KUBRA PRIVACY NOTICE Last updated: September 27, 2023 KUBRA (“we”, “our” or “us”) offers customer experience management solutions to Service Providers in various industries such as utilities, government entities, and insurance providers. Depending on the setup of the Service Provider that uses KUBRA’s services, KUBRA’s solution may include functions such as the ability to view and pay bills online or through a mobile app, receive and configure notifications, as well as other related functions (collectively the “KUBRA Services”). This Privacy Notice (the “Notice”) describes how we handle personal information such as your email, bank account number, bank card number, credit or debit card number, address, name, home or work address or telephone number that may be collected in connection with the operation of the KUBRA Services. KUBRA may also collect anonymous demographic information, which is not unique to you such as your ZIP code, age, gender, preferences, interests, and favorites. This Notice applies only to information that KUBRA obtains through the KUBRA Services and describes how we can use the information we obtain and with whom we may share it. KUBRA does not sell any personal information to third parties. This Notice does not describe the privacy practices of the utilities, insurance companies, government agencies and other service providers which use the KUBRA Services as a payment platform (collectively, the “Service Providers”). WHAT INFORMATION WE OBTAIN We obtain different types of information, including personal information, through the KUBRA Services. This information may be provided by you, such as when you create an account, it may be automatically collected from your browser or mobile device using technologies such as cookies, or it may be obtained from other sources. Information you provide: We obtain information you provide in relation to your use of the KUBRA Services, including when you make a payment. This may include:
Are you tired of forgetting to pay your Central Hudson bill until the last minute? Maybe you’re constantly on the go and need a quicker way to handle your utility payments. I’ve been there too! After years of helping customers navigate their payment options, I’ve put together this comprehensive guide to Central Hudson phone bill payments that will save you time and headaches.
Why Pay Your Central Hudson Bill by Phone?
Let’s be honest – life gets busy. Between work, family, and everything else on your plate, remembering to pay bills on time can be challenging. Phone payments offer a convenient solution when:
- You’re away from home
- You don’t have internet access
- You prefer speaking with a representative
- You need to make a last-minute payment
As a customer service specialist who’s worked with utility companies for over 8 years, I can tell you that phone payments remain one of the most popular methods, especially for customers who aren’t tech-savvy or prefer the human touch.
Central Hudson Phone Payment Options
Central Hudson offers several ways to pay your bill by phone, Let’s break them down
Option 1: Direct Phone Payment via Central Hudson
The most straightforward method is calling Central Hudson’s customer service directly at 845-452-2700. This number appears prominently on both your paper bills and on the KUBRA EZ-PAY payment center.
When you call this number you’ll need
- Your NEW Central Hudson account number
- A payment method (credit card, debit card, or bank account information)
The automated system will guide you through the payment process, or you can request to speak with a representative if you need assistance.
Option 2: KUBRA EZ-PAY Phone Payments
Central Hudson partners with KUBRA for their EZ-PAY payment system. This service allows you to make payments quickly, even if you don’t have your account set up online.
To use KUBRA EZ-PAY by phone, you’ll need:
- Your NEW Central Hudson account number (issued after Sept. 1, 2021)
- Your preferred payment method
KUBRA accepts:
- Bank accounts
- Credit/debit cards
- Apple Pay
- Google Pay
Important Note: If you’re using a payment service like this, remember that a service fee may apply for some payment types. These fees typically range from $1.50 to $3.95 depending on your payment method.
Step-by-Step Guide to Making a Phone Payment
Let me walk you through exactly how to pay your Central Hudson bill by phone:
-
Gather Your Information – Have your NEW Central Hudson account number ready (remember, this is the account number issued after September 1, 2021)
-
Call the Number – Dial 845-452-2700 to reach Central Hudson’s payment system
-
Navigate the Menu – Listen carefully to the automated options and select the payment option
-
Account Verification – Enter or speak your account number when prompted
-
Payment Amount – Confirm the amount due or enter a custom payment amount
-
Payment Method – Choose your payment method (credit card, checking account, etc.)
-
Enter Payment Details – Provide your card number or bank account information
-
Confirmation – Write down your confirmation number for your records
The entire process usually takes less than 5 minutes. I recommend keeping a pen and paper handy to jot down your confirmation number.
Common Questions About Central Hudson Phone Payments
Do I need to create an account to pay by phone?
No! That’s one of the benefits of phone payments. Unlike online payments which may require registration, phone payments can be made without creating an account. You just need your Central Hudson account number.
Are there fees for paying by phone?
Yes, there may be convenience fees associated with phone payments, especially when using credit or debit cards. These fees typically range from $1.50-$3.95 per transaction. Bank account payments (also called e-checks) sometimes have lower fees or no fees.
When will my payment be processed?
Phone payments are typically processed on the same business day if made before 5:00 PM. However, it may take 1-3 business days for the payment to be reflected in your account. For this reason, Central Hudson recommends making payments at least 4 business days before your due date.
What if I don’t have my account number?
If you don’t have your NEW Central Hudson account number (issued after Sept. 1, 2021), you should:
- Check a recent bill
- Log into your online account at www.Cenhud.com
- Call customer service at 845-452-2700 and verify your identity to retrieve your account number
Alternative Payment Methods
While phone payments are convenient, Central Hudson offers several other ways to pay your bill:
| Payment Method | Pros | Cons |
|---|---|---|
| Online at Cenhud.com | 24/7 access, payment history tracking | Requires internet access |
| Mobile App | Pay on the go, set up alerts | Requires smartphone |
| No electronic requirements | Takes longer, requires postage | |
| In-Person | Cash payments accepted | Limited hours, travel required |
| Auto-Pay | Never forget a payment | Less control over payment timing |
I’ve personally found that setting up alerts on my calendar combined with phone payments works best when I’m traveling. The flexibility to pay from anywhere has saved me from late fees more than once!
Tips to Make Phone Payments Even Easier
After years of helping folks with their utility payments, I’ve gathered some pro tips:
-
Save the number in your contacts – Label it “Central Hudson Payment” so you can find it quickly
-
Keep your account number in a secure note on your phone (but never store payment information this way)
-
Call during off-peak hours – Early morning or late evening typically have shorter wait times
-
Consider the Good Neighbor Fund – When making payments, you can choose to add $1-$10 to contribute to Central Hudson’s Good Neighbor Fund, which helps those in need with their utility bills
-
Set calendar reminders a week before your due date
What to Do If You’re Having Trouble Paying
We all face financial challenges sometimes. If you’re struggling to pay your Central Hudson bill, they offer several assistance programs:
- Payment arrangements – Spread your balance over multiple payments
- Budget billing – Evens out seasonal highs and lows into consistent monthly payments
- HEAP (Home Energy Assistance Program) – Government assistance for qualifying low-income households
- Good Neighbor Fund – Emergency assistance fund
To access these programs, call 845-452-2700 and select the customer assistance option.
Final Thoughts
Paying your Central Hudson bill by phone is one of the quickest ways to ensure your service stays connected, especially when you’re in a time crunch. While there might be small convenience fees, the peace of mind knowing your payment is processed can be well worth it.
I’ve personally found that keeping multiple payment methods available – including phone payments – gives me the flexibility I need with my busy schedule. Whether you’re tech-savvy or prefer traditional methods, Central Hudson’s phone payment system provides a reliable option for all customers.
Remember that your payment isn’t considered received until the day it actually reaches Central Hudson, not the day you authorize it. This is why they recommend making payments at least 4 business days before the due date to avoid any late fees or service interruptions.
Have you tried paying your Central Hudson bill by phone? What was your experience like? I’d love to hear your thoughts and answer any questions you might have about making utility payments easier and more convenient.
Disclaimer: Payment options and fees may change over time. This information was last updated in October 2025. Always verify current payment methods and fees directly with Central Hudson by visiting www.Cenhud.com or calling 845-452-2700.
