NC211.org is an information and referral service provided by United Way of North Carolina. Click here to obtain free and confidential information on health and human services and resources within the community.
The City has created a new and improved customer self service system. Online payment is fast, convenient and easy, visit our Customer Portal to make a payment or enroll in e-billing.
The self service system can be found at Customer Self Service System FAQs.
Have your Combined Utility Statement handy, as you will need your account and customer numbers to ensure your payment is posted to the correct account.
The interactive voice response system will walk you through the process. You can make a payment from your checking or savings account, or with a Visa, MasterCard or Discover credit card, or an e-check. There is no convenience fee for paying over the phone.
Paying your bill by phone can be found at Pay by Phone FAQs.
You may pay in person at Asheville City Hall at 70 Court Plaza. Please bring your payment to the Customer Services Division on the first floor of City Hall.
Please note that payments placed in this drop box are not processed until the next business day.
Please note that payments placed in this drop box after 4:30 p.m. are not posted until the next business day.
Are you tired of forgetting to pay your Woodfin water bill? Or maybe you’re new to the area and not sure how to handle this monthly necessity? I’ve been there! After moving to the Woodfin area last year, I struggled with figuring out the payment process too. That’s why I’ve put together this comprehensive guide to help you understand all the options available for paying your Woodfin water bill
What is Woodfin Water District?
Before diving into payment methods, let’s briefly talk about who we’re dealing with. The Woodfin Sanitary Water & Sewer District serves the Woodfin area near Asheville, North Carolina. They’re located at 122 Elkwood Avenue in Asheville, and can be reached at (828) 253-5551. The district handles water and sewer services for residents and businesses in the area.
Online Payment Options
The easiest and most convenient way to pay your Woodfin water bill is through their online payment system. Here’s how to do it:
Option 1: Register as a Regular User
- Visit the official Woodfin Water District website at https://www.woodfinwater.com/make-payment
- Look for the “pay now” button
- Create an account by registering as a regular user
- Once registered, you can log in anytime to make payments
This option is great if you plan to pay online regularly. By registering you’ll have access to your account history and won’t need to enter your information each time.
Option 2: One-Time Payment with Your Account Number
If you don’t want to register but still want to pay online
- Find your latest water bill
- Locate your account number (it’s a 6-digit number, followed by a dash and three additional numbers)
- Visit https://www.woodfinwater.com/make-payment
- Click the “pay now” button
- Enter your account number exactly as shown (e.g., 012345-000)
- Follow the prompts to complete your payment
Remember: You must enter the account number exactly as it appears on your bill, including the dash and trailing zeros!
Phone Payment Option
Not comfortable with online payments? No problem! Woodfin Water District offers a phone payment option too:
- Call (828) 575-0933
- Have your account number and payment method ready
- Follow the automated system instructions
This option is perfect for those who prefer speaking to a representative or don’t have internet access.
Important Note About “Woodfin – Your Home Team”
While researching, I noticed there’s another company called “Woodfin – Your Home Team” with a similar payment portal at https://askwoodfin.myfuelportal.com/. This is NOT the same as Woodfin Water District!
“Woodfin – Your Home Team” appears to be a different company based in Virginia (phone number 804-730-5000) that likely provides fuel or home services. Don’t confuse the two when making your water bill payments!
Benefits of Online Bill Payment
Why should you consider paying your Woodfin water bill online? Here are some convincing reasons:
- Convenience – Pay anytime, 24/7, without leaving your home
- Record keeping – Easy access to payment history
- Reminders – Set up notifications so you never miss a payment
- Environmental impact – Reduce paper waste from checks and envelopes
- Time savings – No need to drive to a physical location or wait in line
Common Issues with Woodfin Water Bill Payments
Sometimes things don’t go as planned. Here are some common issues people face when paying their water bills:
“I forgot my account number!”
No worries! If you can’t find your bill with the account number, you can:
- Call the Woodfin Water District at (828) 253-5551
- Visit their office at 122 Elkwood Avenue, Asheville, NC 28804
- Check previous email confirmations if you’ve paid online before
“The website isn’t working!”
Technology isn’t perfect. If you encounter issues with the payment website:
- Try a different web browser
- Clear your browser cache and cookies
- Wait a few hours and try again (the system might be down for maintenance)
- Call the phone payment line as an alternative: (828) 575-0933
“I paid my bill but still received a late notice!”
This can happen if:
- Your payment was processed after the due date
- There was an error in processing your payment
- The payment was applied to the wrong account
If this happens, contact Woodfin Water District directly at (828) 253-5551 with your confirmation number ready.
Tips for Managing Your Woodfin Water Bill
Managing your water bill doesn’t have to be stressful! Here are some tips I’ve learned:
- Set calendar reminders – Mark your bill due dates on your calendar or phone
- Consider auto-pay – If available, set up automatic payments so you never forget
- Check for leaks – Unexpected bill increases might indicate a leak in your home
- Track your usage – Being aware of your water usage can help you conserve and save money
- Keep confirmation numbers – Always save payment confirmations for at least 3 months
Understanding Your Woodfin Water Bill
Ever looked at your water bill and felt confused? Let’s break it down:
| Section | What It Means |
|---|---|
| Account Number | Your unique identifier (e.g., 012345-000) |
| Service Period | The timeframe covered by this bill |
| Usage | Amount of water used (typically in gallons) |
| Base Charges | Fixed fees regardless of usage |
| Usage Charges | Fees based on how much water you used |
| Previous Balance | Any amount carried over from previous bills |
| Total Due | The full amount you need to pay |
Water Conservation Tips
While we’re talking about water bills, why not discuss ways to reduce them? Here are some water conservation tips:
- Fix leaky faucets and toilets promptly
- Install low-flow showerheads and faucet aerators
- Run only full loads in dishwashers and washing machines
- Turn off water while brushing teeth or shaving
- Water lawns and gardens during early morning or evening hours
- Consider collecting rainwater for outdoor plants
By implementing these strategies, you could see a noticeable decrease in your Woodfin water bill!
Customer Service Options
Need to speak with someone about your bill? Woodfin Water District offers several contact options:
- Phone: (828) 253-5551
- Fax: (828) 253-5590
- In Person: 122 Elkwood Avenue, Asheville, NC 28804
- Website: https://www.woodfinwater.com
They also have a new Mobile Text Notification service, which is worth signing up for to receive important updates about your account or service disruptions.
Frequently Asked Questions
Can I pay my Woodfin water bill with a credit card?
Yes! Credit cards are accepted through their online payment system and phone payment option.
Is there a fee for paying online?
The website doesn’t specifically mention a fee, but many utility companies do charge a small convenience fee for online payments. Check during the payment process for any additional fees.
What if I’m moving out of the area?
You should contact Woodfin Water District to close your account and provide a forwarding address for your final bill.
Can I see my water usage history online?
If you register as a regular user on the payment website, you should have access to your account history, including usage patterns.
What happens if I don’t pay my water bill?
Unpaid water bills typically lead to late fees, and eventually, your water service may be disconnected. Reconnection usually requires payment of past due amounts plus additional fees.
Conclusion
Paying your Woodfin water bill doesn’t have to be complicated! Whether you prefer online payments, phone payments, or even visiting in person, there are several options available to suit your needs.
If you have any questions that weren’t covered in this article, don’t hesitate to reach out to Woodfin Water District directly at (828) 253-5551. Their customer service team is there to help!
Have you found a particularly convenient way to pay your water bill? Or perhaps you’ve discovered a water conservation tip that’s saved you money? We’d love to hear your experiences in the comments below!
Happy bill paying!
New Meter Installation Delays Water Bills
Last updated or reviewed on June 19, 2025
NC211.org is an information and referral service provided by United Way of North Carolina. Click here to obtain free and confidential information on health and human services and resources within the community.
To reach a customer service representative, dial 828-251-1122 (press option 2).
The City has created a new and improved customer self service system. Online payment is fast, convenient and easy, visit our Customer Portal to make a payment or enroll in e-billing.
The self service system can be found at Customer Self Service System FAQs.
To create and access your account, please visit Customer Self Service
Watch our video to register with and use Utility Express Pay:
Have your Combined Utility Statement handy, as you will need your account and customer numbers to ensure your payment is posted to the correct account.
Dial 828-251-1122 (press option 1).
The interactive voice response system will walk you through the process. You can make a payment from your checking or savings account, or with a Visa, MasterCard or Discover credit card, or an e-check. There is no convenience fee for paying over the phone.
Paying your bill by phone can be found at Pay by Phone FAQs.
You may pay in person at Asheville City Hall at 70 Court Plaza. Please bring your payment to the Customer Services Division on the first floor of City Hall.
City of Asheville Public Works Building 161 South Charlotte Street
Please note that payments placed in this drop box are not processed until the next business day.
City-County Plaza first roundabout when entering the plaza.
Please note that payments placed in this drop box after 4:30 p.m. are not posted until the next business day.
