CURRENT RATES EFFECTIVE JUNE 1, 2024 Example of a typical monthly water/sewer/garbage bill for single family residential customers 2024:
Your monthly water and sewer charges are composed of two parts: the Base Charge and the Quantity Charge. The base charge and quantity charge for each category are shown separately on the monthly bill.
Are you a Manatee County resident looking for convenient ways to pay your utility bills? I’ve got you covered with this complete guide to Manatee County bill pay options. Whether you prefer online payments, phone payments, or even dropping off your payment in person, there are multiple options to suit your needs.
Online Bill Pay – The Most Convenient Option
The easiest way to pay your Manatee County utility bill is through their Customer Self-Service (CSS) system. This online portal gives you complete control over your utility account with several helpful features:
- Make payments quickly and securely
- View your current and past statements
- Request paperless billing to save trees
- Check your residential garbage collection schedule
- Review your billing and consumption history
- Order recycling bins for your home
To access these features simply visit the Customer Self-Service portal through Manatee County’s official website.
How to Register for Online Bill Pay
If you haven’t set up an account yet the registration process is straightforward
- Visit the Customer Self-Service (CSS) website and click “Sign Up Now”
- Enter your first name, last name, and create a password
- Provide your email address to receive a verification code
- Enter the 6-digit verification code sent to your email
- Input your new Utilities Account Number (format: 100XXXXXXX)
- Enter your unique 8-character activation code from your welcome letter or bill
- Click “Create Account” to complete registration
- Add your contact information to stay updated
Important: Your verification request will expire in 3 days if not verified, and a verified email is required to make payments through CSS.
Online Payment Timing
When paying online, remember that payments made before 8 p.m. will post to your account the same business day. If you pay after 8 p.m., your payment will post the next business day.
Pay By Phone Option
Don’t have time to log in online? No problem! You can pay your Manatee County utility bill by phone using their automated telephone payment system.
Simply call 833-425-2099 and follow the prompts The system accepts
- MasterCard or Visa (processing fee applies)
- Checking or savings account payments (no processing fee)
This is super convenient when you’re on the go and need to make a quick payment!
Traditional Mail Payment
If you prefer the old-school approach, you can still mail your payment to Manatee County Utilities. There are two mailing addresses available:
For mailed payments only:
Manatee County Utilities Department
PO Box 25350
Bradenton, Florida 34206-5350
(No physical location at this address)
Utilities Administration Building:
3647 Cortez Road West
Bradenton, Florida 34210
Just remember to allow enough time for mail delivery and processing to avoid late payments!
Drop Box Locations
Need to drop off a payment in person? Manatee County offers convenient drop box options:
24-Hour Walk-Up Drop Box
Manatee County Utilities Department Administration Building
3647 Cortez Road West
Bradenton, Florida 34210
This is great if you need to make a payment outside of regular business hours!
Note: The lobby at this location has been permanently closed, but the walk-up drop box remains available 24/7.
Retail Payment Locations
Did you know you can also pay your Manatee County utility bills at certain retail locations? Both Amscot and Walmart now accept utility payments, though convenience fees apply.
Amscot Payments
- Only accepts cash payments
- Payments made before 2 p.m. on business days post the same day
- Payments after 2 p.m. post the next business day
- Convenience fee applies
- For locations, visit the Amscot website or call (800) 801-4444
Walmart Payments
- Payments made before 7 p.m. post the next business day
- Payments after 7 p.m. post in 2 business days
- Convenience fee applies
- For locations, check Walmart’s website
Customer Service Hours & Contact Information
If you have questions about your bill or need assistance, Manatee County Utilities Customer Service is available:
Phone Hours: Monday-Friday, 8 a.m. – 5 p.m.
Phone Number: 941-792-8811
Email: [email protected] (allow up to 5 business days for response)
Physical Address:
Utilities Administration Building
3647 Cortez Road West
Bradenton, FL 34210
Helpful Tips for Manatee County Bill Pay
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Set up auto-pay through the Customer Self-Service system to avoid missing due dates.
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Sign up for paperless billing to receive electronic statements and reduce paper waste.
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Check for water outages or service disruptions through the Manatee County website before calling about service issues.
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Keep your contact information updated in the CSS system to receive important notifications about your account.
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Be aware of current processing times – some payment methods take longer than others:
- Online/phone payments: Same or next business day
- Drop box: Immediate to 3-5 days depending on location
- Retail locations: 1-2 business days
- Mail: 3-7 days typically
FAQs About Manatee County Bill Pay
What if I didn’t receive my welcome letter?
You can find your new account number on your next bill statement. No late fees will be assessed during this introductory period.
Are there any fees for paying my bill?
- Online checking/savings account payments: No fee
- Credit card payments (MasterCard/Visa): Processing fee applies
- Amscot/Walmart payments: Convenience fees apply
- Mail/drop box: No fee
What utilities does Manatee County bill for?
Your Manatee County utility bill typically includes water, sewer, and solid waste (garbage) services.
What if I’m having trouble with the online payment system?
For the quickest answers to common questions, check out the Pay Utility Bill Online Help section on the Manatee County website, which includes helpful instructions and screenshots. You can also email [email protected] or call 941-792-8811.
Can I view my garbage collection days online?
Yes! Once you’re logged into the Customer Self-Service system, you can view your residential garbage collection schedule.
More Services Available Online
While managing your utility bill, you might want to explore other online services Manatee County offers:
- Request residential recycling bins
- Report a missed collection
- View billing and consumption history
- Register for emergency alerts
- Access GIS maps and property information
- Apply for water conservation rebate programs
My Experience with Manatee County Bill Pay
I personally found the online Customer Self-Service system to be the most convenient option. Setting up my account took less than 5 minutes, and now I can pay my bills anytime, anywhere. The ability to see my consumption history has also helped me be more conscious of my water usage.
The one time I did have a question about my bill, I called the customer service line. While they were experiencing high call volumes (which seems typical), the representative was knowledgeable and helped resolve my issue quickly.
Final Thoughts
Manatee County offers multiple convenient ways to pay your utility bills. The Customer Self-Service online portal provides the most features and convenience, but phone, mail, drop box, and retail payment options ensure that everyone can find a method that works for their lifestyle.
Whether you’re a tech-savvy resident who prefers online payments or someone who likes the traditional approach of mailing a check, Manatee County has made it easy to stay current on your utility bills.
Remember to allow adequate processing time depending on your payment method, and consider setting up auto-pay through the CSS system for the ultimate convenience. And if you ever have questions, the Utilities Customer Service team is just a phone call away during business hours.
Have you tried the new Customer Self-Service system yet? What payment method do you prefer for your Manatee County utility bills? Whatever method you choose, keeping your utilities current ensures uninterrupted service for your home or business.
Master Meter (Per Unit)
| Service | Water | Wastewater |
|---|---|---|
| Detached Single Family | $8.86 | $25.35 |
| Condo/Apartment | $6.33 | $16.96 |
| Mobile Home/Travel Trailer | $4.84 | $13.57 |
Quantity Charge Rates per 1,000 Gallons
Individual Residential Meters
- First 6,000 gallons: $2.83
- Next 9,000 gallons: $3.54
- Next 5,000 gallons: $8.52
- Over 20,000 gallons: $12.80
Master Metered Single Family Dwellings
- First 6,000 gallons: $ 2.83
- Next 9,000 gallons: $3.54
- Next 5,000 gallons: $8.52
- Over 20,000 gallons: $12.80
Master Metered Condos/Apartments
- First 4,500 gallons: $2.83
- Next 6,500 gallons: $3.54
- Over 11,000 gallons: $8.52
Master Metered Mobile Home and Travel Trailer Parks
- First 3,600 gallons: $2.83
- Next 5,400 gallons: $3.54
- Over 9,000 gallons: $8.52
Non-Residential
- Commercial/Industrial: $2.83
- Large User: $2.35
Irrigation – 1” and Smaller
- First 5,000 gallons: $2.83
- Next 15,00 gallons: $8.52
- Over 20,000 gallons: $12.80
Irrigation – 1 ½” and Larger
- First 5,000 gallons: $2.83
- Next 10,000 gallons: $3.54
- Next 15,000 gallons: $4.58
- Next 30,000 gallons: $7.05
- Next 40,000 gallons: $8.52
- Over 100,000 gallons: $12.80
