If you received a Red Tag for non-payment, you will need to add the $40.00 non-payment penalty to the past due balance to restore/maintain service.
Hey there Haysville friends! Today I’m gonna walk you through everything you need to know about paying your water bill in our lovely city. I’ve been dealing with utility payments for years and figured I’d share what I’ve learned to make your life easier!
Quick Payment Options for Haysville Residents
Let’s face it – nobody loves paying bills but at least Haysville gives us plenty of options to get it done! Here’s how you can pay
Online Payment Methods
The City of Haysville partnered with Tyler Technologies in 2023 to provide a convenient online payment system. Here’s how to use it:
- Visit the online payment portal
- You can use “Quick Pay” without creating an account (just need your account number)
- Or create an account to manage multiple bills, set up e-billing, and view payment history
Note: A $1.25 convenience fee applies to online payments – this goes to the third-party provider, not the city.
Alternative Electronic Payment: doxo
Haysville also offers doxo as an electronic payment option:
- FREE to sign up
- FREE when paying from your bank account
- Credit/debit card payments have fees ($3.99 or 3.5%, whichever is greater)
Important Warning: Payments made through doxo take 2-4 BUSINESS DAYS to reach the city! If you’re close to disconnection or have received a late notice, call City Hall directly instead!
Phone Payments
Need to pay by phone? You can
- Call City Hall at 316-529-5900 during office hours (no fee)
- Use the 24/7 automated system at 1-888-349-6085 ($1.25 fee applies)
Fee-Free Payment Options
If you wanna avoid all fees, you’ve got several options:
- Pay in person at City Hall (200 W. Grand Avenue)
- Use the payment drop box
- Mail your payment
- Set up automatic withdrawal from your bank account
Setting Up Automatic Payments
I personally LOVE automatic payments – they’ve saved me from forgetting my bill multiple times! Here’s how to set it up:
- Complete the Authorization Form (available at City Hall or online)
- Return it to City Hall with a voided check or deposit slip
- Payments will be automatically deducted on the 15th of each month
Go Paperless with E-billing
Wanna do your part for the environment? Sign up for e-billing to receive your water bill via email instead of paper:
- Sign up in person at City Hall
- Or print and complete the form and return it
Understanding Your Water Bill
Alright, let’s break down what you’re actually paying for:
Water Rates
- $3.50 per thousand gallons used
- Additional $0.032 per thousand gallons (state fee)
- Higher rates apply for residents outside city limits
Wastewater Rates
- Based on water usage during January, February, and March
- Averaged and calculated at $7.25 per thousand gallons
- This becomes your fee for the next year
- New residents without established usage pay the city-wide average: $25.38 (3,500 gallons)
- $5.00 added to each account for wastewater treatment facility maintenance
- $2.50/month storm water fee for residential customers
- Non-residential properties have storm water fees based on property size
The New Water Meter Customer Portal
This is super cool! Haysville recently launched the Sensus Analytics Customer Portal where you can:
- View your water usage (monthly, weekly, daily or even hourly!)
- Set up customized alerts if your usage exceeds certain parameters
- Receive notifications via email, text or phone call
To get started:
- Visit https://www.haysville-ks.com/water-portal
- Watch the instructional video for sign-up guidance
- Register and explore the features
Important Dates and Deadlines
Missing these deadlines has cost me extra money before, so pay attention!
- Bills are typically received around the 1st of the month
- Payment due by the 20th of each month
- 5% late fee added after the 20th
- Delinquent notices sent after the 20th
- Water shut-offs occur around the 2nd Wednesday of the month
- $40 penalty added on shut-off day (whether water is actually turned off or not)
Pro Tip: The GREEN DELINQUENT NOTICE is your final warning before shut-off – don’t ignore it!
Setting Up New Service
Just moved to Haysville? Welcome! Here’s what you need to know:
- Visit City Hall at 200 West Grand Avenue
- Bring $25 set-up fee
- Complete and sign a signature card
- Request service at least one business day before you need water
Transferring Service Within Haysville
Moving to a different place in Haysville? The process is simple:
- $15 transfer fee
- Request the transfer at least one business day in advance
- Visit City Hall to complete the paperwork
Understanding the Billing Timeline
This confused me at first too! Here’s how it works:
Your utility bill received on the 1st of the month is actually for water used TWO MONTHS prior. For example:
- Water used in May
- Meter read in early June
- Bill calculated and mailed
- You receive bill around July 1
New customers might not get their first bill for nearly two months because of this system.
What If You Can’t Pay On Time?
Life happens! If you’re in a tight spot, Haysville offers extensions:
- You must request an extension before the due date
- Extensions are for two weeks only
- You’ll need to sign a form stating when you’ll pay
- If requested on water shut-off day, the $40 penalty still applies
- Limited to three extensions per year
Dealing With Water Leaks
Had a leak? I feel your pain! Haysville has an adjustment policy:
- Must use a licensed plumber for repairs (city requirement)
- Plumber must obtain proper permit
- If code is followed, you may request adjustment for half the excess water
- If code isn’t followed, a reduced adjustment may be available (one-time only)
- Submit a Water Leak Adjustment Request Form (available online)
Temporary Water Service
Need water temporarily? The city offers:
- One-week service for $20 (residential)
- Maximum of two weeks allowed
- Commercial rate is $15.51 per week plus sales tax
Utility Billing Office Hours
Need to visit or call? Here’s when they’re open:
- Monday-Thursday: 7:30 a.m. – 5:00 p.m.
- Friday: 7:30 a.m. – 11:30 a.m.
- City Hall is NO LONGER open late on Tuesdays
Winter Tips to Prevent Frozen Pipes
Winter in Kansas can be brutal! The city provides helpful tips to keep your water flowing during cold months. Check their website for the full list of preventative measures.
FAQ: Common Questions About Haysville Water Bills
Why is my bill so high?
Higher than normal water bills usually come from leaks, increased usage (like watering lawns in summer), or sometimes meter reading errors. Check for leaking toilets or dripping faucets first – those are the most common culprits!
When will my water be turned on after payment?
If your service was disconnected, payment will typically restore service within 24 business hours. If you need same-day reconnection, I recommend paying directly at City Hall.
How do I dispute a bill?
Contact the Utility Billing office at 316-529-5900 or email [email protected]. Have your account number ready when you call.
Can I get an extension if I can’t pay my bill?
Yes, but remember you’re limited to three extensions per year, and they must be requested before the due date.
What happens if I receive a Red Tag?
If you received a Red Tag for non-payment, you need to add the $40.00 non-payment penalty to your past due balance to restore or maintain service.
My Personal Experience with Haysville Utilities
I’ve been a Haysville resident for years now, and I gotta say the utility department has always been super helpful. Last summer, I had an unusually high water bill and discovered I had a leaky toilet. The staff walked me through the adjustment process and helped me save some money.
I’ve found the online payment system pretty convenient, though I eventually switched to automatic payments to avoid those moments of “Did I pay the water bill this month?!” panic.
The new water meter portal is amazing for tracking usage – I was shocked to see how much water my sprinkler system was using and adjusted my watering schedule accordingly!
Final Thoughts
Paying your Haysville water bill doesn’t have to be complicated. With so many payment options available, you can choose whatever works best for your lifestyle and budget. The key is staying on top of those deadlines to avoid those pesky late fees and disconnection notices!
Have questions I didn’t cover? Feel free to contact the Utility Billing office at 316-529-5900 or stop by City Hall. They’re super helpful and can answer any specific questions about your account.
Stay hydrated, Haysville friends!
Water Meter Customer Portal
The City of Haysville is excited to announce the launch of the Sensus Analytics Customer Portal – an innovative and easy-to-use system that allows customers to view their monthly, weekly, daily, or hourly water usage. Customers can also enroll in email, text, and phone call alerts if their water usage exceeds certain parameters chosen by the customer. These alerts can be customized and changed by the customer at any time through the Customer Portal. We encourage you to register and explore the many features available.
Getting started is easy; visit https://www.haysville-ks.com/water-portal for information on the portal and to access a video with visual instructions on how to sign up.
If you received a Red Tag for non-payment, you will need to add the $40.00 non-payment penalty to the past due balance to restore/maintain service.
Utility Billing Office Hours
- Monday through Thursday from 7:30 a.m. – 5:00 p.m.
- Fridays from 7:30 a.m. – 11:30 a.m.
City Hall is no longer open late on Tuesdays.
You can pay easily by phone 24/7 at 1-888-349-6085 ($1.25 fee applies)
