Gastonia-Scurry Special Utility District offers a wide variety of convenient payment options for our customers. Simply choose the option that best suits your needs.
Are you looking for ways to pay your Two Rivers Utilities bill in Gastonia? You’re not alone! As a resident of Gastonia I’ve had to navigate the different payment options myself and I’m happy to share what I’ve learned. Two Rivers Utilities offers several convenient methods to pay your monthly utility bills, and I’ll break down each option so you can choose what works best for you.
No-Cost Payment Options
Automatic Bank Draft – The Hassle-Free Choice
This is honestly my favorite option. With automatic bank draft:
- Your bill gets paid automatically from your bank account
- No more writing checks each month
- No postage costs
- No worries about late fees or disconnection
- You’ll still receive a monthly statement showing charges
- The amount will be drafted approximately 14 days after your bill date
Setting up automatic bank draft is super easy and completely free You can enroll by visiting the City of Gastonia website and completing the secure form that gets submitted directly to Utility Customer Service
Payment by Mail
The classic option! When you receive your monthly bill it comes with a blue window envelope. Here’s what to do
- Tear off the lower bill stub portion
- Include it with your check or money order
- Make sure the return address shows through the window
- Include your account number on your payment
Lost your envelope? No problem. Mail your payment to:
City of GastoniaPO Box 580068Charlotte NC 28258-006824-Hour Dropbox Locations
For those of us who like to drop off payments in person but don’t want to wait in line, there are convenient 24-hour dropboxes:
- Behind the Garland Business Center on York Street
- Outside Cramerton Town Hall
Important tips for dropbox payments:
- Use check or money order only (no cash!)
- Include the payment remittance portion of your bill
- Make sure your name, address, and account number are on the payment
- Check the posted cut-off times for same-day processing
Payment Kiosks – Cash Option
Need to pay with cash? Two Rivers Utilities has five automated payment kiosks around Gastonia. These work similar to ATMs and are super convenient. You’ll need your 8-digit account number and address information.
Kiosk locations:
- Food Lion – 2601 S. New Hope Rd (7:00 am – 11:00 pm)
- Food Lion – 1024 W. Hudson Blvd (7:00 am – 10:00 pm)
- Food Lion – 111 W. Garrison Blvd (7:00 am – 10:00 pm)
- WOW Supermarket – 2557 W. Franklin Blvd (8:00 am – 9:00 pm)
- Garland Business Center – 150 S York St (outside, 24/7)
Just FYI – payments made after 5:00 pm, weekends, or holidays will be posted the next business day.
Other Payment Options (With Fees)
Pay By Phone
Sometimes you just need to pay your bill while you’re on the go. You can pay anytime by phone using:
- MasterCard
- VISA
- Discover
- Electronic check
Call 1-888-484-9465 with your account number and billing zip code ready. Heads up – as of July 1, 2024, the convenience fees changed to $2.95 for each $400 increment of your payment.
Pay Online
This is probably the most popular option these days. You can pay your Two Rivers Utilities bill online 24/7 at myaccount.two-rivers.org using:
- Debit card
- Credit card
- Bank account
The same convenience fee structure applies here – $2.95 for each $400 increment of payment.
Payment Kiosks – Debit/Credit/e-check
The same five payment kiosks I mentioned earlier can also accept debit cards, credit cards, and e-checks. You’ll need your 8-digit account number and address info, and the same convenience fees apply.
In-Person Payments
If you prefer the face-to-face approach, you can pay at:
- Ace Cash Express – 2597 W. Franklin Blvd
- $1.00 convenience fee applies
- Payments after 5:00 pm, weekends, or holidays post next business day
Setting Up Your MyAccount Online
If you haven’t already created an account on the Two Rivers Utilities MyAccount portal, I definitely recommend it. Here’s how to set it up:
- Visit myaccount.two-rivers.org
- Click “Create an Account”
- Have your account number ready
- Enter your name as it appears on your account
- Create a password
- Choose a secret question for security
- Complete the process
Once you’re set up, you can:
- View usage details
- Make payments
- Set up automatic payments
- Receive notifications and alerts
- Track and compare your usage
Common Questions About Two Rivers Utilities Bill Pay
When are payments posted?
Any payments made after 5:00 pm, on weekends, or holidays will be posted to your account on the next business day.
What if I need help with my utility account?
You can contact Utility Customer Service at 704-866-6714 or visit their office at the Garland Business Center, 150 S. York Street, on the first floor. They’re open Monday through Friday, 8:30 am to 5:00 pm.
What happens if I have an after-hours emergency?
For after-hours emergencies with your utility service, call 704-866-6843.
How can I check my account status without logging in?
You can call the Automated Customer Service Line at 704-866-6714. Using your City of Gastonia account number or Social Security Number and address, you can access info on:
- Amounts due
- Payments received
- Due dates
- Disconnect dates
- Open reconnect orders
Why I Prefer Online Bill Pay
I personally switched to online payments for my Two Rivers utilities a few years back, and it’s been a game-changer. No more scrambling to find stamps or drop off payments before due dates! The convenience fee is worth it for me, but if you’re trying to avoid fees completely, the automatic bank draft is definitely your best bet.
The online portal also gives me a good visual of my usage patterns, which has actually helped me reduce my utility bills over time. I can see when my water or electric usage spikes and make adjustments accordingly.
Final Thoughts
Two Rivers Utilities in Gastonia has really expanded their payment options over the years to make things more convenient for residents. Whether you prefer old-school methods like mail and dropboxes or digital solutions like online payments, there’s something for everyone.
Have you tried any of these payment methods? Which one works best for you? Feel free to share your experiences!
Online Account and Bill Payment
If paying Online just click the green “View My Account or Pay My Bill ” button. Have your account number handy and follow the prompts to setup an account or log in to an existing account. Dont want an account? No problem. Just click the green “View My Account or Pay My Bill” button and select “Quick Pay” at the log in screen.
Once your account is setup, you can customize your invoice delivery method (E-Mail is preferred), setup automatic payments on your credit card, see your acount history and manage your profile.
If paying by check or money order through the mail, please send all payments with your payment coupon. To avoid late fees, please mail your payment at least five to seven business days before the due date specified on your bill.
The worry-free way to pay your water bill. With this service, the amount of your monthly bill is automatically deducted from your bank account and credited to your utility account. There is no set-up fee or charge associated with this method of payment. To set up Automated Bank Draft, simply download and fill out the ACH Recurring Debit Form (if available) located in the Forms & Reports Section and drop it off or mail it to our office, along with a voided check.
You may pay your bill in person at our office address. We accept cash, check, or money orders. To avoid longer wait times, please note that Mondays, Fridays and the first day after a holiday are normally very busy.
