We are in-network with most major California and national insurance plans – and provide affordable same-day pricing for patients without insurance.
Please note that patient responsibility, or your out-of-pocket cost, is based on your specific insurance coverage and plan. Please contact your insurance carrier for details about your plan details and coverage, including copays, before you visit to understand your financial responsibility.
All pricing ranges are estimates. Prices shown reflect a discount for which patients without insurance are eligible if they pay in full at the time of service. To receive actual pricing, patients without insurance may request prices. We also will provide pricing before providing any non-emergency care. Please note, the cost could increase if there are medical complications.
$51 + Evaluation *An in-center or virtual evaluation is required and is not included in this cost.
For informational purposes only, a link to the federal Centers for Medicare and Medicaid Services (CMS) Open Payments web page is provided here: https://openpaymentsdata.cms.gov. The federal Physician Payments Sunshine Act requires that detailed information about payment and other payments of value worth over ten dollars ($10) from manufacturers of drugs, medical devices, and biologics to physicians and teaching hospitals be made available to the public.
If youve already received your bill, click the link below to access the online payment portal.
Please note that your bill will be from UCSF Health-GoHealth Urgent Care until November 2024, at which time bills will be sent from UCSF Health-GoHealth Urgent Care going forward.
Let’s face it – nobody enjoys paying medical bills, but Sutter Health (including Sutter East Bay Medical Foundation or SEBMF) has made the process much less painful with their online bill pay system. As someone who’s navigated the healthcare billing maze myself, I’m excited to share this comprehensive guide that’ll help you manage your SEBMF payments with minimal hassle.
Getting Started with SEBMF Online Bill Pay
First things first – SEBMF (Sutter East Bay Medical Foundation) billing is handled through Sutter Health’s online payment system. This means you’ll be using My Health Online (MHO) or their Guest Pay option to handle your bills.
Two Main Ways to Pay Your SEBMF Bill Online
You’ve got two primary options for paying your SEBMF medical bills online:
-
Patient Sign In through My Health Online (MHO): This is perfect if you’re a regular Sutter patient and want full access to your medical records and billing history.
-
Guest Pay The quick option if you just need to make a payment without creating an account
Let me walk you through both methods so you can choose what works best for you.
Using My Health Online (MHO) for SEBMF Bill Payments
If you want the full-featured experience for managing your SEBMF bills, My Health Online is your best bet Here’s how to get started
Step 1: Sign in to My Health Online
- Visit the Sutter Health website
- Click on “My Health Online” under Patient Resources
- Sign in with your username and password
If you don’t have an account yet, you’ll need to enroll first. The enrollment process is pretty straightforward – just have your medical record number handy
Step 2: Navigate to the Billing Section
Once you’re logged in:
- Click on the “Billing” tab
- Look for “View/Pay/Print Bill” option
- This will show all your current balances, including any SEBMF bills
Step 3: Select and Pay Your Bill
From here, you can:
- Select the specific SEBMF bill you want to pay
- Choose your payment method (Visa, MasterCard, Discover, or American Express)
- Enter the payment amount
- Complete the transaction
One thing I really like about MHO is that you can also set up payment plans if you need to spread out larger bills. Just look for the “Set Up Payment Plan” button when viewing your balances.
Using Guest Pay for Quick SEBMF Bill Payments
Don’t need all the bells and whistles? The Guest Pay option lets you or family members pay SEBMF bills without creating an account.
How to Use Guest Pay:
- Go to the Sutter Health billing page
- Look for “Guest Pay” under the “Make a Payment Online” section
- Click “Pay as a Guest”
- Enter your billing information and payment details
- Complete your payment
This is super handy if you’re helping an elderly parent pay their bill or just want to make a quick one-time payment without the account setup.
Important Things to Know About SEBMF Online Bill Pay
Payment Methods Accepted
Sutter Health’s online system accepts:
- Visa
- MasterCard
- Discover
- American Express
- Health Spending Account (HSA) cards from these providers
When Payments Are Posted
One thing that trips people up is the timing. If you pay online, your payment might not show up right away on any paper statements you receive. This happens because it can take over a week to generate and mail paper statements. So don’t panic if you make an online payment and then get a paper bill that doesn’t reflect it – the payment will show up on the next statement.
Refunds and Overpayments
If you accidentally overpay or need a refund:
- Sutter will typically apply any overpayment to outstanding balances first
- If you don’t have any outstanding balances, they’ll issue a refund to your original payment method or by check
Setting Up Payment Plans for SEBMF Bills
Let’s be honest – healthcare isn’t cheap, and sometimes we need to spread payments out. The good news is that Sutter makes this pretty easy.
How to Set Up a Payment Plan:
- Sign in to My Health Online
- Navigate to “View/Pay/Print Bill”
- Look for the “Set Up Payment Plan” button (only shows for qualifying balances)
- Follow the prompts to select payment amount, method, and schedule
I’ve used this feature myself when facing a larger bill after a procedure, and it was pretty straightforward. The system walks you through each step.
Understanding Your SEBMF Bill
Medical bills can be confusing AF with all their codes and terminology. Here are some basics to help you make sense of your SEBMF statements:
Key Components of Your Bill:
- Service description: What medical service you received
- Service date: When you received it
- Provider information: Which doctor provided the service
- Facility details: Where the service took place
- Insurance information: Whether Sutter billed your insurance and if your insurance covered the procedure
If you need a more detailed breakdown, you can:
- Check the “Account Details” section in My Health Online
- Chat with customer service
- Call the number on your statement
- Request a detailed bill
FAQ About SEBMF Online Bill Pay
Why am I getting a bill if I have insurance?
This is one of the most common questions! You might get a bill because:
- You haven’t met your deductible yet
- The service required a copayment or coinsurance
- Your insurance didn’t cover the entire service
- The service wasn’t covered by your insurance plan
Why do I get separate bills from facilities and doctors?
Sutter bills separately for facility charges (hospital/clinic costs) and doctor services. This is pretty standard in healthcare, but it can be confusing.
- Facility bills include charges for rooms, equipment, labs, meals, medications, nursing, etc.
- Doctor bills cover the professional services provided by physicians and other healthcare professionals
Why can’t I pay my copay online?
Not all SEBMF practices offer online copay payments. Check with your specific care team to see if your clinician accepts them.
Does SEBMF offer financial assistance?
Yes! Sutter Health (including SEBMF) offers several options:
- Financial assistance programs
- Automatic discounts for qualifying patients
- Payment plans
To learn if you qualify, contact them at 800-4SUTTER or check the “Help Paying Your Bill (Financial Assistance)” section on their website.
Tips for Managing Your SEBMF Bills
Based on my own experience, here are some pro tips for managing your Sutter bills:
- Sign up for paperless billing – Get your statements faster and reduce clutter
- Check bills promptly – Review for any errors or unexpected charges
- Keep an eye on your deductible – Know where you stand with your insurance coverage
- Save digital copies – Download PDFs of your paid bills for tax purposes
- Contact billing early if you have questions or can’t pay – They’re actually pretty helpful!
Contact Information for SEBMF Billing Questions
If you’re stuck or have questions about your SEBMF bill, here’s how to reach out:
- Phone: 800-4SUTTER (800-478-8837)
- Online Chat: Available on the Sutter Health billing page (Monday-Friday, 7:00 am – 5:00 pm)
- In Person: Visit the hospital or doctor’s office where you received services
My Experience with SEBMF Online Bill Pay
I’ve been a Sutter patient for years, and while no one enjoys medical bills, their system is actually one of the better ones I’ve used. The My Health Online portal makes it easy to see exactly what I’ve been charged for, and the payment process is straightforward.
One time when I had questions about a charge, I used their online chat feature and got answers within minutes – much better than sitting on hold with a phone service!
Final Thoughts on SEBMF Online Bill Pay
Managing healthcare bills can be overwhelming, but Sutter Health has created a system that makes the process about as painless as possible. Whether you choose the full-featured My Health Online account or the quicker Guest Pay option, you have convenient ways to handle your SEBMF bills.
Remember that if you’re struggling with medical costs, Sutter does offer financial assistance options – don’t be afraid to ask about them!
Have you used Sutter Health’s online bill pay system? What was your experience like? I’d love to hear about it in the comments!
Additional Resources
- How to Read Your Bill (PDF)
- Explanation of Benefits Guide (PDF)
- Help Paying Your Bill (Financial Assistance)
- No Surprises Act Information
Ready to pay your SEBMF bill online? Head over to Sutter Health’s Billing and Insurance page to get started!
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