Are you tired of scrambling to pay your water bill at the last minute? Wondering about the most convenient ways to handle your Platteville water and sewer payments? Well, you’re in luck! I’ve put together this comprehensive guide to make managing your utilities as easy as possible.
As a Platteville resident myself, I’ve tried pretty much every payment method available. Trust me when I say there’s an option that’ll work perfectly for your lifestyle – whether you’re tech-savvy or prefer the traditional approach.
Payment Options at a Glance
Before we dive into the details here’s a quick overview of all the ways you can pay your Platteville water and sewer bill
- In-person payments at City Hall
- After-hours drop box payments
- Automatic payment withdrawals
- Online payments through Payment Service Network (PSN)
- Phone payments
- Mobile app payments
Now let’s break these down so you can choose what works best for you!
In-Person Payments at City Hall
Sometimes the old-fashioned way is still the best way. If you prefer dealing with actual humans when making payments, head over to City Hall.
Hours Monday through Friday, 8 00 am to 4 30 p.m.
Payment Methods Accepted:
- Cash
- Check
- Credit card
- Debit card
This is perfect if you have questions about your bill or need help understanding your water usage, The staff at City Hall are usually super helpful and can explain any weird charges or answer questions you might have
After-Hours Drop Box Payments
Got a busy schedule that doesn’t align with City Hall hours? No problem! Platteville offers an after-hours payment option.
Simply place your check or money order in the City of Platteville silver lock box located to the right of the steps outside City Hall. This option is available 24/7, so you never have to worry about missing a payment deadline again.
Important: Make sure to write your account number on your check to ensure proper crediting to your account. And maybe take a pic of your check before dropping it in, just to be safe!
Automatic Payment Withdrawal
This is my personal fave! Set it up once and never worry about late fees again. Automatic payments can be arranged through the City’s office for withdrawals from your checking or savings account.
How to Set It Up:
- Complete the Automatic Payment Form (available at the bottom of the water & sewer payments page)
- Return the completed form to the City office
- Sit back and relax as your payments are withdrawn on the 20th of each month
Best Part: There’s absolutely no charge for this service! It’s free, convenient, and ensures your bill is always paid on time.
Online Payments Through Payment Service Network (PSN)
For those of us who prefer to pay bills in our pajamas at 2 AM (no judgment here!), online payments are the way to go. Platteville partners with Payment Service Network (PSN) for their online bill pay services.
Credit/Debit Card Payments:
- Convenience fee: 3.00% per transaction
- Additional fee: 50 cents for transactions less than $100
Checking/Savings Account Payments:
- Convenience fee: $1.10
- Maximum transaction limit: $300 per transaction
To make an online payment, simply click the “Pay Bill Now” button on the City’s water and sewer payments page, which will redirect you to the PSN secure payment portal.
Creating a PSN Account
While you can make a “Quick Pay” without an account, registering for a PSN account gives you access to additional features:
- View electronic payment history
- View eBills
- Check your balance due
- Manage multiple billing accounts
- Set up Auto-Pay for recurring payments
- Save payment methods for future use
The registration process is pretty straightforward – just have your utility account number handy when setting up your profile.
Phone Payments
Not a fan of computers? No worries! You can pay your bill over the phone by calling 1.877.885.7968 and selecting option 1.
You’ll need your account number to complete the transaction, and the same convenience fees apply as with online payments.
Mobile App Payments
For the smartphone users among us, PSN offers a mobile app called “PSN Payments” that makes paying your water and sewer bill as easy as ordering a pizza.
The app can be downloaded from your device’s app store, and it offers the same functionality as the website but with the convenience of mobile access.
What to Do If You’re Moving
Moving to a new place in Platteville or leaving town altogether? Don’t forget to start or stop your water and sewer service!
The City’s website has a specific section titled “MOVING? Start/Stop Service” where you can find information on how to transfer or discontinue your utilities. This is super important cuz nobody wants to pay for water they’re not using!
Understanding Your Water & Sewer Bill
Sometimes the hardest part isn’t paying the bill – it’s understanding it! Your Platteville water and sewer bill typically includes charges for:
- Water usage
- Sewer services
- Any applicable fees or taxes
If you’re curious about the current rates, the City of Platteville website has a section dedicated to “Water & Sewer Rates” where you can find the most up-to-date information.
Troubleshooting Payment Issues
Ran into problems with your online or phone payment? Don’t panic! Contact PSN customer service directly at 1.877.885.7968 and press 0. Their team can help resolve any payment-related issues.
For other billing questions or concerns, contact the City of Platteville directly at (608) 348-9741.
Why I Prefer Automatic Payments
After trying pretty much every payment method, I’ve settled on automatic withdrawals as my go-to option. Here’s why:
- No fees! Unlike credit card or one-time checking account payments, there’s zero convenience fee.
- Set it and forget it – no more last-minute scrambling to pay before the due date.
- No need to remember login credentials for online accounts.
- Less paperwork and environmental impact compared to check payments.
That said, your mileage may vary. Some of my neighbors prefer the online system because they like to review their bill before paying, while others enjoy the social aspect of paying in person at City Hall.
Water Conservation Tips to Lower Your Bill
Since we’re talking about water bills, here are some quick tips to help reduce your water usage and save some cash:
- Fix leaky faucets and toilets promptly
- Install low-flow showerheads and faucet aerators
- Only run full loads in your dishwasher and washing machine
- Water your lawn and garden during cooler hours to reduce evaporation
- Consider a rain barrel for outdoor watering needs
Additional Resources for Platteville Residents
The City of Platteville website offers several other resources related to water and sewer services:
- Water Quality Reports
- Winter Water Service Information
- Lead Service Line (LSL) Replacement Program
- Disconnection Policies
These resources can provide valuable information about your water quality and services available to residents.
Final Thoughts
Managing your water and sewer bill shouldn’t be a hassle. With the variety of payment options available to Platteville residents, you can choose the method that best fits your lifestyle and preferences.
Whether you prefer the convenience of automatic payments, the flexibility of online options, or the personal touch of paying in person, the City of Platteville has made it easy to stay current on your utilities.
Remember, if you ever have questions about your bill or payment options, don’t hesitate to contact the City office at (608) 348-9741. They’re there to help!
Now if you’ll excuse me, I need to go check if my automatic payment went through this month… just kidding, I don’t have to check because it ALWAYS works! That’s why I love it so much.
Have you found a payment method that works best for you? Or do you have any water-saving tips to share with fellow Platteville residents? I’d love to hear about your experiences!
Frequently Asked Questions
Q: When is my water bill due?
A: Water bills in Platteville are typically due on the 20th of each month, which is also when automatic payments are processed.
Q: Can I pay my water bill with a credit card in person?
A: Yes, City Hall accepts cash, check, credit, and debit card payments during business hours (Monday-Friday, 8:00 a.m. to 4:30 p.m.).
Q: Is there a fee for paying online?
A: Yes. Credit/debit card payments incur a 3.00% fee (plus 50 cents for transactions under $100), while checking/savings account payments have a $1.10 fee.
Q: What happens if I miss a payment?
A: The City of Platteville has policies regarding disconnections for non-payment. It’s best to contact the City office directly if you’re unable to make a payment to discuss your options.
Q: How do I set up automatic payments?
A: Complete the Automatic Payment Form available on the City’s website and submit it to the City office. Your payment will be automatically withdrawn on the 20th of each month.
Q: Who do I contact if I have problems with online payments?
A: For issues with PSN payments, contact their customer service at 1.877.885.7968 and press 0. For general billing questions, contact the City at (608) 348-9741.
Remember, staying on top of your water and sewer payments not only prevents service interruptions but also helps support Platteville’s infrastructure maintenance and improvements. Choose the payment option that works best for you and enjoy the peace of mind that comes with knowing your essential utilities are taken care of!
Where Your Water Comes From
In Platteville, drinking water is supplied by the Central Weld County Water District. You can view results of supply source testing at CWCWD. In addition to testing at the source, lead and copper levels in drinking water is tested locally. The results of those tests are published annually in the Platteville Consumer Confidence Report.
Residents can also include trash collection in their monthly utility bill. Trash collection is provided by RAM Waste Systems, who can be contacted at 970-226-3396. Trash collection is optional and combined billing is offered as a convenience to our residents.
Those residents who have summer swimming pools should obtain a Swimming Pool Permit at Town Hall prior to filling pools for the season.
Other Utility Contact Information
To start Xcel Energy service, stop or transfer service, call (800) 895-4999 or go to the Xcel Energys website.
To sign up for natural gas service visit the Atmos Energy website or call (888) 286-6700.
Platteville residents can choose to have trash collection fees added to their monthly utility bill through Ram Waste System, Inc. The trash service that is provided is standard with cans provided by the resident. For more information regarding dumpsters, call (970)226-3396.
