Are you an Infinite Energy customer wondering how to pay your bill? You’ve landed in the right spot! As a former customer myself, I’ve navigated the transition from Infinite Energy to Gas South and want to share everything I’ve learned to make your bill payment process smoother.
The Big Change: Infinite Energy is Now Gas South
If you’re still searching for “Infinite Energy bill pay,” you should know that Infinite Energy was acquired by Gas South in December 2020. This means all Infinite Energy accounts have transitioned to Gas South, which is now the largest retail natural gas company in the Southeast serving nearly 500,000 customers across 14 states.
Don’t worry though – paying your bill is still simple! Let me walk you through your options.
Ways to Pay Your Former Infinite Energy (Now Gas South) Bill
Option 1: Online Account Services (Easiest Method)
Gas South makes managing your account super easy through their online portal. Here’s what you’ll need:
- Your account number
- Registration on the Gas South website
To register, just visit the Gas South website and look for “My Account” in the top navigation. You’ll need your account number handy during registration.
Once logged in, you can
- View your current bill
- Make payments
- Set up autopay
- View payment history
- Update account info
Option 2: One-Time Payment (No Login Required)
Don’t want to create an account? No problem! Gas South offers a one-time payment option that doesn’t require registration.
To make a one-time payment:
- Visit the payment page at paymyenergyaccount.com
- Have your account number ready
- Enter the phone number associated with your account
- Click “Next” to proceed with payment
Important note Payments made after 4 PM will be processed on the next business day
Option 3: Phone Payment
If you prefer speaking with a representative, you can call Gas South’s customer service at 877-472-4932. Their hours are:
- Monday-Friday: 8 AM to 7 PM EST
- Saturday: 8 AM to 5 PM EST
Representatives can help process your payment over the phone. And yes they speak Spanish too (¡Se Habla Español!).
Option 4: Mail Payment
While online and phone options are faster, you can still mail your payment if you prefer. Just make sure to:
- Include your account number on your check
- Allow sufficient time for mail delivery and processing
- Mail to the address on your bill statement
Special Promotion: Save $50 When You Sign Up!
If you’re a new customer or looking to switch, Gas South is currently offering a promotion. Use promo code SAVE50 to receive $50 in bill credits when you sign up. This is a great way to reduce your energy costs right from the start!
Beyond Bill Pay: Other Services from Gas South
Gas South offers several other services that might interest you:
Moving Services
Planning to move? Gas South can help transfer your service to your new address. This saves you the hassle of closing and reopening accounts.
Plan Renewal Options
Energy rates fluctuate, but Gas South offers plan renewal options that might help you lock in better rates. It’s worth exploring these when your current plan nears its end.
Gas South’s Commitment to Community
One thing I really like about Gas South is their “Be A Fuel For Good®” mission. They give 5% of their profits to support local children in need. They’re also invested in sustainability, with a commitment of $63 million to solar projects by the end of 2024.
What If There’s a Gas Emergency?
Safety first! If you suspect a gas leak or have another gas emergency, don’t use the website or wait. Call Atlanta Gas Light’s emergency line immediately at 877-427-4321.
Troubleshooting Common Bill Pay Issues
“I Can’t Find My Account Number”
Your account number appears on your monthly bill. If you’ve gone paperless, check your email for your electronic bill. Still can’t find it? Call customer service at 877-472-4932.
“I’m Getting an Error When Trying to Pay Online”
The most common errors occur when:
- Account number is entered incorrectly
- Phone number doesn’t match what’s on file
- Payment amount is below the minimum required
- Credit card information is entered incorrectly
Double-check all information before submitting. If problems persist, the customer service team can help.
“I Paid My Bill But Still Got a Late Notice”
This sometimes happens when payments are made close to the due date. Remember that payments made after 4 PM are processed the next business day. If you’ve confirmed your payment went through but still received a late notice, contact customer service.
Making Your Energy Bills More Manageable
Reducing Phantom Energy Use
Gas South has resources about reducing phantom energy use, which can help lower your bills. Phantom energy refers to the electricity devices use when they’re turned off but still plugged in. Simply unplugging devices when not in use can make a difference in your energy bills.
Exploring Rate Plans
Gas South offers various rate plans to fit different needs. Some plans offer fixed rates that protect you from market fluctuations, while others might offer variable rates that could be lower during certain times of the year.
FAQs About Infinite Energy Bill Pay (Now Gas South)
Is Infinite Energy still operating independently?
No, Infinite Energy was fully acquired by Gas South in December 2020. All customer accounts have been transitioned to Gas South.
Will my rates change because of the acquisition?
Rate structures were maintained during the transition, but as with any energy provider, rates may change over time based on market conditions and when your contract renews.
Can I still access my old Infinite Energy account history?
Yes, your account history transferred to Gas South. You can access it through your Gas South online account after registration.
Is autopay from my Infinite Energy account still active?
If you had autopay set up with Infinite Energy, it should have transferred to Gas South. However, it’s always a good idea to verify this by logging into your Gas South account.
What if I had credits on my Infinite Energy account?
Any credits from your Infinite Energy account should have transferred to your Gas South account. If you believe you had credits that aren’t reflected, contact customer service.
The Bottom Line
The transition from Infinite Energy to Gas South has created the largest retail natural gas company in the Southeast. While the name has changed, paying your bill remains straightforward with multiple convenient options.
I personally find the online account management the easiest way to keep track of and pay my gas bills, but it’s nice to have alternatives when needed. And don’t forget to use that SAVE50 promo code if you’re signing up for service!
If you’re ever unsure about your bill or payment options, Gas South’s customer service team is available by phone, email, and through their website. They’ve been really helpful whenever I’ve had questions about my account.
Stay Connected with Gas South
For the latest updates and information, you might want to:
- Visit their website at gassouth.com
- Check out their blog for energy-saving tips
- Follow them on social media
Managing your energy bills doesn’t have to be complicated. With these options and resources, you can pay your former Infinite Energy (now Gas South) bill quickly and get back to the more important things in life!
Have you had experience with both Infinite Energy and Gas South? I’d love to hear how the transition went for you and any tips you might have for fellow customers!
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