Are you looking for the easiest way to pay your water bill in Monroe, Louisiana? I’ve put together this comprehensive guide to help you understand all your options for paying your Monroe water bill quickly and with minimal hassle.
As a resident of Monroe myself, I know that keeping up with utilities can sometimes be confusing. That’s why I’ve researched all the payment methods available through the City of Monroe Utilities so you don’t have to!
Monroe Water Bill Payment Options Overview
The City of Monroe provides several convenient ways to pay your water bill
- Online through the Paystar portal
- By phone with a customer service representative
- In person at the Monroe Business Hub
- By mail using check or money order
- Bank draft for automatic payments
Let’s break down each option so you can choose what works best for you!
Paying Your Monroe Water Bill Online
The most convenient method for most folks is paying online through the City of Monroe’s Paystar portal The city recently upgraded their payment system to Paystar, as announced in September 2024
Steps to Pay Online:
- Visit the payment portal at: https://secure.paystar.io/customer/city-of-monroe-utilities
- Login to your account or make a one-time payment as a guest
- Enter your payment details (credit/debit card or bank account)
- Confirm your payment amount
- Submit and receive your confirmation
The online payment system lets you view your balance, payment history, and manage your account all in one place. Plus, it’s available 24/7, so you can pay whenever it’s convenient for you!
Paying Your Monroe Water Bill by Phone
If you prefer talking to a real person or don’t have internet access, calling in your payment is a great option.
To pay by phone:
- Call the City of Monroe Utilities at 318-329-2220
- Have your account information ready
- A representative will help process your payment
- Business hours are Monday-Friday, 7:30 am to 4:30 pm
Paying Your Water Bill in Person
Some people still prefer the face-to-face experience of paying bills in person. The City of Monroe makes this easy too!
You can visit:
Monroe Business Hub
1401 Stubbs Avenue
Monroe, LA 71201
The Customer Service team at the Monroe Business Hub handles water accounts, alcohol licenses, sales taxes, occupational licenses, and taxicab certificates. They’re your one-stop-shop for city payments!
Paying Your Water Bill by Mail
If you prefer the traditional route, you can mail your payment to:
City of Monroe
PO Box 1743
Monroe, LA 71210
Remember to:
- Write your 9-digit account number on your check or money order
- Make it payable to “City of Monroe”
- Include your service address
- Allow 5-7 days for processing
Setting Up Automatic Bank Draft
Want to “set it and forget it”? Bank draft is your answer! This convenient option automatically deducts your monthly bill amount from your checking or savings account on the due date.
To enroll:
- Complete a bank draft authorization form
- Provide your account and routing numbers
- Include a voided check for verification
- Submit to the utility office
This continues until you cancel in writing, saving you the hassle of remembering to pay each month.
Accepted Payment Methods
The City of Monroe accepts:
- Debit/credit cards (Visa, Mastercard, American Express, Discover)
- Electronic checks (eCheck)
- Cash (in-person only)
- Personal checks
- Money orders
Are There Any Fees for Paying My Water Bill?
Good news! Most payment methods don’t have additional fees. However, be aware that some online transactions may include a small processing fee. In-person payments at the utility office using cash, check, money order, or cards are typically fee-free.
Need Help Paying Your Water Bill?
If you’re experiencing financial hardship and having trouble paying your bill, don’t wait until your service is at risk of disconnection. The City of Monroe offers assistance programs that might help.
You can reach out to:
- Email: [email protected]
- Phone: 318-329-2220
Common Questions About Monroe LA Water Bills
What information do I need to start new water service?
For residential service, you’ll need:
- Valid Federal or State Issued ID
- $85 deposit
For commercial service, requirements include:
- Business name and location
- Contact person and phone number
- Tax ID Number
- Deposit of $175 or more (based on meter size and business type)
How do I terminate my water service?
To disconnect service, you can:
- Visit the Monroe Business Hub at 1401 Stubbs Avenue
- Call 318-329-2220
You’ll need to provide:
- Proof of identification (or last 4 digits of SSN by phone)
- Forwarding address
- Contact phone number
Are there discounts available for seniors?
Yes! The City of Monroe offers a Senior Citizen Discount for Trash Service for residents 62 or older. There’s also a Lifeline Assistance program that may help qualified residents with their utility bills.
Special Programs and Services
The City of Monroe Utilities also offers:
- Lifeline Utility Assistance – For qualifying low-income customers
- Senior Citizen Discount – For trash service for those 62+
- Paperless Billing – Get your bill via email to save paper
Keeping Up With Changes to Water and Sewer Rates
It’s worth noting that the City of Monroe increased water and sewer rates as of May 1, 2024. To stay informed about any future rate changes or important announcements, keep an eye on the Public Notices section of the city’s website.
Final Thoughts on Paying Your Monroe Water Bill
Paying your water bill in Monroe, Louisiana doesn’t have to be complicated. With multiple payment options available, you can choose what works best for your lifestyle and preferences.
I personally find the online payment system to be the most convenient, but it’s nice to know there are alternatives if you prefer a more traditional approach. The city has really worked hard to make the process as simple as possible for residents.
Remember to keep your account information handy and pay before the due date to avoid any late fees or service interruptions. And if you ever have questions about your bill or need assistance, don’t hesitate to contact the City of Monroe Utilities department.
This article was last updated in October 2025 to reflect the most current information about paying water bills in Monroe, LA. For the most up-to-date information, please contact the City of Monroe Utilities directly.
Pay Your Bill Online
We designed our Customer Portal with one key objective, to provide our customers with a single sign on process that gains them access to a secure MCWA account dashboard for all things water. Through the dashboard you can view current & past consumption history, enter meter reads, submit start and stop service requests, and make online payments which are processed through our third-party payment processing provider, ACI/Speedpay, for a fee of $1.45 per transaction.
