When you move to a new home in Biloxi, youll most likely already have running water, but youll still need to set up water service with the City Of Biloxi Water. Luckily, Biloxi has made it pretty simple with the following online form. Starting service generally takes just two business days.
When you move out of a home in Biloxi, youll need to stop your water service with the City Of Biloxi Water, so you dont keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.
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Are you tired of rushing to city hall at the last minute to pay your Biloxi water bill? Maybe you’ve faced those annoying late fees or just wish there was an easier way to manage this monthly expense? I totally get it – nobody wants to spend their precious time figuring out complicated billing systems!
As a longtime Biloxi resident myself, I’ve navigated the city’s water payment options for years and decided to create this comprehensive guide to make your life simpler. Whether you prefer paying online, over the phone, or sticking with traditional methods, I’ve got you covered with everything you need to know about handling your Biloxi water bill.
Understanding Your Biloxi Water Service Provider
Before diving into payment methods, it’s important to know which water service provider serves your area in Biloxi. The city actually has multiple water providers
- City Of Biloxi Water (main provider)
- City Of Biloxi Water – North
- Waveland Utilities
This guide focuses primarily on City Of Biloxi Water, which serves approximately 24,053 residents. Established in 1838, the City of Biloxi Water System gets its water from groundwater sources, mainly wells in the Pascagoula, Graham Ferry, and Miocene Series Aquifers.
Contact Information for Biloxi Water Department
If you need to reach the water department directly here’s their contact info
Main Customer Service:
- Address: 214 A Delauney Street, Biloxi, Mississippi 39530
- Phone: 228-435-6236 (or 228-435-6240 alternate number)
- Email: [email protected]
- Emergency (24 hours): 228-392-0641
You can also reach the City Citizen Service Representative, Craig Ross, at the City of Biloxi Public Works Department: 228-435-6271.
Ways to Pay Your Biloxi Water Bill
Now for the part you’ve been waiting for – all the different ways to pay your water bill in Biloxi!
1. Online Payment Portal
The easiest and most convenient way to pay your Biloxi water bill is through the online portal:
- Visit the Biloxi municipal self-service website at https://biloxi.munisselfservice.com/citizens/UtilityBilling/Default.aspx
- You’ll need:
- Your Account Number
- Your Customer ID (both found on your water bill)
- Enter these details and click “Search”
- Follow the prompts to complete your payment
Important Note: A convenience fee will be added when paying by credit card or e-check. Your payment will be processed by Xpress-pay, a division of Systems East, Inc. Keep in mind that convenience fees are non-refundable.
Warning: When paying by e-check, be extremely careful entering your bank account and routing numbers. Incorrect numbers will result in a $30.00 returned check fee!
2. Pay By Phone
Don’t like online payments? No problem! You can pay your bill by calling the water department directly at 228-435-6240. Have your account information ready when you call.
3. Pay In Person
If you prefer the traditional approach or need to pay with cash, you can visit:
City of Biloxi Water Department
214 A Delauney Street
Biloxi, Mississippi 39530
Office hours are typically Monday through Friday, 8:00 AM to 5:00 PM, but I recommend calling ahead to confirm, especially around holidays.
4. Mail Your Payment
You can also mail your payment to:
City of Biloxi Water Department
P.O. Box 429
Biloxi, MS 39533
Make sure to include your account number on your check or money order and allow 5-7 business days for processing to avoid late fees!
Setting Up an Online Account
If you’re a regular online bill-payer, you might want to create an account on the City Of Biloxi Water website. This lets you:
- Save your payment information
- View billing history
- Set up automatic payments
- Receive email notifications
To create an account:
- Go to the City Of Biloxi Water website
- Click “create an account”
- Follow the prompts to register with your email and account information
Understanding Your Water Bill
Your Biloxi water bill typically includes charges for:
- Water usage
- Sewer services
- Garbage collection (in some areas)
- Any applicable taxes or fees
Bills are generally sent monthly, and payment is due within 20 days of the billing date. Late payments may incur additional fees.
Starting or Stopping Water Service
Starting Service
Moving to Biloxi? You’ll need to set up water service:
- Fill out the Start Service Form on the City Of Biloxi Water website
- Service typically starts within two business days
- You may need to pay a deposit depending on your credit history
Stopping Service
Moving out? Don’t forget to stop your service:
- Complete the Stop Service Form on the City Of Biloxi Water website
- Allow two business days for processing
- Provide a forwarding address for your final bill
Troubleshooting Common Bill Payment Issues
“My Bill Seems Too High!”
If your bill suddenly increases, it might be due to:
- A water leak on your property
- Increased usage (new pool, garden watering, etc.)
- Rate changes (which should be communicated in advance)
Contact the water department at 228-435-6236 to discuss any unusual charges.
Payment Not Processing Online
If you’re having trouble with online payments:
- Check that you’re entering the correct account and customer numbers
- Ensure your payment method is valid and has sufficient funds
- Try clearing your browser cache or using a different browser
- Call the water department directly if problems persist
Late Fees and Disconnection
Missing a payment deadline can result in:
- Late fees added to your next bill
- Potential disconnection of service for severe delinquency
- Reconnection fees if service is discontinued
To avoid these headaches, consider setting up automatic payments or calendar reminders!
Water Conservation Tips to Lower Your Bill
Want to save money on your water bill? Here are some simple tips:
- Fix leaky faucets and toilets promptly (a dripping faucet can waste 3,000+ gallons per year!)
- Install water-efficient fixtures and appliances
- Run dishwashers and washing machines only with full loads
- Water your lawn and garden in the early morning or evening to reduce evaporation
- Collect rainwater for outdoor watering needs
Frequently Asked Questions
Q: How often will I receive my water bill?
A: Bills are typically sent monthly.
Q: Can I pay multiple months in advance?
A: Yes, you can pay ahead on your account, which will create a credit balance.
Q: What happens if I don’t receive my bill?
A: Non-receipt of a bill doesn’t exempt you from payment responsibility. If you don’t receive your bill, contact the water department.
Q: Are there assistance programs for low-income residents?
A: Contact the water department directly to inquire about available assistance programs.
Q: Can someone else pay my bill for me?
A: Yes, anyone can pay your bill as long as they have your account number and customer ID.
Water Quality Information
The City of Biloxi is required by the EPA under the Safe Drinking Water Act to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. You can find the most recent report on the City Of Biloxi Water website.
If you have concerns about water quality, you can contact the water department or visit the Water Quality page on the city’s website at https://biloxi.ms.us/residents/water-quality/.
Other Utilities in Biloxi
While we’re focusing on water bills, you might also need information about other utilities in Biloxi:
Cable TV, internet, phone:
- Sparklight: 228-374-5900
Electricity:
- Mississippi Power: 800-532-1502
- Coast Electric Power Association: 877-769-2372
Natural Gas:
- CenterPoint Energy Entex: 1-800-371-5417 (Customer Service)
- For gas leaks: 1-888-876-5786
Final Thoughts
Managing your Biloxi water bill doesn’t have to be a hassle! With multiple payment options available, you can choose what works best for your lifestyle. I personally find the online payment system to be the most convenient, despite the small convenience fee.
Remember to keep your account information handy, pay your bills promptly to avoid fees, and contact the water department if you have any questions or concerns. They’re there to help!
Have you found a particularly convenient way to manage your Biloxi water bills? Or maybe you’ve had an experience with customer service worth sharing? I’d love to hear about it! After all, we’re all in this together as Biloxi residents.
Stay hydrated and stress-free, neighbors!
Consumer Confidence Water Quality Reports
Under the authority of the Safe Drinking Water Act, the EPA requires City Of Biloxi Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way. You can find CCR report on the City Of Biloxi Water website.
Have a Question, Issue or Comment?
Main Customer Service Physical Address: 214 A Delauney Street Biloxi, Mississippi 39530 228-435-6236 [email protected]
Emergency (24 hours – broken water main or pipeline, etc.) 228-392-0641
