7 Easy Ways to Pay Your NBU Bill: Convenient Options for Every Customer

Are you tired of rushing to pay your NBU bill at the last minute? We’ve all been there! As a New Braunfels resident, I’ve explored all the payment options available through New Braunfels Utilities (NBU), and I’m excited to share these convenient methods with you. Whether you prefer online payments, automatic drafts, or in-person options, NBU offers multiple ways to make bill payment stress-free.

Online Payment Options: Quick and Convenient

Quick Pay – No Login Required!

NBU offers a super easy Quick Pay option that doesn’t even require creating an account This is perfect for those one-time payments when you’re in a hurry, All you need is

• Your account number
• Last name
• Zip code

To use this feature, just visit the NBU website and click “Pay your bill online” I often use this method when I’m traveling and need to make a quick payment without logging into my account

Online Account Management

For those who prefer more control over their billing, creating an online account gives you access to:

• Payment history
• Usage tracking
• Bill management features
• Auto-pay setup options

Just log in to your online account through the NBU website, and you’ll find the “Pay Your Bill” button at the top right of the page. This takes you to their secure payment portal where you can manage everything in one place.

Automatic Payment Options: Set It and Forget It

Auto-Pay Through NBU

The auto-pay option is managed by NBU’s third-party Merchant Card Service Provider. This convenient service automatically deducts your bill balance from your:

• Checking account
• Savings account
• Credit card (Visa, MasterCard, or Discover)

Before each payment, you’ll still receive a bill notification showing the exact amount. I switched to auto-pay last year and haven’t had to worry about late fees since!

To enroll in auto-pay:

1. Log in to your online account
2. Click “Pay Your Bill” at the top right
3. In the payment portal, click “My Profile”
4. Select “AutoPay” (it’s the first option)

Auto-Draft Option

If you prefer not to create an online account, NBU offers an auto-draft payment option. This service automatically deducts your bill from your checking or savings account.

To sign up for auto-draft:

1. Complete the auto-draft form (available on the NBU website)
2. Submit it via email or mail to:
   • NBU, Attention: Customer Service
   • P.O. Box 310289, New Braunfels, TX 78131

Phone Payment Option: 24/7 Service

Don’t have time to go online? NBU’s automated phone payment service is available 24 hours a day, seven days a week. Just call 1-844-863-7360 to make your payment using:

• Checking account
• Savings account
• Visa, MasterCard, or Discover

I’ve used this service several times during power outages when internet wasn’t available, and it worked perfectly!

In-Person Payment Options: Traditional Choices

Visit the Customer Solutions Center

If you prefer face-to-face service or need to pay with cash, you can visit:

• NBU Customer Solutions Center
• 1488 S Seguin Ave, New Braunfels, TX 78130
• Operating hours: Monday – Friday, 8:00 a.m. to 5:00 p.m.

The staff is always friendly and can answer any questions about your bill while you’re there.

Western Union Convenience Pay Service

NBU has partnered with Western Union to offer payment options at participating local stores. All you need is your payment stub, and you can pay with:

• Check
• Cash
• Money order (some locations take cash only)

One convenient location in New Braunfels is:

• ARLAN’s MARKET
• 559 W. San Antonio St.
• New Braunfels, TX 78130
• Phone: 830-625-3714

Mail-In Payment Option: Traditional but Reliable

For those who prefer traditional mail, simply:

1. Detach your payment stub from your utility bill
2. Include it with your check or money order
3. Mail to:
   • New Braunfels Utilities
   • P.O. Box 660
   • San Antonio, TX 78293-0660

Just be sure to mail it early enough to avoid late fees!

Special Payment Programs: Extra Help When Needed

Budget Billing Program

Budget Billing is a great program that helps smooth out seasonal bill fluctuations by:

• Spreading your costs evenly over 11 months
• Using the 12th month as a reconciling period
• Making budgeting easier year-round

This program is especially helpful during summer months when AC usage skyrockets or winter months when heating costs increase. To enroll:

• Call Customer Service at 830-629-8400, or
• Sign up in person at the Customer Solutions Center

Senior Citizens Billing Program

NBU offers a special program for seniors 60 years or older that provides:

• Extended payment due dates (25 days after bill issue)
• No late penalties during this extended period
• Application to primary residence only

To qualify, you’ll need to:

1. Fill out a Senior Citizen Billing Application
2. Provide proof of age
3. Submit via fax (830-629-2119) or mail

Utility Bill Assistance Program

If you’re facing financial hardship, NBU offers assistance through the New Braunfels Foodbank:

• Help with electric, water, and wastewater charges
• Application process handled by the Foodbank
• Assistance amount determined based on need

Contact the New Braunfels Food Bank directly at 830-327-6004 to learn more about this program.

NBU Care Certificates: A Thoughtful Gift

Looking for a unique gift idea? NBU Care Certificates allow you to gift utility payments to friends or family:

• Available in $25 increments
• No service or activation fees
• Redeemable just like a gift certificate

Recipients can bring the certificates to the NBU Main Office or mail them in with their monthly payment. These certificates can be purchased at the Customer Solutions Center or by calling 830-629-8400.

Important Payment Processing Information

When making payments, keep these processing timelines in mind:

• Payments to Customer Service Reps by 5:00 p.m. on business days are processed same day
• Online and automated phone payments completed by 11:59 p.m. are credited same day
• Payments to drop boxes, night drops, or other alternative locations may not process the same business day

Why I Love NBU’s Payment Options

As someone who’s lived in New Braunfels for years, I’ve tried most of these payment methods. The auto-pay option has been a game-changer for me – no more forgetting to pay my bill or rushing to make last-minute payments!

My neighbor swears by the Budget Billing program, especially with our Texas summers when AC costs can be unpredictable. She loves knowing exactly what her bill will be each month.

Final Thoughts

NBU has clearly made a commitment to providing flexible, convenient payment options for all customers. Whether you’re tech-savvy and prefer online payments or appreciate traditional methods like mail or in-person payments, there’s an option that will work for your lifestyle.

I recommend setting up auto-pay or auto-draft if you haven’t already – it’s the easiest way to ensure your bill is paid on time, every time. And if you ever need assistance, don’t forget about NBU’s various support programs.

Remember, staying current on your utility bills not only avoids late fees but also helps maintain the reliable service we all depend on in our community. NBU makes it easy to keep those bills paid on time!