Payments for patients who do not have a valid OHIP card, or for services not covered by OHIP
Hey there! If you’ve ever found yourself staring at a St. Joseph’s Health hospital bill, wondering how to pay it, you’re definitely not alone. Medical bills can be confusing, but I’ve got you covered with everything you need to know about SJHH bill pay options. In this article, I’ll walk you through the various ways to pay your St. Joseph’s Health bill, answer common questions, and hopefully make this whole process a lot less stressful.
Understanding Your SJHH Bill Options
St. Joseph’s Health provides several convenient methods for paying your medical bills. Whether you prefer paying online, over the phone, or in person, there’s an option that will work for your situation.
Online Payment Options
The easiest and fastest way to pay your SJHH bill is through their online portals. Depending on the type of bill you’ve received, you have different options:
For Hospital Bills:
- Visit the hospital payment portal through the “Pay Hospital Bill” link on their website
- This allows you to make payments 24/7 from anywhere
- No need to mail checks or make phone calls
For Physician Bills:
- Use the separate physician payment portal via the “Pay Physician Bill” link
- This covers services provided specifically by St. Joseph’s Health physicians
- Makes it easy to keep track of different types of medical bills
For Patients with MyChart Account
- Log in to your patient portal
- Access and pay bills directly through your account
- View your payment history all in one place
Guest Payment Options
Don’t have a MyChart account? No problem! St. Joseph’s Health offers guest payment options where you can pay without creating an account:
- Visit their Quick Pay portal
- Enter the required information:
- Last name of the bill recipient
- Date of birth of the bill recipient
- Access code provided on your bill
- Click “See Accounts” to view your bill
- Complete your payment securely online
Phone Payment Options
If you prefer speaking with a person or have questions about your bill, you can call:
- 866-747-2455 for general billing inquiries
- 973-830-3355 for the Patient Financial Services Department
- 225-243-1722 for support with the online payment system
Understanding Separate Bills
One thing that confuses many patients is receiving multiple bills for a single hospital visit. This happens because:
- You’ll receive separate statements for hospital facilities
- Physician services are billed separately
- Additional services like x-rays, laboratory tests, cardiology, and consulting physicians may generate individual bills
- These services are often provided by independent physicians who aren’t hospital employees
Financial Assistance Programs
What if you’re struggling to pay your SJHH bill? St Joseph’s Health offers financial assistance programs that might help
Who Qualifies for Financial Assistance?
St, Joseph’s Health provides full or partial discounts to eligible patients for
- Emergency care
- Other medically necessary services
To qualify, your eligibility depends on your total household income based on the U.S. Department of Health and Human Services Federal Poverty Guidelines:
- If your family income is below 300% of the Federal Poverty Guidelines, you may be eligible for low-income assistance programs (like Medicaid or Charity Care)
- If your income is 300% or above and you have no insurance, you may qualify for a hospital discounted fee equal to the “amount generally billed” for emergency or other medically necessary services
How to Apply for Financial Assistance
To apply for financial assistance with SJHH:
- Complete the Self Pay Financial Assistance Affidavit or fill out the Charity Care Application
- Call the Hospital’s Patient Financial Services Department at 973-830-3355
- Visit in person at St. Joseph’s Health, Patient Financial Services, 661 Main St. Suite 204, Paterson, New Jersey, 07503
- Request the application by mail from the same address
- Return your completed application by mail or in person to the address above
Insurance and Billing Questions
How Insurance Claims are Handled
St. Joseph’s Health will:
- Bill your insurance company on your behalf
- Submit the insurance policy on the date of service
- Send you an itemized statement indicating:
- The amount your insurance company covered
- Any remaining balance you need to pay
CareCredit Options
If you’re facing deductibles and out-of-pocket costs not covered by insurance, St. Joseph’s Health accepts CareCredit credit cards. This can help you:
- Finance your medical expenses
- Pay over time
- Manage costs not covered by your insurance
Navigating Regional Bill Pay Options
St. Joseph’s Health serves multiple regions, each with specific billing processes. When paying your bill, make sure you’re selecting the correct regional option:
- High Desert
- Northern California
- Orange County
- South Orange County
This ensures your payment is processed correctly and applied to your account.
Urgent Care Billing
If you’ve received care at one of St. Joseph’s urgent care locations, your billing process is the same, but it helps to know which facility provided your care. Some of their urgent care locations include:
- Santa Rosa Urgent Care
- Windsor Urgent Care
- Anaheim Hills Urgent Care
- Mission Viejo Urgent Care
- Hesperia Urgent Care
- Apple Valley Urgent Care
- Victorville Urgent Care
- Chino Hills Urgent Care
- Orange Urgent Care locations
- San Clemente Urgent Care
- Fullerton Urgent Care
Common Billing Challenges and Solutions
“I received multiple bills for one visit!”
This is actually normal. As I mentioned earlier, you’ll receive separate bills for:
- Hospital facilities
- Professional service fees from physicians
- Additional services like x-rays and laboratory tests
Each entity bills independently, which is why you might receive several statements for a single visit.
“I don’t understand my bill!”
St. Joseph’s Health understands that medical bills can be confusing. That’s why they assign a Patient Financial Representative to:
- Answer your questions
- Help with any difficulties
- Discuss payment arrangements
- Explain charges, insurance coverage, and payment options
You’ll typically meet with this representative during Pre-Admission Testing or shortly after admission.
“My insurance didn’t cover everything!”
If your insurance didn’t cover all costs, you have options:
- Review the itemized statement to understand what wasn’t covered
- Contact your insurance provider to clarify coverage
- Speak with St. Joseph’s Patient Financial Services about payment plans
- Consider applying for financial assistance if you qualify
Making the Most of Online Bill Pay Services
Here are some tips for using the SJHH bill pay systems effectively:
- Keep your bill handy – You’ll need information from it like the access code
- Enable JavaScript – The online payment portal requires JavaScript to be enabled in your browser
- Check your information – Double-check all personal details before submitting payment
- Save receipts – Always save or print your payment confirmation
- Set calendar reminders – If you’re on a payment plan, set reminders for future payments
The Bottom Line: Simplifying Your SJHH Bill Payment Experience
Paying medical bills doesn’t have to be complicated or stressful. St. Joseph’s Health provides multiple convenient options to make the process as smooth as possible:
- Online payments through patient portals or guest access
- Phone support for questions and payments
- Financial assistance programs for those who qualify
- CareCredit financing options
- Patient Financial Representatives to help navigate the process
Remember, if you’re ever confused about your bill or payment options, don’t hesitate to reach out directly to St. Joseph’s Health’s financial services department. They’re there to help you understand and manage your medical expenses.
FAQ About SJHH Bill Pay
Q: Can I set up a payment plan for my SJHH bill?
A: Yes! Contact the Patient Financial Services Department to discuss payment plan options that fit your budget.
Q: What information do I need to pay my bill online?
A: You’ll need the last name and date of birth of the bill recipient, plus the access code provided on your bill.
Q: Will I get a receipt for my online payment?
A: Yes, the system will provide a confirmation number and the option to print or email a receipt for your records.
Q: What if I can’t afford my medical bills?
A: St. Joseph’s Health offers financial assistance programs. Contact their Patient Financial Services Department at 973-830-3355 to learn about your options.
Q: How soon after my service will I receive a bill?
A: Typically, you’ll receive a bill after your insurance company has processed the claim, usually within 30-60 days after service.
Q: Can someone else pay my medical bill for me?
A: Yes, anyone can pay your bill using the Quick Pay portal with the correct information (your name, DOB, and access code).
Un-Insured Procedure Rate Schedule
Some procedures are not covered by the Ontario Health Insurance Plan (OHIP). Please refer to this guide to see the costs associated with these procedures at St. Josephs Healthcare Hamilton.
Payments can be made through our secure web-payment system. Payments can be made by credit card, which include Visa and MasterCard. You will need your account number to pay on-line. Your account number can be found on your invoice or statement.
Just click Pay Bill Here and follow the easy instructions.
