The Ultimate Guide to Paying Your Sheboygan Falls Utilities Bill (2025 Edition)

Hey there, Fellow Sheboygan Falls Residents!

Have you ever found yourself scrambling at the last minute to pay your utility bill? Or maybe you’ve wondered if there’s an easier way to handle those monthly payments without having to remember deadlines? Well, I’ve been there too! As someone who’s lived in Sheboygan Falls for years I’ve learned all the ins and outs of our local utilities payment system and I’m excited to share everything I know with you today.

Let’s dive into all the ways you can pay your Sheboygan Falls utilities bill, from online options to in-person payments. I’ll share some personal tips that have saved me time and money over the years too!

Understanding Your Sheboygan Falls Utilities Payment Options

Sheboygan Falls offers several convenient methods to pay your utility bills Whether you’re tech-savvy or prefer traditional payment methods, there’s definitely an option that suits your lifestyle

Online Payment Portal – The Most Convenient Method

The City of Sheboygan Falls has partnered with Payment Service Network (PSN) to provide residents with a user-friendly online payment system. This is personally my favorite way to pay bills because I can do it anytime, even at midnight in my pajamas!

To access the online payment portal:

1. Visit the City of Sheboygan Falls website
2. Look for the “Pay a Utility Bill” button
3. Choose between registered users or first-time users options

For registered users:

• Click on the “HERE” link under “REGISTERED USERS”
• Enter your login information
• You’ll be redirected to the PSN login page

For first-time users:

• Click on the “HERE” link under “FIRST-TIME USERS”
• Follow the registration process
• You’ll need your utility account number handy

Benefits of Registering with PSN

When you register with the Payment Service Network, you unlock several helpful features:

• Pay bills using checking/savings accounts or credit cards
• Set up auto-pay (my personal favorite – I never forget a bill!)
• View your payment history
• Print receipts whenever needed
• Update your payment profile

Heads up about fees! There is a convenience fee of $1.10 for checking and savings payments. Credit card payments incur a 3% fee (with an additional 50¢ for payments below $100). I usually use my checking account to keep fees minimal.

Alternative Payment Methods for Sheboygan Falls

Not everyone likes paying online, and that’s totally fine! The City of Sheboygan Falls offers several other ways to pay your utility bill:

In-Person Payments:

• Visit Sheboygan Falls City Hall at 375 Buffalo Street
• Office Hours: Monday-Thursday (7:30 a.m. to 4:00 p.m.) and Friday (7:30 a.m. to 12:00 p.m.)
• Phone: (920) 467-7900

Mail-In Payments:

• Send check or money order to:
  Sheboygan Falls City Hall
  375 Buffalo Street
  Sheboygan Falls, WI 53085
• Remember to include your account number!

Drop Box:

• A secure drop box is available outside City Hall for after-hours payments
• I’ve used this many times when I’ve been too busy to stop by during regular hours

Understanding Your Utility Bill

Before paying your bill, it’s important to understand what you’re paying for. Sheboygan Falls utility bills typically include:

• Water service
• Sewer service
• Sometimes garbage collection fees
• Any applicable taxes or surcharges

If you’re confused about any charges, I recommend calling the City Hall directly at (920) 467-7900. The staff has always been super helpful whenever I’ve had questions.

Setting Up Auto-Pay: Never Miss a Payment Again

I switched to auto-pay about two years ago, and it’s been life-changing! No more late fees or scrambling to make payments before the due date.

To set up auto-pay:

1. Register with PSN through the City of Sheboygan Falls website
2. Log into your account
3. Look for the auto-pay setup option
4. Enter your preferred payment method details
5. Select your payment schedule preferences

The system will automatically deduct payments on the scheduled dates. You’ll still receive bill notifications, but won’t have to manually complete the payment process.

Sheboygan Water Utility vs. City of Sheboygan Falls – What’s the Difference?

This is something that confused me when I first moved here! While both serve the greater Sheboygan area, they are separate entities:

Sheboygan Water Utility:

• Serves the City of Sheboygan
• Located at 72 Park Ave, Sheboygan
• Phone: (920) 459-3800
• Has its own payment portal

City of Sheboygan Falls Utilities:

• Serves Sheboygan Falls specifically
• Located at 375 Buffalo Street, Sheboygan Falls
• Phone: (920) 467-7900
• Uses Payment Service Network for online payments

Make sure you’re paying the right utility provider based on where you live! I accidentally paid the wrong one once, and sorting it out was a bit of a headache.

Troubleshooting Common Payment Issues

Even with the best systems, sometimes problems happen. Here are solutions to common issues I’ve encountered:

Payment Didn’t Go Through?

If your online payment wasn’t processed correctly:

1. Check your email for confirmation messages
2. Log into your PSN account to verify payment status
3. Confirm you have sufficient funds in your account
4. Contact PSN directly at 1-877-885-7968 for assistance

Website Technical Difficulties

The PSN system works best with updated browsers. If you’re having trouble:

• Try updating your browser (Chrome, Firefox, Safari, or Edge)
• Clear your browser cache and cookies
• Try a different device if possible
• Call PSN’s direct line for technical support: 1-877-885-7968

Past Due Amounts

If you have past due amounts that have been added to your property taxes, note that these must be paid to the Sheboygan County Treasurer, not to the Water Utility. This ensures proper credit to your account.

Tips for Managing Your Utility Costs

Besides knowing how to pay your bill, I’ve picked up some strategies for keeping those utility bills lower:

• Monitor usage: Learn how to read your water meter to detect leaks early
• Fix leaks promptly: Even small leaks can significantly impact your bill
• Consider water-efficient fixtures: Low-flow showerheads and toilets have saved me quite a bit!
• Watch seasonal patterns: My bills are always higher in summer due to garden watering – plan accordingly

Special Considerations for Landlords and Property Managers

If you’re a landlord in Sheboygan Falls (I manage a couple properties myself), there are some special considerations:

• You can set up multiple properties under one PSN account for easier management
• Consider including utility payment instructions in your tenant welcome packets
• Both Sheboygan Water Utility and Sheboygan Falls have specific landlord resources on their websites

2025 Updates to Utilities in Sheboygan Falls

There have been some recent changes to be aware of:

• The convenience fees structure was updated in early 2025
• The city has improved its online payment system for better mobile compatibility
• Customer service hours have been standardized across departments
• The Lead Service Line Replacement Program is continuing through 2025 for eligible properties

Stay Informed About Water Quality and Projects

While paying your bill, it’s worth staying informed about water quality and infrastructure projects that your payments help fund:

• Sheboygan Water Utility provides regular water treatment reports
• Information about PFAS (Polyfluoroalkyl Substances) is available on their website
• The Raw Water Improvements Project is ongoing
• Lead service line information is available if you’re concerned about your home

Final Thoughts

Managing your Sheboygan Falls utilities bill doesn’t have to be complicated! With the online payment options, auto-pay features, and helpful customer service, it’s easier than ever to stay on top of your utilities.

I’ve found that taking a few minutes to set up an online account and auto-pay has saved me hours of hassle and helped avoid late fees. Whether you choose to pay online, in person, or by mail, the most important thing is finding a system that works reliably for you.

Do you have any questions about paying your Sheboygan Falls utility bill that I didn’t cover? Feel free to drop a comment below, and I’ll do my best to help! We’re all in this together as Sheboygan Falls neighbors.

Useful Contacts and Resources

• City of Sheboygan Falls City Hall

  • Address: 375 Buffalo Street, Sheboygan Falls, WI 53085
  • Phone: (920) 467-7900
  • Hours: Monday-Thursday (7:30 a.m. to 4:00 p.m.) and Friday (7:30 a.m. to 12:00 p.m.)
  • Website: cityofsheboyganfalls.com

• Payment Service Network (PSN)

  • Direct Phone: 1-877-885-7968
  • Website: paymentservicenetwork.com

• Sheboygan Water Utility (if you live in Sheboygan proper)

  • Address: 72 Park Ave, Sheboygan, WI
  • Phone: (920) 459-3800
  • Website: sheboyganwater.org

Remember, staying on top of your utility bills not only keeps your services running smoothly but also helps support important infrastructure projects in our beautiful Sheboygan Falls community!