Are you tired of scrambling to pay your Upland city bills at the last minute? Trust me, I’ve been there! As an Upland resident for years, I’ve figured out all the ins and outs of managing city payments efficiently Whether you’re dealing with water, trash, or other city services, this comprehensive guide will help you navigate the City of Upland bill pay system with ease
What Bills Do Upland Residents Need to Pay?
Before diving into payment methods, let’s clarify what bills Upland residents typically need to handle:
- Water & Sewer Bills: Managed directly by the City of Upland
- Trash & Recycling Services: Provided by Burrtec Waste Industries
- Animal Licenses: For pet owners in Upland
- Recreation Classes: Various programs for youth, adults, and seniors
- Building Permits: For construction and home improvement projects
How to Pay Your City of Upland Water & Sewer Bill
The City of Upland offers several convenient options for paying your water and sewer bill
Online Payment Portal
The easiest way to pay your water bill is through the city’s official online portal
- Visit the City of Upland website (www.uplandca.gov/pay-online)
- Click on “Click Here” under “To pay your City of Upland Water & Sewer Account”
- Enter your account information
- Follow the prompts to complete your payment
The online system accepts major credit cards and electronic checks. It’s available 24/7, which means no more rushing to city hall before closing time!
By Phone
If you prefer to pay by phone:
- Call the City of Upland Finance Department at (909) 931-4100
- Have your account number and payment information ready
- Follow the automated prompts to complete your payment
In Person
For those who prefer face-to-face transactions:
Location: City of Upland
460 N. Euclid Avenue
Upland, CA 91786
Hours: Monday – Thursday, 8:00 a.m. to 6:00 p.m.
By Mail
You can also mail your payment to:
City of Upland
460 N. Euclid Avenue
Upland, CA 91786
Remember to include your account number on your check!
How to Pay Your Burrtec Trash Bill in Upland
Unlike water bills, trash service in Upland is handled by Burrtec Waste Industries. Here’s how to pay:
Online Payment
- Go to the City of Upland website (www.uplandca.gov/pay-online)
- Click on “Click Here” under “To pay your Burrtec Trash Account”
- You’ll be redirected to Burrtec’s payment system
- Enter your account information and complete your payment
Alternatively, you can go directly to Burrtec’s website (www.burrtec.com/city/service-location/upland/).
By Phone
For Burrtec payments by phone:
- Residential Customer Service: (909) 931-4150
- Commercial/Industrial Services: (909) 949-0500
Other Burrtec Payment Options
Burrtec also accepts payments by mail or in person at their facilities. Check their website for the most current information.
Paying for Animal Licenses in Upland
If you’re a pet owner in Upland, you’ll need to keep your animal licenses current:
- Visit www.uplandca.gov/pay-online
- Click on “Click Here” under “To pay your Animal License Renewal”
- Complete the required information and submit payment
Animal licenses help ensure pets are properly vaccinated and can be returned if lost.
Recreation Class Payments
Upland offers various recreation programs for all ages:
Youth Programs
- Go to www.uplandca.gov/pay-online
- Click on “Click Here” under “To pay for Youth Recreation Classes & Activities”
- Browse available classes and register online
Adult Programs
Similar to youth programs, but select the “Adult Recreation Classes & Activities” option.
Senior Programs
For senior-specific activities, select the “Senior Recreation Classes & Activities” option.
Building Permit Payments
For construction projects in Upland:
- Visit www.uplandca.gov/pay-online
- Click on “Click Here” under “To apply and pay for a Building Permit”
- You’ll access the Citizen Self Service Portal
- Submit your application and payment online
Payment Schedule and Important Dates
Understanding when bills are due can help avoid late fees:
| Service | Typical Billing Cycle | Late Fee |
|---|---|---|
| Water & Sewer | Monthly | Applies after due date |
| Burrtec Trash | Varies (check bill) | Varies |
| Animal Licenses | Annual renewal | May vary |
| Recreation Classes | Per class/program | N/A |
Tips for Managing Your Upland City Bill Payments
After years of managing these bills myself, I’ve developed some helpful strategies:
- Set up autopay where available to avoid missed payments
- Create calendar reminders for bills that don’t offer autopay
- Keep digital copies of all receipts and confirmation numbers
- Update contact info with all service providers to ensure you receive bills
- Check for discounts – some services offer paperless billing discounts
- Bundle payments when possible to save on transaction fees
Holiday Service Schedules
It’s important to note that trash collection schedules in Upland are affected by holidays. According to Burrtec’s website, when a holiday falls on a weekday, service will be delayed by one day. The holidays observed include:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
There is no service interruption when holidays fall on weekends.
What If I Have Questions About My Bill?
For specific questions about your Upland utility bills:
Water & Sewer Bills
- Contact City of Upland Finance Department
- Phone: (909) 931-4100
- Hours: Monday-Thursday, 8:00 a.m. to 6:00 p.m.
Trash Services
- For residential services: (909) 931-4150
- For commercial/industrial services: (909) 949-0500
- Email: [email protected]
Special Assistance Programs
The City of Upland and Burrtec offer several assistance programs that may help residents with bill payments:
- Fee Waiver Programs: Burrtec offers fee waiver applications for qualifying residents
- Senior Discounts: Available for certain services
- Payment Plans: Contact the specific department to discuss options if you’re having difficulty making payments
My Personal Experience with Upland Bill Pay
When I first moved to Upland, I was honestly confused about which bills went where. I remember accidentally sending my water bill payment to Burrtec (facepalm moment!). After sorting that out and paying a late fee (ugh), I finally got organized with all my city payments.
The best decision I made was setting up online accounts for everything. Now, most of my payments are automatic, and I get email notifications when bills are ready. It’s saved me so much time and stress!
Common Issues and How to Resolve Them
“My payment didn’t go through!”
Double-check your account number and payment information. If the issue persists, contact customer service for the specific service.
“I didn’t receive my bill!”
Ensure your contact information is current. You can also check your account status online without waiting for a paper bill.
“I need to dispute a charge.”
Contact the appropriate department as soon as possible with documentation supporting your dispute.
“I’m moving to/from Upland.”
Make sure to set up service transfers or cancellations at least one week before your move date to avoid additional charges.
Final Thoughts
Managing your City of Upland bill payments doesn’t have to be complicated. With the variety of payment options available online, by phone, and in person, you can choose what works best for your lifestyle.
Remember to mark your calendar for payment due dates, especially for services that don’t offer automatic payments. And don’t hesitate to contact customer service if you have questions – they’re there to help!
By staying organized with your city bill payments, you’ll avoid late fees and service interruptions, giving you more time to enjoy everything Upland has to offer.
Frequently Asked Questions
Q: Can I pay all my Upland city bills in one place?
A: Unfortunately, no. Water/sewer bills are paid through the City of Upland, while trash service is handled by Burrtec. Each requires separate payments.
Q: Is there a fee for paying online?
A: Some services may charge a convenience fee for credit card payments. Check each payment portal for current fee information.
Q: What if I’m going out of town when my bill is due?
A: Consider setting up automatic payments or paying early before your trip to avoid late fees.
Q: Can I set up paperless billing for my Upland city services?
A: Yes, most services offer paperless billing options. Look for this option when setting up your online account.
Q: What forms of payment are accepted for in-person transactions?
A: Most in-person payment locations accept cash, checks, and credit/debit cards. It’s always best to call ahead to confirm.
Remember, staying on top of your city bills not only helps you avoid late fees but also ensures the continued smooth operation of essential services for you and your family. If you need additional assistance, don’t hesitate to reach out to the appropriate department!
For Owners & Tenants
Upland Municipal Code Section 13.12.080(C): Should charges for utility services become delinquent, the legal owner of the property will be notified, and it shall be the final responsibility of the property owner to remedy the delinquency unless otherwise prohibited by applicable law. If charges remain delinquent for 60 days, such charges shall constitute a lien against the lot or parcel of land within the City or outside the limits of the City, against which the charge was imposed and for which services were rendered. This lien will be placed upon the service address pursuant to UMC 13.34 and collected by addition to the county tax roll.
Water & Sewer Service
Start New Service
To start utility service in the City of Upland, please visit the Utility Billing Office inside City Hall located at: 460 N. Euclid Avenue Upland, CA 91786.
To Establish a New Account, the Following is Required:
- Service Address (property address and unit number if applicable)
- Name (first and last)
- Phone Number and Secondary Phone Number (if available)
- Drivers License Number and/or Passport Number
- Social Security Number and/or Federal Tax ID Number
- Proof of Ownership (Final Settlement Statement or Recorded Grant Deed)
- Deposit of $215.00 (or more depending on residence)
Payment and account information must be received before service is established.
All new services or cancellations take one business day to process. Please keep in mind, the City is closed every Friday, weekends and holidays.
The City of Upland accepts the following payment methods: cash, cashier’s check, money order and debit/credit cards (Visa, MasterCard, American Express and Discover).
