This article is all about the Knoxville Utilities Board (KUB), which provides essential services to the Knoxville area. In this article, we will discuss the various ways you can pay your bill, check outages on the map, contact customer service, and get the phone number you need in order to reach a live representative. By learning more about the services provided by KUB, you can save time and money, and ensure that your utilities are taken care of in a timely and efficient manner.
Are you tired of rushing to pay your Knoxville Utilities Board bill at the last minute? Maybe you’ve gotten those annoying late fees one too many times? Trust me, I’ve been there! As a Knoxville resident who’s dealt with KUB bills for years, I’m gonna walk you through everything you need to know about KUB online bill pay options in 2025.
What is KUB and Why Should You Pay Online?
KUB (Knoxville Utilities Board) provides essential utilities to over 195,000 Knoxville residents. They handle electricity, water, wastewater, and natural gas services for most of Knox County.
Since moving to Knoxville back in 2019, I’ve tried every payment method KUB offers, and I gotta tell you – online bill pay is definitely the way to go! Here’s why I switched and never looked back:
- It’s super convenient – pay anytime, anywhere
- No more late fees – set up automatic payments
- Instant confirmation – know immediately when your payment goes through
- Easy tracking – see your payment history all in one place
- Environmentally friendly – less paper waste!
KUB Online Payment Options for 2025
KUB has seriously upped their game with payment options over the last few years. As of October 2025, here are all the ways you can pay your KUB bill online
1. AutoPay (Automatic Bank Draft)
This is my personal favorite because I’m kinda forgetful about due dates. With AutoPay:
- Your bill amount is automatically drafted from your bank account
- It’s completely FREE (no service charges)
- Payment is always on time
- Your bill will always be paid on the due date
- You’ll still receive billing statements to review
To sign up, just visit the KUB website and click “Learn More” under the AutoPay section. You’ll need your account number and bank information.
2. SelectPay (One-Time Bank Draft)
Sometimes you don’t want automatic recurring payments Maybe your income is irregular or you just prefer more control That’s where SelectPay comes in
- Make a one-time payment directly from your bank account
- It’s also completely FREE
- Payment is reflected on your KUB account immediately
- You control exactly when the payment happens
I used this option a lot before switching to AutoPay. It’s perfect for when you want to make sure you have enough money in your account before authorizing payment.
3. Credit/Debit Card Payments
If you’re like me and love collecting those credit card points or cashback rewards, KUB’s partnership with Paymentus is awesome:
- Pay with any major debit or credit card
- No service fees (this is huge – many utility companies charge for card payments!)
- Save payment methods for future use
- Maximum payment amount is $2,000
- Can be scheduled or one-time
This option is accessible through KUB’s website or their automated phone system at 865-524-2911
4. KUB Automated Phone System
Sometimes the website might be down or you’re just not near a computer. The automated phone system is a solid backup:
- Available 24/7
- Call 865-524-2911 and follow the prompts
- Have your KUB account number ready
- Process payments with your credit/debit card or checking account
I’ve used this a couple times when my internet was down, and it works pretty smoothly.
How to Set Up Your KUB Online Account
Before you can use these online payment options, you need to create a KUB online account. It’s really simple:
- Visit the KUB website at www.kub.org
- Click on “Create Login” in the account header
- Have your account number ready (it’s on your bill)
- Follow the prompts to set up your username and password
- Add security questions and contact information
The whole process takes about 5 minutes. Once you’re set up, you can access your account anytime to:
- View current and past bills
- Download PDF copies of your bills
- Check payment history
- Update contact information
- Monitor usage patterns
- Report outages
Paperless Billing: The Smart Choice
While setting up your online account, I highly recommend signing up for paperless billing. Here’s why:
- Instant access – get your bill as soon as it’s ready
- Never lose a bill – everything’s stored in your account
- Email notifications – get reminded when bills are ready
- Less clutter – no more paper bills piling up
- Environmentally friendly – save trees!
Knoxville is gorgeous, and every little bit helps keep our Smoky Mountains beautiful. Since 2020, KUB has been pushing paperless options to reduce their environmental footprint.
What If You Can’t Pay Your Bill?
Look, we all hit rough patches sometimes. The cost of living in Knoxville has increased (median household income is about $50,183 as of 2023), and utility bills can be a challenge. If you’re struggling to pay your KUB bill, don’t panic! There are options:
Project Help
KUB partners with Project Help to provide heating assistance to those in need. You can:
- Donate to help neighbors in need
- Apply for assistance if you qualify
- Purchase KUB gift cards for someone struggling
Round It Up Program
This is a cool program where you can round your bill up to the next dollar. The extra change supports weatherization for low-income households. It might not seem like much, but those pennies add up!
Payment Arrangements
If you’re temporarily unable to pay, contact KUB directly at 865-524-2911. They can often work out payment arrangements to help you catch up without disconnection.
Avoiding Scams
Unfortunately, utility scams are on the rise. KUB warns customers about scam attempts, noting:
- KUB will NEVER call you demanding immediate payment
- They will NEVER ask for payment via MoneyPaks, Green Dot Cards, or Money Grams
- They don’t knock on doors demanding payment for utility services
- If you suspect a scam, call KUB directly at 865-524-2911
I actually got one of these scam calls last winter claiming my electricity would be shut off in an hour if I didn’t pay with a gift card. Don’t fall for it!
KUB Service Areas in 2025
KUB serves most of Knoxville and parts of Knox County. The service area includes popular neighborhoods like:
- Bearden
- Fountain City
- Downtown Knoxville
- West Knoxville
- South Knoxville
- North Hills
- Sequoyah Hills
- Old City
If you’re new to the area or moving within Knoxville, you can easily transfer your service through your online account.
Tips for Managing Your KUB Bill
After living here for several years, I’ve found some useful ways to keep my KUB bills manageable:
Levelized Billing Plan
If you hate the surprise of seasonal bill spikes (especially those summer AC bills!), check out the Levelized Billing Plan. It averages your usage over the year for more consistent monthly payments.
Monitor Your Usage
Your KUB online account shows usage patterns. I was shocked to see how much electricity my old water heater was using! Replacing it cut my bill by almost 15%.
Check for Leaks
A small water leak can add up fast. KUB’s online tools can help you spot unusual usage patterns that might indicate a leak.
Energy Audits
KUB sometimes offers energy audit services to help identify ways to reduce your consumption. These can be super helpful for older Knoxville homes (and there are many, since the median house age here is higher than the state average).
KUB Bill Pay Locations
Sometimes you might need to pay in person. KUB has partnered with PaySite and local retailers throughout Greater Knoxville. Common locations include:
- Kroger
- Walmart
- Pilot/Flying J
- CVS
- Walgreens
The KUB website has a payment location map to help find your nearest option.
Final Thoughts: Is KUB Online Bill Pay Worth It?
Absolutely! After trying all the different payment methods, online bill pay is clearly the winner. The convenience, reliability, and extra features make it well worth the minimal effort to set up.
Knoxville’s population continues to grow (up 12.7% since 2000), and KUB has done a good job keeping up with modern payment technologies. Their systems are generally reliable, secure, and user-friendly.
The only downside I’ve experienced is occasional website maintenance, but even then, the phone payment system works as a backup.
Need Help with Your KUB Account?
If you’re having trouble with online payments or account access:
- Call KUB customer service: 865-524-2911
- Email using their contact form on the website
- Visit a KUB Customer Service Center in person
- Check their social media accounts for system updates
KUB generally has good customer service compared to utilities in other cities I’ve lived in.
So there you have it – everything you need to know about KUB online bill pay in 2025! Take it from someone who’s tried all the options – setting up autopay online is five minutes that will save you hours of hassle down the road. No more late fees, no more rushing to make payments, and one less thing to worry about in your busy life!
KUB(Knoxville Utilities Board) Customer Service
KUB(Knoxville Utilities Board) is committed to providing outstanding customer service. KUB customers can access a variety of services, such as viewing and paying bills, checking outages, and contacting customer service. KUB customers can access customer service by calling the customer service line at (865) 524-2911 during operating hours of 8:00am to 5:00pm, Monday through Friday.
KUB customers have access to a variety of other services, such as automated phone service, email, website, social media sites and in-person service at any of the four locations throughout Knoxville. For specific inquiries, customers can contact KUB customer service at (865) 524-2911 or via email at [email protected].
If customers are experiencing an outage, they can view the outages map on the KUB website to identify outages in their area. Customers can also call (865) 524-2911 to speak to a KUB customer service representative directly and report an outage. KUB representatives can provide information on how long outages may last.
KUB customers can access billing information online or by calling (865) 524-2911 to speak to a KUB customer service representative. Customers can also access information on payment options, such as automatic payments or online payments. KUB also offers payment assistance for those who are unable to pay their bills.
For questions or concerns regarding KUB services, customers can contact KUB customer service at (865) 524-2911 or via email at [email protected]. KUB customer service is available to assist customers with any questions, concerns, or complaints. KUB customer service representatives are available to help customers during operating hours of 8:00am to 5:00pm, Monday through Friday.
Check the KUB(Knoxville Utilities Board) Power Outage Map TodayWith KUB, Knoxville Utilities Board, you can quickly and easily check the power outage map. Just visit KUB’s website at www.kub.org and you can access the power outage map located on the home page. On the power outage map, you can view all reported outages in the greater Knoxville area as well as the estimated time of power restoration. This can be extremely helpful for planning your day or week. To report a power outage, simply select the “Report an Outage” button on the KUB website home page. You will then be prompted to enter your account information to confirm the location of the power outage. Once you have entered your account information, KUB crews will be dispatched to the location to assess the situation and begin restoring power. Other helpful services that KUB provides are online bill payment, customer service phone numbers, helpful energy-saving tips, and more. While checking the power outage map, you can also find helpful information about KUB’s services. KUB is committed to providing reliable and dependable service to the greater Knoxville area. Be sure to check the power outage map today to keep up to date with the latest outages in the area and to ensure that your power remains on.
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Outage Map: The KUB outage map provides a real-time and up-to-date view of outages affecting its customer base. It shows the current outages in real time by area, tracking each customer affected. It displays the number of outages reported for a given area and how many customers are affected. Those affected can stay informed and be prepared for any possible disruptions in their energy service.
KUB(Knoxville Utilities Board) Electric rate plans
KUB provides residents and businesses with many options to choose from when it comes to electric rate plans. KUB offers several residential electric rate plans to meet your needs. The options include the KUB Standard Rate Plan, the KUB Time-of-Use Rate Plan, and the KUB Off Peak Rate Plan. The KUB Standard Rate Plan offers one flat rate all year round, while the KUB Time-of-Use Rate Plan and the KUB Off Peak Rate Plan offer different rates during high-use and off-peak time periods.
KUB also offers several business rate plans. Business customers have the option to choose between the KUB Standard Rate Plan and the KUB Time-of-Use Rate Plan. The KUB Standard Rate Plan offers one flat rate all year round, while the KUB Time-of-Use Rate Plan offers different rates during high-use and off-peak time periods. Businesses can also take advantage of the KUB Demand Plan, where rates vary based on peak demand.
KUB provides a variety of electric rate plans to suit the needs of customers, whether residential or business. By offering a range of rate plans, customers can choose the plan that best fits their energy needs. Customers can also take advantage of KUBs bill pay services that allow them to conveniently pay their bills online, as well as the KUB Outage Map that provides up-to-date information on power outages in the area.
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FAQ
Where can I pay my KUB bill?
How long can you go without paying a utility bill?
Most electric bills are issued 21-days after a meter is read. Once the electric bill has been issued, a 30-day grace period is given to allow the homeowner to pay the bill. If the account is not paid in those 30-days or by the due date shown on the electric statement, consequences can follow.
Can I pay my bill online?
Pay through your biller
Many service providers let you pay bills through their website. This bill payment process will require you to sign in to each of your biller’s accounts individually to make payments. You will be required to enter your bank account information to each of your accounts for each biller.
How do I send money through Bill Pay?
Log in to Online Banking and select the Bill Pay navigation tab. Select the biller for the eBill you wish to pay then enter the amount and choose the date you want the payment to be received by the biller. You can pay one or more eBills through Online Banking Bill Pay.
