Living in our charming little Town of Narrows means enjoying beautiful mountain views and a tight-knit community. But let’s be honest – nobody enjoys standing in line at the town office to pay bills! I’ve been there myself, trying to squeeze in a water bill payment during lunch break. Thankfully Narrows offers several convenient online payment options that have saved me (and can save you) tons of time.
In this guide, I’ll walk you through everything you need to know about paying your Town of Narrows bills online – from utility payments to local taxes. Let’s make bill-paying as enjoyable as an afternoon at Mill Creek!
What Bills Can You Pay Online in Narrows?
Before diving into the “how.” let’s clarify exactly what town bills you can pay through the online systems
- Water and sewer utility bills
- Local property taxes
- Real estate taxes
- Personal property taxes
- Miscellaneous town payments
Town of Narrows Online Payment Options
The Town of Narrows provides two main ways to pay your bills online:
1. Official Town of Narrows Website
The Town of Narrows maintains an official portal at townofnarrows.org where residents can access online bill pay services.
To get started:
- Visit the Online Payments page
- Choose either “Pay Taxes or Utility Bills” or “Miscellaneous Payments”
- You’ll be redirected to the payment portal
- Either log in to your existing account or register as a new user
This service gives you 24/7 access from any computer or mobile device. The town’s website also provides helpful information about utilities, local services, and community events.
2. Narrows Management ClickPay Portal
Narrows also utilizes ClickPay for online resident payments. This secure platform lets you manage monthly payments including:
- Maintenance charges
- Common charges
- Credit/debit card payments (for a fee)
- E-check (ACH) payments from your bank account (no cost)
To use this service:
- Visit login.clickpay.com/narrows
- If you’re a new user, click “Register Here”
- Follow the prompts to set up your account
- Log in to make payments
How to Register for Online Bill Pay
Whether using the town website or ClickPay, you’ll need to create an account first if you haven’t already.
For New Users:
- Have your account number ready (found on your paper bill)
- Provide your name, email address, and contact information
- Create a secure password
- Accept the terms and conditions
- Verify your email address if required
Once registered, you’ll have immediate access to your account information and payment options.
Payment Methods Accepted
The Town of Narrows online payment systems accept several payment methods:
- Credit cards (convenience fee applies)
- Debit cards (convenience fee applies)
- E-checks (ACH) from checking or savings accounts (FREE – no fees!)
If you’re like me and hate extra fees, I’d recommend using the e-check option whenever possible!
Managing Your Utility Bills Online
Water and sewer bills are probably the most common payments you’ll make to the Town. Here’s how to handle them online:
- Log in to your account
- Select the utility billing account you wish to pay
- View your current balance due (breakdown of water and sewer charges)
- Enter your payment amount
- Choose your payment method
- Submit payment
- Save or print your receipt
Your payment processes instantly, and you’ll receive a confirmation email with your receipt. Payments typically post to your utility account within 1 business day.
Paying Local Taxes Online
Property owners in Narrows can also pay local taxes through the online portal:
- Select the real estate or personal property account
- View your current tax balance and installment amounts
- Enter your tax payment
- Choose your payment method
- Submit and confirm payment
- Keep your confirmation number for records
Benefits of Using Auto Pay
One feature I absolutely love is the auto pay option. If you’re forgetful like me, this is a lifesaver!
With auto pay, you can:
- Set up recurring payments for utility and tax accounts
- Have payments automatically deducted from your bank account or credit card
- Receive email reminders before automated payment dates
- Never worry about late fees again!
To set up auto pay:
- Select the auto pay option when making a one-time payment
- Agree to the terms and conditions
- Choose your payment method
- Specify which accounts to enroll
You can opt out anytime if you change your mind.
Viewing Payment History
Need to check if you already paid that water bill? The online portal keeps track of your payment history:
- View transactions by date range or account
- See payment dates and amounts
- Check status of pending payments
- Download receipts for tax purposes
- Track payment activity over time
This feature has been super helpful during tax season when I need to find all my property tax payments!
Mobile Payments on the Go
Both payment systems are mobile-optimized, so you can pay bills from your smartphone or tablet. This means you can take care of your town obligations:
- While waiting at the doctor’s office
- During your lunch break
- From your couch watching TV
- Literally anywhere with internet access!
The mobile experience uses the same secure process as the desktop version.
Avoiding Late Fees and Penalties
The Town of Narrows adds a 10% late charge if balances aren’t paid by the due date. Ouch! With online bill pay, you can avoid these fees by:
- Setting calendar reminders for due dates
- Using auto pay for recurring bills
- Setting up email alerts for due dates
- Paying immediately when you receive your bill notice
Account Management Features
Beyond just paying bills, the online portal lets you manage all aspects of your town accounts:
- Update contact information
- Change email address for notices
- Manage stored payment methods
- Set up alerts and notifications
- Monitor usage and balances in real time
Security Measures
If you’re concerned about online security (and who isn’t these days?), rest assured that the Town of Narrows prioritizes protecting your financial information.
The payment portals include:
- 2048-bit SSL encryption
- Multi-factor authentication options
- Transaction monitoring
- Data tokenization for sensitive payment info
Setting Up New Utility Service
While not directly related to bill payment, it’s worth noting how to set up new water/sewer service if you’re moving to Narrows:
For homeowners:
- $100 deposit (refunded after one year)
- $5 connection fee
For renters:
- $200 deposit (refunded after final bill is paid)
- $5 connection fee
- Signed lease required
You’ll need to visit the Narrows Municipal Office in person at 210 Main Street with:
- Valid photo ID
- Social security number
- Proof of ownership (for owners) or lease (for renters)
- Deposit payment (cash, check, or money order only – no credit cards for deposits)
For newly constructed homes, there’s a $1,500 fee for water connections and $1,500 for sewer connections.
Important Due Dates to Remember
- Bills are typically sent around the 5th of each month
- Payment due by the last day of the month
- 5% penalty added on the first business day of the following month
- Second notice sent on the 10th for delinquent accounts
- Service disconnection may occur on the 15th if past due amounts aren’t paid
- A $75 reconnect fee applies to all accounts on the cut-off list
Assistance with Utility Bills
If you’re struggling to pay your utility bill, help is available through New River Community Action. They can be reached at 540-921-2146 or by email at [email protected].
Customer Support Options
Need help with online payments? There are several ways to get support:
- Contact the Narrows Town Office: 540-726-2423
- Visit in person: 210 Main Street, Narrows, VA 24124
- Office hours: Monday-Friday, 9:00 AM-5:00 PM
- Use the “Support Request” option on the ClickPay portal
Final Thoughts
Online bill pay has transformed how we interact with our local government here in Narrows. What used to take an afternoon of running errands now takes just a few minutes from anywhere. Plus, the secure, convenient payment options help us avoid late fees and keep better track of our payment history.
By embracing these online tools, we’re not just making our own lives easier – we’re supporting the town services that make Narrows such a special place to live. Our utility fees provide clean, reliable water service, while property taxes fund local police, parks, streets, and more.
So next time you get that water bill in the mail, skip the trip to town hall and try the online payment option instead. Your future self will thank you!
New Utility Services
Water and sewer service can be obtained by visiting the Narrows Municipal Office located at 210 Main Street in Narrows.
Home Owners: $100 Deposit | Refunded after one year of service at the residence on application. Renters: $200 Deposit | Refunded when service is ended if amount is available after final bill is deducted. Connect fee: $5 | Required to pay by renters or owners for all new water connections.
A valid photo identification card or drivers license is required when applying for service, and the applicant must know their social security number to provide on the application. Applications must be done at the Town office and the deposit is required at tine of application for utility services to begin. In the case of a renter, a signed lease as well as landlord contact information will be required. If an applicant is found to have a delinquent balance on a former account, the balance will have to be paid in full before new service is established.
In the case of an owner, proof of ownership such as a deed or loan documents showing the purchase of the service address in the applicants name will be required.
The Town and its staff are committed to providing the best possible service to its customers. Therefore, new service can usually be turned on the same day it is applied for providing the applicant requests service before 4:00 p.m. on a business day.
Newly Constructed Homes: An individual with a newly constructed home that needs to be connected to the Town’s utility system will also need to file an application at the Narrows Municipal Office. There is a $1,500.00 fee for a new water connection and a $1,500.00 fee for a new sewer connection. For more information about new construction connections, please call the Narrows Municipal Office at 540-726-2423.
To view the Narrows Water and Sewer Ordinance, click on the link to the right.
A $75 RECONNECT FEE WILL BE CHARGED FOR ALL ACCOUNTS ON THE WATER CUT-OFF LIST- REGARDLESS OF WHETHER TOWN EMPLOYEES HAVE PHYSICALLY HAD TIME TO DISCONNECT THE WATER OR NOT. CUT-OFFS ARE EFFECTIVE WHEN THE LIST LEAVES THE BUILDING. SHOULD THE ACCOUNT BE DISCONNECTED DUE TO NON-PAYMENT MORE THAN ONCE DURING A 12 MONTH PERIOD THE RECONNECT FEE WILL BE $150
- IMPORTANT THINGS TO KNOW BEFORE COMING TO APPLY FOR UTILITY SERVICES
- For renters, a lease or letter from the property owner is required before water service is connected.
- A photo ID is also required at the time of application for all new customers.
- Water deposits are also due at date of application. CASH, CHECK, OR MONEY ORDER ONLY FOR DEPOSITS.
- *NO CREDIT CARDS ACCEPTED FOR WATER DEPOSITS*
To see the most up to date utility rate information click on the link below.
Utility customers are billed on a monthly basis and should receive their bills around the 5th day of each month. The balance on the bill is due on the last day of that month. For the convenience of our customers, a drop box is located in front of the Narrows Municipal Office as a convenient alterntative to paying the bill by mail or in person within operating hours.
This amount is to be paid by the last day of each month, if not a 5% penalty will be added on the first business day of the following month. Due dates are listed on the billing post card.
If the previous due balance listed on your bill is not paid by the 10th day of each month, a second notice will be sent on that day to notify you of any delinquent amount due. You will be notified via mail and the mailing address used will be the address given at the time of this application being completed. It is very important that you contact us immediately should your contact information change. This notice will inform you of any past due balance and notify you of the date it is set to be disconnected (which will normally be the 15th of each month or the following business day. You may request an extension in person at the Town Office, by completing an Extension Request Form. These MUST be requested by 4:30 pm prior to the 15th of each month. This will be approved or denied at the discretion of the Utility Billing Clerk, the Town Manager, or Public Works Director.
Financial Assistance with Utility Bill
New River Community Action Phone: 540-921-2146 Email: [email protected]
Town of Narrows – Special Called Meeting for Budget Approval
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