Let’s face it—nobody enjoys paying bills, but it’s something we all gotta deal with. If you’re a Piedmont Natural Gas customer, you’ve probably wondered about the easiest ways to pay your monthly gas bill without the headache. I’ve been there too and I know how frustrating it can be to navigate payment systems that seem designed to confuse rather than help.
In this comprehensive guide, I’ll walk you through everything you need to know about Piedmont gas bill pay options. Whether you’re tech-savvy or prefer traditional methods, there’s a payment solution that fits your lifestyle. Let’s dive in and make this necessary evil as painless as possible!
Understanding Your Piedmont Natural Gas Billing Options
Before we jump into payment methods, it’s important to understand how Piedmont Natural Gas structures their billing system. This knowledge will help you better manage your payments and avoid any surprises.
Billing Cycle Basics
Piedmont Natural Gas typically bills customers monthly. Your billing cycle depends on your service location, and your due date is clearly marked on your bill. The company reads meters electronically or through in-person visits, depending on your area.
One thing to remember is that gas usage can vary dramatically between seasons. Don’t be shocked if your winter bills are significantly higher—that’s totally normal due to increased heating needs.
What’s Included in Your Bill
Your Piedmont gas bill contains several components
- Basic customer charge (fixed monthly fee)
- Gas consumption charges (based on your usage)
- Applicable taxes
- Any outstanding balances
- Special programs or adjustments
It’s worth taking a minute to review these components each month to understand where your money is going and identify any unusual charges that might indicate a problem.
Online Payment Options: The Digital Advantage
In today’s digital world, online payment options offer the greatest convenience for managing your Piedmont gas bill. Let’s explore the various digital payment methods available.
Piedmont MyChart: Your One-Stop Payment Portal
Piedmont has recently simplified their payment system through Piedmont MyChart, which is becoming the primary platform for managing your account. Starting November 1, 2025, Piedmont MyChart will be the only patient experience app for managing your health care information and bills.
To use this service:
- Visit https://mychart.piedmont.org
- Create an account if you don’t have one (use the self-sign up option)
- Log in with your credentials
- Navigate to the billing section
- Select your outstanding bill and choose your payment method
The MyChart platform offers several advantages:
- 24/7 access to your account
- Ability to view payment history
- Option to set up automatic payments
- Secure transaction processing
Mobile App Convenience
If you prefer managing bills on the go, download the Piedmont MyChart mobile app, available on both Apple App Store and Google Play Store. The app provides all the functionality of the web portal but in a mobile-friendly format.
After downloading:
- Search “MyChart” in your app store
- Download the app
- Open the application and select Piedmont Healthcare as your provider
- Log in using your username and password
Pro tip: Set up facial recognition for easier future logins!
Automatic Payment Plans
For those who hate the monthly reminder to pay bills, automatic payment plans are a lifesaver. Piedmont offers automatic withdrawal options that ensure your bill is paid on time every month.
To set up autopay:
- Log into your MyChart account
- Go to the billing section
- Look for “Payment Preferences” or “Automatic Payments”
- Enter your preferred payment method (credit card, debit card, or bank account)
- Choose your payment schedule
This set-it-and-forget-it approach eliminates late fees and reduces the mental load of remembering multiple payment due dates.
Traditional Payment Methods: Old School But Reliable
While digital options offer convenience, some people still prefer traditional payment methods. Piedmont understands this and continues to provide several non-digital payment options.
Pay by Phone
If you prefer speaking with a representative or using an automated system, Piedmont offers phone payment options. Call the customer service number on your bill and follow the prompts to make a payment using your credit card, debit card, or bank account information.
The phone payment system is available 24/7, making it a convenient option for those who may not have internet access but need to make a payment outside of regular business hours.
Mail-In Payments
For those who prefer the traditional approach, you can still mail a check or money order to Piedmont Natural Gas. Be sure to:
- Include your account number on your check
- Allow 5-7 business days for processing
- Mail to the address specified on your bill statement
While this method takes longer, some customers appreciate having a physical record of payment through their canceled check.
In-Person Payments
Piedmont also accepts payments at authorized payment locations. These might include:
- Piedmont customer service centers
- Participating banks and credit unions
- Authorized payment agents (grocery stores, convenience stores, etc.)
When paying in person, always bring your bill or account number and be prepared to pay any convenience fees that might apply.
Special Billing Programs and Assistance
Piedmont understands that sometimes customers face financial difficulties. They offer several programs to help manage your natural gas costs.
Equal Payment Plan
The Equal Payment Plan spreads your yearly gas costs evenly across 12 months, preventing the shock of high winter bills. Your monthly payment is calculated based on your historical usage, and adjustments are made periodically to account for actual usage.
To enroll:
- Log into your account
- Look for billing preferences or payment plans
- Select the Equal Payment Plan option
- Follow the enrollment instructions
Energy Assistance Programs
If you’re struggling to pay your bill, Piedmont partners with various assistance programs that might help:
- Low Income Home Energy Assistance Program (LIHEAP)
- Crisis Intervention Programs
- Local charity organizations
Contact Piedmont’s customer service to learn more about these programs and how to apply.
Troubleshooting Common Payment Issues
Even with multiple payment options, issues can sometimes arise. Here’s how to handle common problems:
Late Payments and Fees
If you’ve missed a payment deadline, it’s important to address it quickly. Piedmont typically charges late fees on overdue accounts, and prolonged non-payment can lead to service disconnection.
If you’re facing a late payment situation:
- Make a payment as soon as possible
- Contact customer service if you need to arrange a payment plan
- Consider setting up automatic payments to avoid future late fees
Disputed Charges
If you believe there’s an error on your bill:
- Compare the current bill with previous ones to identify unusual charges
- Check for leaks or other issues that might cause increased usage
- Contact Piedmont customer service with your concerns
- Request a meter reading if necessary
Most billing disputes can be resolved with a simple conversation with customer service.
Payment Confirmation Issues
If you’ve made a payment but it’s not showing up on your account:
- Check your payment confirmation number or receipt
- Verify that the payment method was processed (check your bank or credit card statement)
- Allow 2-3 business days for processing in some cases
- Contact customer service if the payment doesn’t appear after processing time
Always keep payment confirmations until you see the payment reflected in your account.
Managing Your Account Efficiently
Beyond just paying your bill, Piedmont offers several tools to help manage your natural gas service more effectively.
Understanding Your Gas Usage
Piedmont provides usage information that can help you identify patterns and potentially reduce your consumption:
- Monthly usage graphs
- Comparison to previous years
- Weather-adjusted usage stats
By understanding when and how you use gas, you can make adjustments to lower your bills.
Notification Preferences
You can customize how and when you receive bill notifications:
- Log into your MyChart account
- Go to communication preferences
- Select your preferred notification method (email, text, mail)
- Choose notification timing (when bill is ready, approaching due date, etc.)
Setting up notifications ensures you never miss a payment due date.
Managing your Piedmont Natural Gas bill doesn’t have to be complicated. With multiple payment options available—from digital solutions like Piedmont MyChart to traditional methods like mail and in-person payments—you can choose what works best for your lifestyle.
Remember these key points:
- Piedmont MyChart will be the primary platform for account management starting November 1, 2025
- Digital payment options offer 24/7 convenience
- Traditional payment methods remain available for those who prefer them
- Assistance programs exist for customers facing financial difficulties
- Understanding your bill and usage can help manage costs
By taking advantage of these payment options and account management tools, you can simplify this necessary household task and focus your energy on more enjoyable aspects of life.
We’ve all got bills to pay—but with these tips and resources, at least your Piedmont gas bill won’t be a source of stress in your monthly routine!
Frequently Asked Questions About Piedmont Gas Bill Pay
Q: Can I pay my Piedmont gas bill with a credit card?
A: Yes! Piedmont accepts major credit cards through their online portal, mobile app, and phone payment system.
Q: Is there a fee for paying online?
A: Most online payment methods through the official Piedmont platforms don’t charge additional fees, though some third-party payment centers might add a convenience fee.
Q: How can I view my payment history?
A: Log into your Piedmont MyChart account and navigate to the billing section. Your payment history should be viewable for the past 12-24 months.
Q: What should I do if I can’t pay my bill on time?
A: Contact Piedmont customer service immediately to discuss payment arrangements or assistance programs before your service is affected.
Q: Can I pay multiple months in advance?
A: Yes, you can make advance payments to your Piedmont account which will be applied to future bills as they are generated.
At your co-op, we make it easy for you to pay your bill. With six different payment methods plus flexible billing options like pay as you go, there’s sure to be a plan that works for you!
- Pay your bill online
- Check your energy use
- Set up auto bank drafts
- Sign up for paperless billing
- Update account information
- Send us a request
Safe, secure and fast! You can access SmartHub from any browser or download the free SmartHub app for your mobile device or tablet, visit the Apple App Store or Google Play and search for SmartHub.
Pay Now is an easy to use feature that allows you to make a payment on your account or that of another member. All you need is the account number! Great for individuals who split their monthly bills with another person or are paying for a family member or friend. You can also use it without an email address and without signing up.
Send payments to PO Drawer 1469, Hillsborough, NC 27278 and we will take care of the rest! Please allow at least a week for delivery and processing. Allow extra time in December as the holidays can slow down the postal service.
Simply call 800.222.3107 and access your account with either your account number or the phone number on file.
Our Hillsborough and Roxboro office drive-thrus are open 8 a.m. to 5 p.m., Tuesday-Thursday except for Piedmont Electric holidays. Our Caswell office drive-thru is open Wednesdays from 8 a.m. to 5 p.m. Each office has a secure drop box where checks and money orders can be left after hours. In office visits are available by appointment.
Hillsborough Headquarters 2500 NC Highway 86S Hillsborough, NC 27278
Roxboro Office 1125 Oxford Road Roxboro, NC 27573
Caswell County Office 64 Rascoe Dameron Road Burlington, NC 27379
Pay at a MoneyGram or Western Union location
To make a convenient payment while running errands, visit local MoneyGram or Western Union locations near you.
Manage your account on the go with our SmartHub app for Android or iPhone.
