Hey there, St Paul peeps! If you’re stressing over how to tackle that water bill I gotcha covered. Whether you’re a tech whiz who loves doin’ everything online or someone who prefers droppin’ a check in person paying your water bill in Saint Paul, Minnesota, ain’t gotta be a headache. We’re diving deep into every way you can settle up with Saint Paul Regional Water Services (SPRWS), from their shiny new online portal to old-school cash payments. Stick with me, and I’ll walk ya through it step by step—let’s make this as easy as pie!
Why Paying Your Water Bill on Time Matters
First off let’s get real—nobody wants a late fee slappin’ them in the face right? In Saint Paul, if you don’t pay up by the due date (which is 15 days after they send the bill), you risk extra charges or even having that unpaid amount tacked onto your property taxes. Ain’t nobody got time for that! Plus, keepin’ your water flowin’ is kinda important unless you’re cool with no showers. So, let’s figure out the best way for you to pay that bill quick and painless.
The Easiest Way: St Paul’s New Online Bill Payment Portal
I gotta say the folks at SPRWS done good with this one. They rolled out a brand-new online payment portal that’s slick and user-friendly. If you’re the type who pays everything from your phone while sippin’ coffee this is your jam. Here’s how to get started
- Sign Up: Head to the online portal (you’ll find it on the city’s water services page). You’ll need your account number and customer number—both are on your bill. Toss in your email, and you’re in.
- Set Up Payments: Once you’re registered, you can pay right away. Link a bank account for free payments or use a card (more on fees in a sec).
- Go AutoPay: Wanna forget about it altogether? Set up AutoPay through the portal. It pulls the cash straight from your checking or savings on the due date—no fees for that option. Sweet deal!
I’ve been usin’ online payments for my utilities for a while now, and lemme tell ya, it’s a game-changer. No more forgettin’ due dates or losin’ bills in a pile of junk mail. But, heads up—if you’re payin’ with a credit or debit card, they hit ya with a $3.95 fee per transaction. And if your bill’s over $500, it’s another $3.95 for every extra $500 block. So, if you can, stick to a bank account to keep it free.
Other Ways to Pay Your St Paul Water Bill
Not everyone’s into the online thang, and that’s cool. SPRWS got plenty of other options to make sure you can pay however suits ya. Let’s break ‘em down with a handy list so you can pick what works best.
- AutoPay (Direct or Monthly Manager):
- Direct AutoPay: Like I mentioned, link your bank account for automatic withdrawals on the due date. No fees if you use checking or savings—highly recommend!
- Monthly Manager: This one’s neat for budgetin’. They figure out a fixed monthly amount based on your last 12 months of usage, and it’s auto-deducted. Great if you’re on a quarterly billin’ cycle. No charge for this service neither. Call ‘em up to get the application if you’re interested.
- Credit or Debit Card:
- Pay through the online portal, over the phone, or in person. They take Visa, MasterCard, American Express, and Discover. Just remember that $3.95 fee per transaction (and extra for big bills over $500).
- Phone payments are available 24/7, which is handy if you’re in a pinch.
- Digital Wallets:
- Got Google Pay, Venmo, PayPal, or PayPal Credit? You can use ‘em through the online portal. Same fees as cards though—$3.95 per transaction and per $500 block. Still, pretty convenient if that’s how you roll.
- Check or Money Order:
- Old-school but reliable. Drop it off in person, mail it with your bill stub, or use one of their drop boxes. They got boxes in the visitor parkin’ area and by the main entrance at their office on Rice Street, open 24 hours. Mailin’ address is 1900 Rice Street, Saint Paul, MN 55113-6810 if ya need it.
- Cash Payments:
- If you’re a cash kinda person, you can pay fee-free at their office on Rice Street. They’re open Monday to Friday, 8:00 a.m. to 4:30 p.m. Or, hit up third-party spots like Walmart (just a $2 fee) or other retailers like CVS and Walgreens ($2.95 fee). Not too shabby if you ain’t near the office.
I remember back when I was short on time, I just swung by a drop box with a check—saved my butt from a late fee. Whichever way you choose, make sure you got your account number handy to avoid mix-ups.
Understandin’ Your St Paul Water Bill
Before we go further, let’s chat about what’s on that bill. I know, I know—bills are borin’ as heck, but gettin’ a grip on it can save you some headaches. Here’s the key stuff you’ll see:
| Bill Component | What It Means |
|---|---|
| Account Number | Your unique ID for the property—needed for online setup or payments. |
| Customer Number | Another unique ID, this one’s for you specifically. Also needed for online stuff. |
| Billing Date | When they sent the bill out. |
| Due Date | Pay by this date (15 days after billing date) to avoid fees. |
| Total Current Charges | What you owe now—includes water, sewer, and any city-specific fees. |
| Current Usage | How much water you used this period. One unit = 748 gallons. Average family of 4 uses about 18 units per quarter. |
| Last Year Usage | How much you used same time last year—good for seein’ if you’re usin’ more or less. |
If your bill looks crazy high, don’t panic just yet. Could be you watered the lawn a ton, got more folks livin’ at home, or maybe there’s a sneaky leak. Also, some cities around St Paul tack on extras like sewer or street lightin’ fees, which ain’t related to water but still show up on the bill. Check the back of your bill for your city’s contact if you got questions on those.
What If You Can’t Pay the Whole Bill?
Life happens, y’all. If you’re lookin’ at that water bill like, “No way I can cover this,” don’t sweat it too much. SPRWS got your back with options. Give their customer service a ring at 651-266-6350 (they’re around Monday to Friday, 7:30 a.m. to 4:30 p.m.) and ask about a credit arrangement. Basically, they’ll work with ya to spread out payments so you don’t get hit with late fees or have it sent to property taxes (which comes with a $15 fee plus interest). I’ve had to do this once or twice myself when cash was tight, and they were real understandin’ about it.
Avoidin’ Utility Scams in St Paul
Now, lemme drop a lil’ warning—scammers are out there tryin’ to trick folks into payin’ fake water bills. They might call ya, send sketchy emails, or even show up at your door pretendin’ to be from SPRWS. Don’t fall for it! Here’s how to stay safe:
- Never Give Info Over Unsolicited Calls: SPRWS won’t cold-call ya askin’ for credit card numbers or personal deets. If someone does, hang up.
- Check the Email Sender: Fake emails might look legit, but check the address. If it ain’t from an official city domain, trash it.
- Verify In-Person Visitors: If someone shows up claimin’ to be from the water folks, ask for ID. Real employees got official badges.
- Pay Only Through Official Channels: Stick to the portal, phone number, or office I mentioned. Don’t send money to weird accounts or third parties.
I almost got duped once by a fake call sayin’ my water was gonna be shut off if I didn’t pay right then. Good thing I double-checked with the real number! Stay sharp, friends.
Pro Tips for Managin’ Your Water Bill
Since we’re gettin’ into the nitty-gritty, I wanna share some extra tricks I’ve picked up over the years to keep that water bill under control and make payin’ it a breeze.
- Track Your Usage: Look at that “Current Usage” vs. “Last Year Usage” on your bill. If it’s spikin’, you might got a leak or be over-waterin’ the garden. Fixin’ a drip can save ya a bundle.
- Budget with Monthly Manager: If you’re on a quarterly cycle and hate big surprise bills, that Monthly Manager AutoPay option is gold. Fixed payments make plannin’ easier.
- Read Your Meter: Wanna double-check their numbers? Your water meter’s usually in the basement, ‘bout a foot off the floor, near where the pipe comes in from the street. It’s got a little head ‘bout three inches wide. Readin’ it ain’t hard—compare it to your bill to make sure it matches.
- Go Fee-Free: Stick to bank account AutoPay or cash at the office to dodge those pesky $3.95 card fees or retailer charges.
I started trackin’ my usage a couple years back, and it’s wild how much a small leak in the toilet tank jacked up my bill. A quick fix, and I was back to normal. Little things like that add up!
Common Questions ‘Bout St Paul Water Bills
I know y’all prob’ly got more questions, so let’s hit some of the stuff I hear all the time from neighbors and friends.
- When’s my payment due again? 15 days after the billin’ date. Mark that calendar!
- Where’s the office for in-person payments? It’s at 1900 Rice Street, Saint Paul, MN 55113. Open 8:00 a.m. to 4:30 p.m., Monday through Friday.
- What’s a typical water usage? Average household uses ‘round 18 units per quarter. That’s 748 gallons per unit, so ‘bout 13,464 gallons total for a family. If you’re way over, check for leaks.
- Why’s there a balance transfer on my first bill? In Minnesota, water bills stick to the property, not the person. If the last owner left a balance, it’s on you now. Usually sorted at closin’, but if not, you gotta handle it. Check with your realtor if that happens.
I had a buddy who moved into a new place and got hit with a leftover balance—total shock! Good thing he called and got it straightened out quick.
Contactin’ SPRWS for Help
If any of this is still confusin’ or you got a weird bill situation, don’t hesitate to reach out to the water folks. They’re pretty helpful when you get ‘em on the line. Here’s how to hit ‘em up:
- Phone: 651-266-6350, available 7:30 a.m. to 4:30 p.m., Monday to Friday.
- In Person: Swing by 1900 Rice Street, Saint Paul, MN 55113, from 8:00 a.m. to 4:30 p.m., same days.
- Email: Shoot a message to their water inquiries address (find it on their site) if you ain’t in a rush.
I’ve called ‘em a few times over the years—once when my bill spiked for no reason—and they walked me through checkin’ for leaks and even sent someone out. Real nice folks.
Wrappin’ It Up: Take Control of Your Water Bill Today
Payin’ your water bill in Saint Paul don’t gotta be a drag. Whether you’re clickin’ through the new online portal, settin’ up AutoPay to forget ‘bout it, or droppin’ cash at the office, there’s a way that fits your style. Me and my fam stick to AutoPay now ‘cause I’m forgetful as heck, but I’ve done the check-drop thing plenty too. The key is pickin’ what’s easiest for you and stayin’ on top of that due date—15 days after billin’, don’t forget!
Got more questions or a funky bill issue? Hit up SPRWS and get it sorted. And watch out for them scammers tryin’ to mess with ya. Keep your info safe and pay through the right channels. Now go tackle that bill like a boss—you got this! Drop a comment if you’ve got tips or stories ‘bout dealin’ with water bills in St Paul. I’d love to hear how y’all manage it!

How to Check Your Service Line Material
Curious if your property has a lead water service line? Use our interactive service material map to search by address. Eligible property owners can submit an intent form or provide contact details to stay informed about future replacement opportunities. Additionally, the state of Minnesotas service material map offers a view of service materials statewide.
Visit our Lead Free SPRWS page for more information.
SPRWS is proud to invest in the future of our community by modernizing the McCarrons Water Treatment Plant—an essential upgrade that will ensure clean, safe drinking water for generations to come. This milestone project reflects our long-standing commitment to delivering high-quality water with greater efficiency, reliability, and adaptability to meet the evolving needs of our customers.
The annual water quality report that lets our customer know what is in their water, where it comes from, and how they can participate in decisions that affect the water utility, is now available.
We operate and maintain a complex system of water supply, treatment, and distribution infrastructure. To guarantee the performance and longevity of this system, SPRWS makes significant investments in infrastructure replacement and installation projects. Our employees work 24 hours a day, 365 days a year to ensure this system continues to produce and supply high-quality water.
For more information about some of these ongoing and upcoming projects, refer to the links below:
These projects are vital for maintaining the water distribution system that delivers water from our treatment plant to homes and businesses. We replace and install several miles of water main each year. Water main construction projects often involve temporarily closing streets, and may require placing affected customers on temporary water mains.
While current water quality remains exceptional, SPRWS is proactively looking towards the future and planning to make significant improvements to the McCarrons water treatment plant. Most of the changes to the facility will be targeted at improving reliability and flexibility and will enable the utility to continue to meet the needs of customers in the future. Overall, SPRWS expects to replace roughly two-thirds of the existing treatment process with more modern technology.
New Bill Payment Portal
Saint Paul Regional Water Services is excited to bring you a modern payment experience! With simplified AutoPay, expanded online options, in-store cash payments, and more, managing your water bill has never been easier.
Sign up in our new Bill Payment Portal to unlock expanded payment features. Just enter your account number, customer number, and email address to get started—all at no extra cost.
Ready to experience the future of billing? Visit our new our new portal today!
Saint Paul Regional Water Services (SPRWS) is the public drinking water utility for the city of Saint Paul and surrounding suburbs. Weve been a public water utility since 1882, and our origin traces to a private company formed in 1869.
SPRWS serves approximately 450,000 customers. In order to meet this demand for reliable, high-quality drinking water, we treat and pump an average of 40 million gallons of water per day – enough to cover an entire football field in 93 feet of water.
No taxes are used to support the utility. The utility is self-supporting with revenue obtained through the sale of water and payment for services.
We accept a wide variety of payment methods and have options available for automatic payments. For more information, visit our billing and payment page. If you have questions or need assistance regarding billing or payments contact SPRWS customer service using the buttons above or one of the methods below:
By phone: 651-266-6350 7:30 am – 4:30 pm, Monday – Friday
In person: 1900 Rice Street Saint Paul, MN 55113 8:00 am – 4:30 pm, Monday – Friday
Lead Free SPRWS is a 10-year plan to eliminate all lead water service lines across our service area—at no cost to property owners.