At St. Mary’s Health System, we believe complexity and affordability shouldn’t be barriers to our patients’ ability to access they care they need when and where they need it. We encourage you to explore the information and resources we’ve made available here to gain better insight into our billing practices and financial assistance options, as well as ask questions or pay your bill quickly and easily.
For your convenience and peace of mind, you can pay your bill online, by phone, mail or in person at the facility where you received your services. If you are looking for the easiest option, we encourage you to use online bill pay as there several benefits, including:
If your Date of Service is prior to October 1, 2022, please contact our Customer Service team at (877) 727-9190 to make a payment.
If your Date of Service is on or after October 1, 2022, please contact our Customer Service team at (855) 275-9593 to make a payment.
To make life easier for our patients, we will automatically bill your health plan, including Medicare and Medicaid, on your behalf. If you have more than one health plan, St. Mary’s Health System will bill additional insurance carriers. Billing statements will be sent to patients on a timely basis.
Hey there, fellow bill-payers!
I’m gonna be honest with ya – nobody likes paying bills. But at least St. Mary’s Medical Center has tried to make it less painful with their online bill pay system. As someone who’s navigated the healthcare billing maze more times than I care to admit, I thought I’d share everything I know about St. Mary’s 2 bill pay options to save you some headaches.
Let’s dive right in!
What Exactly is St. Mary’s 2 Bill Pay?
St Mary’s 2 bill pay refers to the second generation of St Mary’s Medical Center’s online payment system. If you’ve received medical care at St. Mary’s and now have a bill to pay, you have several options for settling your account. The “2” designates the newer system that was implemented in March 2025.
The biggest change you’ll notice is that there are now separate payment portals depending on which service you received:
- St. Mary’s Medical Management (for statements starting March 1, 2025)
- St. Mary’s Hospitalist Services (for statements starting March 1, 2025)
This split system helps streamline payments and ensures your money gets to the right department. It’s a bit confusing at first, but I’ll walk you through it!
How to Access St. Mary’s 2 Bill Pay
Accessing the system is pretty straightforward. Here’s how to do it:
- Visit the St. Mary’s Medical Center website at https://www.st-marys.org/patients-and-visitors/billing
- Look for the “Pay my bill” links
- Choose the appropriate link based on your statement:
- St. Mary’s Medical Management (for statements starting March 1, 2025)
- St. Mary’s Hospitalist Services (for statements starting March 1, 2025)
You can also access the payment portal directly through https://smpws2.com/ which is the dedicated site for the updated payment system.
Why They Updated to the “2” System
I’ve been wondering this myself! After some digging, here’s what I found out:
- The previous system was becoming outdated and couldn’t handle increased patient volumes
- The new system offers better security features to protect your financial information
- It allows for more detailed billing information so you can see exactly what you’re paying for
- The separation of Medical Management and Hospitalist Services helps with internal accounting
- It integrates better with insurance processing systems
Key Features of St. Mary’s 2 Bill Pay
The updated system comes with some pretty cool features that make paying bills less of a hassle:
- User-friendly interface that works on both desktop and mobile devices
- Payment history tracking so you can see what you’ve already paid
- Multiple payment methods including credit/debit cards and bank accounts
- Automated payment options to set up recurring payments
- Email receipts sent immediately after payment
- Account management tools to update your personal information
- Detailed bill breakdowns showing exactly what you’re being charged for
One thing I really appreciate is how much clearer the billing statements are now. The old system was confusing, but now I can actually understand what I’m paying for!
Common Questions About St. Mary’s 2 Bill Pay
Which portal should I use?
This depends on your statement date and service type:
- For statements dated March 1, 2025 or later from Medical Management, use the first “Pay my bill” link
- For statements dated March 1, 2025 or later from Hospitalist Services, use the second “Pay my bill” link
- For older statements, you may need to contact the billing department directly
What if I’m not sure which service I received?
Check your bill! It should clearly state whether it’s from St. Mary’s Medical Management or St. Mary’s Hospitalist Services. If you’re still unsure, call the billing department at 304.526.1014 (they’re available weekdays from 8 a.m. to 4 p.m. EST).
Is the online system secure?
Yes! The St. Mary’s 2 bill pay system uses industry-standard encryption to protect your personal and financial information. The system is regularly audited for security compliance.
Can I pay by phone instead?
Absolutely. If you prefer not to use the online system, you can call the billing department at 304.526.1014 during business hours to make a payment over the phone.
What if I can’t afford my bill?
St. Mary’s offers financial assistance programs! More on that below.
Financial Assistance Options at St. Mary’s
This is super important, so pay attention! If you’re worried about being able to afford your medical bills, St. Mary’s has some helpful programs:
Basic Program
- Available to uninsured patients with annual household income less than $125,000
- You’ll be charged “Amounts Generally Billed” based on average private health insurer and Medicare rates
- This is typically much lower than standard charges!
Enhanced Program
- Available to uninsured patients with annual household income at or below 200% of Federal Poverty Level
- Emergency services may be provided free of charge
- Other medically necessary services charged at the “Amounts Generally Billed” rate
- You may need to apply for Medicaid and be denied coverage to qualify
To get more information or to apply for financial assistance:
- Visit the hospital’s Admitting area near the main entrance
- Call St. Mary’s Patient Financial Services: 304.526.1014
- Email [email protected]
- Download the Financial Assistance Application from their website
I’ve personally used the financial counseling services, and the staff were super helpful in walking me through my options. Don’t be embarrassed to ask – that’s what they’re there for!
Tips for Using St. Mary’s 2 Bill Pay Effectively
As someone who’s used this system a bunch of times, here are my best tips:
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Create an account – Don’t just make a one-time payment. Setting up an account lets you track payments and manage multiple bills.
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Check your bills carefully – Mistakes happen! Review your charges and question anything that doesn’t look right.
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Keep payment confirmations – Always save or print the confirmation page after making a payment online.
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Set calendar reminders – Medical bills often have different due dates than your regular monthly bills.
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Ask about payment plans – If you can’t pay the full amount, St. Mary’s may be willing to set up a payment plan.
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Update your insurance information – Make sure St. Mary’s has your current insurance info to avoid billing problems.
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Contact billing early – If you notice issues or have questions, don’t wait until the last minute to contact the billing department.
Common Issues and How to Resolve Them
Nobody’s perfect – not even billing systems! Here are some common problems people encounter with St. Mary’s 2 bill pay and how to fix them:
Problem: You can’t log into your account
Solution: Try the “Forgot Password” link. If that doesn’t work, call billing at 304.526.1014. Sometimes accounts get locked for security reasons.
Problem: Your payment isn’t showing up
Solution: Payments can take 24-48 hours to process. If it’s been longer than that, contact billing with your confirmation number.
Problem: You’re seeing charges you don’t recognize
Solution: Contact the billing department immediately. They can provide detailed explanations of each charge and correct any errors.
Problem: You’re still getting bills after making a payment
Solution: This sometimes happens when payments and statements cross in the mail. Check your online account to confirm your payment was received, and contact billing if needed.
Problem: The system keeps timing out
Solution: Try clearing your browser cache or using a different browser. The system works best with updated versions of Chrome, Firefox, and Edge.
The St. Mary’s Billing Timeline – What to Expect
Understanding the billing cycle can help you avoid surprises:
- Service Provided – You receive medical care at St. Mary’s
- Insurance Processing – St. Mary’s submits claims to your insurance (if applicable)
- Insurance Response – Your insurance processes the claim and determines coverage
- Statement Generation – St. Mary’s sends you a bill for your portion
- Payment Period – You have 30 days to pay or make arrangements
- Follow-up Notices – If unpaid, you’ll receive reminder notices
- Collections – Accounts unpaid after multiple notices may go to collections
I’ve found that staying proactive and contacting the billing department early if you have questions can save a lot of headaches later!
Comparing St. Mary’s 2 Bill Pay with Other Hospital Systems
I’ve dealt with several hospital billing systems, and honestly, St. Mary’s 2 bill pay is better than most. Here’s how it stacks up:
| Feature | St. Mary’s 2 | Typical Hospital Systems |
|---|---|---|
| User Interface | Clean, mobile-friendly | Often cluttered and desktop-focused |
| Payment Options | Multiple methods | Limited options |
| Account Creation | Simple process | Usually complicated |
| Bill Clarity | Detailed breakdowns | Often confusing |
| Customer Support | Phone and email | Limited availability |
| Financial Assistance | Clearly explained | Hard to find information |
The Future of St. Mary’s Billing
Based on their recent updates, I predict we’ll see more improvements to the St. Mary’s billing system in the coming years:
- Integration with mobile payment apps like Apple Pay and Google Pay
- More robust patient portals that combine medical records and billing
- AI-assisted customer service for billing questions
- Improved price transparency tools
- Better integration with insurance company systems
Final Thoughts on St. Mary’s 2 Bill Pay
Look, dealing with medical bills is never fun, but St. Mary’s has made genuine efforts to make the process less painful with their updated 2 bill pay system. The separation of Medical Management and Hospitalist Services takes some getting used to, but it actually makes sense once you understand it.
What I appreciate most is the transparency – they’re upfront about costs and financial assistance options, which isn’t always the case with healthcare providers.
If you’re struggling to pay your medical bills, don’t ignore them! Reach out to St. Mary’s billing department at 304.526.1014 or email [email protected]. They’re actually pretty helpful and can walk you through your options.
Have you used the St. Mary’s 2 bill pay system? I’d love to hear about your experience in the comments below!
Quick Reference Guide
- Billing Department Phone: 304.526.1014
- Billing Department Email: [email protected]
- Hours: 8 a.m. to 4:00 p.m. EST, Monday through Friday
- Main Website: https://www.st-marys.org/patients-and-visitors/billing
- Direct Payment Portal: https://smpws2.com/
- Hospital Address: St. Mary’s Medical Center, 2900 First Avenue, Huntington, WV 25702
Remember, staying on top of your medical bills isn’t just good for your credit score – it ensures you’ll continue to have access to quality healthcare when you need it most!
Financial Arrangements and Assistance
At St. Mary’s Health System, insurance is billed as a courtesy to the patient. The patient remains responsible for contacting their insurance carrier to ensure prompt payment of their accounts. Patients should contact their insurance carrier if payment has not been made within 45 days. Accounts with delinquent balances or without adequate payment arrangements may be forwarded to a collection agency or attorney.
Please note you are responsible for all charges not paid by insurance. We accept personal checks and most major credit cards. If you are unable to pay your balance at one time, we will set up a payment plan for your balance. We’re in this together. If you have questions, please call (877) 727-9190 for assistance.
Upon a patient’s request, a detailed bill will be provided. The hospital will send periodic statements to the patient or responsible party in an effort to keep them informed as to the status of all open accounts.
Please contact our Patient Accounts Department at (877) 727-9190 for more details.
Provider Based Billing Overview
As a department of St. Mary’s Health System, all of our affiliated physician practices, with the exception of St. Mary’s Health System Pediatrics, have transitioned to “Provider-Based Billing.” Due to Medicare regulation related to provider-based billing, patients will receive two bills per visit. One bill will be for physician/provider services and one will focus on facility-related charges.
Below is a list of Frequently Asked Questions which may be helpful:
PBB refers to the billing process rendered in a hospital department. This process takes place when the hospital owns space and employs physicians and other support personnel who are involved in your care.
Patients will continue to receive excellent quality care with their physician. Scheduling appointments tests and procedures will remain the same.
Due to federal Medicare regulations, you will receive two separate bills. One bill will focus on the care you receive from our providers and staff and the other will cover facility fees. Previously these charges were grouped together. Once Medicare has processed their portion for the charges, the balance will be submitted to a secondary payor, if you have one. If there is a balance, you will receive a bill this amount.
If you are a Medicare patient and have supplemental insurance, it is likely that you will not encounter additional out-of-pocket expenses. If you do not have supplemental insurance, there may be an additional cost to you.
