Are you tired of waiting in long lines just to pay your water bill? Or maybe you’ve forgotten to mail your payment and now face those pesky late fees? I’ve been there too! Today, I’m gonna share everything you need to know about paying your Wichita Falls water bill with ease.
As a resident of Wichita Falls for over 6 years, I’ve tried pretty much every payment method available Trust me when I say there’s nothing more frustrating than dealing with utility payment issues – especially when you’re busy with work and family life!
Payment Options for Wichita Falls Water Bills
The City of Wichita Falls offers several convenient ways to pay your utility bill. Let’s break down each option:
Online Payment Portal
The easiest way to pay your Wichita Falls water bill is through their online payment system The city offers two online portals
- Self Service – This is the primary portal for making payments
- Utilities Access – Use this portal to monitor transactions and print statements
To use these services, you’ll need:
- Your Utility Account number
- Customer ID number (both found on your bill)
The online portal allows you to
- Monitor your account 24/7
- Make one-time or recurring payments
- View account details and history
- Download and print statements
You can access these services at https://wichitafallstx.municipalonlinepayments.com/wichitafallstx/utilities
Pay by Phone
Don’t feel like using the internet? No problem! Wichita Falls offers a 24/7 automated phone payment system.
To make a payment by phone:
- Call (877) 281-0607
- Have your Utility Account number ready
- Have your Customer ID number ready
In-Person Payment
If you prefer face-to-face service, you can visit:
Utility Collections Office
- Location: 705 8th St. (1st floor), Wichita Falls, TX 76301
- Hours: Monday – Friday, 8:00 a.m. – 5:00 p.m.
- Phone: (940) 761-7414
I’ve found that mornings are usually less crowded if you’re heading to the office in person!
Mail-In Payment
You can also mail your payment to:
Utility Billing and Collections
1300 Seventh Street
Wichita Falls, TX 76307-7531
Pro tip: Send your payment at least 5-7 days before the due date to avoid late fees!
Setting Up a New Water Account in Wichita Falls
If you’re new to Wichita Falls or moving to a new location within the city, here’s how to set up your water service:
Option 1: Online Application
The quickest way is to fill out an online application through the city’s website. Visit http://wichitafallstx.gov/235/Utility-Billing-and-Collections and look for the “Online Application for New Services” link.
Option 2: In-Person Setup
Alternatively, you can visit the Utility Collections office at 1300 Seventh Street to establish service.
Important: You’ll need proper identification to protect yourself from fraud. If a representative is establishing the account for you, they must provide:
- Their identification
- Copies of your identification (as the responsible party)
Deposit Requirements
When establishing a new service, you’ll need to pay a deposit:
| Type of Service | Deposit Amount |
|---|---|
| Single-family home | $102.00 |
| Multi-family dwelling (per unit, one meter) | $76.50 |
| Business (low water usage) | $112.00 minimum |
| Sprinkler meters | $76.50 |
| Other businesses | Based on comparable usage |
Understanding Your Water Bill
Your Wichita Falls water bill includes several components:
- Water usage charges: Based on actual consumption
- Sewer charges: Often calculated based on water usage
- Refuse collection: Garbage and recycling services
If you’re wondering “Why is my bill so high?”, which is actually one of the most common FAQs listed on the city’s website, it could be due to:
- Seasonal usage changes (summer watering, etc.)
- Leaks in your plumbing system
- Rate adjustments (these happen occasionally)
- Change in household size or usage patterns
Wichita Falls Water Restrictions
It’s worth noting that Wichita Falls enforces year-round watering restrictions:
- No sprinkler usage between 10:00 am and 7:00 pm
- No operation of irrigation systems with broken components
- Spray irrigation can’t run down the curb for over 50 feet
- Bubbler/drip/soaker irrigation can’t run down the curb for more than 5 feet
- Vehicle washing at home requires a positive shutoff nozzle
- Hand watering is permitted anytime
Violating these restrictions could result in fines that would be added to your bill.
Monitoring Your Water Usage
The city has implemented AMI Smart Water Meters that allow for more accurate readings. You can monitor your usage through the MyH2O Online Portal, which helps you:
- Track daily water consumption
- Set up alerts for unusual usage
- Identify potential leaks early
- Better manage your water budget
I’ve personally saved about $30-40 per month just by using the portal to identify when my sprinkler system was operating inefficiently!
FAQ About Wichita Falls Water Bills
When do I get my deposit back?
Your deposit is typically refunded when you close your account, assuming you have no outstanding balance. The city may also apply your deposit to your final bill.
Do you pay interest on deposits?
Yes, the city pays interest on deposits, which is typically credited to your account annually.
How do you figure the sewer charge?
Sewer charges are generally calculated based on your water usage, assuming that water entering your home also exits through the sewer system.
Why is my water cut off? Don’t you give notice?
The city does provide notice before disconnection. If your water has been cut off, it’s likely due to:
- Non-payment of bills
- Returned checks
- Violation of service agreements
If your service has been disconnected, contact the Utility Collections office immediately at (940) 761-7414.
Tips for Managing Your Wichita Falls Water Bill
After paying Wichita Falls water bills for years, I’ve learned a few tricks to keep costs manageable:
- Set up automatic payments – Never worry about late fees again
- Sign up for E-statements – Email your service address to [email protected]
- Check for leaks regularly – A dripping faucet or running toilet can waste thousands of gallons
- Install water-efficient fixtures – Low-flow showerheads and toilets make a big difference
- Follow watering restrictions – Avoid fines and conserve water
- Use the MyH2O portal – Monitor your usage to catch problems early
What to Do If You Can’t Pay Your Bill
We all face financial difficulties sometimes. If you’re struggling to pay your Wichita Falls water bill, here are some options:
- Contact the Utility Collections office – They might be able to arrange a payment plan
- Ask about assistance programs – Some programs help low-income residents
- Address the issue early – Don’t wait until disconnection to seek help
Final Thoughts
Paying your Wichita Falls water bill doesn’t have to be a hassle. With multiple payment options and online tools, managing your utility account is easier than ever. I’ve found the online payment system to be the most convenient option, especially with the ability to set up automatic payments.
Remember, if you have questions about your bill or service, don’t hesitate to contact:
Simeon Marchbanks
Utility Collections Manager
Phone: (940) 761-7414
Email: [email protected]
By staying informed about your usage and payment options, you can avoid unexpected surprises and keep your water flowing without interruption.
Have you tried any of these payment methods? Which one works best for you? I’d love to hear about your experiences in the comments below!
Note: Information in this article is current as of October 2025. For the most up-to-date information, please visit the City of Wichita Falls website or contact the Utility Collections office directly.
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