Are you scratching your head trying to figure out the best way to pay your water bill in Hillsboro? Trust me, you’re not alone! Whether you’re a new resident or just looking for more convenient payment options, I’ve got you covered with this comprehensive guide to paying your Hillsboro water bill.
Understanding Your Hillsboro Water Utility Options
First things first – there’s actually more than one Hillsboro water utility depending on your location The two main providers are
- City of Hillsboro, Wisconsin
- Hillsborough County Water Resources Department (Florida)
This often creates confusion for folks searching online, so I’ll break down the payment options for both locations to make sure you get the right info!
Hillsboro, Wisconsin Water Bill Payment Options
If you live in Hillsboro, Wisconsin, your water and sewer services are managed by the Hillsboro Water/Sewer Utility. Here’s how you can pay your bill:
Online Payments
The City of Hillsboro has partnered with Payment Service Network to offer convenient online payments for water and sewer bills,
- Visit: https://www.paymentservicenetwork.com/login.asp?acc=RT18827
- Set up an account with your billing information
- Make one-time payments or set up recurring payments
Contact Information
If you have questions or need assistance with your bill
- Utility Billing Office: (608) 489-2521
- Treatment Plant: (608) 489-3388
- Physical Address: 170 E. Madison St., Hillsboro, WI 54634
- Email: [email protected] (Water/Sewer Superintendent) or [email protected] (Utility Clerk)
Special Programs
The Hillsboro Water Department offers:
- Summer Deduct Meters: Available for a $25 fee
- High-Efficiency Toilet Rebate Program: Save money while conserving water!
Hillsborough County, Florida Water Bill Payment Methods
If you’re in Hillsborough County, Florida, you have several convenient options for paying your water bill:
Pay Online
The most popular option! To pay online:
- Log into your online account at the Hillsborough County Water Resources Department website
- Your login ID is your account number
- First time? Use their User Help Guide to set up a secure access profile
Payment methods accepted:
- Credit/debit cards (Visa, MasterCard, Discover, and American Express)
- ACH one-time withdrawal
- Recurring autopay services
The best part? This service is available 24/7!
Pay by Phone
Don’t wanna mess with websites? No problem!
- Call (813) 307-1000
- Available 24/7
- Pay with credit/debit card or ACH withdrawal
Pay by Mail
Old school but reliable:
-
Send check or money order to:
Hillsborough County Water Resources Department
P.O. Box 89637
Tampa, FL 33689 -
Pro tip: Mail your payment 5-10 days before the due date to avoid late fees!
-
Important: Don’t mail payments to any in-person payment locations
Pay in Person
Got time to spare and prefer face-to-face service? You’ve got options:
Brandon Customer Service Center
- 332 N. Falkenburg Rd, Tampa
- Monday-Friday, 8 AM to 5 PM
- Also has 24/7 bill pay kiosk in lobby and at drive-up window
Library Locations with Bill Pay Kiosks
- Jimmie B. Keel Library (2902 W. Bearss Ave, Tampa)
- Maureen B. Gauzza Library (11211 Countryway Blvd, Tampa)
- South Shore Library (15816 Beth Shields Way, Ruskin)
Florida Amscot Locations
- Pay with cash
- Payments made by 8 PM post to your account at 8 AM the next business day
Important Things to Know About Your Water Bill
Payment Due Dates and Late Fees
For Hillsborough County residents:
- If you received a two-month bill or discontinue notice, use the 24/7 automated pay-by-phone or online service
- Payments posted after the due date may require additional collection processes
- Service interruptions for non-payment won’t be restored until the next working day after full payment
Final Notice Process
When payments are late:
- Final notice postcards are mailed through USPS
- If payment isn’t received by the due date, water service may be shut off
- To restore service, you must pay the full balance plus applicable fees
- Reconnection happens the next business day after payment
Water Conservation and Money-Saving Tips
Both water utilities offer programs to help reduce your water usage and save money:
For Hillsboro, Wisconsin Customers:
- High-Efficiency Toilet Rebate Program: Replace old toilets with efficient models
- Frozen Pipe Prevention: Follow guidelines to prevent costly damage during winter
- Summer Deduct Meters: Available for a $25 fee – great for lawn watering!
For Hillsborough County, Florida Customers:
- Leak Adjustments: Request adjustments for unexpected leaks
- Water Bill Calculator: Estimate your water usage costs
- Irrigation Calculator: Optimize your lawn watering schedule
- Water Resources Pay Plans: Payment assistance options
Frequently Asked Questions
What should I do if my water service is interrupted?
For Hillsboro, WI residents:
- If you believe your water lateral is frozen, call (608) 489-2521 or (608) 489-3388 immediately
For Hillsborough County, FL residents:
- If service is interrupted for non-payment, services won’t be restored until the next business day after full payment
How do I report a water leak or sewer backup?
Hillsboro, WI residents should report all sewer backups to the utility immediately at (608) 489-3388.
Hillsborough County, FL residents can contact customer service at (813) 307-1000 for assistance.
What if I’m moving or need to start/stop service?
Both utilities require advance notice to start or stop service. Contact your local office:
- Hillsboro, WI: (608) 489-2521
- Hillsborough County, FL: (813) 307-1000
Need Additional Help?
If you’re still having trouble with your water bill, don’t hesitate to reach out directly to your local water utility:
Hillsboro, Wisconsin Contact Info:
- Phone: (608) 489-2521
- Email: [email protected]
- Address: 123 Mechanic St, Hillsboro, WI 54634
Hillsborough County, Florida Contact Info:
- Department: Water Resources
- Email: [email protected]
- Phone: (813) 307-1000
Conclusion
Paying your Hillsboro water bill doesn’t have to be complicated! Whether you prefer online convenience, phone payments, or the traditional mail-in method, both utilities offer multiple options to fit your lifestyle.
I recommend setting up online payments if possible – it’s the easiest way to track your water usage, pay on time, and avoid those pesky late fees. But whatever method you choose, just make sure you keep track of those due dates!
Until next time, stay hydrated and keep those bills paid on time!
Pay online, in-person, by phone, or by mail New Process for Final Notices
Effective Oct. 1, 2024, Hillsborough County Water Resources will no longer hand-deliver final notices for unpaid bills to customers. Instead, customers will receive a final notice postcard through the U.S. Mail.
If payment is not made on time, your water service may be interrupted. To restore service, you must pay the full amount owed, including any service fees. Once payment is received, services will be restored on the next business day.
What you need to know to pay or view your bill online. You can also pay by phone, mail or in-person.
- If you received a two-month bill or a discontinue notice, please use our 24/7 automated pay-by-phone or online service
- If your account is interrupted for non-payment, services will not be restored until the next working day after your full payment is received
- All payments that post after the due date on the bill may require additional collection processes and result in a deposit increase review
- Do not pay water restriction violations online or by phone
- To pay water restriction violations, use the envelope provided with the citation, or pay in person at our Brandon Customer Service Center
We offer multiple ways to pay your bill.
- View your bill by logging into your online account
- Login ID is your account number
- To create a password and set up a secured online access profile, we recommend that you review our User Help Guide to more accurately and easily view or pay your water/wastewater bill
- Payment methods:
- Credit/debit card (Visa, Master Card, Discover and American Express)
- ACH one time withdrawal
- Sign up for recurring autopay services
- Available 24/7
- Call (813) 307-1000
- Payment methods:
- Credit/debit card (Visa, Master Card, Discover and American Express)
- ACH one time withdrawal
- Available 24/7
Send payment to: Hillsborough County Water Resources Department P.O. Box 89637 Tampa, FL 33689
- Payment methods:
- Check
- Money order
- To avoid late fees, please send 5 to 10 days prior to the due date to allow enough time for processing
Please do not mail payments to any of the locations listed below.
Brandon Customer Service Center – 332 N. Falkenburg Rd. in Tampa
- Monday through Friday, 8 AM to 5 PM
- Bill pay kiosk in the lobby
- Available 24/7
- Payment Drop Box
- Bill pay kiosk at the drive-up window
Jimmie B. Keel Library – 2902 W. Bearss Ave. in Tampa
- Bill pay kiosk in the front of the building in the drive-up book return area
South Shore Library – 15816 Beth Shields Way in Ruskin
Hillsborough County Center – 601 E. Kennedy Blvd in Tampa
Pay at any Florida Amscot location
- Payments made by 8 PM will post to your account at 8 AM the next business day
- Payment method:
- Cash
- Only Florida AMSCOT locations are authorized payment locations outside of the “Pay in Person” centers listed above. Payments dropped off at any other locations are not processed or posted to your account immediately and may result in payment posting delays and/or cause interruption of services.
