Note: Start Service requests are normally completed Monday-Friday, 8:00 a.m.- 4:00 p.m. (Excluding Holidays). If your new service request needs to be completed within 2 business days, please do not submit this application and call 901-820-7878.
MLGW does not provide water to Collierville, Bartlett or Germantown. Previous Address Street Number Street Name Apartment Number City State Zip Code Submit Phone Number (10 Digits) Ext Email (ex:[email protected]) Comments(160 chars max) Summary
Are you tired of rushing to pay your Memphis Light, Gas and Water bill at the last minute? I totally get it – finding convenient places to pay your MLGW bill can be a real headache sometimes! As someone who’s lived in Memphis for years, I’ve put together this comprehensive guide to help you find the nearest MLGW payment locations so you never have to worry about late fees again
Quick Overview of MLGW Payment Options
MLGW offers several ways to pay your utility bills
- Authorized Pay Agents: Numerous retail locations across Memphis and surrounding areas
- Phone Payments: Call 1-866-315-0277
- Online Payments: Through your MyMLGW account at mlgw.com
- Drop Boxes: For check or money order payments (no cash)
- Drive-thru Locations: Available at Millington, South, and Whitehaven community offices
Authorized Pay Agent Locations: The Convenient Choice
The most popular option for many Memphians is using authorized pay agents. These are retail stores where you can pay your MLGW bill in person. The best part? When you pay at an authorized agent, your payment typically posts to your account within just one hour!
What You Need to Know About Agent Payments
- MLGW bills have barcodes printed on the bottom and back
- VanillaDirect Pay™ barcodes allow payment at stores like Dollar General®, Family Dollar® and CVS®
- There’s a small transaction fee of $1.50 (MLGW doesn’t receive any revenue from these fees)
- You can search for the nearest location at mlgwagents.com
Common Authorized Pay Agent Retailers
Looking at the extensive network of payment locations, you’ll find these major retailers accept MLGW payments:
- Kroger stores throughout Memphis and surrounding areas
- Dollar General locations (numerous across all ZIP codes)
- Family Dollar stores in virtually every neighborhood
- CVS Pharmacy locations
- Cash Saver and SuperLo Foods grocery stores
- Other smaller local retailers like Gordin’s Food & Butcher Shoppe
Payment Locations by ZIP Code
Let me break down some of the payment locations by ZIP code areas to help you find what’s closest to you:
Midtown Memphis (38104)
In the Midtown area, you’ve got plenty of options including:
- Cash Saver on Madison Avenue
- Kroger at 1759 Union Avenue and 1366 Poplar Avenue
- CVS at 2115 Union Avenue
- Family Dollar on N. Avalon Street
- Dollar General on Central Avenue
South Memphis (38109)
South Memphis residents can pay at:
- Cash Savers on S. Third Street
- Gordin’s Food & Butcher Shoppe
- Hop In-Memphis
- Multiple Family Dollar and Dollar General locations
East Memphis (38117/38118/38119)
If you’re in East Memphis, check out:
- Kroger stores on Mendenhall, Truse Parkway, and Kirby Parkway
- SuperLo Foods on Spottswood Avenue and Quince Road
- Family Dollar and Dollar General locations throughout the area
Cordova (38016/38018)
Cordova residents have many convenient options:
- Multiple Kroger locations on Germantown Parkway and Houston Levee Road
- Family Dollar on Germantown Parkway and Appling Road
- Dollar General on Berryhill Road and others
Germantown (38138)
Germantown residents can pay at:
- Kroger on Poplar Avenue
- Kroger on Farmington Boulevard
Suburbs and Surrounding Areas
MLGW has also ensured payment locations in:
- Bartlett (38133): Kroger on Highway 70, Dollar General, Family Dollar
- Collierville (38017): Multiple Kroger stores
- Millington (38053): Kroger on Highway 51 N
- Lakeland/Arlington (38002): Several Kroger and Dollar General locations
MLGW Community Offices
If you prefer to deal directly with MLGW, they maintain these community offices:
-
Main Office Drop Box
- 245 South Main Street
-
South Community Office
- Drive-thru and Drop Box
- 2935 Lamar Avenue
-
Whitehaven Community Office
- Drive-thru and Drop Box
- 1111 East Shelby Drive
-
Millington Community Office
- Drive-thru and Drop Box
- 5131 Navy Road
Drive-Thru Hours
- Millington: 8 a.m. – 4:30 p.m., Monday – Friday
- South: 8:30 a.m. – 5 p.m., Monday – Thursday, 8:30 a.m. – 6 p.m., Friday
- Whitehaven: 8:30 a.m. – 5 p.m., Monday – Thursday, 8:30 a.m. – 6 p.m., Friday
Beyond Memphis: MLGW Payment Locations in Surrounding Areas
MLGW has made it easy for customers in surrounding communities to pay their bills too:
Mississippi Locations
- Hernando (38632): Kroger on Mount Pleasant Road
- Holly Springs (38635): CVS and Dollar General locations
- Horn Lake (38637): Multiple Kroger and other retailers
- Olive Branch (38654): Kroger, CVS, and Dollar General locations
- Southaven (38671/38672): Several Kroger and CVS locations
Arkansas Locations
- West Memphis (72301): Kroger on Service Road, Family Dollar
- Blytheville (72315): Kroger and Dollar General locations
Tennessee Locations Outside Memphis
- Jackson, TN (38305): Multiple Kroger locations
Types of Payments Accepted
It’s important to know what payment methods are accepted at different locations:
- Authorized Pay Agents: Cash, checks, and money orders
- Drop Boxes: Checks or money orders only (NO CASH)
- Drive-thru Locations:
- Millington & Whitehaven: Cash, check, or money order ONLY
- South: Cash, check, money orders, credit and debit cards
Tips for Hassle-Free MLGW Bill Payments
From my personal experience, here are some tips to make paying your MLGW bill easier:
- Keep your bill with you: The barcode on your bill makes payment quicker at retail locations
- Consider timing: Payments made at authorized agents post within about an hour, which is great for last-minute payments
- Check operating hours: Especially for MLGW community offices which have specific hours
- Have your account number ready: If paying by phone or at a location without your bill
- Remember the transaction fee: Budget for the $1.50 fee when paying at retail locations
Why I Prefer Using Authorized Pay Agents
I’ve found that using authorized pay agents like Kroger or Dollar General is super convenient for several reasons:
- They’re EVERYWHERE in Memphis and surrounding areas
- Many locations have extended hours (some even 24 hours)
- The payment posts quickly to my account
- I can combine my bill payment with regular shopping
- It’s reliable and gives me peace of mind with a receipt
Online and Phone Payment Options
If you prefer not to visit a physical location, MLGW offers these alternatives:
Pay Online
Visit mlgw.com/MyMLGWaccount to pay online. You’ll need:
- Your MLGW account number
- A valid email address
- A credit/debit card or bank account information
Pay by Phone
Call 1-866-315-0277 to pay by phone. Have your:
- MLGW account number
- Payment method information ready
Final Thoughts
With over 200 payment locations across Memphis and surrounding areas, MLGW has made it incredibly convenient to pay your utility bill. Whether you’re in Midtown, East Memphis, Southaven, or anywhere in between, chances are there’s a payment location just minutes away from your home or workplace.
I personally find that combining my bill payment with my regular grocery shopping at Kroger saves me time and ensures I never miss a payment. The small convenience fee is worth it for the peace of mind!
What’s your favorite way to pay your MLGW bill? Do you have a go-to location that makes it super easy? Share your experiences in the comments below!
NO WATER SERVICE PROVIDED!
Please remember, MLGW does NOT provide water service to Bartlett, Collierville or Germantown!
Note: Start Service requests are normally completed Monday-Friday, 8:00 a.m.- 4:00 p.m. (Excluding Holidays). If your new service request needs to be completed within 2 business days, please do not submit this application and call 901-820-7878.
MLGW does not provide water to Collierville, Bartlett or Germantown. Previous Address Street Number Street Name Apartment Number City State Zip Code Submit Phone Number (10 Digits) Ext Email (ex:[email protected]) Comments(160 chars max) Summary
MLGW Residential Start Service Request
You will be asked to provide the following information:
- Physical address (where do you need service turned on)
- Address you are moving from
- Date you need the service (NOTE: Please allow two business days to process online request)
- Mailing address (if different from the physical address)
- Date of birth
- Social Security # or Federal Tax ID
- Co-applicant information, if applicable
The utility shall require a minimum $200 deposit in cash, cashier’s check or money order from credit risk applicants. Applicants may elect to have the deposit billed on their next utility bill or new customers may elect to pay the deposit in eight payments of $25 beginning with the first billed month of service. Applicants are required to present two of the following forms of identification, one of which must be a discernible picture identification:
- Valid driver’s license, or Tennessee Drivers Certificate
- Official state ID card (issued by State as ID in place of driver’s license)
- Federal identification card (passport and/or visa, alien registration card, military ID card)
- Military discharge papers
- Voters registration card
- Social security card
- Certified copy of the birth certificate
- IRS individual taxpayer identification number card
- Municipal, State or Federal employment ID
- Medicaid or Medicare identification cards
- State-issued hunting and fishing license
- State-issued gun permit or license
- EBT (Electronic Benefits Transfer Card)
- Consular ID cards
MLGW Payment Locations
FAQ
What locations can I pay my MLGW bill?
MLGW bills have bar- codes printed on the bottom and back. VanillaDirect Pay™ barcodes allow you to pay at stores including Dollar General®, Family Dollar® or CVS®. There’s a transaction fee of $1.50. MLGW doesn’t receive any revenue from fees.
Can I pay someone else’s MLGW bill?
The giver can either remain anonymous or download the Gift of Comfort form and give it to the recipient. Click here to download the form. If you prefer writing a check, you can still download, complete and return the form to MLGW.
Can you pay your MLGW bill with a credit card?
You can pay your MLGW bill by phone by calling 1-866-315-0277. Payment methods offered are bank checking or savings account, Visa, MasterCard credit or debit card, Discover card, and ATM debit card (displaying the Star, Pulse or NYCE logos).
How do I pay bills online?
Log in to Online Banking and select the Bill Pay navigation tab. Select the biller for the eBill you wish to pay then enter the amount and choose the date you want the payment to be received by the biller. You can pay one or more eBills through Online Banking Bill Pay.
