At Henry County Health Center we have a team of insurance specialists/financial counselors who are dedicated to assisting our patients with services that include:
We have payment boxes conveniently located in the main lobby, Emergency Department, and at the north entrance located next to the Patient Financial Services window.
Are you struggling to figure out how to pay your Henry Community Health bill? Don’t worry, I’ve been there too! As someone who’s navigated the healthcare billing maze more times than I’d like to admit, I’m here to share everything you need to know about HCH’s bill payment options Let’s make this process painless (unlike some medical procedures, am I right?).
Quick Ways to Pay Your Henry Community Health Bill
Henry Community Health (HCH) offers several convenient options for paying your medical bills Here’s what you need to know
Online Quick Pay System
The fastest way to pay your HCH bill is through their Quick Pay system at https //hcmhcares,paymyhealthbillcom/quickpay This convenient portal lets you view and pay all your accounts at Henry Community Health,
To use Quick Pay, you’ll need:
- Last name of the bill recipient
- Date of birth of the bill recipient (in mm/dd/yyyy format)
- Access code (found on your bill)
Once you enter this information and click “See Accounts,” you’ll be able to view your balance and make a payment.
⚠️ Important Note: JavaScript must be enabled in your browser for the Quick Pay system to work properly. If you’re having trouble, check your browser settings!
Alternative Online Payment Option
HCH also offers another online payment portal at https://hchcares.simpleepay.com/app/login. This may be useful if you’re having any issues with the Quick Pay system.
In-Person Payments
If you prefer to pay in person, you can visit:
Cashier’s Office, HCH Hospital Campus
Hours: Monday – Friday, 8 am – 4:30 pm
They accept various payment methods including:
- Cash
- Personal checks
- Cashier’s checks
- Money orders
- Credit and debit cards
- Healthcare savings accounts
Payment Plans & Financial Assistance
Can’t pay your bill all at once? I totally get it – medical bills can be overwhelming! Luckily, HCH offers options:
Interest-Free Payment Plans
HCH offers interest-free payment plans for up to 36 months. That’s right – 0% interest! You can set up a payment plan:
- Online through their payment portal
- By calling the business office at 765-521-1516
Financial Assistance Programs
If you’re uninsured or struggling to pay your bill, HCH provides financial assistance programs. They believe everyone deserves quality healthcare regardless of financial situation.
To learn more about financial assistance:
- Contact the business office at 765-521-1516 or 866-442-8510
- Visit during business hours: Monday – Thursday, 9 am – 4:30 pm
Self-Pay Discount
Don’t have insurance? HCH offers a 30% self-pay discount on all self-pay accounts. This can really help reduce your bill!
Understanding Your HCH Bill
Sometimes the most confusing part isn’t paying the bill, but understanding why you received it in the first place!
Multiple Bills for One Service
Did you receive multiple bills for a single service? This happens when HCH collaborates with other healthcare groups. You might get separate bills from:
- HCH for their fees
- Marion Health for lab work/pathology (765-660-6100)
- Vituity for ER services (800-498-7157)
- Other providers (check the number on your bill)
Preventative Visit Billing
Had a preventative visit that should’ve been covered 100% but still got a bill? This might be due to “split visit billing” – if any chronic or new conditions were discussed during your preventative visit, a separate office visit can be billed.
Transparency in Healthcare Costs
HCH is committed to price transparency to help patients make informed decisions. They offer several resources:
Standard Charges (Chargemaster)
You have a legal right to see HCH’s standard charges for each service. This list, called a chargemaster, can be helpful if you’re not using insurance.
Good Faith Estimates
A good faith estimate breaks down expected costs for a procedure or service. You can request one from:
Business Office, HCH Hospital Campus
Phone: 765-521-1516 or 866-442-8510
Hours: Monday – Thursday, 9 am – 4:30 pm
Price Estimator Tool
HCH offers a price estimator tool on their website to help you plan for medical expenses.
Protection Against Surprise Bills
The federal No Surprises Act protects you from unexpected, unauthorized medical charges for emergency care from out-of-network providers.
If you need assistance with surprise bills, contact the Indiana Department of Insurance at 317-232-8582.
Frequently Asked Questions
How do I contact the Billing Department?
Phone: 765-521-1516
Hours: Monday – Thursday, 9 am – 4:30 pm
Fax: 765-599-3131
Why am I getting a separate bill for Emergency Physicians?
Emergency Physician fees are billed separately from hospital charges. The HCH bill covers the Emergency Department area, personnel, supplies and equipment, while Vituity bills for the physicians’ professional services.
Can I make a partial payment?
Absolutely! Any payment amount is accepted toward your balance.
My Personal Experience
When I first received a bill from Henry Community Health, I was confused about the multiple statements. I called their business office, and they were super helpful explaining each charge. The rep even helped me set up an interest-free payment plan since my deductible hadn’t been met yet.
What I appreciated most was their patience in walking me through the billing process and explaining my options. No one likes getting medical bills, but HCH makes the payment process as painless as possible.
Final Thoughts
Paying medical bills isn’t fun, but Henry Community Health provides multiple payment options to make it easier. Whether you prefer paying online through Quick Pay, setting up a payment plan, or visiting in person, there’s a solution that works for your situation.
Remember, if you’re struggling financially, don’t hesitate to ask about assistance programs. HCH believes everyone deserves quality healthcare regardless of financial status, and they’re committed to working with patients to make that happen.
Quick Reference Guide
| Payment Method | Details |
|---|---|
| Quick Pay Online | https://hcmhcares.paymyhealthbill.com/quickpay |
| Alternative Online Portal | https://hchcares.simpleepay.com/app/login |
| In Person | Cashier’s Office, HCH Hospital Campus, Monday – Friday, 8 am – 4:30 pm |
| Payment Plans | Call 765-521-1516 or set up online |
| Financial Assistance | Call 765-521-1516 or 866-442-8510 |
Healthcare billing can be complicated, but with these resources, you’re well-equipped to handle your Henry Community Health bill with confidence!
Facts regarding hospital pricing
Please remember that in addition to the list of standard charges, additional information is necessary to fully understand how and why hospitals price certain services. The following information helps explain the charges:
- Hospital charge data is being provided as part of a federal regulatory policy mandated by the U.S. Department of Health & Human Services and the Centers for Medicare & Medicaid Services.
- Hospital charge data is not representative of a patient’s expected out-of-pocket costs. Because each patient’s case is different based on specific medical conditions, the actual amount owed by a patient will depend on that patient’s insurance coverage.
- Hospital charge data is the amount a hospital bills an insurer for a service. In the vast majority of cases, however, hospitals are reimbursed by insurance companies and Medicare/Medicaid at a rate that is considerably less than the amount charged.
- Patients should talk with their insurance provider to understand which costs will be covered, and which will be the patient’s responsibility.
- Hospital charges can include unlisted procedures, services, supplies, and tests as well as any fees associated with services, such as equipment fees and room charges.
Financial assistance policy & application
Download the Financial Assistance Policy Summary & Application. Applications can also be picked up at each hospital location.
Henry County Health Center understands there are situations when patients cannot pay for the services provided. If you need help paying for medical services, you may qualify for financial assistance from the health system. No one will be denied access to services due to inability to pay, and there is a discounted/sliding fee schedule available based on family size and income.
