Specific information on deposits for residential service, general service, industrial establishments and security lights is available at any REMC office.
Deposits may be returned to members as a credit on the electric service account after the establishment of 24 consecutive months of good credit by the member. Otherwise, deposits are refunded upon disconnection of service, less any amount due REMC.
Applicants who are connected with a minimal security deposit will be required to increase the amount of deposit if their electric service account becomes delinquent as many as 3 times or has 2 returned payments in a 12-month period.
A $30.00 non-refundable charge is required for connecting each meter, including new or existing services, or processing a name change on a meter in place.
Payments for overdue amounts not credited to the account by 5:00 p.m. on the business day prior to the date shown for disconnect on the bill will automatically be charged a $35.00 service fee. The reconnection charge is $60.00 for reconnections made during regular working hours (8:00 am – 4:30 p.m., Monday – Friday). For all other hours, including holidays and weekends, a $90.00 fee will be charged.
All bills which have not been paid by the time the following months bill is printed will have a late fee amounting to 1 1/2% of the over-due balance or $6.00, whichever is greater, added to the bill.
A basic facilities charge will apply for the period of time that seasonal accounts are inactive. The charges will apply when a reconnection is made in the same name and at the same location, and no one else has had service there since the disconnection.
PrePay billing accounts will be charged a $6.00 per month additional base charge which will be prorated and applied on a daily basis.
Rutherford Electric Membership Corporation is a non-profit electric cooperative owned by the members it serves. According to its By-laws, all money applied for electric service by members in excess of the revenue needed to cover operating expenses is returned to these members as capital credit allocations. The amount of the yearly allocation is determined by multiplying the percentage of operating margins by the total amount the members paid that year for electric service.
For example, if your total electric service bill for the year is $500 and the percentage of margins is 10%, your allocation of capital credits would be $50.
The Cooperative retains this capital credit revenue for a period of time to increase member ownership of the system and to cover any unexpected expenses caused by emergencies such as wind, ice or snow storms. However, the Cooperative is currently refunding the total accumulated capital credits to estates of deceased members. General capital credit refunds are being processed periodically in accordance with member equity growth and financial stability.
Always make sure we are advised of any change of address you might have. This will enable us to keep our capital credit files up to date and will help assure your receiving capital credit checks promptly when issued.
Bills are past due 15 days after date of bill, and payment should be made within 30 days after date of bill. If you wish to stop receiving a paper bill via the post office you may sign up to receive an “electronic notification” of a new bill to the e-mail address you provide. You will then proceed to our website at www.remc.com to view your bill.
Bills may be paid at any REMC office by check, cash, money order. Outside payment boxes are available at each office for your convenience in making payments after office hours. You may also make your payments by MASTERCARD, VISA, DISCOVER, AMERICAN EXPRESS credit cards, or bank debit cards payments which can be made in person or by telephone.
E-check payments can be made online or through the Interactive Voice Response system (IVR) after visiting our website and setting up an E-check profile.
Your account may also be set up on bank draft by our office staff at your request.
Auto-Pay is an online payment program which allows you to set up your own bank draft on our website. you must have a “zero balance” on your account and a valid e-mail address to begin. Auto-Pay can be set up with a credit card, debit card, or E-check draft. You will have the responsibility of setting the date you want your monthly bill to be drafted and maintaining your account.
If you pay your electric service bill by mail, please use the pre-addressed envelope included with your bill. When mailing payments, be sure to enclose the smaller portion of your billing statement. Your cancelled check or money order stub will be your receipt. We cannot accept post-dated checks. Please do not send cash through the mail.
Failure to receive bills and notices does not exempt a member from payment. Be sure REMC has your correct name and address or your current email address if you have chosen the electronic notification option. A disconnect notice will be printed on all bills with overdue amounts. This will be the only notice given before disconnection for non-payment. Payments for overdue amounts not credited to the account by 5:00 p.m. on the business day prior to the date shown for disconnect on the bill will automatically be charged a $35.00 service fee. The reconnection charge is $60.00 for reconnections made during regular working hours (8:00 am – 4:30 p.m., Monday – Friday). For all other hours, including holidays and weekends, a $90.00 fee will be charged.
All bills which have not been paid before date of next bill will produce a late fee amounting to 1 1/2% of the overdue balance or $6.00, whichever is greater.
Please do not issue personal checks if your bank account has been closed or does not have sufficient funds to cover checks. A service charge of $25.00 will be added to the electric service account for any payment returned by the bank, and service is subject to disconnection at that time.
Personal checks cannot be accepted by REMC representatives who make a trip to collect for non-payment of electric service accounts, or any other amounts due REMC.
PrePay billing is an option available to qualifying residential and non-demand general service accounts which does not require the establishment of a standard security deposit. PrePay does not produce billing statements or notifications of disconnect for non-payment. All charges for kilowatt-hour usage are billed daily. Basic facilities charges and other applicable items such as security lights and credits will be prorated and applied on a daily basis. Account history-usage-charges, payments and account balances will be available via the internet or through an Interactive Voice Response System (IVR). The member is responsible for maintaining a positive balance and ensuring that alert notification settings are accurate. Accounts are subject to immediate disconnection any time the account does not have a positive balance. PrePay accounts are not subject to delinquency fees, late payment charges or reconnect fees.
Notify REMC if your electric service requirements change significantly. Examples: adding a heat pump or air conditioning, installing large motors or other equipment with high power requirements. Our personnel will check to see if the service entrance equipment is heavy enough for the added electrical load and make changes if necessary.
REMCs Member Portal is a tool which enables you to: view your usage, view your bill, set up Auto-Pay, sign up for E-Bill, pay online, sign up for high usage alerts, and make changes to your account. Click on the Member Services Portal on REMC’s homepage, there you will find instructions on how to create a User ID and password. You will need your account number, telephone number, valid e-mail address and social security number to set up the User ID on our website.
Automatic outdoor lights are available to members on a rental basis. For complete details, contact any REMC office.
Surge protection equipment can be purchased from REMC by calling any of our offices. Surge protection equipment is important, especially if you have electronic equipment. Call REMC today to find out how the surge protection equipment can help (not eliminate) your home and property from the unwelcome intrusion of lightning.
REMCs website includes an outage information map that shows members the location of outages. The number of members affected by each outage is color-coded, accompanied by a legend that gives range of outages. At the bottom of the page, a drop down menu is provided to zoom in on each county served.
Upon request, any REMC member may have an energy conservation audit of his/her home. A trained representative from REMC will come to the premises and make suggestions concerning insulation and other energy conservation practices. We urge you to use electricity and all other fuels as efficiently as possible. Written information on conserving energy and saving on your electric bill can be obtained by mail or from any REMC office or from this website.
Are you tired of the hassle that comes with paying your Rutherford electric bill every month? I’ve been there too! As someone who’s used Rutherford EMC’s online payment system for years, I wanted to share everything I know about their Quick Pay portal to make your life easier.
Why Online Bill Payment is a Game-Changer
Let’s be honest – nobody enjoys paying bills. But Rutherford Electric Membership Corporation (REMC) has made the process much less painful with their online portal. I remember the days of writing checks and mailing them, always worried they wouldn’t arrive on time Those days are long gone!
The Quick Pay system at https://rutherfordbillpay.remc.com/onlineportal/Quick-Pay offers a simple way to handle your electricity payments without leaving your home. This is especially helpful during those super hot summer months when your bill might be higher than expected (we’ve all been there, right?).
Getting Started with Rutherford Electric Quick Pay
Before you can start enjoying the convenience of online payments, you’ll need to set up your account. Here’s how to do it:
- Visit the Quick Pay portal at https://rutherfordbillpay.remc.com/onlineportal/Quick-Pay
- Look for the “Sign In” option if you already have an account
- If you’re new, you’ll need to provide some basic information:
- Your Rutherford Electric account number
- Phone number
- Billing zip code
- Email address
The system will ask you to provide at least one of these verification methods:
- Phone number (last 4 digits)
- Billing zip code
- Email address
I made the mistake of forgetting my account number the first time, and had to dig through my paper bills to find it. Pro tip: take a photo of your bill or write down your account number somewhere accessible!
Features of the Rutherford Electric Payment Portal
Once you’re in the system there’s so much more you can do besides just paying your bill. The portal offers several helpful features
Account Management
- Account Profile: Update your personal information and preferences
- Account History: Review past bills and payment history
- Usage History: Monitor your electricity consumption (super useful for budgeting!)
Billing & Payments Options
- Billing: View current and past bills
- Bill Notification: Set up alerts so you never miss a payment
- Payments: Make one-time payments
- Auto Payments: Set it and forget it with recurring payments
- Pay Multiple Accounts: Perfect for landlords or if you manage multiple properties
- Payment Profile: Save your payment methods for faster checkout
I personally love the usage history feature – it helped me realize my air conditioner was the culprit behind my sky-high summer bills!
Making a Payment: Step-by-Step Guide
Let’s walk through the actual process of paying your Rutherford electric bill online:
- Log into your account at the Quick Pay portal
- Select “Payments” from the menu
- Enter your account information if not already saved
- Select your payment method (credit card or e-check)
- Enter the payment amount
- Review your information on the confirmation page
- Click “Continue” to complete your payment
The system will redirect you to their secure payment gateway to finalize your transaction. Don’t worry if you see a “Redirect Notice” – this is normal and ensures your payment information is protected.
Important Note About Payment Methods
It’s worth mentioning that some accounts might have restrictions on payment methods. If you see a message stating “Payments using Credit Card/E-Check is disabled for this account,” you may need to contact Rutherford EMC directly to resolve this issue.
Setting Up Auto Payments (My Personal Favorite)
If you’re forgetful like me, the auto payment feature is a lifesaver! Here’s how to set it up:
- Log into your account
- Navigate to “Auto Payments” under the Billing & Payments section
- Choose your preferred payment method
- Select whether you want to pay the full balance or a specific amount
- Choose your preferred payment date
- Confirm your settings
Now you can relax knowing your electric bill will be paid automatically each month. I’ve been using auto pay for 3 years now, and it’s saved me from late fees more times than I can count!
Tips for Managing Your Rutherford Electric Account Online
After using this system for years, I’ve learned a few tricks:
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Stay signed in: The system has a security timeout feature. If you see a warning that your session will expire, click “Stay Signed In” to continue.
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Check for outages: If there’s an outage in your area, the system will display a notification. Click on the provided link for more details.
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Use alerts wisely: Set up bill notifications to remind you when payments are due, but don’t go overboard or you’ll end up ignoring them.
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Be aware of popup blockers: Some features of the portal may be affected by popup blockers. If you receive a warning about this, temporarily disable your blocker.
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Save your confirmation: Always save or print your payment confirmation for your records. You’ll thank yourself later if there’s ever a dispute!
Troubleshooting Common Issues
Even the best systems have hiccups sometimes. Here are solutions to common problems:
Session Expired
If you see a “Your session has expired” message, simply click “Ok” and log back in. This happens for security reasons if you’ve been inactive too long.
Account Number Issues
If you get a “Please enter valid account number” error, double-check your number against your paper bill. Sometimes a digit gets mistyped!
Payment Method Restrictions
Some accounts have restrictions on payment methods. If you see a message about credit card/e-check payments being disabled, call customer service for assistance.
Browser Problems
The portal works best with updated browsers. If you’re having weird issues, try clearing your cache or using a different browser.
I once spent an hour troubleshooting why I couldn’t log in, only to realize my Caps Lock was on! Sometimes the simplest explanation is the right one.
Alternative Payment Methods
While the online portal is super convenient, Rutherford EMC offers other ways to pay your bill:
- Phone payments: Call their automated system
- In-person payments: Visit your local REMC office
- Mail: Send a check with your payment stub
- Drop box: Use the secure drop box at REMC locations
I still recommend the online method as the most convenient, but it’s good to know your options!
Benefits of Going Paperless
If you haven’t made the switch to paperless billing yet, here are some reasons to consider it:
- Environmental impact: Less paper waste helps the planet
- Reduced clutter: No more stacks of bills to sort through
- Instant access: View your bill as soon as it’s ready
- Secure storage: Bills are saved in your account history
- Email notifications: Get alerted when your bill is ready
I switched to paperless billing last year and honestly don’t miss the paper bills at all. Plus, it feels good knowing I’m doing a small part for the environment.
Security Features to Protect Your Information
Rutherford EMC takes security seriously, which is why:
- Sessions automatically time out after periods of inactivity
- Payments are processed through a secure gateway
- The system uses encryption to protect your data
- You can set up various verification methods for your account
These security features might seem annoying when you’re trying to quickly pay your bill, but they’re essential for protecting your personal and financial information.
Final Thoughts on Rutherford Electric’s Online Bill Pay
After using Rutherford Electric’s online payment system for several years, I can confidently say it’s made managing my utilities much easier. The ability to view my usage history has even helped me become more energy-conscious!
The system isn’t perfect – occasional timeouts and the need to verify your information can be slightly annoying. But compared to the old days of writing checks or making trips to pay in person, it’s a massive improvement.
Whether your a busy professional, a forgetful bill-payer (like me!), or just someone who appreciates convenience, I recommend giving Rutherford Electric’s Quick Pay portal a try. Your future self will thank you when your bills are paid on time every month with minimal effort!
Remember, you can access the Quick Pay portal anytime at https://rutherfordbillpay.remc.com/onlineportal/Quick-Pay. If you have questions or run into issues, don’t hesitate to contact Rutherford EMC’s customer service – they’ve always been helpful whenever I’ve needed assistance.
Have you tried using the online payment system yet? What features do you find most useful? I’d love to hear about your experiences!
Quick Reference: Important Information
- Quick Pay Portal: https://rutherfordbillpay.remc.com/onlineportal/Quick-Pay
- Version: 39.50.1636 (as of October 2025)
- Copyright: Meridian Cooperative 2025
- Terms: Available via Terms of Use link on portal
- Privacy: Details available via Privacy Statement link on portal
If You Depend On Life Support Equipment
REMC needs to know the location of life-support equipment in use on a day-to-day basis (kidney machines, oxygen concentrators, breathing monitors, etc.). While we cannot guarantee uninterrupted service, we will make every effort to restore service quickly to homes where these machines are in use. We would also highly recommend that any life-support equipment be backed up with an alternate power source. Extended, widespread power outages are possible, especially in winter and during tornado weather.
Lines, Right-Of-Ways And Meters
Right-of-way maintenance is one of the most expensive factors in keeping REMCs electrical distribution system in good repair. You can help hold these costs down by not planting tall-growing shrubs and trees within 20 feet of the power line. Trees and shrubs growing in our power lines must either be trimmed every year or two or cut down by our right-of-way crews. Both options are expensive for the Cooperative, and neither is usually acceptable to the homeowner.
What does your electricity bill pay for?
FAQ
What is Rutherford Electric membership corporation?
Click Here Rutherford Electric Membership Corporation is a taxpaying corporation owned by those it serves (a “cooperative”). Its principle aim is to supply dependable electric energy to its members at the lowest cost consistent with sound economy and good management.
Can I make changes to my Rutherford EMC Auto Pay account?
Changes must be made online by the member. Rutherford EMC employees are not able to make any changes to a member’s auto pay account. Draft Payments allows members to authorize withdrawal of funds from checking account or credit/debit card to pay the amount due each month. The amount due will be drafted on or after your due date.
How do I contact Rutherford EMC?
This service is available 24/7 by dialing any Rutherford EMC office listed below or you may choose to speak to an Office Service Representative between 8:00 a.m. and 5:00 p.m. Monday through Friday, excluding holidays. If you pay via mail, drop box or office visit be sure to return the bottom portion of the bill with your payment.
How can I pay my residential electric bill?
Pay Now As Guest is one of the options to pay your residential electric bill. You can also set up Auto Pay, PrePay, or Budget Billing. Additionally, you can pay at kiosks, using Western Union or MoneyGram, by mail, or in person at REC offices.
