Are you tired of standing in long lines to pay your water bill in Georgetown, Kentucky? Or maybe you’ve been hit with late fees because you forgot to mail your payment on time? GMWSS bill pay options might be just what you need to simplify your life and save some valuable time. Let’s dive into everything you need to know about paying your Georgetown Municipal Water and Sewer Service bill.
What is GMWSS?
Before we jump into payment methods, let’s clarify what GMWSS actually is Georgetown Municipal Water and Sewer Service (GMWSS) provides water distribution and wastewater treatment services to over 15,000 customers across Georgetown, Stamping Ground, Sadieville, and Scott County, Kentucky. Their mission is pretty straightforward – to provide customers with the best possible water at the lowest possible price while maintaining one of the most up-to-date treatment systems in the state
Established way back in 1785 (yes, you read that right!), GMWSS gets its water supply from Royal Spring, which is classified as groundwater under the direct influence of surface water.
GMWSS Bill Pay Options: How Can You Pay?
I’ve researched all the different ways you can pay your GMWSS bill, and honestly, they’ve made it pretty convenient. Here are your options:
1. Online Through the GMWSS Portal
The most convenient way to pay your bill is through the official GMWSS Portal. Here’s what you can do:
- Make payments using credit/debit cards or e-checks
- Schedule automatic payments
- Pay by text (super handy when you’re on the go!)
- Check your account balance
- View your usage history
- Sign up for e-bills to go paperless
To access this portal, visit the GMWSS website at gmwss.com and look for the GMWSS Portal login option
2. Pay Through doxo
Another online option is using doxo, a third-party bill payment service. With doxo, you can:
- Pay with your Visa, MasterCard, or Discover credit/debit card
- Use Apple Pay
- Pay directly from your bank account
- Track payment delivery and history
- Manage all your bills in one place
Just be aware that while payments through a linked bank account are free on doxo, other payment methods might include a service fee that’ll be displayed before checkout.
3. In Person
If you’re old school (like me sometimes) and prefer the face-to-face approach, you can visit the GMWSS office at:
Address: 1000 W. Main St., Georgetown, KY 40324
Lobby Hours: 8:00 AM – 4:20 PM, Monday through Friday
Drive-Thru Hours: 8:00 AM – 4:30 PM, Monday through Friday
4. By Phone
You can also pay your bill by calling GMWSS at (502) 863-7816 during regular business hours.
5. By Mail
If you prefer the traditional route, you can mail your payment to:
Georgetown Municipal Water and Sewer Service
1000 W. Main St.
Georgetown, KY 40324
Just remember to include your account number on your check or money order!
Recent Rate Changes You Should Know About
Heads up! GMWSS implemented new water and sanitary sewer usage rates for billing cycles that began on or after March 1, 2025. These new rates were approved by the GMWSS Board of Commissioners and City Council, and they first appeared on bills received in April 2025.
For detailed information on the new rates, visit GMWSS.com/rates.
Also, Republic Services solid waste/recycling rates changed effective February 1, 2025. While GMWSS handles the billing for these services, they can’t provide specific information about them. For questions about solid waste or recycling services, contact Republic Services directly at (502) 209-3800.
Water Quality: Is Georgetown Water Safe?
I know water quality is a big concern for many of us. According to WaterZen’s analysis, Georgetown Municipal Water received an above-average grade (B+) for lead levels. This is good news! The amounts of contaminants found in the water supply were lower than most other water providers they analyzed.
Georgetown’s water comes from Royal Spring and undergoes treatment at the GMWSS Water Treatment Plant. Recently, there have been some concerns related to taste and odor from this source, which GMWSS has addressed on their website.
FAQs About GMWSS Bill Pay
How can I check my account balance?
You can check your balance through the GMWSS Portal online, by calling customer service at (502) 863-7816, or by visiting their office in person.
What if I’m experiencing financial hardship?
Contact GMWSS customer service directly at (502) 863-7816 to discuss possible payment arrangements or assistance programs.
What do I do if I have an emergency after hours?
For after-hours emergencies like a broken water main, call (502) 863-7816 and follow the prompts to leave a message for on-call personnel.
Can I start or stop service online?
Yes! You can sign up for new service through the GMWSS website. Look for the “Sign Up for Service” option under the Online Services menu.
What if I have multiple residential accounts?
Starting January 1, 2023, customers with multiple residential accounts are required to pay the six percent (6%) state sales tax on utility services provided to any property that is not their primary residence. You’ll need to fill out Form 51A380 (Declaration of Domicile) or Form 51A381 (Multi-Unit Declaration of Domicile) as appropriate.
Tips for Managing Your GMWSS Bills
After dealing with water bills for years, I’ve picked up a few helpful tips:
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Set up autopay: This is a lifesaver for forgetful folks like me. You’ll never miss a payment again!
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Go paperless with e-bills: Less clutter, more trees saved, and instant delivery. Win-win-win!
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Monitor your usage: The GMWSS Portal lets you track your water usage, which can help you spot potential leaks or wasteful habits.
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Pay attention to due dates: Late payments may result in additional fees or even service disconnection. Mark your calendar or set reminders!
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Consider budget billing: If available, this option can help even out seasonal fluctuations in your bill.
What to Do If You Have Issues with Your Bill
If you notice something fishy with your bill (like a sudden unexplained increase), don’t panic! Here’s what to do:
- Check for leaks in your home – even a small toilet leak can waste thousands of gallons of water.
- Review your usage history in the GMWSS Portal to see if there’s an unusual spike.
- Contact GMWSS customer service at (502) 863-7816 or email [email protected].
Final Thoughts
Managing your GMWSS bill doesn’t have to be a hassle. With multiple convenient payment options and digital tools to track your usage and payments, you can stay on top of your water and sewer expenses with minimal effort.
I’ve personally found that switching to autopay and e-billing has made a huge difference in managing my utilities. No more digging through stacks of mail or rushing to make last-minute payments!
Whether you prefer the convenience of online payments or the personal touch of paying in person, GMWSS offers plenty of options to suit your preferences. Just pick the method that works best for you and stay consistent with it.
Remember, paying your bill on time not only helps you avoid late fees but also supports the maintenance and improvement of Georgetown’s water and wastewater infrastructure – which benefits everyone in the community.
Have you tried any of these payment methods? Which one works best for you? Whatever you choose, here’s to simpler bill payments and one less thing to worry about in your busy life!
Contact Information at a Glance
- Physical Address: 1000 W. Main St., Georgetown, KY 40324
- Phone: (502) 863-7816
- Fax: (502) 863-2471
- Customer Service Email: [email protected]
- Emergency (24 hours): (502) 863-7816 (follow prompts for on-call personnel)
- Website: gmwss.com
- Hours: Lobby 8:00 AM – 4:20 PM, Drive-Thru 8:00 AM – 4:30 PM (Monday-Friday)
Now you’re equipped with everything you need to know about GMWSS bill pay options. No more excuses for late payments or confusion about how to manage your water and sewer bills in Georgetown!
If you are paying your water bill after 4:30 on the LAST Business day before shut off, you will need to add the $40 to your bill to avoid your water being shut off. If you do not pay the entire amount + the $40 fee your water will be shut off.
In Person
Feel free to use the drive up windon on the West side of the City Hall building, to pay with cash, check, or money order. Our hours are Monday – Friday, 8:30 – 4:30 pm.
Online Bill Payment
From our Residents page, choose payment options, and click the green “Pay Your Bill Now” button. The City of Georgetown offers online bill pay through a service called Allpaid. Credit, debit, and prepaid cards are accepted. Allpaid charges a convenience fee based on the amount of your bill. They also offer the convenience of calling in your payment to 1-888-604-7888. The convenience fee is substantially higher than paying online. CREDIT CARD PAYMENTS ARE FOR WATER BILLS ONLY.
Service Fees for Payments made Via Internet |
Service Fees for Telephone Assisted PaymentsCall Center/Live Agent |
||
| Transaction Range | Service Fee Amount | Transaction Range | Service Fee Amount |
| $.01>$50.00 | $1.50 | $.01>$50.00 | $5.50 |
| $50.01>$75.00 | $1.75 | $50.01>$75.00 | $5.75 |
| $75.01>$100.00 | $3.00 | $75.01>$100.00 | $7.00 |
| $100.01>$150.00 | $5.00 | $100.01>$150.00 | $9.00 |
| $150.01>$200.00 | $7.00 | $150.01>$200.00 | $11.00 |
| For Each additional increment of $50.00, or portion thereof, add $1.75 | For each additional increment of $50.00, or portion thereof, add $1.75. | ||
Payment By Mail
If paying by check or money order through the mail, please send all payments with your payment coupon. To avoid late fees, please mail your payment at leave five to seven business days before the due date.
Payment Drop-off Location
You may use our drop box on the West side of City Hall near the drive-up window, 24/7. The box is secure with payments coming right inside the building. If paying with cash, please use and envelope and write your name, address, and amount on the outside.
Payment Through Financial Institution Online Bill Pay
Many financial institutions offer their customers the ability to pay their bills via an online bill payment service (through your banks website). Normally, these services debit the customers checking or savings account to pay the bill. Depending on the financial institution, they may or may not charge a fee for the service. Payments may take up to seven business days to post to the customers account. Please consult with your bank for more information.
