Are you tired of forgetting to pay your water bill in North Richland Hills? I’ve been there too! After missing a payment and dealing with the late fees last summer, I finally took the time to figure out all the different ways to pay my NRH water bill. Let me share what I’ve learned to make your life easier!
Why Paying Your Water Bill On Time Matters
Before diving into the payment methods, let’s talk about why keeping up with your water bill payments is important. Not only does timely payment help avoid those annoying late fees, but it also ensures your water service stays uninterrupted. Nobody wants to wake up to dry faucets when trying to shower before work!
Multiple Ways to Pay Your NRH Water Bill
North Richland Hills offers several convenient options to pay your water bill. I’ve tried most of them, and each has its pros and cons depending on your situation.
Online Payment Options
The most convenient way to pay your NRH water bill is online. The city provides two main online payment portals:
-
Municipal Online Services Portal
- Visit https://northrichlandhillstx.municipalonlinepayments.com/northrichlandhillstx/utilities
- This portal offers both quick pay and account registration options
- Quick pay is perfect if you just need to make a one-time payment without creating an account
- You’ll need your account number from your bill (use the numbers before the dash)
-
City’s Official Website:
- Go to https://www.nrhtx.com/72/Online-Payments
- Navigate to the “Water Bill” option under Online Payments
- This will redirect you to the payment processing system
I personally prefer the Municipal Online Services Portal because it lets me set up e-billing and manage multiple accounts if needed.
Creating an Account vs. Quick Pay
When I first started paying online, I was confused about whether to create an account or just use quick pay. Here’s the difference
- Quick Pay: Perfect for one-time payments. No login required, just your account number.
- Creating an Account: Better if you want to:
- View your payment history
- Set up automatic payments
- Receive e-bills
- Manage multiple accounts
- Track your water usage with EyeOnWater integration
Setting up an account took me about 5 minutes, and it’s been worth it for the convenience!
Step-by-Step Guide to Online Payment
Here’s exactly how to pay your water bill online (I wish someone had explained this to me when I first moved to NRH):
- Gather your water bill – you’ll need the account number
- Remember the account number is the numbers BEFORE the dash
- The customer number is the numbers AFTER the dash
- Visit the Municipal Online Services portal
- Choose either “Quick Pay” or “Sign in/Sign up”
- If using Quick Pay, enter your account number and payment information
- If creating an account, follow the registration process with your email
- Complete the payment using credit card, debit card, or electronic check
- Save or print your confirmation for your records
Pro tip: If you’re setting up an account for the first time in 2025, note that they’ve recently updated their identity service, so you’ll get a message about that when signing in.
Other Payment Options for NRH Water Bills
Not everyone likes paying bills online, and NRH gets that! They offer several other methods:
By Phone
You can pay by phone at 817-427-6200 during office hours:
- Monday-Friday
- 8:00 a.m. to 5:00 p.m.
I’ve used this option once when my internet was down. The process was straightforward, though there was a short wait time.
In Person
If you prefer face-to-face transactions, you can pay at:
- North Richland Hills City Hall
- 4301 City Point Drive, North Richland Hills, TX 76180
- Same office hours as phone payments (Monday-Friday, 8:00 a.m.-5:00 p.m.)
By Mail
You can also mail your payment to:
- City of North Richland Hills
- 4301 City Point Drive
- North Richland Hills, TX 76180
Just be sure to include your account number and allow enough time for delivery!
Setting Up Automatic Payments
This was a game-changer for me! After forgetting to pay my bill twice in one year, I decided to set up automatic payments. Here’s how:
- Create an account on the Municipal Online Services portal
- Log in and navigate to the payment options
- Look for “Automatic Payments” or “Auto-Pay”
- Enter your payment method details
- Select your preferred payment date
- Confirm and save your settings
Now my bill gets paid automatically each month, and I get an email notification when the payment is processed. No more late fees!
Understanding Your NRH Water Bill
Let’s be honest – water bills can be confusing! Here’s a quick breakdown of what you’re actually paying for:
- Water usage: Based on your consumption in gallons
- Sewer charges: Usually based on winter quarter average
- Garbage & recycling: Fixed rates for collection services
- Environmental fee: Small charge for environmental programs
- Drainage fee: Contributes to stormwater management
Your bill will show both current and previous meter readings, so you can see how much water you’ve used.
Water Conservation and Saving Money
One thing I’ve learned living in North Richland Hills is that water conservation isn’t just good for the environment—it directly impacts your bill! The city offers:
- Free residential sprinkler system evaluations
- Conservation tips on their website
- Texas SmartScape resources for drought-resistant landscaping
- Information about the current drought contingency plan
After fixing a few leaks and adjusting my sprinkler system, my bill dropped by about 20%! That’s real savings.
What If You Have Trouble Paying?
We all go through tough times. If you’re having difficulty paying your water bill, contact Customer Service at 817-427-6200 as soon as possible. They may be able to:
- Set up a payment plan
- Discuss hardship extensions
- Provide information about assistance programs
- Help identify potential leaks that might be causing high bills
It’s always better to call before your bill becomes delinquent!
FAQ About NRH Water Bills
How do I start new water service in North Richland Hills?
Contact Utility Billing at 817-427-6200 or visit the City Hall to complete the necessary forms. You’ll need identification and possibly a deposit.
Can I transfer my water service to a new address in NRH?
Yes! Call Customer Service or use the online form on the NRH website under Water Department > Transferring Service.
What’s the Winter Quarter Average and why does it matter?
The Winter Quarter Average (WQA) is calculated from your winter water usage and is used to determine your sewer charges for the rest of the year. Using less water during winter months can lower your bill year-round!
How do I report a water leak or issue?
Call 817-427-6000 to report leaks, broken water mains, or other water-related problems.
Is there a way to monitor my water usage?
Yes! NRH offers EyeOnWater, which allows you to track your water consumption and set up alerts for potential leaks. You can access it through your online account.
Staying Informed About Your Water Service
The City of North Richland Hills makes an effort to keep residents informed about water-related issues:
- Water Bill Inserts: Check the papers that come with your bill for important announcements
- E-Newsletters: Sign up on the city website
- NRHTX App: Download for updates and to report issues
- Emergency Alerts: Register to receive notifications about water main breaks or service interruptions
- Social Media: Follow NRH on Facebook, Instagram, and X (formerly Twitter)
My Personal Experience with NRH Water Billing
I’ve lived in North Richland Hills for over three years now, and I’ve had mostly positive experiences with the water department. When I had questions about a sudden increase in my bill, the customer service team was helpful in explaining how to check for leaks.
One time, I accidentally paid my bill twice in the same month (total face-palm moment!), and they quickly processed a refund without any hassle.
Final Thoughts
Paying your NRH water bill doesn’t have to be a hassle. With multiple payment options and convenient online tools, you can choose what works best for your lifestyle. I’ve found that setting up automatic payments and using the EyeOnWater feature to monitor my usage has made managing my water bill much easier.
Remember that if you need assistance or have questions, you can always contact Customer Service at 817-427-6200 or email [email protected] during business hours.
Have you tried any of these payment methods? Which one works best for you? I’d love to hear about your experiences in the comments below!
P.S. Don’t forget – when looking at your bill, the account number is the numbers BEFORE the dash and the customer number is AFTER the dash. This little detail confused me for months!
Using Your Bank’s Bill Pay System
If paying through your banks bill pay system, with your new water bill make sure you enter both your Account Number and Customer Number with a dash between them. Please review these instructions when paying through your Banks Bill Pay System.
To pay your bill by mail, use the envelope included with your bill. Enclose the bottom portion of your bill along with a personal check or money order: North Richland Hills Water Dept. P.O. Box 738491 Dallas, TX 75373-8491
By Automatic Bank Draft
Sign up for automatic bank draft through our online payment portal. Please note, we transitioned to a new payment portal in March 2025. If you previously set up a bank draft through the Water Office, it will automatically transfer to the new system. No action is required on your part. If you set up auto draft yourself directly through the old payment portal (Paymentus), you will need to re-register and set up your payment method through the new portal.
