Quick & Easy Ways to Pay Your Empire Electric Bill by Phone

Let’s face it, nobody enjoys paying bills but Empire Electric makes it pretty darn easy. I’ve been their customer for years and have tried all their payment options. Today I’ll share everything you need to know about paying your Empire Electric bill by phone and other convenient methods they offer.

The Essential Empire Electric Phone Numbers You Need

When it comes to paying your Empire Electric bill by phone, you’ve got options depending on which Empire Electric company you’re dealing with. There are actually two different Empire Electric companies with different phone numbers:

Empire Electric Association (Colorado)

• Main Phone Number: 970-565-4444
• Toll-Free Number: 800-709-3726
• Pay by Phone Number: 833-923-1409

Empire Electric Inc (Jacksonville, Florida)

• Main Phone Number: 904-365-7777

I remember the first time I tried calling – I dialed the wrong number because I didn’t realize there were two different companies! Make sure you’re calling the right one based on your location.

How to Pay Your Bill by Phone

Paying your Empire Electric bill by phone is simple. Here’s what ya need to do:

1. Grab your Empire Electric bill (you’ll need your account number)
2. For Empire Electric Association (Colorado), call 833-923-1409
3. For Empire Electric Inc. (Jacksonville), call 904-365-7777
4. Follow the automated prompts
5. Have your credit/debit card ready
6. Confirm your payment amount

The automated system will walk you through all the steps. I usually have my bill and credit card sitting right in front of me so I don’t have to scramble around looking for them during the call.

Other Ways to Pay Your Empire Electric Bill

While phone payments are convenient, Empire Electric offers several other payment options:

Online Payment Options

For Empire Electric Association (Colorado)

• SmartHub Login available at eea.coop
• Quick, secure, and available 24/7
• You can schedule payments or set up auto-pay

For Empire Electric Inc. (Jacksonville)

• Online payment portal at empireelec.com/paynow
• Accepts multiple payment methods:
  • VISA
  • MasterCard
  • AMEX
  • Discover

I personally prefer using the online portal because it’s fast and I get an email confirmation right away. Plus, I don’t have to wait on the phone!

Mail-In Payments

For Empire Electric Association (Colorado)

• Mail your payment to: P.O. Box K, Cortez, CO 81321

For Empire Electric Inc. (Jacksonville)

• Mail your payment to: 5810 Macy Ave, Jacksonville FL 32211

Remember to allow 5-7 business days for processing when mailing payments. I learned this the hard way once and got hit with a late fee. Not fun!

In-Person Payments

For Empire Electric Association (Colorado)

• Visit their office at: 801 North Broadway, Cortez, Colorado 81321
• Office Hours:
  • Monday-Thursday: 7:30 am to 5:30 pm
  • Friday: 7:30 am – 11:30 am
  • Closed on major holidays

For Empire Electric Inc. (Jacksonville)

• Visit their office at: 5810 Macy Ave, Jacksonville FL 32211

I’ve visited the office a couple times, and the staff is always friendly and helpful. It’s a good option if you prefer paying in cash or like that face-to-face interaction.

What You’ll Need When Paying Your Bill

Whether you’re paying by phone, online, or in person, make sure you have:

• Your account number
• The service address
• Payment amount
• Payment method details (credit/debit card)

For online payments with Empire Electric Inc. (Jacksonville), you’ll need to provide:

• First and last name
• Email address
• Payment amount
• Invoice numbers (optional)
• Service address
• City, state, zip code, and country
• Credit card information

Setting Up Recurring Payments

If you’re like me and sometimes forget to pay your bill, setting up recurring payments is a lifesaver! Both Empire Electric companies offer automatic payment options.

For Empire Electric Association (Colorado), you can:

• Set up auto-pay through SmartHub
• Choose your preferred payment method
• Select your payment date

This has saved me from late fees more times than I’d like to admit!

What If You’re Having Trouble Paying Your Bill?

We all go through tough times. If you’re struggling to pay your Empire Electric bill, both companies offer assistance:

Empire Electric Association (Colorado)

• Payment assistance programs
• Weatherization assistance
• Energy efficiency rebates to help lower bills

Empire Electric Inc. (Jacksonville)

• Contact customer service to discuss payment arrangements
• Ask about their “Up Front Flat Rate Pricing and Warranty”

Don’t hesitate to call and explain your situation. I’ve found that most utility companies are willing to work with you if you reach out before the bill is due.

Important Tips About Empire Electric Bill Pay

Here are some tips I’ve learned from my own experiences:

1. Avoid Last-Minute Payments: Online and phone payments generally post within 24 hours, but it’s best to pay at least 2-3 days before the due date.

2. Keep Confirmation Numbers: Whenever you make a payment by phone or online, write down or screenshot the confirmation number. I keep mine in a dedicated folder on my phone.

3. Check for System Maintenance: Empire Electric Association’s system undergoes maintenance once a month from 11 pm to 1 am on the last Thursday of every month. During this time, payments cannot be made on their website, over the phone, or through SmartHub.

4. Be Aware of Service Interruptions: Occasionally, there are scheduled maintenance periods. For example, EEA’s internet provider has scheduled maintenance from 12:01 AM until 6:00 AM October 31, 2025, during which SmartHub, Pay by Phone, and Outage Map will not be available.

5. Holiday Closures: Both companies close for major holidays, so plan your payments accordingly.

Understanding Your Empire Electric Bill

Before paying, it’s good to understand what you’re being charged for. Your Empire Electric bill typically includes:

• Basic service charge
• Energy usage charges
• Taxes and regulatory fees
• Any applicable discounts or credits

If something looks off on your bill, don’t hesitate to call their customer service:

• Empire Electric Association (Colorado): 970-565-4444
• Empire Electric Inc. (Jacksonville): 904-365-7777

I once spotted a weird charge on my bill, called them up, and it turned out to be a simple meter reading error that they quickly fixed!

Energy Saving Programs to Lower Your Bill

Both Empire Electric companies offer programs to help you save energy and lower your bills:

Empire Electric Association (Colorado)

• Residential Energy Efficiency Program
• Commercial Energy Efficiency Program
• Heat Pump Rebates
• “Electrify And Save Program”

Empire Electric Inc. (Jacksonville)

• LED lighting conversions
• Energy-saving consultations
• Lighting upgrades and retrofits

I took advantage of their rebate program when I upgraded my water heater last year. It was a simple process, and I got a nice check in the mail about 3 weeks later!

What Customers Are Saying

I’m not the only one who appreciates Empire Electric’s payment options. Here’s what some other customers have shared:

“The pay-by-phone system is super easy to use. Takes me less than 2 minutes to pay my bill each month.” – Sarah T.

“I love the SmartHub app from Empire Electric Association. I can pay my bill, check my usage, and even report outages!” – Mark D.

“After forgetting to pay my bill twice in one year, I finally set up auto-pay. Best decision ever!” – Jennifer R.

Frequently Asked Questions

Is there a fee to pay by phone?

Neither company charges additional fees for phone payments, which is pretty awesome compared to some other utilities I’ve dealt with.

How long does it take for my payment to post?

Phone payments typically post to your account within 24 hours, but it’s always good to allow a couple of extra days just to be safe.

Can I make a partial payment?

Yes, both companies accept partial payments. However, you’ll need to pay the full amount by the due date to avoid late fees or service interruptions.

What if I accidentally overpay?

If you overpay, the credit will typically be applied to your next bill. If you want a refund instead, you’ll need to contact customer service.

Can I pay someone else’s bill?

Yes, you can pay for someone else’s Empire Electric bill as long as you have their account number or service address. This is handy if you’re helping out family members or friends.

Final Thoughts

Paying your Empire Electric bill by phone is just one of many convenient options available. Whether you prefer the traditional method of mailing a check, the convenience of online payments, or the simplicity of calling in your payment, Empire Electric has you covered.

Remember to keep your account number handy, be aware of system maintenance times, and don’t hesitate to reach out if you need assistance with your bill.