WSSC Water offers you several ways to pay your bill. Simply choose the option that works best for you.
Have you been struggling to pay your West Virginia American Water bill on time? Tired of those pesky late fees eating into your budget? I’ve been there too! As someone who’s lived in West Virginia for years, I’ve learned all the ins and outs of WVAWC bill payment options. In this comprehensive guide, I’m gonna share everything you need to know about paying your water bill efficiently.
What is WVAWC?
Before diving into payment methods, let’s clarify what WVAWC actually is. West Virginia American Water Company (WVAWC) provides water and wastewater services across the Mountain State. They’re part of American Water, the largest publicly traded water utility in the United States.
Ways to Pay Your WVAWC Bill
WVAWC offers several convenient options for bill payment. Let’s explore each one
1. Pay Online Through MyWater (Most Popular Option)
The easiest and most convenient way to pay your WVAWC bill is through the MyWater customer portal. Good news – they’ve recently improved their portal with new features!
When you log into MyWater. you can
- Make a one-time payment using your bank account
- Make a one-time credit card payment
- Schedule automatic payments to avoid late fees
- View your account balance
- Track your water usage
- Compare your usage to neighborhood averages
- Sign up for paperless billing
- Set up alerts
The best part? That annoying $1.95 third-party transaction fee for credit card payments has been eliminated! That’s right – no more extra fees for using your card.
To get started, visit MyWater and register for an account You’ll need your account number handy
2. Pay Online Without Registering
Don’t want to create an account? No problem! You can still pay online by visiting amwater.com/billpay. Just make sure you have your 16-digit account number ready, which you can find on your bill.
3. Pay by Phone
Prefer to pay by phone? It’s simple:
- Call 1-855-748-6066
- Have your 16-digit account number ready
- Pay using Visa, MasterCard, Discover, American Express or your bank account (Electronic Check)
4. Pay by Mail
If you’re old-school like my grandma, you can send your payment by mail:
West Virginia American Water
P.O. Box 371880
Pittsburgh, PA 15250-7800
Remember to include your payment stub and don’t send cash, staples or paper clips with your payment.
5. Pay In Person
WVAWC now lets you pay your bill using the barcode printed on it! Simply:
- Find an authorized payment location near you
- Bring your bill with the barcode (it’s unique to your account)
- Pay at the checkout
If you forget your bill, you can have your barcode texted to you. Just remember that you’ll still need to know the amount due when using this method.
Setting Up Auto Pay: Never Miss a Payment Again!
I personally use Auto Pay, and it’s been a game-changer. With Auto Pay:
- Your bill gets paid on time, every time
- No more late fees (I used to get these all the time before!)
- No stamps required
- Choose between credit card or bank account deduction
To enroll in Auto Pay, simply log into MyWater and select the Auto Pay option. It takes literally 2 minutes to set up.
Third-Party Payment Options
Do you have someone else handle your bills, like a relative or social service organization? WVAWC can send a copy of your bill, as well as reminder, past-due and shut-off notices, to that third party.
To add a third party:
- Visit MyWater, or
- Contact customer service at 1-800-685-8660, Monday through Friday, 7 a.m. to 7 p.m.
Accessibility Options for Bills
WVAWC is committed to accessibility. Customers can request to receive their bill in:
- Braille
- Large print
- Audio file
To request an alternate format, contact their Customer Service Center. Note that you’ll continue to receive your regular print or paperless bill on time, with the alternate format arriving 7-10 business days later.
Common WVAWC Bill Payment Issues & Solutions
Problem: Forgot Your Account Number
Solution: Your 16-digit account number can be found on your water bill. If you don’t have access to your bill, contact customer service at 1-800-685-8660.
Problem: Website Technical Issues
Solution: If you’re experiencing technical difficulties with the payment website, try:
- Clearing your browser cache
- Using a different browser
- Contacting customer service if problems persist
Problem: Payment Posting Delays
Solution: Online and phone payments typically post to your account within 24 hours. Mail payments may take 3-5 business days to process after receipt.
Understanding Your WVAWC Bill
To better manage your payments, it helps to understand your bill. Your WVAWC bill typically includes:
- Account information
- Billing period
- Current charges
- Payment due date
- Water usage details
- Previous balance
- Payment history
If you’re struggling to understand your bill, WVAWC offers a “How to Read Your Bill” resource on their website.
Customer Assistance Programs
If you’re having trouble paying your water bill, WVAWC offers several customer assistance programs. These programs can provide financial help to eligible customers. Visit the “Customer Assistance Programs” section on their website for more information.
Leak Adjustments
Did you know a water leak can dramatically increase your bill? If you’ve experienced a leak, WVAWC may provide a bill adjustment. Check out their “Leak Adjustments” page to learn about the process and requirements.
Water Conservation Tips to Lower Your Bill
One of the best ways to reduce your WVAWC bill is to conserve water. Here are some tips:
- Fix leaky faucets and toilets promptly
- Install low-flow showerheads and faucet aerators
- Only run full loads in your dishwasher and washing machine
- Water your lawn and garden during cooler hours to reduce evaporation
- Consider installing a rain barrel to collect water for outdoor use
Frequently Asked Questions About WVAWC Bill Pay
When is my WVAWC bill due?
Your due date is listed on your bill. Typically, you have about 20 days from the billing date to make a payment.
Can I pay my WVAWC bill with a credit card?
Yes! And the great news is they’ve eliminated the $1.95 transaction fee that used to apply to credit card payments.
What happens if I pay my bill late?
Late payments may result in late fees and potentially service disconnection if the bill remains unpaid for an extended period.
Can I set up budget billing for my WVAWC account?
Check with customer service about budget billing options that might be available to help you manage seasonal fluctuations in your water bill.
How can I view my water usage history?
Log into MyWater to view detailed information about your water usage, including historical data and neighborhood comparisons.
My Personal Experience with WVAWC Bill Pay
When I first moved to West Virginia, I constantly forgot to pay my water bill on time. Those late fees really added up! Then I discovered Auto Pay through MyWater, and it’s been smooth sailing ever since.
I especially love the usage tracking feature. Last summer, I noticed my water usage was much higher than my neighbors’. After some investigation, I found a leaky toilet that was wasting gallons of water every day. After fixing it, my bill dropped by almost 30%!
Final Thoughts
Managing your WVAWC bill doesn’t have to be a hassle. With multiple payment options and helpful online tools, staying on top of your water bill is easier than ever.
I strongly recommend setting up an account on MyWater and enrolling in Auto Pay. It’s the simplest way to ensure you never miss a payment and avoid those annoying late fees.
Remember, if you’re having trouble paying your bill, reach out to WVAWC’s customer service. They’re usually pretty helpful and can point you toward assistance programs if you qualify.
Contact Information:
- Customer Service: 1-800-685-8660 (Monday-Friday, 7 a.m. to 7 p.m.)
- Emergency Service: Available 24/7 at the same number
- Website: amwater.com/wvaw
Remember, water emergencies don’t keep business hours, so their emergency line is always open!
From the app, you can:
Pay Your Bill – With your ten-digit WSSC Water account number and ZIP code, you can pay your bill by credit card, debit card or e-check. (A $1.69 convenience fee applies.)
Report a Problem – Quickly notify WSSC Water of water running down the street, a sewer overflow or a broken fire hydrant. The sooner we know about a problem, the sooner we can fix it!
Service Alerts – Check for service disruptions in your area, or at another address.
Contact Us – With the app, all of our contact information is at your fingertips. Content
With our E-Z Pay Direct Debit Program, you can have your bill payment debited directly from your checking or savings account on the payment date printed on each bill. When you sign up for E-Z Pay – all you do is authorize the payment date and amount. To register online, just click the link below (youll need an of your check; please be sure to see the E-Z Pay rules on this page):
With your account number handy, call 301-206-4001 (toll free 1-800-634-8400) to pay by phone using our automated Interactive Voice Response System. When you use the pay-by-phone option, you can pay with a credit card or by check; split your bill into two payments, and request a seven-day payment extension. You can also use this system to enter a water meter reading.
NOTE: There is a $1.69 convenience fee for this service. Credit card payments are limited to $750. Please see the Paymentus Terms and Conditions. Content
Visit any of our 3 self-service kiosks located at:
- Richard G. Hocevar Building, Lobby Level, 14501 Sweitzer Lane, Laurel, MD
- Montgomery County Satellite Office, 2425 Reedie Drive, 7th Floor, Wheaton, MD 20902
- Prince Georges County Department of Permits, 9400 Peppercorn Place, Largo, MD
Customers can perform the following actions at these kiosks:
- Access the WSSC Water website
- Apply and pay for permits
- Pay your WSSC Water/Sewer Bill
- Purchase a Watershed permit
- Purchase Cross Connection Test Reports
- Sign up for WSSC Water apps
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You can mail a check or money order to WSSC Water using the envelope that came with your bill. Send your payment to: WSSC Water, Revenue 14501 Sweitzer Lane Laurel, MD 20707
Do not send cash in the mail. Content
You can pay in cash using any of these in-person options:
- At WSSC Waters Cashier window (Richard G. Hocevar Building) at: 14501 Sweitzer Lane, Laurel, MD 20707 Open weekdays from 8:00 a.m. to 5:00 p.m.
- Use a PayNearMe service at 7-Eleven, CVS Pharmacy or Family Dollar store. Youll need a PayNearMe barcode to be sent to your smartphone or emailed to you; call WSSC Water Customer Service at 301-206-4001 to get one. (A $1.69 convenience fee applies.)
- at our Drive-Thru window
- At our Dropbox You can deposit a check or money order in our Dropbox any time after hours. Our Dropbox is located at: 14501 Sweitzer Lane Laurel, MD 20707 (Do not deposit cash in the Dropbox.)
Get the app now
iPhone users can get the WSSC Water Mobile App at the App Store; Android users will find it at Google Play.
