Let’s face it – nobody enjoys dealing with medical bills. They can be confusing, stressful, and sometimes overwhelming. If you’re a patient at a CRMC facility (Cookeville Regional Medical Center, Coffeyville Regional Medical Center, or Coffee Regional Medical Center), you might be wondering about the easiest way to pay your bill. I’ve been there myself, and I know how frustrating it can be to figure out the payment process.
In this guide, I’ll walk you through everything you need to know about CRMC bill pay options. Whether you prefer paying online, by phone, in person, or through mail, we’ve got you covered with simple, straightforward information.
Understanding Which CRMC You’re Dealing With
First things first – there are actually three different medical centers that go by the acronym “CRMC”
- Cookeville Regional Medical Center in Tennessee
- Coffeyville Regional Medical Center in Kansas
- Coffee Regional Medical Center in Georgia
Each has its own billing system and payment options, so it’s important to know which one provided your care. Let’s break down the payment options for each facility.
Cookeville Regional Medical Center Bill Pay Options
If you received care at Cookeville Regional Medical Center in Tennessee, you have several convenient ways to pay your bill:
Online Payment
This is probably the most convenient option for most people. You can pay your bill online by visiting the Cookeville Regional Medical Center website and clicking on the “Pay Bill” button.
By Phone
You can call the financial services department directly at:
- Phone number: 931-783-2360
By Mail
If you prefer the traditional route. you can mail your payment to
Cookeville Regional Medical Center Financial Services1 Medical Center Blvd.Cookeville, TN 38501In Person
You can also pay in person at:
- Address: 140 W. 7th St., Cookeville, TN
Important Note About Providers
When paying your Cookeville Regional bill, be aware that there may be additional providers communicating with you about services provided during your stay, including:
- Cookeville Regional Medical Center (facility)
- Cookeville Regional Medical Group (specialty group)
- Cookeville Hospital Group PLLC (Hospitalist Provider)
- Cookeville Regional Hospital PLLC (ER Provider)
- Cumberland Imaging Associates (Radiology Provider)
- Radiology Imaging Associates (Radiology Provider)
- vRad (Radiology Provider)
- Life Linc (Anesthesia Provider)
- Community Pathology (Pathology Provider)
Coffeyville Regional Medical Center Bill Pay Options
If you received care at Coffeyville Regional Medical Center in Kansas here are your payment options
Online Payment
The easiest way to pay is through their online payment center. Visit the CRMC website and click on “Pay My Bill” to complete the payment form using a credit card.
By Phone
For billing questions or to pay by phone:
- Phone number: 1-620-699-6013
Additional Information
Coffeyville Regional Medical Center accepts various insurance plans including:
- Aetna
- Blue Cross/Blue Shield of Georgia
- Cigna Healthcare
- Humana PPO and HMO
- Georgia Medicaid
- Medicare options
- And many others
They have a comprehensive list available on their website if you want to check if your insurance is accepted.
Coffee Regional Medical Center Bill Pay Options
If you received services from Coffee Regional Medical Center in Georgia, you have these payment options:
Online Payment
Visit the Coffee Regional Medical Center website and click on “Pay CRMC Bill Online” to make a payment using MasterCard, Visa, Discover, or American Express.
In Person
You can pay in person at:
- Address: 196 Westside Drive
- Hours: 8 a.m. to 4:30 p.m. Monday through Thursday, and 8 a.m. to 12 p.m. Friday
- Phone: 912-383-5614
Important Note
Be aware that Coffee Regional Medical Center bills are separate from CRH Physician Practices bills. If you need to pay a physician practice bill, you’ll need to access your patient portal through their website.
Additional Resources
Coffee Regional Medical Center provides these additional resources for billing questions:
- CRMC Benefit Specialist: 912-383-5646
- CRMC Anesthesia Billing: 800-232-5703
- Hospitalist / Practice Plus of Southwest Georgia: 229-312-5800
- Emergency Physicians of Coffee County: 800-225-0953 (en Español: 800-856-5838)
- Coffee Emergency Group: 888-703-3301
- Radiological Associates of South Georgia: 912-384-6803
- Southeastern Pathology Associates: 866-801-7177
- Orthopedic Surgeons of Georgia billing questions: 912-384-1477
Frequently Asked Questions About CRMC Billing
What’s the difference between coinsurance and copays?
Coinsurance is usually calculated as a percentage of charges for medical services, commonly associated with inpatient hospital stays and major medical procedures. Copays are fixed amounts paid by the patient, regardless of the charge amount, commonly associated with physician office visits, prescriptions, or some hospital services.
Can I be billed for my copay?
Most CRMC facilities expect copays to be paid at the time of service, so they don’t typically bill for them. Be prepared to provide your insurance ID card and pay your copay when you come in for an appointment.
What is a deductible?
The deductible is the amount you must pay for medical services before your health insurance company begins paying claims on your behalf. It’s usually an annual amount. Once you’ve “met your deductible,” medical claims subject to the deductible will be paid by the insurance company.
Will my payment to a CRMC physician practice cover hospital fees too?
No. Hospital fees are billed separately by the hospital. You’ll need to contact the specific CRMC facility for information on hospital-related charges.
Tips for Smooth CRMC Bill Payment
Here are a few tips I’ve learned from my own experiences with medical billing that might help you:
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Always keep your paperwork – File all statements, bills, and insurance explanations of benefits (EOBs) in one place.
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Check for errors – Review your bills carefully. Medical billing errors are surprisingly common, so verify dates of service, procedures, and charges.
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Ask about payment plans – If you’re struggling to pay your bill all at once, most medical facilities offer interest-free payment plans.
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Consider financial assistance – All three CRMC facilities offer financial assistance programs for those who qualify. Don’t hesitate to ask about these options.
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Keep track of who you talk to – When calling about your bill, note the date, time, name of the person you spoke with, and what was discussed.
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Set up autopay if possible – This helps ensure you never miss a payment if you’re on a payment plan.
Final Thoughts
Navigating the world of medical billing can be confusing, but understanding your payment options is the first step toward managing your healthcare costs effectively. Each CRMC facility offers multiple ways to pay, so you can choose the option that works best for you.
If you have questions about your bill or aren’t sure which payment method to use, don’t hesitate to call the financial services department at your specific CRMC location. They’re there to help you through the process.
Have you had experience paying medical bills at any of these facilities? What worked best for you? I’d love to hear about your experiences in the comments!
Remember, staying on top of your medical bills not only helps maintain your credit score but also ensures you continue to have access to the healthcare you need when you need it.
Quick Reference: CRMC Bill Pay Contact Information
| CRMC Facility | Phone Number | Online Payment | In-Person Payment |
|---|---|---|---|
| Cookeville Regional Medical Center | 931-783-2360 | Available on website | 140 W. 7th St., Cookeville, TN |
| Coffeyville Regional Medical Center | 1-620-699-6013 | Available on website | N/A |
| Coffee Regional Medical Center | 912-383-5614 | Available on website | 196 Westside Drive, 8am-4:30pm M-Th, 8am-12pm F |
Your rights and protections against surprise medical bills
What is “balance billing” (sometimes called “surprise billing”)?
When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, like a copayment, coinsurance, or deductible. You may have additional costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network.
“Out-of-network” means providers and facilities that haven’t signed a contract with your health plan to provide services. Out-of-network providers may be allowed to bill you for the difference between what your plan pays and the full amount charged for a service. This is called “balance billing.” This amount is likely more than in-network costs for the same service and might not count toward your plan’s deductible or annual out-of-pocket limit.
“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care—like when you have an emergency or when you schedule a visit at an in- network facility but are unexpectedly treated by an out-of-network provider. Surprise medical bills could cost thousands of dollars depending on the procedure or service.
You’re protected from balance billing for:
If you have an emergency medical condition and get emergency services from an out-of-network provider or facility, the most they can bill you is your plan’s in-network cost-sharing amount (such as copayments, coinsurance, and deductibles). You can’t be balance billed for these emergency services. This includes services you may get after you’re in stable condition, unless you give written consent and give up your protections not to be balanced billed for these post-stabilization services.
Certain services at an in-network hospital or ambulatory surgical center
When you get services from an in-network hospital or ambulatory surgical center, certain providers there may be out-of-network. In these cases, the most those providers can bill you is your plan’s in-network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. These providers can’t balance bill you and may not ask you to give up your protections not to be balance billed.
When you get emergency care or are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from balance billing. In these cases, you shouldn’t be charged more than your plan’s copayments, coinsurance and/or deductible.
If you get other types of services at these in-network facilities, out-of-network providers can’t balance bill you, unless you give written consent and give up your protections.
You’re never required to give up your protections from balance billing. You also aren’t required to get out-of-network care. You can choose a provider or facility in your plan’s network.
When balance billing isn’t allowed, you also have these protections:
What is “balance billing” (sometimes called “surprise billing”)?
When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, like a copayment, coinsurance, or deductible. You may have additional costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network.
“Out-of-network” means providers and facilities that haven’t signed a contract with your health plan to provide services. Out-of-network providers may be allowed to bill you for the difference between what your plan pays and the full amount charged for a service. This is called “balance billing.” This amount is likely more than in-network costs for the same service and might not count toward your plan’s deductible or annual out-of-pocket limit.
“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care—like when you have an emergency or when you schedule a visit at an in- network facility but are unexpectedly treated by an out-of-network provider. Surprise medical bills could cost thousands of dollars depending on the procedure or service.
You’re protected from balance billing for:
If you have an emergency medical condition and get emergency services from an out-of-network provider or facility, the most they can bill you is your plan’s in-network cost-sharing amount (such as copayments, coinsurance, and deductibles). You can’t be balance billed for these emergency services. This includes services you may get after you’re in stable condition, unless you give written consent and give up your protections not to be balanced billed for these post-stabilization services.
Certain services at an in-network hospital or ambulatory surgical center
When you get services from an in-network hospital or ambulatory surgical center, certain providers there may be out-of-network. In these cases, the most those providers can bill you is your plan’s in-network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. These providers can’t balance bill you and may not ask you to give up your protections not to be balance billed.
When you get emergency care or are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from balance billing. In these cases, you shouldn’t be charged more than your plan’s copayments, coinsurance and/or deductible.
If you get other types of services at these in-network facilities, out-of-network providers can’t balance bill you, unless you give written consent and give up your protections.
You’re never required to give up your protections from balance billing. You also aren’t required to get out-of-network care. You can choose a provider or facility in your plan’s network.
When balance billing isn’t allowed, you also have these protections:
- You’re only responsible for paying your share of the cost (like the copayments, coinsurance, and deductible that you would pay if the provider or facility was in-network). Your health plan will pay any additional costs to out-of-network providers and facilities directly.
- Generally, your health plan must:
- Cover emergency services without requiring you to get approval for services in advance (also known as “prior authorization”).
- Cover emergency services by out-of-network providers.
- Base what you owe the provider or facility (cost-sharing) on what it would pay an in-network provider or facility and show that amount in your explanation of benefits.
- Count any amount you pay for emergency services or out-of-network services toward your in-network deductible and out-of-pocket limit.
If you think you’ve been wrongly billed, please call Cookeville Regional Medical Center’s Patient Financial Services at 931-783-5350. You may also contact the federal No Surprises Help Desk at 1-800-985-3059.
You may visit www.cms.gov/nosurprises/consumers for more information about your rights under federal law.
Do you need to pay your bill?
We make it easy to pay your bill, and you have options! You can pay online, in person, by phone or by mail.
You can pay online through this clicking this Pay My Bill link.
You can also pay your bill these ways:
By mail
Cookeville Regional Medical Center Financial Services 1 Medical Center Blvd. Cookeville, TN 38501
By phone 931-783-2360
In person You can pay in person at our location at 140 W. 7th St. in Cookeville.
Thank you for choosing Cookeville Regional Medical Center for your healthcare!
There may be additional providers that could be communicating to you via text, email or phone calls related to services provided during your stay at Cookeville Regional, those may include:
- Cookeville Regional Medical Center (facility)
- Cookeville Regional Medical Group (specialty group)
- Cookeville Hospital Group PLLC (Hospitalist Provider)
- Cookeville Regional Hospital PLLC (ER Provider)
- Cumberland Imaging Associates (Radiology Provider)
- Radiology Imaging Associates (Radiology Provider)
- vRad (Radiology Provider)
- Life Linc (Anesthesia Provider)
- Community Pathology (Pathology Provider)
Aetna
- Aetna, PPO, POS
- Aetna Medicare Advantage
- Aetna Select VHAN (Premier)
- Aetna TN Preferred
- Aetna Whole Health
- Meritain Health
Ambetter of Tennessee (Commercial Exchange only)
- Ambetter of Tennessee (Effective 11/1/2022)
BlueCross BlueShield
- BlueCross BlueShield BlueCard
- BlueCross BlueShield of Tennessee – Networks P, S (Includes individual exchange plans)
- BlueCross BlueShield Medicare Advantage Plans
BlueCross BlueShield TennCare
- BCBST CoverKids
- BlueCare
- BlueCare Plus Medicare Advantage & DSNP
- TennCare Select
Center Care
Cigna
- Cigna HMO, PPO, POS (Includes Open Access and Great West)
- Cigna Connect
- Cigna-(aka HealthSpring) Medicare HMO and PPO
Farm Bureau
- Farm Bureau (commercial plan offered through UMR)
- Farm Bureau Medicare Advantage (effective 1/1/23)
First Health
- Coventry Health (Affordable, CCN, & Medview)
Health Payors
Wellpoint
- Wellpoint TennCare (Adult providers may require preauthorization.)
- Wellpoint CoverKids
- Wellpoint Medicare Advantage
Health Plans, Inc.
- Health Plans, Inc. (Nyrstar)
Humana
- ChoiceCare PPO and POS (excludes local POS)
- Humana (includes HMO, NPOS and PPO. Excludes local POS)
- Humana Medicare Advantage HMO, PPO, POS
Multiplan
- Multiplan (PPO, PHCS PPO; includes Beech Street, America’s Health Plan, and BCE Emergis)
- Private HealthCare Systems (PHCS)
NHC Medicare Advantage
Novanet
Prime Health Plan
TRICARE
- TRICARE East Standard and Prime (Humana Military)
- TRICARE West (HealthNet Federal Services)
- Tricare For Life
- TRPN
- TRPN PPO
Three Rivers Provider Network (TRPN) PPO
UnitedHealthcare
- UnitedHealthcare (HMO, PPO)
- United Core Network
- UnitedHealthcare® Group Medicare Advantage Plans
- United Heritage Select Advantage Plan
- UnitedHealthcare Medicare Complete/AARP
UnitedHealthcare Community Care Plan
- UnitedHealthcare Community Plan TennCare (Adult providers may require prior authorization)
- UnitedHealthcare Community Plan CoverKids
- UnitedHealthcare Dual Complete® Plans (Medicare/Medicaid)
United Mine Workers
USA MCO
Veterans Affairs (VA)
- Veterans Affairs (VA)
- Veterans Affairs (VA) Community Care Network (via Optum)
WellCare TN (formerly known as Harmony)
