As a resident of West Bend, I know firsthand that paying your water bill can sometimes feel like a hassle. Whether you’re new to the area or just looking for a more convenient way to handle your utility payments, I’ve got you covered with this comprehensive guide to West Bend Water Utility bill pay options.
West Bend Water Utility: A Quick Overview
Before diving into payment methods let’s get familiar with the utility provider. The City of West Bend Water Utility has been serving our community since 1908 and currently provides water to approximately 31500 residents in the West Bend area. The utility draws its water supply from nine high-capacity wells that tap into the Ordovician Maquoketa Shale Formation.
Payment Options for Your Water Bill
The West Bend Water Utility offers several convenient ways to pay your bill, I’ve personally tried most of these methods and can share the pros and cons of each
1. Pay Online
This is probably the most convenient option for most people (it’s definitely my favorite!),
How to pay online:
- Visit the Payment Service Network portal by clicking here
- You can make a one-time payment without creating an account
- Or register to set up recurring payments, view your bills online, and manage your account
Online payment features:
- Schedule future payments
- Set up Auto-Pay for the full bill amount or a fixed amount
- Print receipts
- View billing history
- Change payment methods
- Cancel Auto-Payments
Note: A convenience fee applies for all electronic payments, which is something to keep in mind when choosing this method.
2. Pay by Phone
If you’re not comfortable with online payments or just prefer talking to a real person, phone payments are a great alternative.
How to pay by phone:
- Call 1-877-885-7968
- Have your utility bill handy to provide your customer number and ZIP code
- Pay using a credit card or checking/savings account
Just like with online payments, a convenience fee applies when paying by phone.
3. Pay at City Hall
For those who prefer in-person transactions or need to pay with cash, City Hall is your best bet.
Location: 1115 S. Main St., West Bend, WI 53095
Accepted payment methods:
- Cash
- Check
- Credit Cards (subject to a 2.75% service fee)
I’ve found the staff at City Hall to be super helpful if you have questions about your bill or service.
4. City Drop Box
If you can’t make it during business hours but still want to drop off a payment locally, the City Drop Box is available 24/7.
Location: City Hall, North of doors on Main St. entrance
Accepted payment method: Check
This is my go-to option when I remember about my bill late in the evening and don’t want to pay the online convenience fee!
5. Pay by Mail
Good old snail mail is still an option if you prefer to send in your payment.
Mailing address:
City of West Bend
1115 S. Main St.
West Bend, WI 53095
Accepted payment method: Check
Remember to mail your payment early enough to avoid late fees!
Setting Up an Online Account
If you’re like me and prefer managing bills online, here’s how to set up an account with Payment Service Network:
- Visit the Payment Service Network website
- Click on “Register”
- Enter your information, including your customer number from your water bill
- Create login credentials
- Choose whether you want “paperless bills” or both paperless and mailed paper bills
Pro tip: After registering, add [email protected] to your email contacts to make sure you receive bill notifications!
Starting or Stopping Water Service
Starting Service
When moving to a new home in West Bend, you’ll need to set up water service with the West Bend Water Utility. The process is pretty straightforward:
- Fill out their online Start Service Form
- Service typically begins within two business days
- Be prepared to provide your new address and contact information
Stopping Service
Don’t forget to stop your service when moving out! Otherwise, you’ll keep getting billed.
- Complete the online Stop Service Form
- Service is normally discontinued within two business days
- Provide a forwarding address for your final bill
Contacting West Bend Water Utility
Need to get in touch with the water utility directly? Here’s their contact information:
Physical Address:
251 Municipal Drive
West Bend, Wisconsin 53095
Phone: 262-335-5040
Email: [email protected]
For emergencies like broken water mains or pipelines, call the same number (262-335-5040) – it’s staffed 24 hours a day for emergencies.
Understanding Your Water Quality
If you’re curious about the quality of your tap water, West Bend Water Utility provides annual Consumer Confidence Water Quality Reports. According to WaterZen, West Bend receives an average grade (C+) for lead levels in their drinking water. The amounts of contaminants found in the water supply are higher than many other water providers analyzed, but still within acceptable ranges.
Frequently Asked Questions
Q: Is there a fee for paying my water bill online?
A: Yes, a convenience fee applies to all electronic payments, whether online or by phone.
Q: Can I set up automatic payments?
A: Absolutely! When you register for an online account, you can set up Auto-Pay for either the full amount of your bill or a fixed amount each billing period.
Q: How often will I receive a water bill?
A: West Bend Water Utility typically bills customers quarterly.
Q: What should I do if I have a water emergency after hours?
A: Call the same customer service number (262-335-5040) for 24-hour emergency assistance.
Q: Can I view my water usage history online?
A: Yes, once you’ve registered for an online account, you can view your billing and usage history.
Final Thoughts
Managing your West Bend water utility bill doesn’t have to be complicated. With multiple payment options available, you can choose what works best for your schedule and preferences. I personally love the online payment system for its convenience, but it’s nice to have alternatives when needed.
Remember that whichever payment method you choose, it’s important to pay your bill on time to avoid any interruptions in service or late fees.
This article was last updated on October 14, 2025, with the most current information about West Bend Water Utility bill payment options.
My Account LoginUsername Password Remember me
Creating a Username gives you access to your account details and some great tools including:
- – View and pay your bills online
- – Review your transaction and payment history
- – Analyze and download water and sewer usage
- – Add multiple accounts to your web profile
Before you get started, please have your most recent bill handy to complete the registration form.
