The City of Shreveport Water System, under the City Water & Sewerage Department, provides water for about 201,000 residents living in the Shreveport area. Established in 1839, the City of Shreveport Water collects water from its primary surface water source, the Cross Lake.
When you move to a new home in Shreveport City, youll most likely already have running water, but youll still need to set up water service with the City of Shreveport Water. Luckily, Shreveport has made it pretty simple with the following online form. Starting service generally takes just two business days.
When you move out of a home in Shreveport City, youll need to stop your water service with the City of Shreveport Water, so you dont keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days.
WaterZen exists to improve your familys health by making information about the water you drink more accessible, straightforward, and easy-to-understand.
Are you tired of standing in long lines just to pay your water bill in Shreveport? Well, you’re not alone! As a resident of this beautiful Louisiana city, I’ve been through the same struggles. Today, I’m gonna share everything you need to know about paying your Shreveport water bill – from online options to payment locations and even assistance programs for when times get tough.
Understanding Your Shreveport Water & Sewerage Bill
Before diving into payment methods, let’s understand what we’re actually paying for. Shreveport’s water bill typically includes charges for both water and sewerage services The sewerage portion is often calculated based on something called Average Winter Consumption (AWC)
Important Note Effective May 1, 2021, your Average Winter Consumption (AWC) may have changed, which directly affects your sewer charge This recalculation might explain why your bill looks different than expected.
Online Payment Options for Shreveport Water Bills
Let’s face it – online payment is probably the most convenient way to pay your water bill in Shreveport. Here’s how to do it:
- Visit the official City of Shreveport website at www.shreveportla.gov
- Navigate to the “Online Payments” section
- Click on “Pay Your Water Bill”
- Follow the prompts to complete your payment
The online system allows you to:
- View your current water account details
- Make one-time payments
- Set up automatic payments
- Check your payment history
Need to File an Extension or Report a Payment?
Life happens, and sometimes we need a little more time. If you need to file an extension with your water bill or report a payment, you can actually text “Hello” to (318) 524-8794. It’s that simple!
Alternative Payment Methods for Your Shreveport Water Bill
Not everyone is comfortable with online payments, and that’s totally OK! Shreveport offers several other methods to pay your water bill:
Payment Locations
The city maintains several physical locations where you can pay in person. These include:
- City Hall at 505 Travis Street
- Various authorized payment centers throughout the city
Mail-In Payments
If you prefer the traditional approach, you can mail your payment to the Shreveport Department of Water & Sewerage. Just make sure to:
- Include your account number on your check
- Allow enough time for delivery before the due date
- Use the return envelope provided with your bill if possible
Payment Assistance Programs
Sometimes, we all need a little help. If you’re struggling to pay your water bill, Shreveport offers various assistance programs for eligible residents.
While the website doesn’t provide specific details about these programs, you can contact the Department of Water & Sewerage directly at their main office to inquire about:
- Payment plans
- Income-based assistance
- Emergency assistance programs
Frequently Asked Questions About Shreveport Water Bills
How often will I receive my water bill?
Water bills in Shreveport are typically sent out monthly.
What happens if I pay my water bill late?
Late payments may incur additional fees and, in severe cases, could result in service disconnection. It’s always best to pay on time or make arrangements if you need more time.
Can I view my water usage history?
Yes! When you access your account online, you can view your water usage history, which is helpful for identifying unusual consumption patterns or potential leaks.
Is there an app for paying my Shreveport water bill?
While the city doesn’t have a dedicated app specifically for water bills, the online payment system is mobile-friendly and can be accessed from your smartphone’s browser.
Tips for Managing Your Shreveport Water Bill
As a long-time resident, I’ve picked up a few tips that might help you manage your water expenses better:
- Check for leaks regularly – Even small leaks can drastically increase your bill
- Install water-efficient fixtures – Low-flow showerheads and toilets can reduce consumption
- Monitor your usage – Understanding your patterns helps identify unusual spikes
- Set up automatic payments – Never worry about late fees again
Beyond Water Bills: Other Online Payment Options in Shreveport
The City of Shreveport’s online payment system isn’t limited to just water bills. You can also pay:
- Property taxes
- False alarm fees
- Traffic escort fees
- Property standards fees
- Industrial pretreatment services
Note that for Occupational License tax payments, you’ll need to use a different system, as these cannot be paid through the standard online portal.
A Bit About Shreveport – More Than Just Water Bills
While we’re talking about city services, let’s not forget that Shreveport is an amazing place to live! As the third-largest city in Louisiana with a population of around 187,593 (as of 2020), Shreveport offers residents and visitors plenty of attractions beyond just efficient utility services.
The city sits along the Red River and serves as the commercial and cultural center of the Ark-La-Tex region where Arkansas, Louisiana, and Texas meet. It’s home to several colleges and universities, including Centenary College of Louisiana and Louisiana State University Shreveport.
Whether you’re enjoying the annual Louisiana State Fair, visiting the R.W. Norton Art Gallery, or celebrating at the Highland Jazz & Blues Festival, there’s always something happening in Shreveport.
Final Thoughts on Managing Your Shreveport Water Bill
Paying bills might not be the most exciting part of living in Shreveport, but it’s a necessary responsibility that keeps our city running smoothly. With the various payment options available, including the convenient online system, managing your water bill has never been easier.
Remember, if you’re ever uncertain about any aspect of your water bill or payment options, don’t hesitate to contact the Shreveport Department of Water & Sewerage directly. They’re there to help ensure you have access to clean, reliable water services.
So next time that water bill arrives, you’ll know exactly what to do – whether you choose to pay online, in person, or through the mail. And if you’ve been putting off setting up that online account, maybe today’s the day to make that change and simplify your monthly routine!
Contact Information:
City of Shreveport
505 Travis Street
Shreveport, LA 71101
For water bill inquiries, text “Hello” to (318) 524-8794 or visit the Online Payments page.
This article was last updated in October 2025. Payment options and procedures may change, so always check the official City of Shreveport website for the most current information.
Have a Question, Issue or Comment?
Main Customer Service Physical Address: 505 Travis St Suite 580 Shreveport, Louisiana 71101 318-673-7600 [email protected]
Emergency (24 hours – broken water main or pipeline, etc.) 318-673-7600
Lead Report (201 A-
Lead levels in the drinking water of some cities across the United States are too high, potentially creating public-health issues for the people living in those areas.
What about City of Shreveport Water? How much lead is in your drinking water? And how do those levels compare to other cities in the state? We examined data from hundreds of cities across the nation to understand and grade your water quality.
As you can see, City of Shreveport Water received the best-possible grade because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers weve analyzed.
