A. It’s easy. From the login page, select “New User”, Enter you billing ID from your latest bill, it will be the number listed on the second line in the right hand corner of your bill. Please enter as it appears with the space after the first four digits. Then enter your last name or the name of the business, choose a user name and password, enter your email address and select a security question. Once you have entered this information, click on the submit button. You will directed to verify your email account then you will be able to login to view your statement.
A. No. For security purposes your statement can only be accesses through our secure web portal. You will be given the option to receive email notices for your statements if you desire when you first log into Webshare or can choose to do so at a later date. You do not have to chose the e-mail option in order to view your bill online.
A. Yes, when you choose to receive your notification via e-mail your mailed statements will stop and you will receive an email notification that your statement is ready to view.
A. Yes, should you need to revert to a printed and mailed statement, go to Manage accounts/E Statements and remove the check mark from the paperless statements box. Your statement will be mailed to you beginning with your next regular billing.
A. You will be able to view your statements going back to September 2014 as soon as you register and log in.
A. Click on the View Statements link and you will be able to chose the statement you want to view. The most recent bill will be at the top of the list.
Are you a Volusia County resident looking for the most convenient way to pay your water bill? I’ve gathered all the payment options available so you can choose what works best for your lifestyle. Whether you prefer digital payments or traditional methods Volusia County offers several ways to keep your water service flowing smoothly.
Why Paying Your Water Bill On Time Matters
Let’s be honest – nobody enjoys paying bills. But staying current on your Volusia County water bill is important to avoid service interruptions and late fees. The good news? The county gives residents multiple payment options to make this necessary task as painless as possible.
6 Simple Ways to Pay Your Volusia County Water Bill
1. Pay Online Through GovHub (Formerly Payment Express)
The most convenient method for many people is paying online through the county’s official payment portal. In 2025, Volusia County updated their payment system to GovHub (previously known as Payment Express).
To pay online:
- Visit https://www.govhub.com/volusia/utilities/search
- You’ll need your account number (beginning with 00) and house number
- Credit card payments are accepted
- Be aware that this service charges a convenience fee
This is perfect for those who want to pay quickly without leaving home. The website is available 24/7, so you can handle your bill whenever it fits your schedule.
2. Pay by Phone
Got no time to sit at a computer? No problem! Volusia County lets you pay your water bill by phone.
Here’s how
- Call 386-736-5971
- Have your account number ready (it starts with 00)
- Know your house number
- Follow the automated prompts
The phone system accepts credit card payments and is available around the clock. This is super convenient if you’re away from home but need to make a last-minute payment.
3. Set Up Automatic Checking Withdrawal (ACH)
If you’re forgetful like me, automatic payments are a lifesaver! Volusia County offers automatic withdrawals directly from your checking account
To set this up:
- Print the ACH form from the county website
- Complete the form
- Attach a voided check
- Mail everything to: Volusia County Utilities, 123 W. Indiana Ave., Room 402, DeLand, FL 32720-4602
Once processed, your bank will automatically send electronic payments each month based on your bill amount. Best part? There’s no additional charge for this service!
4. Pay Through Your Bank’s Bill Pay Service
Most banks now offer free bill pay services that let you schedule one-time or recurring payments.
Benefits include:
- No fees from Volusia County
- Ability to schedule payments in advance
- Option for recurring payments
- Control over payment timing
When setting up bill pay, use this address:
Volusia County Utilities
123 W. Indiana Ave., Room 402
DeLand, FL 32720-4602
Talk to your bank about their specific bill pay features. This option gives you good control over when money leaves your account.
5. Pay in Person
Some folks still prefer face-to-face transactions, and that’s totally fine! You can pay your water bill in person at:
Volusia County Treasury and Billing (Utilities)
125 W. New York Ave., Room 120
DeLand, FL 32720
The office accepts:
- Cash
- Personal checks
- Debit cards
- Credit cards
Office hours are Monday through Friday, 8 a.m. to 4:30 p.m. This option works great if you’re nearby and want to get a receipt in hand.
6. Mail Your Payment
The traditional mail-in payment never goes out of style. Simply send your check to:
Volusia County Treasury and Billing (Utilities)
125 W. New York Ave., Room 120
DeLand, FL 32720
Important tip: Mail your payment at least 5 working days before the due date to ensure it arrives on time. The only cost is postage!
Customer Service Contact Information
Need help with your bill or have questions? Volusia County offers several ways to get assistance:
West Volusia Customer Service
- Phone: 386-736-5971
- Hours: Monday – Friday, 8 a.m. to 4:30 p.m.
For Emergency Repairs
- During office hours: 386-822-6465
- After hours & weekends: 800-255-2069
Director Contact
- Michael Ulrich
- Email: [email protected]
- Phone: 386-943-7027
Frequently Asked Questions About Volusia County Water Bills
How often will I receive my water bill?
Volusia County typically bills customers monthly. Bills are generated on a cycle basis depending on your location in the county. The due date is clearly marked on your bill.
What happens if I pay my bill late?
Late payments may result in additional fees and, eventually, service disconnection. If you’re struggling to pay your bill, contact customer service before the due date to discuss possible arrangements.
Can I view my usage history online?
Yes! When you access your account through the GovHub portal, you can view your water usage history. This is helpful for tracking consumption and identifying possible leaks.
What should I do if I think my bill is incorrect?
If something seems off with your water bill, don’t wait! Contact Volusia County Water Resources and Utilities customer service at 386-736-5971. They can check your meter reading and address any concerns.
Is there an app for paying my Volusia County water bill?
As of 2025, Volusia County doesn’t offer a dedicated mobile app for water bill payments. However, the GovHub website is mobile-friendly and works well on smartphones and tablets.
Tips for Managing Your Water Bill
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Check for leaks regularly: Even small leaks can dramatically increase your bill. A dripping faucet or running toilet wastes gallons of water daily.
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Install water-efficient fixtures: Low-flow showerheads, faucet aerators, and WaterSense toilets can reduce your consumption significantly.
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Water your lawn wisely: Follow Volusia County’s watering restrictions and water early in the morning or evening to minimize evaporation.
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Set calendar reminders: Mark your payment due dates on your calendar to avoid late fees.
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Consider budget billing: If available, this option averages your bills throughout the year for more consistent payment amounts.
What to Do During Billing Emergencies
If you’re facing an emergency situation with your water bill, like a major leak causing an unusually high bill or sudden financial hardship, contact Volusia County Water Resources and Utilities immediately at 386-736-5971.
The county sometimes offers assistance programs or payment arrangements for qualifying residents. But remember, you need to be proactive and reach out before your account becomes delinquent.
Holiday Closures and Bill Payments
Volusia County offices close for major holidays. In 2025, for example, offices will be closed on December 25 and January 1. Plan accordingly and make payments before these dates if your bill is due during a holiday closure.
The online and phone payment systems remain available during holidays, so these are good alternatives if you need to pay during office closures.
Final Thoughts on Managing Your Volusia County Water Bill
Staying on top of your Volusia County water bill doesn’t have to be complicated. With six different payment methods available, you can choose the one that fits your lifestyle best.
I personally find the automatic withdrawal option most convenient – it’s set-and-forget, which means I never have to worry about missing a payment. But maybe you prefer the control of scheduling payments through your bank or the simplicity of paying online.
Whatever method you choose, the important thing is finding a system that works for you and sticking with it. Regular, on-time payments keep your service running smoothly and avoid unnecessary late fees.
Have you tried any of these payment methods? Which one works best for your situation? Feel free to share your experiences and tips with fellow Volusia County residents!
For the most up-to-date information about water services and billing, visit the official Volusia County website at https://www.volusia.org/services/public-works/water-resources-and-utilities/payment-information.stml.
Volusia County offices will be closed on Dec. 25 and Jan. 1, in observance of the holidays.
Director Michael Ulrich [email protected]
West Volusia 386-943-7027
Customer Service 386-736-5971
Repairs Office hours: Monday through Friday 8 a.m. to 4:30 p.m. 386-822-6465
Emergency repair service (after hours and weekends) 800-255-2069
Access your utility account
Q. How do I sign up to view my statements online?
A. It’s easy. From the login page, select “New User”, Enter you billing ID from your latest bill, it will be the number listed on the second line in the right hand corner of your bill. Please enter as it appears with the space after the first four digits. Then enter your last name or the name of the business, choose a user name and password, enter your email address and select a security question. Once you have entered this information, click on the submit button. You will directed to verify your email account then you will be able to login to view your statement.
Q. Will my statement be e-mailed to me?
A. No. For security purposes your statement can only be accesses through our secure web portal. You will be given the option to receive email notices for your statements if you desire when you first log into Webshare or can choose to do so at a later date. You do not have to chose the e-mail option in order to view your bill online.
Q. Will my mailed statement stop automatically?
A. Yes, when you choose to receive your notification via e-mail your mailed statements will stop and you will receive an email notification that your statement is ready to view.
Q. Can I go back to mailed statements?
A. Yes, should you need to revert to a printed and mailed statement, go to Manage accounts/E Statements and remove the check mark from the paperless statements box. Your statement will be mailed to you beginning with your next regular billing.
Q. What will my statement look like?
A. The statement will be exactly like the statement you receive in the mail.
Q. When will I see my first statement?
A. You will be able to view your statements going back to September 2014 as soon as you register and log in.
Q. How will I view my statement?
A. Click on the View Statements link and you will be able to chose the statement you want to view. The most recent bill will be at the top of the list.
