SmartHub has several features that make managing your account as easy as possible. Whether through the web, or your smartphone or tablet (Android or iOS), you’ll be able to pay your bill, view your usage, contact customer service and get the latest news.
As soon as you log in, you’ll be able to view your billing history and make a payment with just a couple of clicks. You’ll be able to see your current bill, along with bills from the previous month or even the previous seasons, if you want to compare costs. Not only will you see your billing history, but you’ll be able to view your actual use. You can see how your use is trending over time, which will allow you to take steps to lower your bill.
Making payments through SmartHub is fast and easy. The first time you make a payment either through the web or through your mobile device, you’ll be able to securely store your payment information for future transactions. The next time you need to pay your bill, it will only take a couple of clicks.
You’ll also be able to see important notices with SmartHub. You’ll be able to select how you want to be notified about your bill, including email and text messaging. You’ll even be able to set usage thresholds so that you’ll know when you’re using more than you’d like which will help you keep your electricity bill as low as possible.
Reporting a service issue is a snap with the SmartHub mobile app. There’s no need to call the office, just let us know about the issue with a few clicks. You can also contact us for customer service requests or with any questions you may have. You can now contact us at any time from anywhere.
Are you tired of paper bills cluttering your countertops? Wish there was an easier way to manage your Shrewsbury Electric & Cable Operations payments? Look no further! As a long-time SELCO customer myself, I’ve explored all their bill payment methods and want to share the inside scoop to make your life simpler.
What is SELCO and Their Bill Pay Services?
SELCO (Shrewsbury Electric & Cable Operations) provides electric and cable services to Shrewsbury, Massachusetts residents. They offer multiple ways to pay your bills, making it convenient for customers with different preferences.
Like many of you, I juggle multiple bills each month, and SELCO’s payment options have been a real time-saver Let’s break down everything you need to know about SELCO bill pay services.
SmartHub: SELCO’s Digital Bill Pay Platform
SELCO’s primary bill payment system is SmartHub, which lets you manage your account from anywhere anytime. This platform offers
- 24/7 account access
- One-time payments
- Recurring payment setup
- Bill history viewing
- Usage monitoring
To get started with SmartHub, visit selco.smarthub.coop or click “Get Started” on the SELCO homepage under the SmartHub section. The process is quick and gives you immediate access to your account information.
I personally love SmartHub cuz it sends me reminders when my bill is due which has saved me from late fees more times than I care to admit!
SELCO Bill Pay Methods: All Your Options
1. Online One-Time Payments
Don’t want to register for an account? No problem! SELCO offers one-time payment options directly from their website. Simply click on “One-Time Payment” on the homepage, and you can pay without creating an account.
What you’ll need:
- Your SELCO account number
- Payment method (credit card, debit card, or bank account)
- Valid email address
2. SmartHub Account for Recurring Payments
If you’re like me and prefer setting up automatic payments to avoid missing due dates, SmartHub is your best friend. Here’s what you can do:
- Schedule recurring payments
- Choose payment dates that work with your schedule
- Select payment sources (bank account or card)
- Get email confirmations when payments are processed
The system is super reliable – I’ve used it for over two years without a hiccup!
3. Phone Banking Payment Options
Sometimes technology isn’t cooperating, or maybe you just prefer talking to a real person. SELCO’s got you covered with phone payment options:
Customer Service: 508-841-8500
Hours: Monday-Friday, 7:30 AM to 4:30 PM
Extended Hours: Tuesdays until 6:30 PM
Their customer service team is always friendly and helpful whenever I’ve called with questions about my bill.
4. In-Person Payments
If you prefer handling your bills in person, you can visit SELCO’s office:
Address: 100 Maple Avenue, Shrewsbury, MA 01545
Hours: Monday-Friday, 7:30 AM to 4:30 PM
Extended Hours: Tuesdays until 6:30 PM
I’ve found that visiting the office is also a great way to get questions answered about other services they offer, like their rebate programs.
Special Features of SELCO Bill Pay
Payment Protection Options
SELCO understands that sometimes financial situations get tough. They offer several programs to help:
Share the Warmth Program
This program helps low-income residents with their electric heating bills. If you’re struggling or want to contribute to help others, this is a great community resource.
Electric Heat Assistance
For qualified residents who need help with electric heating costs.
Internet Assistance
Programs to help eligible customers maintain internet access.
When my neighbor lost her job last winter, the Share the Warmth program helped keep her heat on until she found new employment.
Digital Bill Management
Beyond just paying bills, SELCO’s digital services let you:
- View usage patterns
- Download past bills
- Set up bill alerts
- Update account information
- Report service issues
Frequently Asked Questions About SELCO Bill Pay
What is the cutoff time for scheduling bill payments?
While you can schedule payments anytime, the cutoff for same-day processing is noon on business days. Payments scheduled after this time will be processed the next business day.
Is there a limit to how much money can be sent via SELCO Bill Pay?
Yes, there are limits. The system generally allows up to $30,000 per transaction and per processing day. However, payments to individuals may have lower limits, typically around $2,000 per transaction.
How quickly are payments delivered to payees?
Electronic payments are typically completed within 1-2 business days. Check payments take longer, usually 4-7 days to arrive at the payee. Additionally, it may take the payee extra time to process the payment once received.
Can I skip a payment?
In some cases, SELCO may allow payment skips. However, this typically applies to loan payments rather than utility bills. For utility bills, it’s best to contact customer service if you’re experiencing difficulty making a payment on time.
Tips for Efficient SELCO Bill Management
As someone who’s used SELCO services for years, I’ve picked up some tricks that make bill payment even smoother:
1. Set Up Autopay
The single best way to avoid late fees is setting up autopay through SmartHub. Just make sure your payment method is always up-to-date!
2. Use Calendar Reminders
If you prefer making manual payments, set recurring calendar reminders 3-5 days before your bill is due.
3. Keep Your Contact Info Updated
SELCO sends important notifications about your account, including bill reminders. Make sure your email and phone number are current so you don’t miss these.
4. Take Advantage of Usage Monitoring
SmartHub shows usage patterns that can help identify ways to reduce consumption and lower your bills.
5. Check for Available Rebates
SELCO offers numerous rebate programs for energy-efficient appliances, EV chargers, heat pumps, and more. These can save you significant money!
| Rebate Type | Maximum Amount | Details |
|---|---|---|
| EV Rebate | Varies | For electric vehicle purchases |
| EV Charger | Up to $350 | For home charging stations |
| Heat Pumps | Varies | For efficient heating/cooling |
| Home Energy Audits | Free | Identify energy-saving opportunities |
| Solar/Net-Metering | Varies | For solar installations |
Comparing SELCO Bill Pay to Other Utility Payment Systems
Having used several utility payment systems, I find SELCO’s offering stands out in several ways:
• User-friendly interface: The SmartHub platform is intuitive and easy to navigate
• Multiple payment options: More flexibility than many other utilities
• Community focus: Programs like Share the Warmth show their commitment to residents
• Rebate programs: More generous than most utility companies
• Extended Tuesday hours: Great for those who can’t make it during standard business hours
The main downside is that some of the rebate programs can be a bit complicated to navigate, but their customer service team is always willing to walk you through the process.
SELCO’s Latest News and Updates
SELCO recently received national recognition for customer satisfaction and won a Massachusetts Excellence in Technology Award in October 2025. They’re constantly improving their services and technology to make customer experiences better.
Recent updates include:
- 24/7 Help Desk support now available
- New fiber internet upgrade project
- Enhanced renewable energy programs
- Smart Meter Upgrade (AMI) rollout
Conclusion: Making the Most of SELCO Bill Pay
Managing your SELCO payments doesn’t have to be complicated. Whether you prefer digital solutions like SmartHub, phone banking, or in-person visits, there’s an option that fits your lifestyle.
I’ve found that the combination of autopay for my regular bills and usage monitoring to keep costs in check has been the perfect system for me. The peace of mind knowing my utilities are handled automatically is worth its weight in gold!
Remember that SELCO isn’t just a utility provider—they’re a community-focused organization with programs designed to help residents thrive. From assistance programs to rebates, they offer more than just the basics.
Have you tried any of SELCO’s bill pay options? Which one works best for you? I’d love to hear about your experiences in the comments below!
Getting started with SmartHub is as easy as 1-2-3!
Both platforms are part of our online account management system for members.
Both the web version and mobile app allow you to securely access their account information, change your personal information, manage notifications, update stored payment methods, view bills and payment history, make payments, and report issues.
The free, secure mobile app is available to download and install on mobile devices and tablets.
Watch Tutorials:
Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.
Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
You may have multiple account numbers if you have Electric & Communications (TV, Internet, Phone) services through SELCO. Electric and Communications are two separate account numbers, but will roll up to a total amount due shown on page 1 of your bill.
You can find your account numbers (Electric and Communications) on page 3 of your bill.
Customers will have separate account numbers for Electric and Communications (TV, Internet, Phone).
Click HERE for more info on how to read your bill.
You can also call us at 508-841-8500 for assistance.
No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail.
When we upgraded our systems, those who were previously enrolled in paperless billing were not able to be carried over, so while we understand it’s inconvenient, we do appreciate your understanding of having to enroll again.
You can choose to participate in paperless billing, which sends bill statements to the email address on your account. You will no longer receive a copy of your bill in the mail.
Here’s how to change your preference to participate in paperless billing:
On the website:
- Click on My Profile
- Click on Update My Paperless Settings.
- Choose your paperless preference
On the app:
- Select Settings
- Select Paperless Billing
- Choose your paperless preference
You may choose how you receive notifications from SmartHub (email or SMS) by updating your notifications preferences.
- Log in to your SmartHub account
- Click on “Notifications”
- Click Manage Contacts to add or change email address and phone numbers
- Enter verification code to activate
- Click on Manage Notifications to set up SMS and email alerts
Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize us to withdraw funds from your selected account to pay your monthly bill on the due date.
How to sign up on the website: CLick HERE for a step-by-step guide on how to enroll
- Click on Billing & Payments
- Click on Auto Pay Program
- Click on Sign Up for Auto Pay and follow instructions
How to sign up on the app:
- Select Bill & Pay
- Select Auto Pay Program and follow instructions
You can save bank account and/or credit/debit card information for future one-time payments.
On the website:
- Click My Profile
- Click on Manage My Stored Payment Accounts and follow instruction
On the app:
- Select Settings
- Select Stored Payment Accounts and follow instructions
