Hey there! If you’re trying to pay your Rochester Gas & Electric (RGE) bill by phone, you’ve landed in the right place. I’ve compiled everything you need to know about RGE phone payment options, including the exact numbers to call and some alternative payment methods that might save you time
As someone who’s dealt with utility payments for years, I know how frustrating it can be when you just want to make a simple payment but can’t find the right number. Let’s fix that problem once and for all!
RGE Phone Numbers for Bill Payment
The most direct way to pay your RGE bill by phone is to call their automated system at 800-295-7323 and press “2”. This automated line is available 24/7, which is super convenient when you remember to pay your bill at 11 PM!
If you need to speak with a customer service representative about bill payment you can call 800-743-2110 between the hours of 7 AM and 7 PM, Monday through Friday.
For customers having difficulty making payments, RGE offers payment plan options through their dedicated line 1-877-266-3492 (available weekdays from 7 AM to 7 PM).
Step-by-Step Guide to Paying Your RGE Bill by Phone
- Gather your information – Have your account number and payment method ready
- Call the automated number – Dial 800-295-7323
- Follow the prompts – Press “2” for payment options
- Enter your account information – Follow the system’s instructions
- Complete your payment – You’ll receive a confirmation number
What Else Can You Do Through the RGE Phone System?
The RGE automated phone system isn’t just for bill payments. When you call 800-295-7323, you can also:
- Get up-to-date account information
- Sign up for paperless billing
- Request duplicate bills
- Learn about energy assistance programs
- Make payment arrangements
- Enroll in the budget payment plan
- Get information on service orders
- Find no-fee bill payment locations
Alternative RGE Payment Methods
While phone payment is convenient, RGE offers several other ways to pay your bill:
Online Payments
You can pay online through the RGE website. This is personally my favorite method because it’s quick and I can do it anytime.
AutoPay
Set up automatic payments so you never forget a bill! This has saved me from late fees more times than I can count.
In-Person Payments
If you prefer paying in person, RGE has several office locations:
| City | Address | Hours |
|---|---|---|
| Belmont | 23 Schuyler Street, Belmont, NY 14813 | 8AM-12PM & 1PM-5PM (Tues & Thurs) |
| Canandaigua | 79 Clark Street, Canandaigua, NY 14424 | 8AM-5PM (Mon-Fri) |
| Fillmore | 32 Main Street, Fillmore, NY 14735 | 8AM-5PM (Mon-Fri) |
| Geneseo | 56 Main Street, Geneseo, NY 14454 | 8AM-5PM (Mon-Fri) |
| Rochester | 256 Waring Road, Rochester, NY 14609 | 8:30AM-5PM (Mon-Fri) |
| 89 East Ave, Rochester, NY 14604 | 8:30AM-5PM (Mon-Fri) | |
| 400 West Ave, Rochester, NY 14611 | 8:30AM-5PM (Mon-Fri) & 9AM-12PM (Sat) | |
| Sodus | 14 State Street, Sodus, NY 14551 | 8AM-5PM (Mon-Fri) |
Mail Payments
You can also send your payment by mail to:
RGE
P.O. Box 847813
Boston, MA 02284-7813
Just be sure to allow enough time for mail delivery to avoid late fees. I’d suggest mailing it at least 5-7 days before the due date.
Important RGE Emergency Contact Numbers
While not directly related to bill payment, it’s always good to have emergency numbers on hand:
- Gas Emergency: 1-800-743-1702 (available 24/7)
- Electrical Emergency: 1-800-743-1701 (available 24/7)
Remember, if you experience a gas or electrical emergency, first get to safety, then call these numbers.
Tips for Smooth RGE Bill Payment Experience
- Have your account number ready before calling – this will save you time and frustration
- Be aware of system maintenance – According to RGE’s website, their online payments and My Account will be temporarily unavailable on Saturday, November 15th beginning at 10:00 PM until 06:00 AM Sunday, November 16th due to routine maintenance. The phone system might also be affected.
- Consider setting up alerts for bill due dates to avoid missing payments
- Keep a record of your confirmation number when paying by phone
- Check for assistance programs if you’re struggling with payments – RGE has several options that can help
Economic Programs and Assistance
If you’re having trouble paying your bills, RGE offers economic incentive programs. You can learn more by calling 1-800-456-5153 between 7AM and 7PM on weekdays.
Some assistance programs include:
- Budget Billing (spreads costs evenly throughout the year)
- Payment arrangements for past-due balances
- NYS Clean Heat Rebate Program
- EmPower+
- Residential Agricultural Discount
When to Call vs. When to Use Other Methods
The phone payment system is great when:
- You don’t have internet access
- You prefer speaking with a representative
- You need immediate confirmation
- You have questions about your bill
However, there are times when other methods might be better:
- Use online payment when you want to schedule payments in advance
- Set up AutoPay if you want to “set it and forget it”
- Visit an office if you want to pay with cash or need immediate assistance with complex issues
- Mail a check if you prefer to have a paper trail (though online payments provide confirmation too)
Common Issues with Phone Payments and How to Solve Them
Long Wait Times
If you’re calling during peak hours, you might experience wait times. Try calling early in the morning or later in the evening for shorter waits.
Payment Processing Time
Phone payments usually post to your account within 1-2 business days. If you’re close to your due date, consider using the online system for faster processing.
Technical Difficulties
If the automated system is experiencing issues, you can always speak with a representative by selecting that option or calling the main customer service line at 800-743-2110.
Final Thoughts
Paying your RGE bill by phone is one of several convenient options available to customers. The automated system at 800-295-7323 (press “2”) is available 24/7, making it a reliable choice regardless of your schedule.
I’ve found that keeping a list of important utility numbers (like the ones in this article) near my calendar or in my phone contacts saves me a ton of time when bills are due. Maybe this could work for you too!
Whether you choose to pay by phone, online, in person, or through the mail, RGE offers plenty of options to make sure your utility services remain uninterrupted.
Do you have any other questions about paying your RGE bill? Feel free to check out their website for more detailed information, or give them a call at one of the numbers listed above. Their customer service reps are generally pretty helpful and can guide you through any issues you might be having.
Stay warm and powered up, friends!
Quick Reference Guide for RGE Phone Numbers
- Automated Bill Pay: 800-295-7323 (press “2”) – Available 24/7
- Customer Service: 800-743-2110 (7AM-7PM, Monday-Friday)
- Payment Plans: 1-877-266-3492 (7AM-7PM, Monday-Friday)
- Economic Programs: 1-800-456-5153 (7AM-7PM, Monday-Friday)
- Gas Emergency: 1-800-743-1702 (24/7)
- Electrical Emergency: 1-800-743-1701 (24/7)
- Business Customers: 1-888-755-8900 (7AM-7PM, Monday-Friday)
- Spanish Language Service: 1-800-743-2110, press 9 (7AM-7PM, Monday-Friday)
- Hearing & Speech Impaired (TTY): 1-800-962-3293 (7AM-7PM, Monday-Friday)
Remember to always have your account number handy when calling about your bill. And don’t forget – paying on time not only avoids late fees but also helps maintain your good credit score!
How to Pay Your Bill
There are four ways you can pay your RGE power bill.
- Online: You can make online payments through a credit card/checking account via a RGE online account. If you have opted into AutoPay, the payment will be automatically deducted from your bank account. You can also pay online as a guest profile.
- Pay by Phone: You can call RGE at 800-295-7323 to make payments directly through your bank account, or with a credit/debit card.
- In-Person: You can pay in-person at authorized bill payment agents and service centers in your area.
- Mail: You can mail your payment via money order or check (payable to RGE).
For more information on each payment method, click here.
Residential and commercial customers in the New York State service area can purchase a deregulated electricity and natural gas plan from one of the several energy companies in that region. Their selected suppliers will then work with RGE to maintain energy efficiency and prevent interruptions in energy service delivery.
What to Do if Thereâs a Power Outage
In case you experience a power outage or see a downed line, vacate the area immediately and call 1-800-743-1701. If you smell gas or see a damaged gas line, call 800-743-1702.
You can also contact emergency services if you have medical concerns pertaining to the COVID-19 (coronavirus) pandemic or special home safety needs regarding an outage.
RGE Energy has several customer service options.
Use the Contact Us page to make general inquiries via an online form.
Call the dedicated emergency contact number (800-743-2110) for rapid emergency response.
The dedicated emergency hotline is the best way to alert the supplier in case you experience a power outage or see damaged electric/gas lines.
As RG&E billing issues persist, customers demand answers
FAQ
How do I pay my utility bills at RGE?
RGE offers several ways to pay your utility bills. These include debit card payments, credit card payments, bank drafts, in-person payments, payments via mail, and phone payments. Additionally, they provide two different payment options for each customer to choose from:
How do I pay my RGE bill over the phone?
Make note of your bill’s due date each month so your payment arrives on time. RGE offers a few different options to pay your bill over the phone: Call 800-295-7323 and press 2. The automated system walks you through the following steps: This self-service phone payment method is available 24/7.
How do I contact RG&E?
Call RG&E at 1-877-266-3492 during weekdays, from 7AM – 7PM. To learn more about RG&E’s economic incentive programs, call 1-800-456-5153 between the hours of 7AM – 7PM on weekdays. If you’d like to contact RG&E by mail, feel free to reach out to one of the following addresses:
How do I contact RGE Energy Company?
Here is some general contact information: RGE Energy Company – 800-743-2110. Mailing Address – For bill payments: RG&E, P.O. Box 847813, Boston, MA 02284-7813. For general inquiries: 89 East Avenue, Rochester, NY 14649-0001. To avoid any confusion, use your registered number when dialing any of the numbers above.
How do I pay RG&E?
1.877.266.3492, Monday through Friday, 7 a.m. to 7 p.m., excluding holidays. You can pay in person by going to an RG&E office (see list below). If not, you can go to a walk-in payment center. You can pay by cash, check or credit card. Walk-in payment centers are located in many supermarkets, shopping centers, or internet cafes.
How do I send a bill to RG&E?
Include your check or money order, along with the paper bill stub. Write your RG&E account number on your check, and make your check out to RG&E. Send letter to: Electricity and Gas payments, RG&E, P.O. Box 847813, Boston, MA 02284-7813. Budget billing enables you to spread out your bill equally over the year.
How can I pay my bill on my phone?
Pay a bill
On your mobile device, open the Google Pay app . Tap Pay Bills. Type in the name of a biller. Make payment.
How do I contact Rochester Gas and Electric?
Otherwise, please contact us at 800.743. 1701 for electricity outages or trouble, or use our online form.
Where can I pay my RGE bill?
Need to make a payment fast and in person? Pay at an office location or use one of our approved pay agents – including any Walmart or Kmart location nationwide – to have a payment post the next business day. There is no convenience fee at our approved pay agents.
Why is my Rochester gas and electric bill so high?
There’s another reason why your bill is higher than normal: You’re using more energy even if your habits haven’t changed. Every year, the cold temperatures will require your home to use more energy. That’s simply a fact.
