The City of Eureka Community Services Department is responsible for environmental programs and waste management. Properly disposing of waste, recycling, and prevention of waste is vitally important to making Eureka a more sustainable home. We strive to offer a variety of programs and opportunities to ensure everyone can take waste reduction into their own hands.
The City of Eureka has mandatory universal collection of garbage and recycling in an effort to meet State waste reduction mandates, protect public health, and reduce illegal disposal. The program requires that all occupied properties both residential and commercial subscribe to curbside service through the citys contracted waste hauler.
The City of Eureka is also a member of the JPA HWMA which offers a variety of drop-off services for Eureka residents.
While Eureka has its own ordinances and waste programs, the State of California also has requirements that the City is responsible for implementing.
The citys current contracted waste hauler is Recology Humboldt County.
To set up, change, or inquire about service, please visit Recology online or call 707-442-5711.
The City of Eureka is a member of the Joint Power Association (JPA) Humboldt Waste Management Authority (HWMA).
You may apply for an exclusion from mandatory curbside service if you legally recycle, compost and divert out of the landfill virtually all of your propertys solid waste. This program is overseen by the City of Eureka Community Services Department.
We accept applications year-round for new participants or late applicants. Please note, if you are a recurring exemption and submit past the deadline, you may be responsible for Recology fees for the period of lapse in exemption.
Are you tired of forgetting to pay your Recology bill in Eureka? I’ve been there too! As someone who’s dealt with late fees and payment confusion, I wanted to create this comprehensive guide to help fellow Humboldt County residents understand all the available payment options. Let’s dive into everything you need to know about Recology Eureka bill pay.
Understanding Your Recology Humboldt County Bill Payment Options
Recology Humboldt County offers several convenient ways to pay your waste management bill. Whether you’re a residential or commercial customer there’s a payment method that fits your lifestyle.
Online Payment Through KUBRA EZ-PAY
Recology Humboldt County partners with KUBRA EZ-PAY to provide a secure online payment platform, This is personally my favorite method because it’s accessible 24/7 and super convenient
To pay your bill online
- Visit the KUBRA EZ-PAY portal at https://v51.ez-pay.io/validate.aspx?BillerID=gDrJnOzF1S
- Enter your account number and house number
- Follow the prompts to complete your payment
You’ll need:
- Your Recology account number (found on your recent bill)
- Your house number for verification
- A credit card, debit card, or bank account information
Pro Tip: The portal allows you to make one-time payments or set up recurring payments so you never miss a due date.
NEW! Pay by Phone Service
If online payments aren’t your thing, Recology has recently introduced a convenient pay-by-phone option. This is great for those moments when you’re away from your computer but need to make a payment quickly.
To pay by phone:
- Call 707-298-2935
- Have your account number ready
- Follow the automated instructions
I’ve used this service a few times when my internet was down, and it was surprisingly easy and quick!
E-BillPay Enrollment
For those who prefer a more automated approach, Recology offers E-BillPay service. This allows you to:
- Receive electronic bills
- Review your bills online
- Set up automatic payments from your checking or savings account
- Pay with credit cards
To enroll:
- Visit Recology Humboldt County’s website
- Click on “Enroll in E-BillPay”
- Create your account and link your payment information
One-Time Payment Option
Don’t want to create an account? No problem! Recology also offers a one-time payment option through their website. This is perfect if you just need to make a single payment without the commitment of setting up recurring billing.
Important Information About Your Recology Bill Payment
Payment Processing Timeframes
One thing I’ve noticed that often confuses customers is how quickly payments are reflected in your account. According to Recology Humboldt County:
Portal balances for residential customers are updated quarterly, while commercial customers see updates monthly. If you make a payment today, it will be posted to your Recology account within one business day. However, your balance on the portal may take up to 90 days to reflect the payment, depending on your account type.
This is crucial to understand! Your payment is processed within one business day, but don’t panic if your online balance doesn’t immediately change – especially for residential accounts that update quarterly.
Recent Payment System Upgrade
Good news for Recology customers! They’ve recently upgraded their payment processing system. The new system features:
- Improved design
- Enhanced user experience
- Easier electronic payments
- Better service review options
I’ve personally found the new system much more user-friendly than the previous version.
Finding Your Account Information
Can’t locate your account number? No worries! Your account number can be found on your recent Recology bill. If you’ve misplaced your bill, you can contact Recology Humboldt County customer service for assistance.
Commercial vs. Residential Account Updates
It’s important to understand the difference in how account balances update:
| Account Type | Balance Update Frequency |
|---|---|
| Residential | Quarterly (up to 90 days) |
| Commercial | Monthly |
This explains why sometimes your payment might not show up immediately in your account balance online.
Frequently Asked Questions About Recology Bill Pay
Why isn’t my payment showing up in my account?
As mentioned earlier, while payments are processed within one business day, your balance on the portal may take up to 90 days to reflect the payment if you’re a residential customer. Commercial customers will see updates monthly.
Is there a fee for using the online payment system?
Depending on your payment method, there may be a small convenience fee. This fee will be clearly displayed before you finalize your payment.
What if I need help with my payment?
If you encounter any issues or have questions about your bill payment, you can contact Recology Humboldt County directly at 707-298-2935.
Can I set up automatic payments?
Yes! By enrolling in E-BillPay, you can set up automatic payments from your checking or savings account or credit card.
Tips for Managing Your Recology Payments
Here are some tips I’ve learned from personal experience:
- Set calendar reminders if you’re making one-time payments to avoid late fees
- Consider enrolling in E-BillPay for the convenience of automatic payments
- Keep your account number handy for quick reference when making payments
- Understand the balance update schedule so you don’t panic when your payment isn’t immediately reflected online
- Save your payment confirmation until you see the payment reflected in your account
Beyond Bill Pay: Other Recology Humboldt County Services
While we’re focused on bill payment, it’s worth mentioning that Recology Humboldt County offers various other services:
- Debris Box Requests – for larger waste disposal projects
- Bulky Item Pickup – for items too large for regular collection
- Hazardous Waste Disposal – for proper disposal of hazardous materials
- Electronic & Universal Waste Collection – for responsible disposal of electronics
- Specialty Services – for unique waste management needs
All these services can be managed through your online account as well.
The Benefits of Recology’s Online Services
I’ve been using Recology’s online services for a few years now, and I’ve found several advantages:
- 24/7 Access – Pay your bill anytime, anywhere
- Paperless Option – Reduce paper waste with electronic billing
- Payment History – Easy access to your payment records
- Service Management – Review and manage your waste services
- Environmental Impact – Electronic payments reduce your carbon footprint
Security and Privacy Considerations
When making online payments, security is always a concern. KUBRA, the platform that powers Recology’s payment system, maintains strict security protocols:
- They use industry-standard encryption
- They don’t sell personal information to third parties
- They comply with applicable privacy laws
You can review their complete Privacy Policy and Terms of Use on the payment portal.
Community Impact of Recology in Humboldt County
Beyond just collecting bills, Recology is deeply involved in the Humboldt County community. As an employee-owned company, they’re committed to sustainable waste management practices and community support.
Their services help keep our beautiful Humboldt County clean while promoting recycling and proper waste disposal.
Conclusion: Making Recology Bill Pay Work for You
Managing your Recology bill payments in Eureka doesn’t have to be complicated. With multiple payment options available, you can choose the method that works best for your lifestyle.
Whether you prefer the convenience of automatic online payments, the simplicity of phone payments, or the security of the KUBRA EZ-PAY portal, Recology Humboldt County has made it easier than ever to stay on top of your waste management bills.
Remember that while payments are processed quickly, balance updates may take longer to appear depending on your account type. And if you ever have questions, their customer service team is just a phone call away at 707-298-2935.
Have you tried any of these payment methods? Which one works best for you? I’d love to hear about your experiences in the comments below!
Solid Waste Local Task Force
The Solid Waste Local Task Force (SWLTF) mandated by the California Integrated Waste Management Act of 1989 (AB939), which requires each county to convene a task force to assist in the implementation of the integrated management of solid waste.
The purpose of said Solid Waste Local Task Force is to:
- Assist in coordinating the review, revision and implementation of county and city source reduction and recycling elements, household hazardous waste elements, and non-disposal facility elements
- Review the county-wide siting element
- Ensure a coordinated and cost-effective regional integrated system for the management of waste by
- Identifying new and ongoing solid waste management issues of county-wide or regional concern
- Assisting, advising, and facilitating the development of solid waste collection systems, processing facilities, and marketing arrangements that can serve more than one local jurisdiction within the region
- To the extent possible, facilitating resolution of conflicts and inconsistencies between or among city and county source reduction and recycling elements, household hazardous waste elements, and non-disposal facility elements
- Develop goals, policies and procedures which are consistent with the guidelines and regulations adopted by the CalRecycle to guide the development of the county-wide integrated waste management plan
- Review and comment, as required by the Local Enforcement Agency and CalRecycle, on proposed actions, programs and facilities which affect the management of solid waste and diverted materials in Humboldt County
- Provide a forum for the public discussion of solid waste management, waste reduction, and recycling issues
- Provide advice and other advisory tasks as requested by the jurisdictions of Humboldt County
The Solid Waste Local Taskforce meets twice a year on the 4th Monday of April and October at 11 am.
The next meeting is scheduled for October 27, 2025 in Council Chambers, Eureka City Hall, 531 K St., Eureka, CA 95501.
Abound Food Care Assistance
The City of Eureka is now contracted with Abound Food Care to support your businesss edible food recovery requirements. During the first quarter of 2024, required businesses will be contacted about their edible food recovery programs and offered support to become compliant. The City of Eureka and Abound Food Care are your support team to navigate these new requirements.
Please contact Abound Food Care for the following services at 657.335.4480 or by email at [email protected].
- Questions regarding these regulations
- Assistance with getting into a food donation program
- Submitting proof of your program compliance
Please contact Robin Praszker for the following services at 707.441.4206 or by email at [email protected].
- Questions or concerns about regulatory requirements
- General questions about SB 1383
