3.1.A. The Company provides originating Service from domestic points in the United States to domestic points identified in this Guidebook.
3.1.B. The Company provides terminating Service from domestic points identified in this Guidebook to domestic points in the United States.
The Service is available only in areas in which the Company provides service at the rates listed in Section 4, through subscription to any of the domestic message telecommunication service offerings available from the Company. Services may have varying rate levels and billing increments as noted in each service rate description. Each of these offerings are subject to restrictions indicated.
During the following officially recognized holidays, Evenings Rates will be applicable during all hours, except for hours when a lower rate (i.e., Night/Weekend) is applicable.
* When this holiday falls on a Sunday, the Holiday calling rate applies to calls placed on the following Monday. When this holiday falls on a Saturday, the Holiday calling rate applies to calls placed on the preceding Friday.
Are you tired of forgetting to pay your SCRTC bill or rushing to make last-minute payments? I’ve been there too! As someone who’s been an SCRTC customer for years, I’ve tried all their payment methods and wanna share everything I know about SCRTC bill pay options. Scott County Telephone Cooperative (SCRTC) offers several convenient ways to pay your bills, and I’m gonna break them all down for you!
Important Update for One-Time Payments
Before diving into all the payment options, there’s a crucial update you should know about. SCRTC has recently enhanced their security measures for one-time payments.
Effective July 14, 2025, at 5:00 PM EST, one-time payments will no longer require your Account Number and ZIP Code. Instead, you’ll need to provide:
- Your Account Number
- The Security Code found on your billing statement
This change affects
- Over-the-phone payments (including automated systems)
- Payments made with Customer Service Representatives
- In-person payments
- Online one-time payments
The Security Code is located on the bottom right corner of the first page of your monthly bill. If it’s not explicitly labeled, look for the number under the Due Date.
Note This change doesn’t affect customers with registered online accounts or those enrolled in autopay
Online Payment Options: Pay Anytime, Anywhere
The easiest way to pay your SCRTC bill is through their online payment portal. You can do this 24/7 from your computer or smartphone. Here’s how to access the right portal based on your account number:
For Account Numbers starting with 0464
Use the SCTC PAYMENT PORTAL at https://scrtc.smarthub.coop/Login.html
For Account Numbers starting with 0474
Use the PVEC FIBER PAYMENT PORTAL
When using these portals, you can pay with:
- Credit cards
- Debit cards
- Checking accounts
Pro Tip: Debit or credit card payments are accepted for balances/transactions under $500.00. For larger amounts, you might need to use a checking account or another payment method.
First-time users: When signing up to use the payment portal for the first time, you’ll need the Account Number from your bill.
Important: You don’t need to enter the first leading 0 (zero) of your account number when paying online!
Pay by Phone: Quick and Hassle-Free
If you prefer to pay by phone, SCRTC offers an interactive phone payment system that’s available 24/7. It’s completely free for all customers.
For SCTC Bills (Account Numbers beginning with 0464)
Call 1-833-735-2241 and follow the prompts.
For PVEC Fiber Bills (Account Numbers beginning with 0474)
Call 1-833-735-2242 and follow the prompts.
When calling, make sure to have your:
- Account Number
- Security Code (from your bill)
Just like with online payments, you don’t need to enter the first leading 0 (zero) of your account number when using the phone system!
Set Up Automatic Payments: Never Miss a Bill Again
This is honestly my favorite method! I’ve been using automatic payments for the past two years, and I’ve never had to worry about late fees since. You can set up automatic monthly payments in two ways:
- Call SCRTC’s business office at 276-452-9119 or 877-511-0808
- Sign up through their online payment portal at https://scrtc.smarthub.coop/Login.html
Automatic payments can be set up using:
- Credit cards
- Checking accounts (ACH)
Note: When setting up automatic checking/ACH payments, you must submit a signed voided check.
Traditional Payment Methods
Pay by Mail
If you prefer traditional methods, you can mail your payment to:
Scott County Telephone CooperativePO Box 487Gate City, VA 24251Be sure to include your account number on your check or money order!
Pay at the Office
You can visit SCRTC’s office in person at:
149 Woodland St.Gate City, VA 24251They also offer a after-hours payment depository beside the drive-up window if you need to make a payment outside of regular business hours.
Comparing SCRTC Bill Payment Methods
Let me breakdown all these payment options so you can choose what works best for you:
| Payment Method | Convenience | Processing Time | Available Hours | Best For |
|---|---|---|---|---|
| Online Portal | ⭐⭐⭐⭐⭐ | Immediate | 24/7 | Tech-savvy customers |
| Phone System | ⭐⭐⭐⭐ | Immediate | 24/7 | Quick payments |
| Autopay | ⭐⭐⭐⭐⭐ | Automatic | N/A | Never missing a payment |
| ⭐⭐ | 3-5 business days | N/A | Traditional payers | |
| In-Person | ⭐⭐⭐ | Immediate | Business hours | Those who prefer face-to-face |
Common Questions About SCRTC Bill Pay
What if I forgot my online account information?
Don’t worry! If you’ve forgotten your login credentials for the online payment portal, you can use the “Forgot Username/Password” option on the login page. You’ll need access to the email address associated with your account.
Can I make partial payments?
Yes, SCRTC allows partial payments. However, remember that your service could be interrupted if you don’t pay the full amount by the due date. If you’re facing financial difficulties, I recommend calling their customer service to discuss potential payment arrangements.
Are there any fees for making payments?
SCRTC doesn’t charge any additional fees for any of their payment methods. This is one thing I really appreciate about them compared to other utility companies!
What if my payment is late?
Late payments may result in late fees and potentially service interruption. If you know your payment will be late, it’s best to contact SCRTC customer service at 276-452-9119 to discuss your situation.
How can I view my billing history?
Once you’ve registered for an online account, you can view your complete billing history through the payment portal. This feature is super helpful when I need to track my spending or find past statements for tax purposes.
Tips for Managing Your SCRTC Bill
After years of being a customer, I’ve learned a few tricks to make bill management easier:
-
Set up account alerts: Register for an online account and set up email or text alerts for when your bill is ready and when payment is due.
-
Check for services you don’t use: Review your bill carefully to ensure you’re not paying for services you don’t need or use anymore.
-
Consider bundling services: SCRTC often offers discounts when you bundle multiple services like internet, phone, and TV.
-
Keep your contact info updated: Make sure SCRTC has your current email and phone number so they can contact you about important account information.
-
Save your account number somewhere accessible: Store your account number in your phone or password manager so you always have it handy when making payments.
SCRTC Contact Information
If you have questions about your bill or need help with payments, here’s how to reach SCRTC:
- Local Phone: 276-452-9119
- Support: 276-452-9117
- Toll-Free: 877-511-0808
- Address: 149 Woodland St., Gate City, VA 24251
- Online: https://scrtc.smarthub.coop/Login.html
My Personal Experience with SCRTC Bill Pay
When I first became an SCRTC customer, I used to mail in my payments. This was ok, but sometimes I’d forget and have to rush to get it in the mail. Then I tried the phone payment system, which was definitely more convenient.
But honestly, the best decision I made was signing up for autopay through their online portal. Now I never worry about due dates or late fees! The payment just comes out of my account automatically each month, and I get an email confirmation when it’s processed.
The online portal is also great because I can check my usage, see past bills, and even update my contact info if needed. If your hesitating about creating an online account, I’d say definitely go for it – it makes everything so much simpler!
Final Thoughts on SCRTC Bill Payment Options
SCRTC has really worked hard to provide diverse payment options that suit different customer preferences. Whether you’re tech-savvy and prefer online methods or prefer traditional approaches like mail or in-person payments, there’s an option that will work for you.
Remember that starting July 14, 2025, you’ll need your Security Code instead of ZIP code for one-time payments, so keep your bill handy until you’ve memorized this new piece of information.
Personally, I think the autopay feature is the most convenient option since it eliminates the risk of forgetting to make a payment. But whichever method you choose, SCRTC has made the process pretty straightforward.
Do you have any questions about SCRTC bill pay options? Or maybe you have some tips I haven’t covered? I’d love to hear from you! Paying bills might not be the most exciting part of life, but at least with these options, it doesn’t have to be complicated.
8 Special Pricing Arrangements
Customized Service packages and competitive pricing arrangements at negotiated rates may be furnished on a case-by-case basis in response to requests by Customers for proposals or for competitive bids. Special Pricing Arrangements offered under this Guidebook will be provided to the Customer pursuant to contract. Unless otherwise specified, the regulations for such arrangements are in addition to the applicable regulations and prices in other sections of the Guidebook. Specialized rates or charges will be made available to similarly situated Customers on a non-discriminatory basis. Such contracts will be filed with the Commission for approval if required by applicable rule or regulation.
All rates and charges quoted in this Guidebook provide for the furnishing of a Service when suitable facilities are available or where the construction of the necessary facilities does not involve unusual costs. When the revenue to be derived from the Service does not warrant the Company assuming the unusual costs of providing the necessary construction, the Customer may be required to pay all or a portion of such costs and to contract for the service for a sufficient period to warrant the construction, depending upon the circumstances in each case. The Company’s charges for such special construction shall follow the same guidelines for establishing charges for Special Services as described in Section 2.8 of this Guidebook.
1 Application of Guidebook
(A) This guidebook contains the regulations and rates applicable to the provision of Message Telecommunications Service, hereinafter referred to as “Service”, by South Central Long Distance, hereafter referred to as the “Company”, within the State of Kentucky. Service is furnished subject to the availability of facilities and subject to transmission, atmospheric and like conditions.
(B) The provision of such Service by the Company as set forth in this Guidebook does not constitute a joint undertaking with the Customer for the furnishing of any Service.
Certain terms used throughout this Guidebook are defined as follows:
A sequence of numbers that, when dialed, connect the caller to the Provider or Operator Services associated with that sequence.
An arrangement that connects the customer’s telephone with a Company-designated switching center or point of presence.
Any person that, in the ordinary course of its operations, makes telephones available to the public or to transient users of its premises, for Intrastate telephone calls using a Provider of Operator Services.
(D) Application for Service
A standard order form which includes all pertinent billing, technical, and other descriptive information which will enable the Company to provide the Service as required.
A numerical code, one or more of which may be assigned to a Customer to enable the Company to identify the origin of the user or individual users or groups of users on one account so that the Company may rate and bill the call.
A person, firm, corporation, or any other entity authorized by the Customer to utilize the Company’s service.
The person or entity responsible for payment of the Company’s service for an Operator Assisted Call, as follows:
- in the case of a Room Charge call, the Subscriber;
- in the case of a Travel Card or Credit Card call, the holder of the Travel Card or credit card used by the consumer; and
- in the case of a Collect or Third Party call, the person responsible for the local telephone service at the telephone number that agrees to accept charges for the call.
An end user customer of the Company is classified as a business customer if the customer’s local access line is purchased as a business service from the customer’s local exchange carrier.
(I) Calling / Travel Card
A billing service whereby the customer may access Company services and charge the cost of those services via a Company-issued calling or travel card.
The transfer of a telephone call from one provider of operator services to another such provider in such a manner that the subsequent provider is unable or unwilling to determine the location of the origination of the call and, because of such inability or unwillingness, is prevented from billing the call on the basis of such location.
The Public Service Commission of Kentucky.
A company or entity providing telecommunications services to the public.
South Central Long Distance, unless the context indicates otherwise.
A person initiating any intrastate telephone call using Operator Services.
Any individual, partnership, association, trust, corporation, cooperative or governmental agency or other entity which utilizes the Services provided by the Company on a subscription basis. A Customer, as set forth herein, is responsible for the payment of charges and for compliance with all applicable terms of the Company’s Guidebook.
(P) Customer Dialed Travel or Calling Card Call
A Travel or Calling Card Call which is dialed by the Customer and may or may not require intervention by an attended operator position to complete.
(Q) Customer Provided Equipment
Terminal Equipment or facilities provided by persons other than the Company and connected to the Company’s Services and/or facilities.
An arrangement whereby a Customer uses the public switched network facilities of a local exchange telephone company to access the terminal of the Company.
(S) Domestic Message Telecommunications Service (MTS)
The term “Domestic Message Telecommunications Service” denotes the furnishing of station-to-station direct dial intrastate switched network services to the Customer for the completion of long distance voice and dial up low speed data transmissions over voice grade channel from the Company’s Points of Presence to points within the State of Kentucky as specified herein.
(V) Local Exchange Carrier (LEC)
A telephone company which furnishes local exchange services.
(W) Measured Usage Charge or Measured Charge
A charge assessed on a per‑minute basis in calculating all or a portion of the charges due for a completed call over the Company’s facilities. When used in reference to Operator Services, the term refers to a charge assessed for a completed Operator Assisted Call.
(X) Other Common Carrier
The term “Other Common Carrier” denotes a common carrier, other than the Company, providing domestic or international communications service to the public.
The space designated by a Customer as its place or places of business for provision of Service or for its own communications needs.
(Z) Presubscribed Provider of Operator Services
The Provider of Operator Services to which the Consumer is connected when the Consumer places a call using a Provider of Operator Services without dialing an access code.
(AA) Provider of Operator Services
Any common carrier that provides operator Services or any other person determined by the Public Service Commission of Kentucky to be providing Operator Services.
An end user customer of the Company is classified as a residential customer if the customer’s local access line is purchased as a residential service from the customer’s local exchange carrier.
The offerings by the Company to the Customer under this Guidebook.
A surcharge imposed by the Subscriber, to be paid by the consumer, for the use of Subscriber’s telephone instruments, and other facilities in obtaining access to the Company’s services.
The transmission of voice communications or, subject to the transmission capabilities of the service, the transmission of data, facsimile, signaling, metering, or any other form of intelligence.
Access to telephone numbers dialed on a 7, 10 or 1+ basis in which the calling party receives no Company-assessed toll or usage charges for the set-up and completion of the call to the called number on a “toll-free” basis.
(AH) Universal Service Fund (“USF”)
A federally mandated fund intended to provide financial support to schools and libraries, rural health care, high cost service areas and low income customers. All providers of telecommunications services contribute to the fund based on a percentage of end user revenues billed.
