Georgetown Utility Systems (GUS) has launched a new online billing portal that provides residents a way to manage usage and payments more effectively. Customers can now log on to our new customer self service portal, by clicking here, to pay their bill, track and compare usage, and receive timely information and updates. By creating an account, users can sign up to receive billing and service notifications and set up auto pay by debit/credit card or bank draft. Customer are ensured peace of mind knowing that their sensitive payment information is protected by the most stringent Payment Card Industry (PCI) requirements.
Future plans for the service include tailored products for water conservation programs, expanded smartphone technology capabilities such as outage notifications, bill and payment alerts, and bill pay options.
Have you been wondering how to pay your City of Georgetown bills without the hassle of waiting in long lines? We’ve put together this comprehensive guide to help you navigate all the payment options available for Georgetown residents. Whether you prefer paying online by phone or in person, we’ve got you covered with all the details you need!
Online Bill Payment Options for Georgetown, SC
The City of Georgetown South Carolina offers several convenient ways to pay your bills online. I personally find the online option super easy to use – it saves me so much time not having to drive downtown!
Through the official Georgetown, SC website (www.georgetownsc.gov), you can pay various bills including
- City Utilities
- Municipal Court Fines
- Business License
- Building and Planning Department Payments
- Miscellaneous Receivables (includes Retiree, Accommodations and Hospitality Tax, Misc. Water and Sewer, Pole Attachment, etc. payments)
To access these services, simply visit the “Pay My Bills” section under the “How Do I?” menu on the city website. The online system is available 24/7, which makes it super convinient for those of us who always remember our bills at midnight!
Browser Compatibility for Online Payments
When using the online payment system, it’s important to note that not all browsers are supported. For the best experience, you should use one of these recommended browsers:
- Google Chrome
- Mozilla Firefox
- Apple Safari
- Microsoft Edge
If you’re using an outdated browser, you might see a message saying “Sorry, your browser is not supported.” In this case, you’ll need to update your browser to the latest version or switch to one of the recommended browsers.
Need Assistance with Utility Expenses?
Sometimes life throws unexpected challenges our way, and paying utilities becomes difficult. If you’re struggling with utility expenses, Georgetown residents can contact Good Friends of Georgetown County, South Carolina for assistance. They provide valuable support to community members in need.
Additional Payment Methods
While online payment is convenient, we know some people prefer traditional methods. The City of Georgetown also accepts payments through these additional channels:
In-Person Payments
You can visit the Georgetown City Hall located at 1134 N. Fraser Street, Georgetown, SC 29440 during regular business hours to make payments in person. Many of my neighbors prefer this method because they like getting a receipt immediately and chatting with the friendly staff.
Payment by Phone
For those who prefer to pay by phone, you can call the city’s customer service line at 843-545-4001. Have your account information ready when you call to expedite the process.
Payment by Mail
If you prefer to send a check or money order, you can mail your payment to:
City of Georgetown
1134 N. Fraser Street
Georgetown, SC 29440
Make sure to include your account number on your check to ensure proper crediting of your payment!
Setting Up Auto-Pay
To avoid late payments, many residents (including me!) set up automatic payments for recurring bills. This service allows the city to automatically withdraw the amount due from your bank account or charge your credit card on the due date.
To set up auto-pay:
- Visit the city’s official website
- Navigate to the “Pay My Bills” section
- Select the type of bill you want to set up for auto-pay
- Follow the prompts to enter your payment information
- Confirm your enrollment in auto-pay
Understanding Your Bill
Sometimes the hardest part isn’t paying the bill – it’s understanding what you’re paying for! Georgetown utility bills include several components:
- Water usage charges
- Sewer service fees
- Electric utility charges (if applicable)
- Trash collection fees
- Special assessments or fees
If you have questions about any charges on your bill, don’t hesitate to contact the city’s customer service department for clarification. They’re usually very helpful in explaining the breakdown.
Payment Due Dates and Late Fees
It’s important to pay your city bills on time to avoid late fees and possible service interruptions. Typically, utility bills are due within 20 days of issuance. After that, a late fee may be applied to your account.
If you’re facing a temporary hardship, it’s best to contact the city before your bill becomes past due. In some cases, they might be able to work out a payment arrangement.
Seasonal Variations in Utility Bills
Many of us in Georgetown notice our utility bills fluctuate seasonally. During hot summer months, water usage often increases due to lawn watering, and electric bills climb because of air conditioning. Similarly, winter can bring higher heating costs.
To manage these seasonal variations:
- Consider enrolling in budget billing if available
- Implement energy and water conservation measures
- Regularly check for leaks or inefficiencies in your home systems
Moving? Don’t Forget to Transfer or Close Your Account
If you’re moving within Georgetown or leaving the area, remember to transfer or close your utility accounts. This should be done at least 3 business days before your moving date to ensure a smooth transition.
To transfer or close an account, you’ll need to:
- Contact customer service at 843-545-4001
- Provide your current account information
- Provide your new address (if transferring)
- Schedule a final meter reading
- Pay any remaining balance
Payment Security
When making online payments, security is always a concern. The City of Georgetown uses encryption technology to protect your personal and financial information. Still, it’s always good practice to:
- Verify you’re on the official city website before entering payment information
- Use a secure internet connection (not public Wi-Fi) when making payments
- Regularly check your bank statements for any unauthorized charges
- Keep copies of payment confirmations
COVID-19 Updates and Special Programs
During the COVID-19 pandemic, many municipalities, including Georgetown, implemented special programs to assist residents facing financial hardship. While some of these programs may have ended, it’s worth checking with the city if you’re experiencing difficulties to see what assistance might still be available.
Common Questions About Georgetown Bill Pay
Can I pay multiple bills at once?
Yes! The online payment system allows you to pay multiple bills in a single transaction, which is a real time-saver.
What payment methods are accepted online?
The system typically accepts major credit cards (Visa, MasterCard, Discover, American Express) as well as electronic checks.
Is there a fee for paying online?
Some online payment systems charge a convenience fee for processing credit card payments. Check the payment screen for any applicable fees before completing your transaction.
What if I didn’t receive my bill?
Non-receipt of a bill doesn’t excuse late payment. If you haven’t received your bill, contact customer service to get your balance information.
Can businesses use the same payment methods?
Yes, businesses can use the same payment methods, though some might prefer to set up direct bank transfers for larger, recurring payments.
Contact Information
For any questions about your bill or payment options, you can contact the City of Georgetown:
- Phone: 843-545-4001
- In person: 1134 N. Fraser Street, Georgetown, SC 29440
- Website: www.georgetownsc.gov
Conclusion
Paying your City of Georgetown bills doesn’t have to be complicated. With multiple payment options available, you can choose the method that works best for you. Online payments offer convenience and 24/7 accessibility, while traditional methods remain available for those who prefer them.
Remember to keep track of due dates and set up reminders to avoid late fees. If you’re having trouble paying your bills, reach out to the city or to Good Friends of Georgetown County for assistance.

More Ways to Pay
- One-time payments can be made through the new customer portal beginning on 8/6/2018. Click here for access.
- Customers will be issued a new account number that will need to be used to update their online bill payment account. This number can be found on your bill dated after 8/6/2018.
- If you are a current auto-pay customers – You will need to set up a new auto-pay account via the new portal after August 6, 2018. Click here for access.
- Available for after-hours, weekends and holiday payments
- Locations:
- 300 Industrial Ave. (Municipal Complex)
- 851 FM 970, Florence, TX (formerly Western District Office)
- Mail payments to Georgetown Utility Systems, PO BOX 200662, Dallas TX 75320
- Call us at (512) 930-3640, Monday through Friday 8 a.m. to 6 p.m. for assistance.
- Located at the Georgetown Municipal Complex, 300-Industrial Blvd, from 8 a.m. to 5 p.m., Monday through Friday.
Does your bank send us your utility bill payment? Please take a few minutes to verify the utility account number is the same account number on your bill payment sent from your bank. Not having the correct utility account number may delay or keep your payment from being posted.