At Ross County Water Company, we are committed to providing safe, high quality water services to our community, while maintaining a standard of excellence in customer service and environmental conservation.
Why Paying Your Ross County Water Bill Matters
Let’s face it – nobody loves paying bills, but water is something we all need daily. As a Ross County resident myself, I’ve discovered all the options available for paying our water bills. The Ross County Water Company is committed to providing not just clean water, but also convenient ways to manage your payments.
Whether you’re the type who likes to handle things online or prefer traditional payment methods, I’ve got you covered. In this guide, I’ll walk you through all the bill payment options offered by Ross County Water Company, plus share some tips to help you avoid those annoying late fees.
Ross County Water Bill Payment Options Overview
Ross County Water Company understands that different folks have different preferences when it comes to bill payments. That’s why they’ve created several convenient options for customers. Here’s a quick look at what’s available:
- Mail payments (checks/money orders)
- Phone payments
- Automatic bank drafts
- In-person payments
- Drop box payments
- Online banking bill pay
- Direct online payments
Let me break down each option so you can decide which works best for your situation.
Paying Your Ross County Water Bill by Mail
If you’re old-school like my uncle Joe who still refuses to use a smartphone, mailing your payment is a solid option. Here’s what you need to know:
- Include your payment coupon with your check or money order
- Send payments to:
Ross County Water Company, Inc.P.O. Box 1690Chillicothe, OH 45601 - Allow 5-7 business days for delivery before the due date (15th of each month)
Pro Tip I always mark my calendar 7 days before the due date as a reminder to mail my payment if I’m using this method This helps avoid those pesky late fees!
Phone Payments – Quick and Simple
Sometimes life gets busy and you forget to pay that bill until the last minute. That’s when phone payments come in handy! Here’s how
- Call 1-855-906-0401
- Follow the automated prompts
- Have your debit/credit card or checking account info ready
- Complete the payment process
The automated system is available 24/7, making it perfect for those “oh shoot, I forgot to pay my water bill!” moments at 11 PM.
Automatic Bank Draft – The “Set It and Forget It” Method
This is honestly my favorite way to pay. Once setup, you’ll never have to worry about missing a payment again. Ross County Water Company processes all bank drafts on the 15th of each month (or next business day if the 15th falls on a weekend/holiday).
To set this up
- Download the ACH Recurring Debit Form from the Forms & Reports section
- Fill it out completely
- Attach a voided check
- Drop off or mail to the company office
The best part? There’s no setup fee or charge for using this service! Your bill amount is automatically deducted from your bank account each month – no hassle, no fuss.
In-Person Payments at the Office
If you prefer the personal touch or need to pay with cash, you can visit the Ross County Water Company office:
Location: 663 Fairgrounds Rd., Chillicothe, OH 45601
Office Hours: Monday-Friday, 8:00 AM to 4:30 PM
They accept cash, checks, and money orders for in-person payments.
Insider Tip: Mondays, Fridays, and the first day after a holiday are usually super busy. If you hate waiting in line (who doesn’t?), try visiting mid-week instead!
After-Hours Drop Box
Ever had that moment when you realized you needed to pay your bill, but the office was closed? Been there! Thankfully, Ross County Water has a drop box at their drive-through that’s available 24/7.
The drop box is secure and accepts:
- Cash
- Checks
- Money orders
They’ve even provided envelopes for your convenience. Just make sure to clearly write your account info so they know which account to credit!
Online Banking Bill Pay
Many banks offer bill payment services through their websites. This is a good option if you already handle other bills this way. Here’s what to know:
- Set up Ross County Water as a payee in your bank’s bill pay system
- Use the mailing address:
Ross County Water Company, Inc.P.O. Box 1690Chillicothe, OH 45601 - Allow up to 7 business days for processing
Some banks might charge a fee for this service, so check with your financial institution for details.
Pay Your Bill Online
The most convenient option for many of us is paying directly online. Ross County Water Company offers an online payment portal that’s accessible from their website.
Simply click the “Pay Your Bill Now” button on their website to get started. You’ll need:
- Your account information
- A credit/debit card or checking account details
Important Note: Online payments may take up to 72 hours to post to your account. If you need a payment to post immediately, contact the office during normal business hours at (740) 774-4117.
What You Need to Know About Payment Timing
This is super important! If your service has been interrupted and you make an online payment after hours, your service won’t be restored until the next business day when your payment posts. Keep this in mind if you’re in a pinch!
Also, remember that the billing due date is the 15th of each month. Mark your calendars!
Setting Up Alerts to Never Miss a Payment
Ross County Water Company has a great feature I personally use – email and text alerts! These can remind you when payments are due or notify you about any service issues.
To subscribe:
- Visit the Ross County Water Company website
- Look for the “Sign Up for Alerts” button
- Enter your contact information
- Select the types of alerts you want to receive
This has saved me from forgetting bill payments more than once!
Understanding Your Ross County Water Bill
Sometimes paying your bill is the easy part – understanding what you’re being charged for can be trickier. Your Ross County water bill typically includes:
- Base rate charges
- Usage charges based on consumption
- Any applicable fees or past due amounts
If you ever have questions about charges on your bill, don’t hesitate to contact the office at (740) 774-4117. The customer service team is actually pretty helpful.
Tips to Lower Your Water Bill
While we’re on the topic of water bills, here are some quick tips I’ve used to keep mine manageable:
- Check for leaky toilets and faucets regularly
- Install water-efficient fixtures
- Run full loads of laundry and dishes
- Water lawns and gardens during cooler hours
- Consider collecting rainwater for outdoor use
Small changes can add up to significant savings over time!
What to Do If You Can’t Pay Your Bill
We all hit rough patches sometimes. If you’re struggling to pay your water bill, it’s best to contact Ross County Water Company before your due date. They may be able to work out payment arrangements rather than interrupting your service.
Contact them at (740) 774-4117 to discuss your situation.
Ross County Water Company Contact Information
For questions about your bill or payment options, here’s all the contact info you’ll need:
Phone: (740) 774-4117
Address: 663 Fairgrounds Rd., Chillicothe, OH 45601
Office Hours: Monday-Friday, 8:00 AM to 4:30 PM
Mailing Address for Payments: P.O. Box 1690, Chillicothe, OH 45601
You can also send them a message through their website contact form.
FAQs About Ross County Water Bill Payments
How long does it take for my online payment to process?
Online payments may take up to 72 hours to post to your account. For immediate posting, contact the office during business hours.
What if I make a payment after my service has been disconnected?
If you make an online payment after hours, service won’t be restored until the next business day when payment posts.
Can I set up automatic payments?
Absolutely! Complete the ACH Recurring Debit Form with a voided check and submit it to the office.
What happens if the due date falls on a weekend or holiday?
For bank drafts, if the 15th falls on a weekend or holiday, the payment will be processed on the next business day.
Is there a fee for using the drop box?
Nope! The drop box is a free service provided for your convenience.
Conclusion: Choose What Works for You
After exploring all the ways to pay your Ross County water bill, you might be wondering which option is best. Honestly, it depends on your personal preference and lifestyle.
I switched to automatic bank drafts years ago and haven’t looked back – it’s one less thing to worry about each month. But my neighbor swears by the drop box because she likes keeping physical receipts of everything.
Whatever method you choose, the most important thing is finding a system that helps you pay on time and avoid service interruptions.
Ross County Water Company is committed to providing clean water AND convenient service – their variety of payment options shows they understand customers have different needs.
Remember, staying on top of your water bill isn’t just about avoiding late fees – it helps support the infrastructure that brings clean, safe water to our community every day.
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