The Ultimate Guide to San Diego Imaging Bill Pay Options: Everything You Need to Know

Are you struggling to figure out how to pay your San Diego Imaging radiology bill? You’re not alone! Many patients find themselves confused about the various payment options available, especially with recent changes to the billing system. I’ve put together this comprehensive guide to help you navigate the sometimes frustrating world of medical billing at San Diego Imaging.

Understanding San Diego Imaging’s Bill Pay System

San Diego Imaging provides medical imaging services at multiple locations throughout San Diego County. When it comes to paying your bill, there are several important things to know

Different Payment Systems Based on Date of Service

One of the most confusing aspects of SDI’s billing is that they use different payment systems depending on when you received your service

• For services on or after January 1, 2025: You’ll need to use their newer Patient Notebook system
• For services on or before December 31, 2024: You’ll use their legacy Imagine Pay system

This split payment system can be confusing if you’ve been a long-term patient, as you might need to access different portals depending on when you received care.

Location-Specific Payment Links

If your service was on or after January 1, 2025, San Diego Imaging has different payment links depending on which facility you visited:

• SDIMG: https://www.patientnotebook.com/287859
• SDICV (Chula Vista location): https://www.patientnotebook.com/287857
• SDIKM (Kearny Mesa location): https://www.patientnotebook.com/287816

For older bills (before December 31, 2024), everyone uses the same payment link regardless of location: https://pay.imaginepay.com/Patient/GetStarted

How to Pay Your San Diego Imaging Bill Online

Let me walk you through the process of paying your bill online step by step:

For Newer Bills (Services on or after January 1, 2025)

1. Locate your billing statement
2. Identify which facility you visited (SDIMG, SDICV, or SDIKM)
3. Go to the appropriate Patient Notebook link for your facility
4. Enter your account information from your statement
5. Follow the prompts to complete your payment

For Older Bills (Services on or before December 31, 2024)

1. Go to https://pay.imaginepay.com/Patient/GetStarted
2. You’ll need to enter your:
   • Account Number (exactly as it appears on your statement, including spaces)
   • Bill Pay ID (found on your statement)
3. Follow the system prompts to complete your payment

If you don’t have your Bill Pay ID, you’ll need to call their billing office at (858) 565-4877 to make a payment by phone.

What If You Don’t Have Your Bill Information?

Lost your statement? Don’t worry! You have options:

• Call the billing office at (866) 412-3193 for newer bills or (858) 565-4877 for older bills
• Email their customer service (though the direct email isn’t provided on their website)
• Visit in person during administrative hours (Monday-Friday, 9:00am-4:00pm)

San Diego Imaging Locations and Contact Information

San Diego Imaging has multiple locations serving the San Diego area:

Chula Vista Location

• Phone: 619.397.6577
• Services: MRI, CT scans, X-rays, and more

Kearny Mesa Location

• Phone: 858.634.5900
• Services: Full range of imaging services

Administrative Office

• Address: PO Box 23540, San Diego, CA 92193-3540
• Phone: 858.565.0950
• Hours: Monday-Friday, 9:00am-4:00pm (Closed weekends)

Billing Services

• Phone: 866-412-3193 (for newer bills)
• Phone: 858-565-4877 (for older bills)
• Hours: 8AM-5PM Monday-Friday (Closed 12:30-1:30PM)

Insurance and Payment Options at San Diego Imaging

San Diego Imaging works with numerous insurance providers, though their website doesn’t list specific plans. If you’re uninsured or prefer to pay out of pocket, they offer a Cash Fee Schedule (details not specified on the website).

Common Problems With San Diego Imaging Bill Pay

I’ve heard from several patients who’ve experienced challenges with the bill payment system. Here are some common issues and solutions:

Problem 1: “I can’t find my Bill Pay ID”

Solution: Call the billing office at (858) 565-4877. They can help you make a payment over the phone or recover your Bill Pay ID.

Problem 2: “I’m confused about which payment system to use”

Solution: Check the date of service on your bill. If it’s January 1, 2025 or later, use the Patient Notebook system. If it’s December 31, 2024 or earlier, use the Imagine Pay system.

Problem 3: “The system isn’t accepting my account number”

Solution: Make sure you’re entering the account number EXACTLY as it appears on your statement, including any spaces. The system is very particular about this.

Tips for a Smoother San Diego Imaging Bill Pay Experience

1. Keep all your statements – Having the physical or digital copy makes payment much easier
2. Call during non-peak hours – The billing office gets busy, especially during lunch and near closing time
3. Check your insurance coverage before your appointment to avoid surprises
4. Ask about payment plans if you’re facing a large bill
5. Save your receipt after making a payment online

Beyond Bill Pay: Other Services at San Diego Imaging

While you’re dealing with your bill, you might want to know about other services San Diego Imaging offers:

Medical Services

• MRI & MR Angiography
• CT & CTA Angiography
• PET/CT
• Women’s & Breast Imaging
• Ultrasound
• X-Ray
• Vein Treatment
• Interventional Radiology

Patient Resources

• Request medical records
• Download exam brochures
• Request appointments online
• View accepted insurance information
• Access the cash fee schedule

Comparing San Diego Imaging to Other Radiology Centers

I’ve found that San Diego Imaging offers competitive services compared to other imaging centers, but their split billing system can be more confusing than some competitors. Here’s a quick comparison based on billing systems:

The Future of San Diego Imaging Bill Pay

The recent transition to the Patient Notebook system for 2025 services suggests that San Diego Imaging is working to modernize their payment systems. While the transition has created some confusion with the split system, it’s likely that eventually all billing will move to the newer platform.

What to Do If You’re Having Problems with San Diego Imaging Bill Pay

If you’re struggling with the online payment system, don’t hesitate to reach out directly:

1. Call the billing office during business hours
2. Visit in person if you’re nearby
3. Mail a check to their PO Box address
4. Ask your insurance company for assistance if you believe there’s a coverage issue

My Personal Experience with San Diego Imaging Bill Pay

I recently had to help my mom pay her San Diego Imaging bill after she had an MRI at their Kearny Mesa location. The online system was a bit confusing at first because we weren’t sure which payment portal to use. After checking her date of service (March 2025), we realized we needed to use the newer Patient Notebook system.

The process was fairly straightforward once we figured out which link to use, but I can see how it would be confusing for someone who isn’t tech-savvy or who doesn’t have their bill handy.

Final Thoughts on San Diego Imaging Bill Pay

San Diego Imaging provides essential radiology services to the San Diego community, and while their billing system has some quirks, the staff is generally helpful when you reach out with questions. The split between old and new billing systems reflects the challenges many healthcare providers face when updating their technology.

If you’re struggling with your San Diego Imaging bill payment, don’t worry – you’re not alone! Just remember to check your date of service to determine which system to use, have your statement handy when making a payment, and don’t hesitate to call if you run into problems.

Resources for San Diego Imaging Patients

• San Diego Imaging website: www.sdimaging.com
• Request an appointment online: Available through their website
• Billing services: 866-412-3193 (newer bills) or 858-565-4877 (older bills)
• Administrative office: 858.565.0950

Remember, staying on top of your medical bills is important for maintaining good credit and ensuring continued access to healthcare services. Don’t let confusion about the payment process keep you from addressing your San Diego Imaging bills promptly!