Are you tired of rushing to the utility office at the last minute? Or maybe you’ve forgotten to pay your water bill and faced those dreaded late fees? I’ve been there too! After moving to Boonville last year I had to figure out the utilities payment system and I want to share everything I’ve learned to make your life easier.
Whether you live in Boonville Indiana or Boonville, Missouri this complete guide will walk you through all your bill payment options. Let’s dive in!
Boonville, Indiana Utilities Payment Options
Boonville City Utilities in Indiana offers several convenient ways to pay your bill. Their office is located at 135 South Second Street (on the SW corner of 2nd and Locust Street) and is open Monday through Friday from 8:00 AM to 5:00 PM, though they close for lunch between noon and 1:00 PM.
In-Person Payment Methods
If you prefer the traditional approach you can pay your bill through
- Walk-In Service: Visit the utility office during business hours
- Drive-Thru Window: Perfect for when you’re in a hurry
- Front Door Drop Box: Available for after-hours payments
Remote Payment Options
Don’t have time to visit the office? No problem! You can also:
- Email: Contact [email protected]
- Phone: Call (812) 897-1230 during office hours
- Fax: Send payment information to (812) 897-6545
For emergencies related to water or sewer issues after regular business hours, you can call their emergency number: 812-474-7682.
Boonville, Missouri Utilities Payment Options
The payment system in Boonville, Missouri offers even more ways to manage your utility bills. Their Water Billing Office is located at 1200 Locust Street and operates Monday through Friday from 8:00 AM to 4:30 PM.
Online Bill Pay
Missouri residents can take advantage of the city’s customer portal for 24/7 account access. Here’s how to get started:
- Visit the BS&A Software Online Payment System
- Click “Currently Not Signed In” in the top right corner
- Select “Register” and create a new account
- Check your email for an activation link (you have 15 minutes to click it)
- Sign in with your new username and password
- Navigate to “My Account” and click “Search” to find your property
- Enter the PIN number from your water bill when prompted
Once registered, you can:
- View account details
- Check transaction history
- See invoice amounts due
- Manage payment preferences
- Monitor water consumption
- Handle multiple accounts
- Schedule future payments
- Sign up for auto-pay
The system accepts MasterCard, Visa, and Discover cards with no transaction fees.
Phone Payment System
Don’t wanna use the website? No worries! Call their automated payment system at 660-869-5313 for 24/7 access to your account.
Traditional Payment Methods
If you prefer, you can still pay in person at the Water Billing Office using:
- Cash
- Check
- Money Order
- Debit/Credit Card
Just remember that they no longer take phone payments directly through the Water Billing Office – you’ll need to use the automated system instead.
Automatic Bank Draft
If you’ve already set up automatic payments through their Bank Draft System, they’ll continue to debit your account on the due date each month. If you’d like to set this up, you’ll need to:
- Complete the ACH Form
- Submit the form with a voided check to the Water Billing Office
Important Things to Know About Your Utility Bill
Water Leak Awareness
Did you know that even a small leak can significantly impact your water bill? Check out these eye-opening stats:
| Leak Size | Gallons Per Day | Gallons Per Month | Cubic Feet per Quarter |
|---|---|---|---|
| A dripping leak | 15 gallons | 450 gallons | 180 Cubic Feet |
| A 1/32 in. leak | 264 gallons | 7,920 gallons | 3,168 Cubic Feet |
| A 1/16 in. leak | 943 gallons | 28,300 gallons | 11,319 Cubic Feet |
| A 1/8 in. leak | 3,806 gallons | 114,200 gallons | 45,681 Cubic Feet |
| A 1/4 in. leak | 15,226 gallons | 456,800 gallons | 182,721 Cubic Feet |
| A 1/2 in. leak | 60,900 gallons | 1,827,000 gallons | 730,800 Cubic Feet |
I was shocked when I saw these numbers! Even a tiny dripping faucet can waste 450 gallons a month – that’s crazy! Make sure to fix those leaks ASAP.
Disconnection Information
If your service gets disconnected for non-payment in Boonville, Missouri, here’s what you need to know:
- Disconnection fees CAN be paid online or through the automated phone system
- After payment, contact the Water Billing Office at 660-882-5479 to confirm
- Full or partial payments made ON the day of disconnection may not prevent disconnection
- Online payments alone won’t automatically reconnect your service
- There may be additional fees not reflected in your customer portal
It’s super important to note that payments made on the same day as scheduled disconnection might not prevent it from happening. Always call to confirm your payment status if you’re cutting it close.
Troubleshooting & Special Circumstances
Need Help With Your Bill?
If you’re struggling to pay your utility bill, both cities offer assistance. For Boonville, Missouri residents, contact the Water Billing Clerk:
- Email: [email protected]
- Phone: 660-882-5479
When reaching out, always include your:
- Account Number
- Account Holder’s Name
- Service Address
- Phone Number
If you don’t get a response within one business day, follow up with a phone call.
Frequently Asked Questions
Q: Do I need multiple sign-ins if I have more than one account?
A: No! In Boonville, MO, customers can add and manage multiple accounts through the Favorites tab. However, each account must be paid separately.
Q: Who can make online credit card payments?
A: Only existing utility accounts can pay online. New customer deposits must be paid in person at the Water Billing Office.
Q: Does the customer portal immediately show late fees?
A: Not always. The portal might not immediately reflect applied late fees, so refer to your actual bill for the due date. Late/penalty fees are added after your due date.
Holiday Closures
Both utility offices observe holidays when they’re closed. The Boonville, Missouri office is closed for:
- New Year’s Day
- Martin Luther King Jr.’s Birthday
- President’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Day
Important Updates for Boonville, Missouri Residents
If you live in Boonville, MO, here are some upcoming dates and changes to be aware of:
Sanitation Quarterly Bulk Pickup Dates:
- October 6-10, 2025: One Item Bulk Pick Up
- January 5-9, 2026: One Item Bulk Pick Up
- April 6-10, 2026: Spring Clean Up
- July 6-10, 2026: One Item Bulk Pick Up
- October 5-9, 2026: One Item Bulk Pick Up
Set out large items with your roll cart on your regular trash day, keeping them at least three feet apart.
Transfer Station Hours:
Effective August 3, 2024, the Transfer Station will only be open on the first Saturday of each month from 7:30 AM to 12:00 noon. It’s closed on Saturdays in December, January, and February.
As of November 1, 2024, everyone using the Transfer Station must wear a hard hat and safety vest. If you don’t have them, you’ll need to purchase them (hard hat: $12, safety vest: $5) plus your regular tonnage fee.
Yard Waste Disposal:
Starting July 6, 2025, plastic bags with yard waste will NO LONGER be picked up or allowed at the City’s Yard Waste Site. All yard waste MUST be placed in compostable paper bags.
My Personal Experience
When I first moved to Boonville, I was honestly a bit confused about the utility payment system. I missed a payment deadline because I didn’t realize there were so many options available! Now, I use the online portal for Missouri residents and have set up auto-pay so I never miss a payment.
One time, I had a small water leak in my bathroom that I ignored for weeks – big mistake! My water bill nearly doubled that month. The leak chart really put things into perspective for me, and I now make fixing leaks a priority, no matter how small they seem.
Conclusion
Managing your Boonville utilities bill doesn’t have to be stressful. Both cities offer plenty of convenient payment options to fit your lifestyle and preferences. Whether you prefer traditional in-person payments or the convenience of online services, there’s something for everyone.
Remember to keep an eye on potential water leaks, mark payment due dates on your calendar, and know who to contact if you need assistance. Being proactive about your utility bills can save you money and hassle in the long run.
P.S. If you’re new to town like I was, don’t hesitate to call the utility office with questions. The staff is super helpful and will guide you through the process.
SANITATION QUARTERLY BULK PICKUP DATES:
Set out the large item for pick up with your roll cart on your regular trash day. Keep the large bulk item at least three feet from the roll cart to allow for the truck to pick up the roll cart.
January 6-10, 2025 One Item Bulk Pick Up
April 7-11, 2025 Spring Clean Up
July 7-11, 2025 One Item Bulk Pick Up
October 6-10, 2025 One Item Bulk Pick Up
Effective August 3, 2024, the Transfer Station will only be open on the First Saturday of Each Month from 7:30 a.m. to 12:00 noon. The Transfer Station is closed on Saturdays in December, January, and February.
Effective November 1, 2024, WM has required that everyone utilizing the Transfer Station will be required to wear a hard hat and safety vest. If you do not have one, you will be required to purchase their hard hat ($12) and safety vest ($5) as an extra charge, plus your tonnage (dumping) fee. If you have any questions or concerns, please direct those to Jerod Jobson at (660)415-9382 or email him at [email protected].
Welcome to Boonville Missouri Water Billing Register with Pin Number Included on the Water Bill
Have access to your account or make a payment 24 hours a day, 365 days a year with our new customer portal. We encourage you to become a registered user and take advantage of the convenient customer portal this site has to offer. You will be going to a Third Party Web Page through BS&A Software.
This is a secure website to access, pay, and manage your City of Boonville Account. Once registered and your accounts have been created, you will need to enter your PIN NUMBER that is included on your water bill to access your property and then you will have quick, easy, and free access to your utility account details at any time, including consumption, and payment history. You will need your address, the PIN NUMBER included on your water bill, and your email address to register an online account. You are now ready to register and pay your utility bill.
