Have an online account? Make a one-time payment from your checking/savings account or a Digital Payment Method (Apple Pay, Google Pay, PayPal and Amazon Pay).
Are you strugglin’ with how to pay your Newport News Waterworks bill? Don’t worry, we’ve got you covered! As residents of Newport News, we understand how important it is to have simple, convenient ways to pay your water bill. In this guide, I’ll walk you through all the available payment methods, help you avoid those pesky late fees, and share some tips to make managing your water payments as smooth as possible.
Ways to Pay Your Newport News Waterworks Bill
Newport News Waterworks offers several convenient options for paying your water bill Here are all the methods available
Online Bill Pay
The fastest and most convenient way to pay is through the Newport News Waterworks website. You can:
- Make payments 24/7
- Set up one-time or recurring payments
- View your payment history
- Go paperless with e-billing
How to Create a Waterworks Online Account:
- Go to nnva.gov/waterworks and click “Pay Water Bill”
- On the login page, click “Register” to create an account
- Enter your account number, email, phone number, and create a password
- Activate your account through the email link sent to you
To Make a Payment Online
- Log into your Waterworks account
- Select “Pay” next to your current bill
- Choose your payment amount and date
- Enter your payment details (credit/debit card or bank account)
- Review and submit your payment
Your payment will be confirmed immediately with a reference number, and it’ll post to your account by the next business day.
Pay by Phone
If you prefer to pay by phone Newport News Waterworks has got you covered
- Call 757-926-1000
- Press 2 for the automated payment system
- Enter your 10-digit account number
- Follow the prompts to complete your payment
- Choose credit/debit card or bank account for payment
- Get a confirmation number
The phone payment system is available 24/7, and payments post to your account immediately.
In-Person Bill Payment
For those who prefer face-to-face transactions, you can visit these locations:
- 700 Town Center Drive, Newport News – Monday through Friday, 8:30 AM to 4:00 PM
- 2400 Washington Avenue (City Hall Treasurer’s Office) – Monday through Friday, 8:30 AM to 4:00 PM
Both locations also have convenient payment drop boxes if you’re in a hurry.
Autopay (Recurring Payments)
Never miss a payment by setting up automatic monthly payments:
- Login to your online account
- Click “Auto Pay” under the Billing tab
- Enter your bank account or card information
- Select payment date and frequency
- Save your autopay settings
Your bill will be paid automatically each month on the due date. Just make sure you have sufficient funds on autopay days!
Pay by Mail
You can also mail your payment to:
Newport News WaterworksPO Box 979Newport News, VA 23607Remember to include the payment stub from your bill and allow 5-7 days for delivery before your due date.
Pay at Authorized Retailers
Newport News Waterworks has partnered with local retailers to accept payments:
- Apple Market – 14761 Warwick Blvd
- Fast Trip – 12702 Jefferson Ave
- Triangle Pharmacy – 3101 Jefferson Ave
Bring your account number or bill, and be sure to get a receipt.
Mobile App Payment
Download the Newport News VA app on your smartphone for on-the-go payments:
- Make one-time payments 24/7
- Receive payment confirmations right on your phone
- Monitor your account and usage
Payment Details & Options
Accepted Payment Methods
Newport News Waterworks accepts:
- Credit cards (Visa, MasterCard, Discover)
- Debit cards
- Bank accounts (checking/savings)
- Cash (in-person only)
- Checks and money orders
Good news! There are NO additional fees for using credit or debit cards to pay your water bill.
Maximum Payment Amounts
There’s no longer a $500 limitation for Credit/Debit Card payments. You can pay full amounts as needed.
Financial Assistance Programs
If you’re having trouble paying your water bill, Newport News Waterworks offers several assistance options:
H2O (Help To Others) Program
This program, administered by The Salvation Army, provides financial assistance to residents who need help with their Waterworks or HRSD bill. To qualify:
- You must demonstrate that a personal or family crisis has inhibited your ability to pay
- Visit hnfs.com/shareh2o to find your city
- Call to see if you are eligible
PromisePay Payment Plans
Newport News Waterworks partners with PromisePay to offer flexible, no-fee payment plans for customers with overdue balances. These plans:
- Help you set up a payment schedule that fits your budget
- Have no additional fees
- Help you avoid service disruptions
To enroll, click the “Visit PromisePay” button on the Waterworks website or go directly to nnva.promise-pay.com.
Payment Extensions
Need more time to pay? You can request a payment extension:
- Call 757-926-1000 and press 1 to use the automated system
- Extensions allow you to pay a few days late without incurring late fees
- Note that extensions are limited based on your account history
Budget Billing
If you want more predictable monthly payments, consider enrolling in Budget Billing:
- Spreads your costs evenly throughout the year
- Creates predictable monthly payments
- Requires 12 billing cycles of payment history to qualify
- Can be set up by calling 757-926-1000
Avoiding Late Fees
Water payments are due by the “Pay By” date shown on your monthly bill to avoid a 10% late fee. Here are some tips:
- Pay a few days early online or by phone
- Allow 5-7 days for mail payments to arrive
- Set up autopay to never miss a due date
- Sign up for payment reminders through your online account
Managing Your Waterworks Account
Creating an Online Account
Creating an account is easy and takes just a few minutes. Have your paper bill and banking information available to speed up enrollment.
- On the LOGIN page, click the “Register” button
- Complete the enrollment form
- Activate your account through the link sent to your email
- Use your email address and new password to log in anytime
Going Paperless
To stop receiving paper bills and get e-bills instead:
- During enrollment, select “Yes, enroll me in Paperless Billing”
- If already enrolled, click “Settings” in the top menu, select “View Enrolled Accounts,” and choose paperless billing
- You’ll receive email notifications when new bills are available
Account Management Tips
- Update your profile if you move or change banks
- Monitor water usage through your online account
- Set up account alerts for due dates, overdue notices, and leak alerts
- Check your account balance before scheduling payments
Customer Service Information
If you need help with your Newport News Waterworks account:
- Call: 757-926-1000 (Customer service hours: 8:00 AM – 5:00 PM)
- Email: [email protected]
- Visit: Customer service lobby hours are 8:30 AM – 4:00 PM
FAQ About Newport News Waterworks Bill Pay
Q: When will my payment be processed?
A: For bank account payments, the system will credit your account on the business day following the payment date. For credit/debit card payments, transactions initiated before 8 PM Eastern Time will be credited the next business day.
Q: Is there a fee to use a credit card?
A: No! Newport News Waterworks does not charge additional fees for using credit or debit cards.
Q: How often will I receive a Waterworks bill?
A: Waterworks customers (both residential and commercial) are billed monthly.
Q: Can I get a payment extension?
A: Yes, Newport News Waterworks has partnered with PromisePay to assist customers needing payment plans. Visit nnva.promise-pay.com or call 757-703-4005 Monday through Friday from 8am to 5pm.
Q: Who owns Newport News Waterworks?
A: Newport News Waterworks is a regional water provider owned and operated by the City of Newport News that serves over 410,000 people in Hampton, Newport News, Poquoson, York County, and part of James City County.
Final Thoughts
Paying your Newport News Waterworks bill doesn’t have to be a hassle! With so many convenient options available – online, by phone, in person, or automatically – you can choose the method that works best for your lifestyle.
We recommend setting up an online account for the most convenient experience. You’ll be able to view your bills, make payments, set up autopay, and monitor your water usage all in one place.
If you’re ever struggling to pay your bill, don’t hesitate to reach out about assistance programs like H2O Help to Others or PromisePay payment plans. Newport News Waterworks is committed to providing an exceptional customer experience for all residents.
Have you tried any of these payment methods? Which one works best for you? Let us know in the comments below!
By Mail Make a payment by mailing a check or money order.
- Regular Mail Dominion Energy Virginia P.O. Box 26543 Richmond, VA 23290-0001
- Overnight (FedEx, UPS, etc) Dominion Energy Virginia Attn: Customer Payment Services 600 E. Canal Street Richmond, VA 23219
Please be sure to include your account number on your check.
To make a payment over the phone, please call 866-366-4357.
- Please have your account number ready.
- Residential Customers: $1.65 per transaction (up to $1,000 per transaction).
- Non-Residential Customers: $14.95 per transaction (up to $15,000 per transaction).
- Payments post to your account immediately.
- Electronic check payment is also accepted over the phone.
Automatic Monthly Payments (AutoPay)
Have your bill amount automatically deducted from your bank account each month.
- Theres no fee to participate in AutoPay.
- Payments post to your account in time for the due date.
- Never forget a payment!
Dont have an online account? Make a one-time payment through our only authorized third-party vendor, Paymentus.
- Residential Customers: $1.65 per transaction (up to $1,000 per transaction)
- Non-Residential Customers: $14.95 per transaction (up to $15,000 per transaction).
- Payments post to your account immediately.
- Credit or Debit cards accepted include Visa, Mastercard, Discover, and American Express. Digital Payment Methods including Apple Pay, Google Pay, PayPal and Amazon Pay are also accepted.
Make a payment in person at one of our many authorized payment centers.
- Please bring your bill or account number when making a payment.
- $1.50 fee per transaction (this fee must be paid in cash).
- Payments posted to your account immediately.
- Dominion Energy does NOT accept in person payments at any office locations, only at an Authorized Payment Center.
