Have you ever been stuck with a medical bill and not known the easiest way to pay it? I’ve been there too! Today I’m gonna walk you through everything you need to know about PMC bill pay options, so you can get those pesky bills taken care of without the headache.
What is PMC Bill Pay?
PMC bill pay refers to the various payment methods offered by Pikeville Medical Center for patients to settle their medical bills. Located in Pikeville, Kentucky, PMC provides multiple convenient options for patients to pay their healthcare bills, whether you’re a registered user or just passing through as a guest.
Why Easy Bill Payment Matters
Listen, nobody enjoys dealing with medical bills, but having easy payment options makes the whole process less stressful. When you’re recovering from an illness or procedure, the last thing you want is complicated payment systems to navigate. That’s why PMC has worked to create accessible payment methods for all patients.
PMC Bill Pay Options
MyChart for Registered Users
If you’re already a registered MyChart user, you’ve got the simplest path to paying your PMC bills:
- Visit the MyChart portal at https://mychart.pmcky.org/MyChart/Billing/Summary
- Log in with your existing credentials
- Navigate to the Billing section
- Select your outstanding bill
- Complete payment using your preferred method
The MyChart system remembers your information, making future payments even faster!
Guest Payment Option
Don’t have a MyChart account? No worries! PMC offers a guest payment option that doesn’t require registration:
- Go to https://mychart.pmcky.org/MyChart/billing/guestpay
- Enter your required billing information
- Process your payment securely
- Receive confirmation of payment
This is perfect for one-time payments or if you’re paying a bill for someone else.
Benefits of Using PMC’s Online Bill Pay
- 24/7 Accessibility – Pay your bills anytime, day or night
- Secure Transactions – All payment information is protected
- Immediate Confirmation – Get peace of mind with instant payment verification
- Payment History – Registered users can access past payment records
- Time-Saving – No need to mail checks or visit the billing office
Additional PMC Resources
Beyond just bill pay PMC offers several other helpful resources
- Financial Assistance Programs for qualifying patients
- Hospital Price Transparency information
- No Surprises Act details to help understand your billing rights
These resources can be found in the Billing section of the PMC website.
Contact Information for Billing Questions
If you’re stuck or have questions about your bill, PMC makes it easy to reach them:
- Phone: (606) 430-3500
- Location: 911 Bypass Road, Pikeville, KY 41501
Setting Up a MyChart Account
Thinking about creating a MyChart account for easier bill management? Here’s how
Option 1: Sign Up Without Activation Code
Perfect if you don’t have an activation code handy! Just visit the MyChart Self Sign-Up page and follow the prompts to verify your identity.
Option 2: Sign Up With Activation Code
If you received an activation code from your healthcare provider, this option streamlines the registration process.
Common Questions About PMC Bill Pay
Can I set up a payment plan?
Yes! Contact the billing department to discuss payment plan options if you cannot pay your bill in full.
Is there a fee for using online payment?
No, PMC doesn’t charge additional fees for using their online payment systems.
What payment methods are accepted?
PMC typically accepts major credit cards, debit cards, and electronic checks through their online systems.
How long does it take for my payment to process?
Online payments are usually processed immediately, though they may take 1-2 business days to appear on your account.
What if I accidentally overpay?
If you overpay your bill, PMC will apply the credit to future services or process a refund upon request.
Understanding Your PMC Bill
Medical bills can sometimes look like they’re written in a foreign language! Here’s a quick breakdown of what you might see on your PMC bill:
- Service Date: When you received treatment
- Service Description: What treatment or service you received
- Charges: The initial cost before insurance
- Insurance Payments: What your insurance covered
- Adjustments: Any discounts or write-offs
- Patient Responsibility: What you actually owe
If something doesn’t make sense on your bill, don’t hesitate to call PMC’s billing department for clarification!
Tips for Managing Healthcare Bills
- Review bills promptly – Check for errors or unexpected charges
- Keep documentation – Save all bills, insurance EOBs, and payment confirmations
- Ask questions – Don’t understand something? Just ask!
- Know your insurance coverage – Understanding your benefits helps avoid surprises
- Consider setting money aside – Medical expenses can pop up unexpectedly
PMC’s Commitment to Patient Care
Pikeville Medical Center isn’t just about treating patients medically – they strive to make the entire healthcare experience better, including the billing process. Their mission is “to advance the health and well-being of our region through comprehensive care in a Christian environment,” and that extends to making financial transactions as painless as possible.
The MyChart Advantage
I’ve found that signing up for MyChart offers benefits beyond just bill payment:
- Access to test results
- Medication management
- Appointment scheduling
- Secure messaging with your healthcare team
- Health record access
All these features make managing your healthcare much simpler, with bill payment as just one component.
Alternative Payment Methods
While online payment is convenient, PMC understands that not everyone prefers digital transactions. You can also pay your PMC bill by:
- Phone payment
- Mail-in payment
- In-person at the billing office
Comparing PMC to Other Healthcare Payment Systems
Unlike some property tax payment systems (like Pune Corporation’s system which requires section IDs and account numbers), PMC’s bill pay system is straightforward and user-friendly. You don’t need complex identification codes – just your basic billing information.
Why I Recommend Using PMC’s Online System
After trying various methods to pay healthcare bills, I’ve found PMC’s online system to be one of the most intuitive. The clear options for both registered users and guests make it accessible to everyone, regardless of tech comfort level.
Preparing for Future Healthcare Expenses
While we’re focusing on paying existing bills, it’s worth mentioning that PMC also provides resources to help understand potential costs before receiving care. Their price transparency tools can help you plan for upcoming healthcare expenses.
Final Thoughts on PMC Bill Pay
Managing medical expenses isn’t fun, but PMC has created a system that minimizes hassle and maximizes convenience. Whether you’re a tech-savvy patient who prefers online management or someone who appreciates traditional payment options, PMC’s billing system accommodates your needs.
The next time you receive a bill from Pikeville Medical Center, remember that you have multiple easy ways to pay it. And if you’re a regular PMC patient, consider creating a MyChart account for the most streamlined experience.
Take Action Now
If you have an outstanding PMC bill, why not take care of it today? Visit one of the payment links provided above and experience how easy the process can be. Your future self will thank you for checking this task off your to-do list!
Remember, staying on top of medical bills helps maintain your credit health and ensures continued access to the care you need when you need it.
Have you used PMC’s bill pay system? What was your experience like? I’d love to hear your thoughts in the comments below!
PAYMENT POLICY FOR UNINSURED PATIENTS
For those without medical insurance, the cost of hospitalization or having a diagnostic test can be a financial challenge. We believe that patients should seek care when medically necessary without fear of related costs. To assist patients without medical insurance, we offer a discount in the following cases:
- The total charges for hospital services will be reduced by 40% when payment is received at the time of service or within 30 days of the receipt of your first bill.
- The total charges for hospital services will be reduced by 20% when payment is received within 60 days of the receipt of your first bill.
- If payment of your bill is a financial hardship, please call our Patient Financial Counselor at 719-336-7137 to find out about financial assistance.
Do you have questions about your bill? We can help. You’ll find answers to some commonly asked questions below. If you have other concerns about billing and/or payments, please do not hesitate to give us a call. Our Customer Service / Patient Representatives are available Monday-Friday, 9:00 am – 4:30 pm or you can email us your questions.
A: Prowers Medical Center accepts payments made by cash, check, money order, or credit card. We accept Visa, MasterCard and Discover.
Payments may be made:
- Online: View account balances, make payment arrangements, make a one time payment and save credit card information and schedule reoccurring payments on our Payment Portal.
- By Mail: Use the return envelope that came with your billing statement to make a payment by check, money order or credit card.
- In Person: Stop by our Admissions / Registration Department or Business Office to make a payment in person.
- By Phone: Credit card payments can be made by calling 719-336-4343.
A: Patients who find it difficult to pay their bill in full within 30 days should contact our Patient Financial Counselor at 719-336-7137. The medical center has several payment options available.
A: Financial assistance is available for those individuals who are uninsured or underinsured, who are experiencing financial hardship. Eligible patients would be those who have limited financial resources to pay for an individual insurance policy and who do not qualify for Colorado Medicaid. Your inability to pay for care should not prevent you from receiving medically necessary services. To learn more about our Financial Assistance Program, you can call 719-336-7137.
A: Your visit to Prowers Medical Center may result in billing from various service providers. In addition to the hospital bill you may receive separate billings from professional providers who assisted with your care. These professionals may include, but are not limited to:
- Your Attending Physician/Provider
- Radiologist
- Ambulance Company
- Emergency Medical Technician
A: Many insurance companies have amounts which the patient must pay. The amount may be for a co-insurance payment, deductible or an out of pocket expense (an expense not covered by your insurance provider). If you have questions about why your insurance did not pay a portion of your claim, you should contact your insurance company directly. You may also receive a bill if your insurance company does not process our claims by their due date or if they deny coverage of your service. If you receive a statement that does not show insurance processing, you should contact your insurance company to determine the reason for delay / denial.
A: Co-payments are due at the time of service. If you are unsure of your co-payment responsibility please contact your insurance plan. If you are an inpatient our financial counselors will obtain the deductible information at the time they check your eligibility. Prowers Medical Center expects co-payment/deductible amounts to be paid at the time of service. Please be prepared to pay your co-payment/deductible when you check in.
A: The specific requirements and responsibility for completing pre-certification or notification depends on several things:
- Contract agreements between the medical center and your insurance company, or
- The requirements as defined by your insurance or employer group plan.
In many cases, the medical center can assist with these requirements if we have a contract with your company.
However, if you have questions about your responsibility for completing these requirements, you should contact your insurance company directly. You may have to pay a higher deductible or coinsurance amount if these steps are not completed.
A: The charge for services included on your bill is based on many factors that vary from hospital to hospital, including the costs of buying medications, surgical equipment and other supplies; powering and maintaining hospital buildings; paying highly trained healthcare workers; and purchasing up-to-date medical technology.
Charges are usually revised on an annual basis. These changes are made at the beginning of our fiscal year, which is January 1st. However, as technology and resource needs change, we may have to update our charges at other times during the fiscal year.
A: Regardless of a hospital’s charges, the government determines how much the hospital is paid for a service for those enrolled in a federal and/or state program like Medicare or Medicaid, and local negotiations determine how much a hospital is paid by those enrolled in commercial health plans. For patients with no insurance, Prowers Medical Center offers a discount off of its charges so uninsured patients can take advantage of similar discounts much like those the hospital offers to health plans.
A: These are documents showing a detailed listing of how your insurance company processed your claim or bill. An EOB or EOP is mailed by your insurance company directly to you.
Prowers Medical Center, a Colorado Health Services District, will not discriminate in providing medically necessary services to the needy, regardless of their ability to pay.
Patients deemed unable to pay will be eligible to receive financial assistance.
Financial assistance is not considered to be a substitute for personal responsibility. The patient is ultimately responsible for fulfilling their financial obligation to Prowers Medical Center and is not granted financial assistance until the application has been completed and approved.
Financial Hardship: The inability to pay for medical services rendered.
Family: Using the Census Bureau definition a group of two or more people who reside together and who are related by birth, marriage, or adoption. As per the Internal Revenue Service rules, if the patient claims someone as a dependent on their income tax return, they may be considered a dependent for purposes of the provision of financial assistance.
Uninsured / Self Pay: The patient has no third-party insurance coverage to pay for hospital/clinic services.
Emergency Medical Conditions: A sudden medical condition where the absence of immediate medical attention could result in placing the individual’s health in serious jeopardy or result in serious impairment to bodily functions or serious dysfunction of bodily organs or parts.
Medically Necessary: Services or items reasonable and necessary for the diagnosis or treatment of illness or injury (as defined by Medicare).
Services Eligible Under This Policy: The following healthcare services are eligible for CICP or Hospital Discounted Care (HDC):
- Emergency Room services.
- Services for conditions that if not promptly treated, would lead to an adverse change in the health status of the patient.
- Non-elective services are provided in response to life-threatening circumstances in a non-emergency room setting.
- Medical necessary services are evaluated on a case-by-case basis at Prowers Medical Center.
Services Not Eligible Under This Policy:
- Services not Medically Necessary as determined by medical professionals
- Elective surgeries that are not medically necessary
- Cosmetic surgery
- Sex change surgical procedures
- Dental Services
- Court ordered procedures, such as drug testing
- Prescription drugs
- Abortions, except as specified in Sec.25.5-3-106C.R.S.
COLORADO INDIGENT CARE PROGRAM
The Colorado Indigent Care Program (CICP) is ending on July 1, 2025. A list of resources is included below to help you. Please contact our financial counselor to discuss what discounted care options will be available after July 1, 2025. Our financial counselor is available to answer any questions you have about Prowers Medical Center Hospital Discounted Care or other financial assistance options available at our facility. You can reach us at 719-336-7137.
Prowers Medical Center implements the Colorado Hospital Discounted Care Program (HDC), which provides discounted health care services to low-income people and families. HDC is not a health insurance program but a sliding fee scale. Hospital Discounted Care services are provided by Colorado hospitals and clinics that participate in HDC.
- People who reside in Colorado regardless of immigration status
- People who meet income and family size guidelines
- People who are not eligible for Medicaid or Child Health Plan Plus (CHP+)
- People who have Medicare
- People who have health insurance
- You must provide personal identification, household income and resource information for you and your family
- You may call a participating CICP/HDC provider to schedule an appointment to complete the application process
- To find hospitals and clinics that participate in CICP/HDC, call 1-800-221-3943; TDD: 1-800-659-2656; or click here.
- Emergency care is covered at hospitals that participate in CICP/HDC
- Some providers may cover urgent care, inpatient hospital care and primary care
