Have you ever been stuck at work and suddenly remembered your electric bill is due today? Or maybe you’re tired of writing checks every month for your utilities? If this sounds familiar, SmartHub bill pay might be the solution you’ve been looking for. I’ve been using this app for over a year now, and let me tell you, it’s changed how I manage my utility payments completely
What is SmartHub?
SmartHub is a powerful app developed by National Information Solutions Cooperative (NISC) that gives utility and telecommunications customers complete account management right from their smartphone or computer. With over 1 million downloads on Google Play alone and a solid 3.8-star rating from more than 11,000 reviews, it’s clear that many people are finding value in this service.
The app connects customers with their local utility providers, allowing them to:
- View current and past bills
- Make one-time or recurring payments
- Monitor energy usage
- Report and view service outages
- Contact customer service
- Receive important notifications from their provider
Key Features of SmartHub Bill Pay
Bill & Pay
This is probably the most popular feature – and for good reason! The Bill & Pay feature lets you
- Quickly check your current balance and due date
- Set up recurring payments so you never miss a deadline
- Add and manage different payment methods
- View your bill history (including PDF versions of paper bills!)
The billing system is straightforward to use When you log in, your current balance is displayed prominently, and making a payment takes just a few taps or clicks I personally love that I can schedule payments in advance when I know I’ll be traveling.
My Usage
The usage tracking feature is super helpful for monitoring your energy consumption. You can:
- View detailed energy usage graphs
- Identify high usage trends
- Navigate through data using intuitive gestures
This feature has actually helped me save money by spotting patterns in my energy use. For example, I noticed my usage spiked during certain hours and was able to adjust my habits accordingly.
Paperless Billing
Going paperless is easy with SmartHub. Just follow these steps:
- Log into your account at your provider’s website (like myenergycoop.com)
- Select “Settings”
- Choose “Paperless Billing”
- Update your preferences
Not only is this better for the environment, but it also reduces clutter in your home. Win-win!
Auto Pay
Setting up Auto Pay is one of my favorite features. It’s completely optional but super convenient if you want to “set it and forget it.” Here’s how:
On the website:
- Click “Bill & Pay”
- Click “Auto Pay Program” on the sidebar
- Accept the Terms and Conditions and follow the instructions
On the app:
- Select “Pay My Bill”
- Select “Auto Pay Program”
- Follow the prompts
You’ll need to save your bank account or credit/debit card information to use this feature. I’ve been using Auto Pay for months and haven’t had any problems with it.
Who Can Use SmartHub?
SmartHub works with many different utility providers across the country. Some examples include:
- The Energy Cooperative
- CoServ
- Haywood EMC
- Clay Electric
- Jackson EMC
- And many more!
To find out if your utility company offers SmartHub, check their website or give them a call.
How to Get Started with SmartHub
Creating an Account
Getting started with SmartHub is pretty simple:
- Visit your utility provider’s website or download the SmartHub app from Google Play or the Apple App Store
- Click “New User? Sign up to access our Self Service site”
- Enter your account number (found on your bill), the name on the account, and your email address
- You’ll receive a temporary password via email
- Log in with that temporary password and then create your own secure password
If you’re struggling to find your account number, it’s typically located in the top right corner of your bill. If you can’t locate it, just call your provider’s customer service number.
Downloading the Mobile App
The mobile app gives you access to your account on the go. To download:
- Visit the Apple App Store or Google Play
- Search for “SmartHub”
- Download the free app
- Log in using the credentials you created earlier
Is SmartHub Secure?
Security is a major concern with any financial app, and SmartHub takes it seriously. All critical information is encrypted during transactions, and no personal information is stored on your mobile device.
However, be aware that mobile devices do offer the option to store login information for apps. If you choose this option, anyone with access to your device could potentially access your account. I recommend using a strong password and not saving it on shared devices.
Common Issues and Solutions
Payment Glitches
Some users, like Amber Medford from Haywood EMC, have reported issues with payment entry after updates. In her October 2025 review, she mentioned having to tap multiple times to enter payment amounts.
If you encounter similar issues:
- Try force-closing and reopening the app
- Check for app updates
- Contact your utility provider’s customer service
Usage Data Limitations
Other users have noted problems with viewing detailed usage information. Marilyn Liebegott mentioned in her February 2025 review that she could no longer see peak versus non-peak hour usage after an update.
If you’re having trouble viewing usage data:
- Check your provider’s website, which might offer more detailed information
- Contact customer support through the app’s “Contact Us” feature
- Check if there are any known outages or maintenance issues
Pros and Cons of SmartHub
Pros:
- Convenience: Pay bills anytime, anywhere
- Usage Monitoring: Track your energy consumption
- Auto Pay: Never miss a payment deadline
- Multiple Payment Options: Use credit cards, bank accounts, etc.
- Outage Reporting: Quickly report service issues
- Bill History: Access past bills easily
Cons:
- Update Issues: Some updates cause temporary glitches
- Learning Curve: May take time to get used to all features
- Provider-Dependent: Features can vary based on your utility company
- Data Delays: Usage data isn’t always updated immediately
Managing Multiple Accounts
If you have multiple utility accounts (maybe you own rental properties or have separate accounts for home and business), SmartHub makes it easy to manage them all in one place.
On the website, your home page displays all accounts with their balances. On the app, you can view the total due for all accounts and make payments to individual accounts or all at once.
This feature is super handy for landlords or anyone managing multiple properties!
Beyond Bill Payment
SmartHub isn’t just for paying bills. You can also:
Report Outages
When your power goes out, you can quickly report it through the app. This is much faster than calling a hotline and waiting on hold.
Contact Customer Service
Need to get in touch with your utility provider? You can submit inquiries directly through the app. Just:
- Log in to your account
- Click or tap “Contact Us”
- Select your issue type
- Provide the requested information
- Submit
Manage WiFi (Where Available)
Some providers even let you manage your WiFi network through the app, including:
- Maintaining passwords
- Troubleshooting issues
- Creating guest networks
- Setting up parental controls
- Checking internet speed
Customer Experiences
Customer experiences with SmartHub are generally positive, though mixed. The app maintains a 3.8-star rating on Google Play, with many users praising its convenience.
However, some frustrations do appear in reviews. A Google user mentioned inconsistencies in usage reporting, saying “One week it will show usage everyday including weekends, the next week it does not show weekends or the week until Thursday.”
Despite these occasional issues, most users find the app helpful for managing their accounts. The development team seems responsive, with regular updates to address bugs and improve functionality.
Tips for Getting the Most Out of SmartHub
- Set Up Notifications: Customize your alerts to get notified about bills, outages, and more.
- Use the Usage Explorer: Take time to explore your consumption patterns to identify savings opportunities.
- Try Auto Pay: If you’re comfortable with automatic payments, this feature ensures you’ll never miss a due date.
- Report Issues Promptly: If you notice bugs or glitches, report them through the Contact Us feature.
- Check for Updates: Make sure you’re running the latest version of the app for the best experience.
Final Thoughts
SmartHub bill pay has truly changed the way I manage my utility payments. While it’s not perfect (what app is?), the convenience it offers far outweighs the occasional glitches that pop up after updates.
The ability to check my account, make payments, monitor my usage, and contact customer service all from one app has saved me countless hours of time. No more writing checks, licking stamps, or waiting on hold with customer service!
Whether you’re tech-savvy or just looking for an easier way to pay your bills, I think SmartHub is worth trying. It’s free to use, and the peace of mind that comes with never missing a payment is priceless.
So why not give it a shot? Download the app or visit your utility provider’s website to see if SmartHub is available for your accounts. You might just find yourself wondering how you ever managed without it!
To download the mobile app:
- Download the SmartHub app from the iPhone App Store or the Android Marketplace. (Please note SmartHub is one word.) If duplicate apps appear with the same name, National Information Solutions Cooperative provides the correct app.
- Find “Singing River Electric” by location or name and confirm.
- Enter email and password or select, “New User” if you have not already established a password to pay SRE bill online.
Take charge of your power bill with the SmartHub app:
Our SmartHub app is the fastest and most accurate way to report a power outage, view a LIVE outage map or monthly energy use, and pay your electric bill. Member account information is easily accessible and you can even view past bills.
SmartHub: Pay your bill from your smart phone — iPhone/iPad
FAQ
What is smarthub?
SmartHub is your online account for Consolidated Cooperative. If you have multiple accounts, you can access them all through one FREE SmartHub username and password. You can access SmartHub on a desktop computer, or download the app on any Android or Apple device through your app store.
How do I use smarthub pay now?
Use SmartHub Pay Now instead. All you need is your account number and the first five letters of your last name. Pay Now only shows your current amount due and allows you to make a payment. SmartHub Update – February 2024 SmartHub just got a new look!
How do I log in and manage my smarthub account?
To log in and manage your account please click here. For more information about the SmartHub app please visit www.smarthubapp.com. Because we are a co-op, one of our main concerns is making of members’ lives easier. That is why we offer the SmartHub account management app.
How do I enroll in smarthub?
To enroll in this program, call your local district office or sign up through SmartHub. Use Quick Pay. Simply enter your account number and last name to make a quick and easy payment. Our District Service Representatives in Chase City, Gretna, and Emporia are available to take your payment in person and answer any questions that you may have.
What if I have multiple smarthub accounts?
If you have multiple accounts, you can access them all through one FREE SmartHub username and password. You can access SmartHub on a desktop computer, or download the app on any Android or Apple device through your app store. All you need is your Consolidated account number to create a SmartHub log-in.
How do I Find my smarthub account number?
You can find your account number on a printed bill statement mailed to your residence or business. You can also contact us for help locating your account number at 740-344-2102. How do I download the app and sign up for SmartHub? (Mobile) Visit the Apple App Store or Google Play on your phone or tablet and search for “SmartHub.”
