Got a Water Bill in Little Elm? Here’s Everything You Need to Know!
Hey there Little Elm residents! If you’re like me keeping track of utility bills can sometimes feel overwhelming. I’ve been living in Little Elm for about 4 years now, and I’ve figured out all the ins and outs of the water billing system. Today, I wanna share everything I know about paying your Town of Little Elm water bill – from online options to phone payments and everything in between!
Whether you’re a new resident or just looking for easier ways to pay your bill, this guide will walk you through all the available options. Let’s dive in!
Quick Reference: Town of Little Elm Water Bill Payment Methods
Before we get into the details here’s a quick overview of all the ways you can pay your Little Elm water bill
- Online Payment Portal: 24/7 access through the Municipal Online Services website
- Phone Payments: Call 877-881-0114 for the automated system
- Automatic Draft: Set up recurring payments with your credit/debit card
- Customer Service: Call 214-975-0480 Monday-Thursday (7:30 a.m.-5:30 p.m.)
How to Pay Your Little Elm Water Bill Online
The Town of Little Elm offers a super convenient online payment system that’s available 24 hours a day 7 days a week. This is personally my favorite method because I can pay any time even if I remember at 11 PM!
Using the Municipal Online Services Portal
To pay your water bill online, you’ll need to visit the Little Elm Payments portal. The website gives you three main options:
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Quick Pay: Perfect if you just want to make a one-time payment without creating an account. You’ll need your account number from your water bill.
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Sign In/Register: Create an account to:
- View your billing details
- Manage multiple accounts
- Pay multiple bills at once
- Sign up for e-Billing
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Connect Service: If you’re a new resident needing to set up water service.
What You’ll Need for Online Payment
Before you start, make sure you have:
- Your account number (found on your water bill)
- Your customer number (also on your water bill)
- A credit/debit card or bank account information
I always keep a photo of my bill on my phone so I have this info handy whenever I need it!
Phone Payment Options
Not everyone likes to pay bills online, and that’s totally fine! The Town of Little Elm has recently introduced a NEW automated payment system that’s super easy to use.
Just call 877-881-0114 anytime to make a payment over the phone. The system will guide you through the payment process. You’ll need your account information and payment method ready.
Setting Up Automatic Payments
If you’re forgetful like me, setting up automatic payments is a lifesaver! The Town of Little Elm offers an automatic draft option using your credit or debit card.
To set this up, you’ll need to:
- Visit the payment website
- Choose the “Set Up Credit/Debit Card Automatic Draft” option
- Follow the prompts to register your card and authorize recurring payments
Once set up, your bill will be automatically paid each month – no more late fees or forgetting!
Need Help With Your Water Bill?
If you have questions about your bill or need assistance, the Utility Billing Customer Service team is super helpful. You can reach them at 214-975-0480 during their business hours:
- Monday through Thursday
- 7:30 a.m. to 5:30 p.m.
Important Information About Disconnections
This is REALLY important to know! If your account is at risk of disconnection or has already been disconnected, the online payment portal won’t be enough. You MUST call the office directly at 214-975-0480 during regular business hours to ensure your account isn’t disconnected or gets reconnected quickly.
I learned this the hard way last summer when I thought paying online would immediately restore service – it didn’t! Always call if you’re in this situation.
New to Little Elm? Setting Up Water Service
If you’re just moving to our lovely town (welcome!), you’ll need to set up water service. Here’s what to do:
- Complete the application available on the website
- Provide copies of:
- Your completed application
- Driver’s license
- Rental agreement or proof of ownership
You can submit these documents through the “Connect Service” option on the payment portal. Just remember that you’ll need to create an account to proceed with this option.
FAQ About Little Elm Water Bills
How often are water bills sent out?
Water bills in Little Elm are typically sent out monthly.
What happens if I pay late?
Late payments may result in late fees and potentially service disconnection if left unpaid for too long.
Can I view my billing history online?
Yes! If you create an account on the payment portal, you can access your billing history and past payments.
What should I do if my bill seems unusually high?
Contact Utility Billing Customer Service at 214-975-0480. They can help check for leaks or meter reading issues.
Does Little Elm offer paperless billing?
Yes! You can sign up for e-Billing when you create an account on the payment portal.
Other Town of Little Elm Services
While we’re talking about bills, it’s worth mentioning that the Town of Little Elm provides other online payment services too:
Municipal Court
- Look up and pay citations
- Check warrant status
Ambulance Billing
- All ambulance billing is handled by a third party (Emergicon)
- For questions or insurance information: call 1-877-602-2060
- Payments should be mailed directly to Emergicon per their instructions
- Note that payments aren’t accepted at fire stations
Alarm Permits
- The Town of Little Elm requires permits for alarms
- The application fee is $25
- You can apply and pay online or by mail
Tips for Managing Your Little Elm Water Bill
Here are some personal tips I’ve learned over the years:
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Set calendar reminders for when bills are typically due each month
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Sign up for e-Billing to get email notifications when your new bill is ready
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Check for leaks if your bill suddenly increases – running toilets and dripping faucets can waste lots of water!
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Consider budget billing if it’s offered (call customer service to ask) to even out seasonal fluctuations
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Keep your account number somewhere accessible so you can quickly make payments when needed
A Note on Water Conservation
Little Elm is located on the shores of Lake Lewisville, and water conservation is important to our community. Not only is it good for the environment, but it can also help lower your water bill!
Some simple ways to conserve water:
- Fix leaky faucets and toilets promptly
- Water lawns during early morning or evening hours
- Install water-efficient fixtures
- Run dishwashers and washing machines only when full
Contact Information at a Glance
For quick reference, here’s all the contact information you might need:
Town of Little Elm
100 W. Eldorado Parkway
Little Elm, TX 75068
Utility Billing Customer Service
Phone: 214-975-0480
Hours: Monday-Thursday, 7:30 a.m.-5:30 p.m.
Automated Payment System
Phone: 877-881-0114 (available 24/7)
Final Thoughts
Paying your Town of Little Elm water bill doesn’t have to be complicated! With so many convenient options available, you can choose the method that works best for you.
I personally prefer setting up automatic payments so I never have to worry about it, but I know plenty of friends who prefer making manual payments each month so they can review their usage.
Whatever method you choose, just remember to keep your account information handy and don’t hesitate to contact customer service if you have questions. They’re super helpful and want to make sure you have a good experience.
Have you found other helpful tricks for managing your Little Elm water bill? I’d love to hear them! Drop me a comment below or shoot me an email.
Until next time, enjoy our beautiful lakefront community!
This article was last updated on October 13, 2025, with the most current information available from the Town of Little Elm.
Welcome to the new Utility Billing Portal! To create your account, you will need your account number and customer number. These can be found on your January 23 bill. See an example below on where to find them. After setting up your account, you will be able to request access to set up CC draft for your new account as well as see other options available.
The Utility Billing Office manages water, wastewater, and trash service billing. Responsibilities include establishing new accounts, customer inquiries, trash and recycling bin replacement, and providing trash and recycling service information to new customers.
You new account number will be on your first revised statement.
Yes, your bank draft will convert into the new Utility Billing System.
To set up a new bank draft, please log into the portal and request this service there.
Yes, once you sign up in the portal, you will be able to fill out an application for service or request to finalize your account.
Your credit card draft will NOT convert to the new system. Once you register your new account, you will be able to set up your credit card draft again.
There are a few ways you can pay your Utility Bill.
- Log into the portal and pay online
- Automated Phone System: 877-881-0114
- Drop Box: 100 W. Eldorado Parkway, Little Elm, TX 75068
Please note: We are no longer taking credit card payments over the phone with a customer service representative. The only way to pay over the phone is through our automated system.
Currently, we do not have that option. We are working on this functionality and there will be more information released at a later date.
Yes, you will be able to disconnect services in the new portal.
The final bill will have the deposit applied to it. Accounts with a credit balance will have checks mailed within two weeks after the final statement; however, accounts with credit balances are not mailed automatically. Please provide a forwarding address when disconnecting your service.
New customers will be able to register through the portal as a user. You will then be prompted to sign up for service, fill out the application, and then our staff will send you details on how to finalize your account.
OR
- Government-issued identification for all parties to be included on the water account.
- Proof of ownership (copy of HUD closing statement) or lease agreement.
- Contact information.
- Date service should be initiated.
Note: If services at the residence are currently turned off, an appointment must be scheduled to establish service and you or a representative must be present at the property when services are turned on.
- $15 processing fee for all new accounts
- $200 residential deposit
- $350 commercial deposit
- $1,000 fire hydrant meter
Call Utility Billing at 214-975-0480 for any questions regarding setting up your services.
Track your water usage with the My Water Advisor Residential Water Consumption Portal.
The Town of Little Elm offers a free service to allow residential customers access to their consumption habits. My Water Advisor is available as a mobile app for iOS and Android and is online to set thresholds that will alert via text message or email.
Once alert settings are personalized, alerts can include continuous 24-hour consumption, consumption above a maximum consumer-defined limit, and consumption during a specific time frame (holiday, vacation, or any daily use).
- You will need your account number to set up your account. No dashes are needed: (0140000340002) 13 digits.
- First name and last name MUST match the name on the account.
- Only one email can be registered per account number.
- Consumption information updates daily.
- For residential accounts with multiple meters, scroll to the bottom of the home screen to select a different meter. (NOTE: Consumption is not reported as a total of all meters).
- Use the “Set Future Holiday” settings to define specific time frames, including daily alerts.
- All information is provided in gallons.
- Comparison is based on all usage within our utility’s water service.
If you have questions about using the My Water Advisor App, call Utility Billing Customer Service at 214-975-0480.
View the updated Water Rates for the Town of Little Elm below. Download Ordinance 1751 – Water Rates.
| Rate Information – Refuse | Rate |
|---|---|
| Residential Customers – garbage (monthly) | $15.50 |
| Residential Customers – recycling (monthly) | $3.43 |
| Additional Refuse Cart (ea.) | $7.70 |
| Additional Recycling Cart (ea.) | $2.42 |
| Replacement of Refuse Cart | $75.00 |
| Minimum Bill as of October 2024 | Rate |
|---|---|
| Water | $27.34 |
| Refuse | $18.93 |
| Tax | $1.56 |
| Sewer | $49.57 |
| Drainage | $3.35 |
| Total: | $99.47 |
| Current and Proposed Water Rates | 10/1/2024 | 10/1/2025 | 10/1/2026 | 10/1/2027 | 10/1/2028 |
|---|---|---|---|---|---|
| Monthly Minimum Charge All Accounts | |||||
| 5/8″ Meter | $27.34 | $29.25 | $31.30 | $33.49 | $35.83 |
| 1″ Meter | $44.69 | $47.82 | $51.17 | $54.75 | $58.58 |
| 1 1/2″ Meter | $81.83 | $87.56 | $93.69 | $100.25 | $107.27 |
| 2″ | $136.70 | $146.27 | $156.51 | $167.47 | $179.19 |
| 3″ | $273.46 | $292.60 | $313.08 | $335.00 | $358.45 |
| 4″ | $894.05 | $956.63 | $1,023.59 | $1,095.24 | $1,171.91 |
| 6″ | $1,790.46 | $1,915.79 | $2,049.90 | $2,193.39 | $2,346.93 |
| Residential & Irrigations Accounts – Volume Rate Per 1,000 Gallons Above 2,000 | FY 2024 | FY 2025 | FY 2026 | FY 2027 | FY 2028 |
|---|---|---|---|---|---|
| 2,001-10,000 | $7.25 | $7.76 | $8.30 | $8.88 | $9.50 |
| 10,001-20,000 | $7.59 | $8.12 | $8.69 | $9.30 | $9.95 |
| 20,001-Above | $7.92 | $8.47 | $9.06 | $9.69 | $10.37 |
| Commercial (Including Schools, MF Master Meters) – Volume Rate Per 1,000 Gallons Above 2000 | FY 2024 | FY 2025 | FY 2026 | FY 2027 | FY 2028 |
|---|---|---|---|---|---|
| 2,001-Above | $8.04 | $8.60 | $9.20 | $9.84 | $10.53 |
Do you want to transfer service from a current Little Elm account to a new location in Little Elm? The fee is $15 and your current account must be in good standing. The final bill payment at the original residence remains the customers responsibility. Contact Utility Billing at 214-975-0480 to transfer your service.
Automatic courtesy telephone notifications with important account information will be relayed using the phone numbers listed on your account. You can update your telephone notifications in the new portal.
- A Utility Billing drop box is located in front of the Town Hall at 100 W. Eldorado Parkway, Little Elm, TX 75068.
- Payments dropped in this drop box after 8 a.m. are not processed until the next business day. To avoid penalties and/or service/reconnect fees from being applied to your account, your payment must be made in the office by 5 p.m. on the bills due date.
- For questions and/or emergency issues, please call 214-975-0480 and follow the prompts.
The Utility Billing Drop Box is closed during the following holidays:
- New Years Day
- Martin Luther King Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Veterans Day
- Thanksgiving (two days)
- Christmas (two days)
