The City of Aurora offers a convenient online payment service available 24 hours a day.
Are you struggling with paying your Aurora bill online? Don’t worry I’ve got you covered! As an Aurora resident who’s been through the confusion of figuring out which payment portal to use I’m sharing everything I’ve learned about the different Aurora billing systems and how to navigate them.
Whether you’re looking to pay your Aurora Water bill or settle your Aurora Health Care medical expenses, this comprehensive guide will walk you through the entire process. Let’s dive in!
Understanding Aurora’s Different Billing Systems
One thing that often confuses people (it definitely confused me!) is that “Aurora” can refer to different entities
- Aurora Water – City of Aurora’s utility service
- Aurora Health Care – Healthcare system in Wisconsin
These are completely separate organizations with different payment systems Let’s break down each one
How to Pay Your Aurora Water Bill Online
The City of Aurora, Colorado provides several convenient ways to pay your water bill online.
Aurora Water Payment Portal
Aurora Water has recently upgraded their customer portal, making online bill payment easier than ever. Here’s how to use it:
- Visit the Aurora Water billing page
- Click on “Online bill payment”
- Sign in to your account or use the guest payment option
- Enter your account information and payment details
Aurora Water Payment Options & Fees
As of October 2025, Aurora Water has implemented some changes to their payment policies:
- Residential accounts: No fees for credit card payments
- Non-residential accounts: $7.95 fee per $500 payment increment for credit card payments (started June 9)
- Payment limit: $25,000 maximum
- ACH and e-check: Still available at no cost
Budget Billing for Aurora Water
If you hate the surprise of seasonal bill fluctuations, Aurora Water offers a budget billing program that spreads your water payments evenly throughout the year. This can be especially helpful for managing household expenses.
Water Customer Portal Features
When you sign up for the Aurora Water customer portal, you can:
- View water usage online
- Track consumption patterns
- Set up alerts for high usage
- Manage payment methods
- Access billing history
How to Pay Your Aurora Health Care Bill Online
If you’re an Aurora Health Care patient in Wisconsin, you have different options for paying your medical bills online.
LiveWell Portal for Aurora Health Care
Aurora Health Care offers two main ways to pay your medical bills online:
-
Pay with LiveWell account (recommended)
- Secure access to your billing information
- Save payment methods
- View detailed billing history
- Sign up for payment plans
- Message customer service
-
Pay as a guest
- Quick one-time payments
- No account needed
- Requires guarantor information from your statement
To pay your Aurora Health Care bill:
- Visit Aurora Health Care’s billing page
- Choose either “Pay with my LiveWell account” or “Pay as a guest”
- Follow the prompts to complete your payment
Understanding Your Aurora Health Care Bill
Medical bills can sometimes be confusing. Aurora Health Care provides resources to help:
- Sample bill guide: Available as a PDF to help you understand terminology
- Cost estimator tools: Help you anticipate expenses
- Financial assistance: Programs available for those who qualify
Frequently Asked Questions About Aurora Bill Payments
Aurora Water FAQs
Q: What if my water service was discontinued?
A: If you’ve made a payment online or through the automated phone system, call 303.739.7388 or log into your online profile and complete a Reconnect Request.
Q: How are sewer charges calculated?
A: Sewer charges are based on “winter quarter average,” which calculates your average water consumption from December through February. The new rates appear on your April bill.
Q: What if I’m having trouble paying my water bill?
A: Aurora Water offers assistance through Aurora Water Cares. To check eligibility, call 1.833.55WATER (1.833.559.2837).
Aurora Health Care FAQs
Q: What is a guarantor?
A: A guarantor is the person financially responsible for the account. You can find this information on your statement.
Q: What is a visit account?
A: A visit account is how your charges are grouped together, usually representing billing for a single visit. You may have multiple visit accounts, each with its own balance.
Q: Can I pay for home medical equipment online?
A: Yes! You can pay for Aurora Health at Home services and equipment through the patient portal. Services received since May 2022 for infusion therapy and since January 2023 for home medical equipment can be paid through the Aurora Health at Home patient portal.
Contact Information
Aurora Water Contact Info
- Customer Service: 303.739.7388 (7:30 a.m. – 5 p.m., M-F)
- After Hours Emergencies: 303.739.6772
- Email: [email protected]
- Address: 15151 E. Alameda Parkway, Aurora, CO 80012
Aurora Health Care Contact Info
- Billing Questions: 833-528-7672
- Website: aurorahealthcare.org
Tips for Managing Your Aurora Bills
After years of paying these bills, I’ve picked up some helpful strategies:
- Set calendar reminders for payment due dates
- Sign up for autopay when available to avoid late fees
- Review your bills carefully for any unusual charges
- Keep payment confirmations until the next bill arrives
- Consider budget billing to avoid seasonal payment spikes
- Check for financial assistance programs if you’re struggling
What to Do If You’re Having Payment Problems
We’ve all been there – sometimes finances get tight. Both Aurora Water and Aurora Health Care offer assistance programs:
- Aurora Water Cares: Financial assistance for those facing medical crises, job loss, or other challenges
- Aurora Health Care Financial Assistance: Programs available based on financial need
Don’t wait until your services are disconnected! Contact customer service at the first sign of payment difficulties to explore your options.
My Personal Experience
I remember when I first moved to Aurora and was completely confused about how to pay my water bill. The website seemed complicated, and I ended up driving to the payment center in person! What a waste of time that was.
Now, I just use the online portal and have everything set to autopay. It saves me SO much time and hassle. The new customer portal for Aurora Water has made things much easier to track, and I love being able to see my usage patterns online.
Final Thoughts
Paying your Aurora bills online – whether for water utilities or healthcare services – doesn’t have to be complicated. With the right information and resources, you can easily manage your payments from the comfort of your home.
Remember that both Aurora Water and Aurora Health Care continue to update their online payment systems, so check their websites for the most current information. The details in this guide are current as of October 2025.
Have you found other helpful tips for managing your Aurora bills? Drop a comment below and share your experiences!
This article was last updated on October 13, 2025, with the most current information from the City of Aurora and Aurora Health Care websites.
Automatic Payment By Bank Draft/Credit Card
The City of Aurora offers Automatic Water Bill Payment which automatically withdraws your bimonthly water bill from your checking account on the due date. To sign up for this service, simply fill out this form in English(PDF, 631KB) or Spanish(PDF, 668KB), attach a voided check, and submit it to the Water Billing Division. You can also self-register for this service through our online system.
The City of Aurora also offers Automatic Water Bill Payment by charging your credit/debit card for the bi-monthly water bill on the due date. Registration for this service must be done through our online system.
To change or terminate your Automatic Payment, complete this form in English(PDF, 631KB) or Spanish(PDF, 668KB) and return it to the Water Billing Division or use our online system.
