Let’s face it – nobody looks forward to paying their water bill, but we all gotta do it! If you’re a customer of Russellville Whitesburg Utility District (RWUD), I’ve got great news for you. They’ve made it super easy to pay your bill with multiple options that fit your lifestyle. In this guide, I’ll walk you through everything you need to know about RWUD bill pay methods, from online payments to automatic drafts.
What is RWUD?
Before diving into payment options, let’s quickly cover what RWUD actually is. Russellville Whitesburg Utility District provides water services to residents in the Russellville and Whitesburg areas of Tennessee. As a customer, you’ll receive a monthly water utility billing statement with your account number in the upper right corner (something like 123456789.00, with a tenant number like 98).
RWUD Bill Pay Options – Choose What Works for You!
RWUD offers several convenient ways to pay your water bill Here’s a breakdown of each method
1. Pay Online – The Most Convenient Option
Online bill payment is probably the easiest way to handle your RWUD bill. Their online portal allows you to:
- View and pay your bill
- Manage notifications
- Track usage history
- Review billing history
- Sign up for automatic payments
To use the online payment system
For first-time users:
- Visit https://newolbp.logicshosted.com/rwud/Login
- Click “Register Here”
- You’ll need your customer account number (found in the upper right corner of your bill)
- Create a username and password
- Follow the prompts to complete registration
For returning users
- Go to https://newolbp.logicshosted.com/rwud/Login
- Enter your username and password
- Click “Log In”
Quick Pay Option:
Don’t wanna create an account? No worries! RWUD also offers a “Pay Bill Without Logging In” option for one-time payments without registration.
Important Security Note: RWUD updated their online payment security in May. Their system now requires TLS v1.2. If you have trouble submitting a payment, check your computer’s security settings and make sure TLS v1.2 is enabled.
2. Automatic Bank Draft – “Set It and Forget It”
I personally love this option cuz it’s both convenient AND free! With automatic bank draft, your payment is automatically withdrawn from your account each month. No more forgetting to pay or dealing with late fees!
To set up automatic draft:
- Fill out the Bank Draft Form (available on the RWUD website)
- Provide a blank check
- Mail both items to:
RWUDP.O. Box 450Russellville, TN 37860
You can also email the form to [email protected] or fax it to (423) 585-5150.
3. Pay by Mail – The Traditional Way
If you prefer the old-school approach, RWUD accepts payments by mail. They take:
- Personal checks
- Money orders
- Cashier’s checks
Make your payment payable to “RWUD” and mail to:
RWUDP.O. Box 450Russellville, TN 378604. Pay by Phone – Quick and Easy
Need to make a last-minute payment? RWUD accepts credit and debit card payments by phone. Simply call (423) 586-2232 and select option #1 to make a payment.
If you need to speak with a customer service representative, call the same number but select option #4 instead.
5. UnitedHealthCare UCard Payments
If you have a UnitedHealthCare UCard, you can use it to pay your RWUD bill. The RWUD website has specific instructions for UCard payments.
Tips for Hassle-Free RWUD Bill Payments
After helping several friends with their RWUD bills, I’ve picked up a few tricks that might help you too:
Know Your Account Number
Your account number is critical for all payment methods. It’s located in the upper right corner of your water bill and typically looks something like 123456789.00. If you have a tenant number, it’ll be something like 98.
Report Outages Promptly
Water outages happen. If you experience one, call RWUD at (423) 586-2232 to report it. Quick reporting helps them resolve issues faster.
Set Up Auto-Pay to Avoid Late Fees
I switched to automatic bank draft last year, and it’s been a game changer! No more scrambling to pay before the due date or getting hit with late fees. It’s totally free, and your bill gets paid automatically each month.
Keep Your Contact Info Updated
Make sure RWUD has your current phone number and email address. This ensures you’ll receive important notifications about your account, billing, or any service disruptions.
Common Questions About RWUD Bill Pay
“I forgot my online account password. What should I do?”
No worries! On the login page, there’s a “Forgot Password” link. Click on it and follow the instructions to reset your password.
“Does RWUD share my payment information?”
Absolutely not! RWUD clearly states they don’t share customer information. Your personal and payment details remain confidential.
“Can I see my water usage history?”
Yes! One of the benefits of registering for an online account is the ability to view your usage history. This can help you track consumption and spot potential leaks.
“What if I have questions about my bill?”
If you need help understanding your bill or have questions about charges, call RWUD customer service at (423) 586-2232 and select option #4.
My Personal Experience with RWUD Bill Pay
When I first moved to the area, I was paying my RWUD bill by mail every month. It was a hassle remembering to mail the check on time, and once or twice I was late because I forgot to put it in the mailbox. Ugh!
Then I discovered their online payment system, which was much more convenient. I could pay anytime, day or night, without needing stamps or envelopes.
But the real game-changer was setting up automatic bank draft. Now I don’t even think about my water bill – it just gets paid automatically each month. The setup was super easy – I just filled out a form, included a voided check, and mailed it in. Within a month, I was all set up!
Why Online Bill Pay is My Top Recommendation
If you’re not ready for automatic drafts, I strongly recommend at least using the online bill pay system. Here’s why:
- 24/7 Access: Pay your bill anytime, not just during business hours
- Immediate Confirmation: Get instant confirmation that your payment was received
- Historical Records: Easy access to past bills and payment history
- Usage Tracking: Monitor your water consumption over time
- Environmentally Friendly: Reduces paper waste from checks and envelopes
The online portal is user-friendly, and registration only takes a few minutes. All you need is your account number from a recent bill.
Final Thoughts
Paying your RWUD bill doesn’t have to be a headache. With multiple payment options available, you can choose the method that best fits your lifestyle and preferences. Whether you prefer the convenience of online payments, the simplicity of automatic drafts, or the traditional approach of mailing a check, RWUD has you covered.
Remember that if you ever have questions or need assistance, RWUD customer service is just a phone call away at (423) 586-2232.
Oh, and one last thing – RWUD is an equal opportunity employer and provider, so you can feel good about supporting an organization that values diversity and inclusion in their business practices.
Now go forth and pay that water bill with confidence! And maybe treat yourself to something nice afterward – you deserve it for being such a responsible utility customer!
Current Rates & Services
THE FOLLOWING TABLE REPRESENTS THE WATER RATES IN EFFECT AS OF JAN 2023: 3/4 INCH METER FIRST 2,000 GALLONS $24.00 + TAX (MIN) 1 INCH METER FIRST 2,000 GALLONS $34.00 + TAX (MIN) 1.5 INCH METER FIRST 2,000 GALLONS $62.00 + TAX (MIN) 2 INCH METER FIRST 2,000 GALLONS $111.00 + TAX (MIN) 2,001 GALLONS & UP FOR ALL METERS $6.00 PER 1,000 GALLONS + TAX
THE FOLLOWING TABLE REPRESENTS THE TAP FEES IN EFFECT JAN 2017: UP TREATMENT PLANT UPGRADE $0.30 PER 1000 GALLONS + TAX ST STATE OF TENNESSEE $1.30 APPLIED ONCE ANNUALLY XS, YS, ES MUNICIPAL SEWER RATES VARY BY PROVIDER
THE FOLLOWING TABLE REPRESENTS THE SERVICE CHARGES IN EFFECT JAN 2017: OWNER WATER ONLY $50.00 OWNER WATER/BG SEWER ONLY $70.00 RENTAL WATER ONLY $100.00 RENTAL WATER/BG SEWER $120.00 10 DAY WATER ONLY $20.00 10 DAY WATER/BG SEWER $30.00 10 DAY WATER/MUS SEWER $30.00 REACTIVATION UP TO THREE MONTHS $25.00 RECONNECTION DELINQUENT FEE $15.00 RETURN CHECK RETURN CHECK FEE $23.00
GENERAL BILL AND PAYMENT INFORMATION
- SERVICE CHARGES ARE NON-REFUNDABLE AND ARE NOT CONSIDERED A DEPOSIT FOR ANY BILL
- ALL BILLS ARE DUE ON THE 10TH OF THE MONTH
- METHODS OF PAYMENT: CASH, CHECK, MONEY ORDERS, BANK DRAFT, DEBIT/CREDIT CARDS
- MAIL CHECKS TO PO BOX 450 RUSSELLVILLE, TN 37860. MAKE CHECKS PAYABLE TO RWUD
- ONLY CASH, CHECK, AND MONEY ORDERS ACCEPTED AT THE DRIVE THRU WINDOW
- AFTER HOURS COLLECTION BOX IS LOCATED AT THE DRIVE THRU WINDOW
- PAYMENTS ARE ACCEPED ONLINE AT RWUD.COM OR BY CALLING (423) 586-2232
- ACH DRAFTS WILL BE PROCESSED ON THE 10TH DAY OF THE MONTH. IF THE 10TH FALLS ON A WEEKEND OF HOLIDAY THEN ACH DRAFTS WILL BE PROCESSED EITHER THE 1ST BUSINESS DAY BEFORE OR AFTER THE SCHEDULED DATE
- ALL TRANSACTIONS MADE AFTER 3:30 PM WILL BE PROCESSED THE NEXT BUSINESS DAY
- SEWER RATES ARE SET BY MUNICIPAL ORDINANCES BASED ON WATER CONSUMPTION
- DELINQUENT ACCOUNTS (AFTER 4:00 PM ON THE THE 10TH) WILL HAVE 10% ADDED
- DELINQUENT ACCOUNTS NOT PAID BY 7:00 A.M. ON CUT‐OFF DAY ARE CHARGED A $15 RECONNECTION FEE. DELIQUENT BILLS PAID AFTER 3:30 ON CUT-OFF DAY WILL BE RECONNECTED THE FOLLOWING BUSINESS DAY
- RUSSELLVILLE WHITESBURG UTILITY DISTRICT DOES NOT SEND OUT SECOND NOTICES
- A $25.00 REACTIVATION FEE WILL BE ADDED TO RESTORE SERVICE IF NOT PAID WITHIN 2 DAYS AFTER DISCONNECTION
- ALL ACCOUNTS CONSIDERED DELINQUENT (NON‐PAYMENT, BAD CHECK, ETC.) WILL BE TURNED OFF AND ALL CHARGES/FEES MUST BE PAID IN FULL BEFORE SERVICE WILL BE RESTORED
- THEFT OF SERVICE AND DAMAGE TO UTILITY PROPERTY CAN BE PUNISHABLE BY LAW
“Service will be reinstated only during regular working hours, Monday through Friday unless the customer’s account is designated as an EMERGENCY MEDICAL SERVICE. All payments for delinquent accounts received prior to 3:00 PM will be processed and service reinstated the same business day. However, all payments for delinquent accounts received after 3:00 PM will be processed but service reinstated the following business day.“
Date of Approval: March 25, 2009
Effective Date: March 26, 2009
“The customer shall pay all costs for the discontinuance of service and any reconnection. The charges for these services are as established by the Board from time to time. Currently, the items required by the Customer to re-establish service are as follows:
- Any outstanding (old) bill(s)
- Current bill(s)
- Any late charge(s) and/or penalty(s)
- Reconnection fee ($15.00)
Date of Approval: October 27, 2009
Effective Date: October 28, 2009
Please open Sample Bill-Front for a description of what is on the front of your bill and open Sample Bill-Back for a description of what is on the back of your bill.
Please open Sample Bill Codes for a description of what is on your bill.
- Locate your water meter. It is normally found at the property line in the front yard.
- Be sure that no one is using water. Read and record your meter reading.
- There is a hand that looks some what like a second hand on a watch. Note its position. Observe the position of this hand for 2 to 3 minutes. If it moves, there is a leak.
- There may also be a small triangle or a star shaped device on the dial (look at the center of the illustration at right). If it is moving, water is leaking.
- You may have a water cut-off valve inside your house. If so, close the valve. If the meter is still moving, your leak is between the meter and the valve location. Look for wet spots in the yard. This type of leak is often difficult to locate, so you may need to call your local plumber.
- If the meter flow indicator hand stops when the cut-off valve is closed, the leak is in the house beyond the cut-off valve. Turn the valve back on and check under the house for leaks.
- Check the water level in the commode. It should be at least 1/2 inch below the top of the overflow tube.
- Some leaks are very small. A leak that runs 24 hours a day will add up to a large water bill.
- To determine the size of a leak, read your meter before you leave for work or before going to bed—any long period of time when there will be no water usage. (Be sure that icemakers and any other type of automatic water devices are turned off). After several hours, read the meter again. Subtract the difference. This number represents the size of the leak. If your meter registers in cubic feet rather than gallons, multiply the number by 7.5 to determine the number of gallons leaked.
Have a leak repaired quickly!
You are responsible for all the water that goes through your meter.
