This article provides an overview of the services offered by Redding Electric Utility, a leading provider of energy services in the Redding, California area. It covers how to pay your electric bill, how to check for power outages in the area, how to contact customer service, and how to find the phone number for the utility. Through this article, users can gain an understanding of the services that Redding Electric Utility provides, and the ways in which they can take advantage of those services if they are a customer. This article is important for providing an understanding of the services offered by the utility, as well as the ways in which they can help customers with their energy needs.
Are you tired of standing in line just to pay your electric bill? I’ve been there too. Living in Redding means dealing with utility bills and sometimes figuring out how to pay them can be confusing. Today I’m gonna share everything you need to know about paying your Redding electric bill – from online options to in-person payments.
What Options Do I Have for Paying My Redding Electric Bill?
The City of Redding offers several convenient ways to pay your utility bills. I’ve tried most of them myself, and each has its own advantages depending on your preferences.
Online Payment Portal – The Most Convenient Option
The City of Redding’s online utility portal powered by InvoiceCloud is honestly a game-changer. It’s what I use most months because it’s so darn easy.
When you use the online portal, you can:
- Set up a custom account with your own username and password
- Make payments with credit/debit cards (Visa, MasterCard, or Discover)
- Save multiple payment methods for future use
- View your utility usage history
- Schedule service transfers or stops
- Link multiple accounts under one login
The best part? You don’t even need to create an account to make a one-time payment Just have your utility account number and account name ready
Other Payment Methods
If online isn’t your thing don’t worry! There are plenty of other options
By Phone:
- Customer Service: 530.339.7200
- Toll-Free: 1.866.267.8845
By Mail:
- PO Box 496081
- Redding, CA 96049-6081
In-Person:
- West Entrance
- 3611 Avtech Parkway
- Redding, CA 96002
Drop Box (24 Hours):
- 3611 Avtech Parkway (West Entrance & North Exit)
- 777 Cypress Ave (City Hall) in the Circular Driveway
Special Payment Programs That Can Make Your Life Easier
Paperless Billing – Save Trees and Time
I switched to paperless billing last year, and it’s been great! Instead of getting paper bills in the mail, I receive everything via email and text. The digital bill looks exactly the same as the paper one, and I can access up to 24 months of statements online whenever I need them.
To enroll, just visit your utility account online and look for the paperless billing option.
AutoPay – Never Miss a Payment Again
AutoPay has literally saved me from late fees more times than I can count. When you sign up, your bill gets paid automatically from your checking/savings account or credit/debit card on the due date.
You’ll still get your monthly statement, but it’ll say “AutoPay — Do Not Pay” and the payment happens automatically. No checks to write, no stamps needed, no driving to the payment center.
Important note: When you first sign up for AutoPay, it becomes active the day after enrollment. Any balance that’s currently due before you enroll still needs to be paid separately.
Pay by Text – For the Ultra Busy
This is my wife’s favorite option. With Pay by Text, you get a text message when a new bill comes out. As the due date gets closer, you’ll get reminders if you haven’t paid yet.
The coolest part is that you can pay the full bill by simply replying “OK” to the text message. It uses whatever payment method you’ve set as your default.
Just remember that standard messaging rates from your carrier will apply.
Scheduled Payments – For Those Who Like Control
If you like AutoPay but want more control over when the payment happens, scheduled payments are perfect. You can pick any date between when the bill comes out and when it’s due.
You can even choose whether to pay a specific amount or the full balance. This is super helpful for budgeting if you prefer to pay bills on certain days of the month.
Budget-Friendly Programs for Redding Residents
Budget Bill Program
If you hate how your utility bill fluctuates throughout the year, the Budget Bill Program might be perfect for you. It calculates your average monthly bill from the past 12 months and lets you pay that same amount each month.
To qualify, you need to:
- Have lived at your current location for at least 12 months
- Meet certain credit requirements
They’ll recalculate the amount at least once a year to make sure it’s still accurate.
Preferred Due Date
I didn’t know about this until recently, but you can actually request a specific due date for your bill! This is super helpful if you want to align your utility bill with your payday.
You’ll need to meet some credit eligibility requirements to qualify and stay eligible.
Third-Party Notification
This one’s great for helping elderly parents or family members. You can set up a third-party notification so that someone else gets notified if the account becomes past due and might face disconnection.
What If I Can’t Pay My Bill On Time?
Life happens to all of us. If you’re having trouble paying your bill, don’t just ignore it! The City of Redding offers some options:
Payment Arrangements
You may be eligible for payment arrangements if you contact Customer Service before your bill’s due date. Typically, you can qualify if you’ve had fewer than three Final Disconnection Notices or returned payments in the past 12 months, and haven’t been disconnected for non-payment during that time.
Extensions or amortization are usually granted once in a 12-month period.
Amortization Option
If you need more time, you can request a 12-month amortization of your outstanding balance. This spreads your payment over a year to make it more manageable.
But be careful – you must request this before 5 pm on the next business day after your bill’s due date. If you miss any payments on the amortization plan, the whole arrangement gets cancelled, and the entire balance becomes due immediately.
Extension Request
For a short-term solution, you can request a 3-day extension beyond your original due date. Like with amortization, you need to make this request before 5 pm on the next business day after the due date.
Payment Assistance Programs
If you’re really struggling financially, don’t forget to ask about payment assistance programs. Call Customer Service at 530.339.7200 to learn about options that might be available to help.
My Personal Experience with Redding Electric Bill Pay
When I first moved to Redding, I was paying my bills by mail. Every month, I’d write a check, find a stamp, and hope it arrived on time. Then one month, my payment got delayed in the mail, and I got hit with a late fee.
That’s when I decided to try the online portal, and honestly, I wish I’d done it sooner! Setting up my account took maybe 5 minutes, and now I use the Pay by Text feature most months. It’s so simple – I get a text, reply “OK,” and boom – bill paid!
For my rental properties in Redding, I use AutoPay so I never have to worry about those accounts. The system even sends me confirmation emails when payments go through, which is perfect for my record-keeping.
Common Questions About Paying Your Redding Electric Bill
Is there a fee for paying online?
Most payment methods don’t have additional fees, but some credit card transactions might include a small convenience fee. The system will always tell you about any fees before you complete your payment.
What if I forget my online account password?
No worries! On the login page, there’s a “Forgot password” link. Click that, enter your email address, and you’ll receive instructions to reset your password.
Can I pay multiple accounts at once?
Yes! One of the benefits of creating an online account is that you can link multiple utility accounts under one login. This is super helpful if you manage properties or have utilities at more than one location.
What happens if my AutoPay payment fails?
If your AutoPay payment can’t be processed (like if your credit card expires or your bank account doesn’t have enough funds), you’ll receive a notification. You’ll need to update your payment information or make a payment through another method to avoid late fees.
Can I start/stop service online?
Absolutely! Through your online account, you can schedule a start, stop, or transfer of your utility service. This is incredibly convenient when you’re moving.
Final Thoughts
Paying your Redding electric bill doesn’t have to be a hassle. With so many convenient options, you can choose what works best for your lifestyle and schedule.
I personally recommend giving the online portal a try if you haven’t already. The flexibility it offers with paperless billing, AutoPay, and Pay by Text has made managing my utilities so much easier.
If you’re having trouble paying your bill, remember that help is available. Don’t wait until you’re facing disconnection to reach out – the sooner you contact Customer Service, the more options you’ll have.
Have you tried any of these payment methods? Which one works best for you? I’d love to hear about your experiences in the comments below!
And remember, if you need immediate assistance with your Redding electric bill, you can always contact Customer Service at 530.339.7200 or visit their office at 3611 Avtech Parkway, Redding, CA.
Stay energized, Redding!
This article was last updated on October 14, 2025, to reflect the most current payment options and programs offered by the City of Redding Utilities.
How to Report a Power Outage
If you experience a power outage, you should report it as soon as possible. You can do this by calling Redding Electric Utility at 888-811-4589 or by visiting their website. On the website, you will find a link to report an outage. Follow this link and provide the necessary information to report the outage.
Once the outage has been reported, Redding Electric Utility will work to restore your power as quickly as possible. The outage map will be updated with the latest information as soon as it becomes available. This information can be useful for customers who want to keep track of the progress of the restoration efforts.
Portable Power Station ①268Wh Capacity；②1,200W Surge; ③24/7 UPS; ④200W Max. Solar Input；⑤2,500 cycles to 80%
The Redding Electric Utility (REU) keeps customers informed on a daily basis with current and up-to-date information about outages throughout the state. Customers can view a map of current outages in their area with the REU outage map. The map provides current and estimated power restoration times for customers.
The REU outage map provides detailed information about outages in all areas served by the utility. Customers can view outages by zip code or county. The map includes the total number of customers affected by the outage, the date it was reported, estimated time of restoration, and the cause of the outage. Customers can zoom in and out to get a better view of their area.
In addition, the REU outage map shows a live feed of outage reports that are sent to the utility that helps customers in tracking the progress of restoration work. Customers can stay informed with estimated times of power restoration and updates from REU. The REU outage map is a great tool for customers to view information about outages that are happening in their area.
The REU outage map is constantly being updated and customers can track the progress of restoration work in the area. Customers can check the REU outage map to stay informed on outages and keep up to date with power restoration times. Customers can also contact the REU customer service department if they need additional information or assistance.
Redding Electric Utility Rebates and Incentives Redding Electric Utility (REU) offers a wide variety of rebates and incentives to its customers, designed to help reduce energy costs and help the environment. Here are some of the rebates and incentives available:
- Energy Efficiency Rebates: REU offers energy efficiency rebates to help customers reduce energy costs. Rebates are available for savings on energy efficient appliances, lighting, heating and cooling equipment, and irrigation systems.
- Community Solar Program: REUs Community Solar Program allows customers to invest in solar power without installing solar panels on their roof. Customers can purchase shares of REUs solar power generation, and the solar savings are tracked and credited on their monthly bill.
- Water Heater Program: REUs Water Heater Program offers rebates for energy efficient water heater replacements. Customers can save up to 25% on water heater replacements.
- Green Power Program: REUs Green Power Program offers customers the opportunity to purchase green energy. Customers can purchase renewable energy certificates (RECs) from REU, which are tracked and credited on their monthly bill.
- Solar and Wind Incentives: REU offers incentives for customers who install solar or wind systems on their property. Customers can receive cash rebates for installing solar or wind systems, as well as net-metering credits for excess energy produced.
These rebates and incentives are designed to help customers reduce energy costs and help the environment. By taking advantage of these programs, customers can save money on energy costs and help reduce their environmental impact.
Solar Portable Power StationOne Hour to Charge, All Day to Power:①1,152Wh Capacity；②2,700W output; ③4 Recharging Ways (AC/Solar/Car/Generator);
