Welcome to our new Authoritypay Portal this will help residential and commercial customers view their quarterly billing or make quick, one-time payments online using their credit card.
You will need your CID and Account number to self-register for online payment or to view your quarterly bill. You will find these numbers on your quarterly bill and please keep these numbers in a safe place. This is for a one-time payment, not reoccurring payments. Please keep your account number and your CID number in order to make future payments.
**Only payments for your quarterly bill, water / sewage / trash can be made at this portal site**
Are you tired of scrambling to pay your Springdale water bill at the last minute? Do you sometimes forget when it’s due until that final notice arrives? We’ve all been there! As Springdale residents ourselves, we understand how frustrating water bill payments can be – but they don’t have to be. This comprehensive guide will walk you through all the convenient ways to pay your Springdale Water Utilities bill.
Payment Options at a Glance
Springdale Water Utilities offers multiple payment methods to fit your schedule and preferences
- Pay online anytime
- Set up automatic bank draft (no fees!)
- Pay by phone
- Visit in person
- Send payment by mail
- Use additional payment locations
Let’s break down each option to help you find what works best for you.
Pay Your Springdale Water Bill Online
The online payment system has recently been upgraded to offer more convenience for Springdale residents Here’s what you need to know
Springdale Water Utilities has switched to Paymentus as their payment provider, offering improved service with a lower convenience fee of just $1.69. That’s a significant reduction from previous rates!
To pay online
- Have your water account number ready
- Visit the Springdale Water Utilities website
- Click the “Pay Now” button
- Follow the prompts to complete your payment
The online portal accepts:
- Credit cards
- Debit cards
- Electronic checks
Your payment will post to your account on the next business day. The best part? You can access this service 24/7 from your computer or mobile device – perfect for those middle-of-the-night moments when you suddenly remember your bill is due tomorrow!
Set Up Automatic Bank Draft – Our Top Recommendation
If you’re like me and constantly forget due dates, automatic bank draft is a game-changer. This is my personal favorite option because:
- It’s completely FREE – no convenience fees
- Your bill gets paid automatically each month
- You’ll never worry about late fees again
- It’s separate from any Paymentus autopay options
To enroll in automatic bank draft, simply click the “Sign Me Up!” link on the Springdale Water Utilities payment page. Once set up, your bill amount will be automatically withdrawn from your bank account each month on the due date.
Pay By Phone When You’re On The Go
Need to pay your water bill but don’t have time to go online? The phone payment option is perfect for busy days:
- Call Paymentus at 1-833-944-0025
- Have your water account number ready
- Follow the automated prompts to complete payment
Like the online option, phone payments accept credit cards, debit cards, and electronic checks with the same $1.69 convenience fee. Your payment will post to your account on the next business day.
Pay In Person – Traditional Options Available
Some folks still prefer the traditional approach of paying in person. Springdale Water Utilities offers two ways to do this:
Drive-Thru Service
- Available Monday through Friday
- Hours: 8:00am to 4:15pm
- Located at 526 Oak Ave, Springdale, AR 72764
Self-Service Kiosk
- Available 24/7
- Perfect for after-hours payments
- Payments made by midnight on the due date aren’t considered late
Both in-person options accept cash, credit/debit cards, and checks.
Pay By Mail – Allow Extra Time
If you prefer to mail your payment:
- Include your payment stub with your check or money order
- Mail to:
Springdale Water Utilities
PO Box 769
Springdale, AR 72765
Important: Allow 5-7 days for mail delivery to ensure your payment arrives on time!
Additional Payment Locations – Harps Food Stores
Springdale Water Utilities has partnered with select Harps Food Stores to offer additional payment locations. Look for the “PAY SITE” machine inside these stores and search for “Springdale Water”:
- Harps at 1945 Butterfield Coach Rd, Springdale (72764)
- Harps at 1007 Jones Road, Springdale (72762)
- Harps at 1101 S Thompson HWY 71 S, Springdale (72764)
- Harps at 3055 North College, Fayetteville (72703)
- Harps at 916 W Monroe Ave, Lowell (72745)
These kiosks offer next-day posting to your account, and payments made by midnight on the due date aren’t considered late.
Warning: Beware of Unauthorized Payment Processors
Springdale Water Utilities has issued a special warning about third-party payment processors. Some important points to remember:
- Unauthorized processors like DOXO charge higher fees (more than double!)
- These services can take 7-10 days to process payments
- Delayed payments may result in late fees on your account
- Springdale Water Utilities cannot help with missing payments made through unauthorized processors
Always use the official payment methods provided by Springdale Water Utilities to ensure timely processing and lower fees.
Go Paperless with E-Statements
Want to reduce paper clutter and help the environment? Consider signing up for E-Statements:
- Register for E-Statements on the Springdale Water Utilities website
- Receive your bill securely in your email
- Access your bill online anytime, anywhere
- Get notified immediately when new statements are ready
Benefits of E-Statements include:
- No fees
- 24/7 access
- Complete digital copies of your paper bill
- Faster delivery than mail
- Environmentally friendly
- Easy payment options from within the E-Statement
Frequently Asked Questions About Springdale Water Bill Payments
What are the office hours for Springdale Water Utilities?
The main office is open Monday through Friday from 8:00am to 4:30pm. The drive-thru is available from 8:00am to 4:15pm on weekdays.
Is there a fee to pay my water bill online?
Yes, Paymentus charges a $1.69 convenience fee for online payments. However, this fee has been reduced recently to provide better value to customers.
How can I pay my water bill without any fees?
The Automatic Bank Draft program is completely free and eliminates all convenience fees. You can also pay by check through the mail or in person without additional fees.
When will my online payment be posted to my account?
Online payments are posted to your account on the next business day.
What information do I need to make a payment?
You’ll need your water account number, which can be found on your monthly bill.
Is the Springdale Water Utilities kiosk available after hours?
Yes, the self-service kiosk is available 24 hours a day, 7 days a week.
Can I set up automatic payments with my credit card?
Yes, the Paymentus online portal allows you to set up automatic payments with your credit card. However, this is different from the free Automatic Bank Draft program and will include the $1.69 convenience fee for each payment.
Contact Information for Springdale Water Utilities
Need additional help with your water bill? Here’s how to contact Springdale Water Utilities:
- Address: 526 Oak Ave, Springdale AR 72764
- Phone: 479-751-5751 (available 24/7)
- Office Hours: Monday-Friday, 8:00am – 4:30pm
- Drive-thru Hours: Monday-Friday, 8:00am – 4:15pm
Our Final Thoughts on Paying Your Springdale Water Bill
After exploring all the options, we believe the Automatic Bank Draft is the best choice for most residents due to its convenience and zero fees. However, each payment method has its advantages depending on your preferences and situation.
The most important thing is to find a system that works for you and helps you avoid late payments. Springdale Water Utilities has clearly worked hard to provide multiple convenient options for their customers.
Remember, paying your water bill on time not only prevents service interruptions and late fees but also helps maintain the excellent water service that we enjoy in Springdale. The infrastructure that brings clean water to our homes requires consistent funding through our utility payments.
Have you found a preferred method for paying your Springdale water bill? We’d love to hear about your experiences in the comments section below!
No other payments can be made on this portal, just the water /sewage/trash payments. We cannot accept payments for reconnection fees, occupancy fees, water deposit, etc., and any other services online. These must be paid in person at the Springdale Borough Office.
You can pay more than your billing amount and this amount will be applied to your account. You can also make payments on this portal before your bill is due.
There is a convenience fee of 2.65% of your bill or $3.00 minimum fee per transaction charged by the payment service, not Springdale Borough.
If your transaction was fraudulent you will be subject to a $35.00 back charge and a $25.00 door posting fee and your water utility will be shut off immediately.
Water Reconnection Fees must be paid in person at the Borough Office.
EBilling: If you would like to have your quarterly bills emailed to you, please send us an email requesting to be added to [email protected] with the following:
Name the account is under, address, account number, phone number and email address.
Use this time to update your contact information at the Springdale Borough Office or email us at [email protected] your name, account, address and phone number.
