At Piedmont Electric Cooperative, we are dedicated to providing you exceptional service at a good value. As a not-for-profit company, serving our members is our top priority. So get ready to be a part of the best electric utility you’ve ever known!
If you are moving into a residence with existing electric service, please click on the button below so we can help you set up your account. If you are establishing service at a location that does not have electric power in place, such as new construction, please contact us at 800.222.3107.
Important: If you require service within the next 2 days (excluding weekends and holidays), we ask you to contact us by phone. Also, if you are moving into an apartment, please make your request no more than two weeks before your move in date as your apartment number can change.
At the end of the application form you will have an opportunity to provide additional information about your request or to ask other questions regarding your new service. Please print out a copy of your completed application form for your records.
Planning to build a new home? Start here with our easy-to-use construction service application for homeowners. We’ll help get power to your property quickly and efficiently so you can focus on bringing your dream home to life.
Are you tired of forgetting to pay your Piedmont Electric bill until the last minute? Or maybe you’re wondering what payment options are available to make your life easier? I’ve been there too, and today I’m gonna walk you through everything you need to know about paying your Piedmont Electric bill.
As a member of this cooperative, I’ve tried pretty much all the payment methods they offer, and I’m excited to share what I’ve learned to help make your bill paying experience hassle-free!
What is Piedmont Electric?
Before diving into payment options, let’s clarify that Piedmont Electric (officially Piedmont Electric Membership Corporation or PEMC) is an electric cooperative serving members in North Carolina. It’s not related to Piedmont Healthcare, which is a healthcare system.
As a cooperative, Piedmont Electric is owned by its members – that’s you and me! This means they’re focused on providing excellent service rather than making profits for shareholders.
Ways to Pay Your Piedmont Electric Bill
Piedmont Electric offers several convenient ways to pay your bill Here are all your options
1. SmartHub Online Account
SmartHub is definitely my favorite way to pay my Piedmont Electric bill. It’s super convenient and gives you access to a bunch of other useful features.
To pay using SmartHub
- Visit https://pemc.smarthub.coop/ui/
- Log in to your account (or create one if you haven’t already)
- Select “Pay Bill” option
- Enter your payment information
- Submit your payment
Benefits of SmartHub:
- View and pay bills 24/7
- Set up automatic payments
- Monitor your energy usage
- Update contact information
- Report outages
- Access billing history
2. Pay Now Option (Quick Pay)
If you don’t want to create an account or log in, Piedmont Electric offers a quick payment option:
- Visit https://pemc.coop/my-account/
- Click on “Pay Now”
- Enter your account information and payment details
- Complete your payment
This is perfect when you’re in a hurry or using someone else’s computer.
3. SmartHub Mobile App
I use this all the time when I’m on the go! The SmartHub mobile app lets you pay your bill from your smartphone or tablet.
How to use:
- Download the app from the App Store or Google Play
- Log in with your SmartHub credentials
- Select “Pay Bill” option
- Enter payment information
- Submit payment
The app gives you all the same features as the online portal but fits in your pocket!
4. Payment Assistance Programs
If your struggling to pay your bill, Piedmont Electric offers several assistance programs:
- Payment extensions
- Budget billing options
- Assistance through local agencies
- Members Helping Members program
Don’t hesitate to contact them if you’re having trouble making a payment. They’d much rather work with you than have you fall behind.
Setting Up Automatic Payments
One of the best ways to ensure you never miss a payment is to set up automatic payments. I switched to this method last year, and it’s been a game-changer!
To set up automatic payments:
- Log in to your SmartHub account
- Go to “Billing & Payments” section
- Select “Auto Pay Accounts”
- Add your preferred payment method
- Choose your payment schedule
- Confirm your settings
With automatic payments, your bill will be paid automatically on the due date using your preferred payment method. No more late fees or forgetting to pay!
Understanding Your Piedmont Electric Bill
Knowing how to read your bill can help you better manage your energy usage and costs. Here’s what to look for:
- Account Information: Your account number, service address, and billing period
- Current Charges: Breakdown of your current charges
- Usage History: Comparison of current and previous usage
- Due Date: When your payment must be received
- Payment Options: Various ways to pay your bill
If you ever have questions about items on your bill, Piedmont Electric customer service is really helpful in explaining the details.
Energy-Saving Programs to Lower Your Bill
One thing I love about Piedmont Electric is their commitment to helping members save money. They offer several programs that can help reduce your bill:
Load Management Program
This program allows Piedmont Electric to temporarily control certain appliances during peak demand periods. In return, you receive credits on your bill.
Smart Thermostat Savings Program
If you have WiFi and a Nest thermostat, you can enroll in this program to receive savings on your bill. It’s a simple way to save money with equipment you might already have.
Time-of-Day Rates
By shifting your electricity usage to off-peak hours, you can save money with Time-of-Day rates. This works great if your schedule is flexible.
Beat the Peak
This voluntary program alerts members when energy demand is high. By reducing your usage during these times, you help keep costs down for everyone.
What to Do If You Can’t Pay Your Bill
Life happens, and sometimes financial difficulties arise. If you find yourself unable to pay your bill, here’s what to do:
- Contact Piedmont Electric immediately: Don’t wait until your service is at risk of disconnection
- Ask about payment extensions: They may be able to extend your due date
- Inquire about assistance programs: Several programs are available to help members in need
- Develop a payment plan: Piedmont Electric can often work with you to create a manageable payment schedule
Remember, they would rather work with you than disconnect your service!
FAQ About Piedmont Electric Bill Pay
Q: When is my Piedmont Electric bill due?
A: Bills are typically due 25 days after the billing date, but you should check your specific bill for the exact due date.
Q: Can I pay my Piedmont Electric bill in person?
A: Yes, you can pay at their office locations during business hours.
Q: Is there a fee for using credit cards to pay my bill?
A: There may be a small processing fee for credit card payments. Check the website for current fee information.
Q: What happens if I pay my bill late?
A: Late payments may incur a fee and, if significantly overdue, could result in service disconnection.
Q: Can I view my billing history online?
A: Yes, through your SmartHub account, you can access up to 24 months of billing history.
My Personal Experience with Piedmont Electric Bill Pay
I’ve been a Piedmont Electric member for over 5 years now, and I’ve tried pretty much all their payment methods. Initially, I would pay by phone or in person, which was kind of a hassle.
When I discovered SmartHub, it was a total game-changer for me. Now I use the auto-pay feature, and it’s honestly one of the best decisions I’ve made for managing my monthly bills. I never worry about late payments anymore, and I can easily track my energy usage through the app.
Last winter, we had some unexpected expenses and I needed to delay my payment. I was nervous about calling, but the customer service rep was super understanding. They offered me a payment extension without any judgement, which was a huge relief.
Contact Information for Piedmont Electric
If you need additional help with bill payment, you can contact Piedmont Electric directly:
- Phone: 800.222.3107
- Email: [email protected]
- Online: https://pemc.coop/my-account/
Their customer service team is very helpful and can address any concerns you might have about your bill or payment options.
Conclusion
Paying your Piedmont Electric bill doesn’t have to be complicated or stressful. With multiple payment options available, including online, mobile, and automatic payments, you can choose the method that works best for you.
Remember that Piedmont Electric is a cooperative that exists to serve its members. They offer numerous programs to help you save money and manage your payments effectively.
Homeowner New Construction Application
Need electric service for your next build? Our construction service application for contractors makes it simple to request new service for residential or commercial projects. Submit your application today to keep your project on schedule.
