How to Pay Your City of Clearwater Water Bill: Complete Guide 2025

Are you struggling to figure out how to pay your Clearwater water bill? Don’t worry – I’ve been there too! Last month, I almost forgot to pay mine until the last minute and had to scramble to figure out the payment options. To save you from the same stress, I’ve put together this comprehensive guide with all the payment methods for City of Clearwater utility bills.

Recent Updates to Clearwater Utility Services (October 2025)

Before diving into payment options, there’s some important news if you’re planning to visit the Municipal Services Building in person:

The Municipal Services Building at 100 S. Myrtle Ave is reopening on October 20, 2025!

After being closed for renovations, both the building and the convenient customer-service drive-thru will reopen to the public. This means you’ll soon have more options for paying your water bill in person.

In the meantime, here’s what you need to know about the temporary changes to Utility Customer Service hours:

• Friday, Oct. 10: The Contact Center closed at 3 p.m. (though the cashier remained open at CGS Energy)
• Friday, Oct. 17: The Cashier Office will close at 2 p.m.
• Beginning Monday, Oct. 20: In-person payments return to 100 S. Myrtle Ave, and the drive-thru reopens

Until October 17th, you can pay your bill in person at CGS Energy, located at 777 Maple St. Their hours are Monday through Friday, 8 am to 5 p.m., with a daily closure from 12 30 p.m. to 1 30 p.m. Just note that there’s no drive-up option at this temporary location.

Online Payment Options for Clearwater Water Bills

The easiest way to pay your Clearwater water bill is online The city offers several convenient options

1. One-Time Online Payment (No Account Required)

If you just want to make a quick payment without creating an account:

1. Visit MyClearwater.com/Pay-My-Bill
2. Click on “Pay Online With One-Time Login”
3. Enter your account number
4. Follow the prompts to complete your payment

This is perfect if you’re in a hurry or don’t pay bills online regularly.

2. Register for an Online Account

For those who prefer to manage their accounts online regularly:

1. Go to MyClearwater.com/Pay-My-Bill
2. Click “Pay Online By Signing In”
3. If you don’t have an account yet, create one with your email and password
4. Once registered, you can view bills, payment history, and make payments

I personally prefer this method because I can track my water usage over time and spot any unusual changes that might indicate a leak.

Phone, Text and Other Remote Payment Options

Don’t have access to a computer? No problem! You can still pay your Clearwater water bill through these methods:

Phone Payments

Call (727) 562-4600 to speak with a customer service representative about paying your bill. Their hours are 8 a.m. to 5 p.m., with a daily closure from 12:30 p.m. to 1:30 p.m.

Automatic Bank Payments

You can set up automatic payments directly from your bank account. This is super convenient – I set this up last year and haven’t worried about a late payment since! To enroll:

1. Visit the “Additional Payment Options & Service Orders” section on the payment portal
2. Look for “Get Payments Deducted from Bank Account”
3. Follow the instructions to link your bank account

Amscot Payments

The city website mentions you can pay at Amscot locations, which is handy if you prefer to pay in cash but can’t make it to the city offices.

In-Person Payment Options

If you prefer to pay in person or need assistance with your bill, here are your options:

Current Temporary Location (until Oct. 17, 2025)

CGS Energy

• Address: 777 Maple St.
• Hours: Monday-Friday, 8 a.m. to 5 p.m. (closed 12:30-1:30 p.m. daily)
• Note: No drive-thru available at this location

After October 20, 2025

Municipal Services Building

• Address: 100 S. Myrtle Ave.
• Hours: Monday-Friday, 8 a.m. to 5 p.m. (closed 12:30-1:30 p.m. daily)
• Customer service assistance in the lobby: 8 a.m. to 4 p.m.
• Drive-thru payment option available

Additional Services for Utility Customers

Beyond just paying your bill, the City of Clearwater offers several other useful services:

Paperless Billing

Save paper and get your bills faster by signing up for paperless billing. You’ll receive an email when your bill is ready to view online.

To enroll:

1. Go to the “Additional Payment Options & Service Orders” page
2. Look for “Sign Up for Paperless Billing”

Leak Detection and Repair

High water bill? It might be due to a leak. The city provides resources to help:

1. Visit “Find and Fix Leaks at Home” on the utility services page
2. Follow their guidance to identify and address common household leaks

When my water bill suddenly doubled last summer, I discovered my toilet was silently leaking. After a simple repair, my bill went back to normal!

Special Assistance Programs

If you’re having trouble paying your water bill, Clearwater offers several assistance programs:

1. 62 Plus Program

For residents aged 62 and older who meet certain criteria.

2. We Care Fund

This program helps residents facing temporary financial hardships.

The city also partners with various community organizations that can provide utility bill assistance:

• St. Vincent De Paul Society
• Salvation Army Social Services
• Episcopal Church of the Good Shepherd
• First United Methodist Church
• Safety Harbor Neighborhood Family Center
• Tampa Bay Cares (211)
• Low Income Home Energy Assistance Program (LIHEAP)
• Catholic Charities
• Metropolitan Ministries
• Hope Villages of America

Contact information for these organizations is available on the city’s payment portal.

How to Resolve Billing Issues

If you notice an error on your water bill or have questions, here’s how to get help:

1. Email Customer Service

Send an email to [email protected] with your:

• Account number
• Address
• Phone number
• Description of the issue

2. Report Online

Use Clearwater Connect to report billing concerns. Options include:

• Billing Inquiries and Payments
• Disconnect Service
• Miscellaneous Service Inquiry

3. Speak with a Representative

Call (727) 562-4600 during business hours to speak directly with someone about your bill.

Understanding Your Clearwater Water Bill

Sometimes the hardest part isn’t paying the bill – it’s understanding what you’re actually paying for! The city provides resources to help you interpret your bill:

Visit “How To Read Your Clearwater Water or Gas Utility Bill” on the payment portal for a breakdown of the various charges and fees.

Typical components include:

• Base charges
• Usage charges (tiered rates based on consumption)
• Sewer fees
• Stormwater fees
• Solid waste fees (if applicable)
• Taxes and other assessments

Tips to Reduce Your Water Bill

Nobody likes paying more than necessary for utilities. Here are some ways I’ve managed to keep my water bill under control:

1. Fix leaks promptly – Even small leaks can waste thousands of gallons over time
2. Install water-efficient fixtures – Low-flow showerheads and toilets make a big difference
3. Water your lawn wisely – Follow Clearwater’s watering restrictions and water only when needed
4. Run full loads – Only run your dishwasher and washing machine when they’re full
5. Check for toilet leaks – Put food coloring in the tank; if it appears in the bowl without flushing, you have a leak

FAQ About Clearwater Water Bills

How often will I receive my water bill?

Clearwater utility bills are typically issued monthly.

What happens if I miss a payment?

Late fees may be applied, and extended non-payment could result in service disconnection. If you’re having trouble paying, contact customer service to discuss payment arrangements.

Can I get an extension on my bill payment?

Yes, in certain circumstances. Contact Utility Customer Service at (727) 562-4600 to discuss your situation.

How do I start or stop water service when moving?

You can manage service requests online through the city’s website or by contacting customer service directly.

What should I do if my bill seems unusually high?

First, check for leaks in your home. If you can’t find any issues, contact customer service to request an investigation.

Final Thoughts

Paying your City of Clearwater water bill doesn’t have to be complicated. With so many payment options available – online, by phone, in person, or even automatic payments – you can choose the method that works best for your lifestyle.

Remember that the Municipal Services Building will reopen on October 20, 2025, restoring the convenient drive-thru payment option. Until then, you can pay in person at CGS Energy or use any of the remote payment methods.

I’ve found the online payment system to be the most convenient option, especially with paperless billing. It takes just a few minutes each month, and I never have to worry about missing a payment deadline.